For more information, see Autosteer on page 589Autopilot Features on page 555.
APP_w221
Cruise control unavailable
Reduced front radar visibility
What this alert means:
Traffic-Aware Cruise Control and Autosteer are unavailable because the radar located in the front bumper area of your vehicle
has no or low visibility.
This could be a temporary obstruction caused by factors like snow, ice, dirt, or mud.
What to do:
Continue to your destination. Your vehicle is OK to drive. Traffic-Aware Cruise Control and Autosteer will remain unavailable
as long as the radar lacks adequate visibility.
If the alert persists throughout your drive, examine the front bumper before your next planned drive and attempt to clear any
obstruction. See Cleaning a Camera on page 785Cleaning a Camera on page 785Cleaning a Camera on page 785Cleaning a
Camera on page 786Cleaning a Camera on page 1150 for more information on clearing dirt or debris from that area of the
vehicle.

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If this alert persists throughout subsequent drives but no obstruction is visible on the front bumper where the radar is located,
schedule service at your earliest convenience. Your vehicle is OK to drive in the meantime.
APP_w222
Cruise control unavailable
Reduced front camera visibility
What this alert means:
Traffic-Aware Cruise Control and Autosteer are unavailable because one or more of the front cameras in your vehicle is
blocked or blinded by external conditions.
Traffic-Aware Cruise Control and Autosteer will remain unavailable while a front camera lacks adequate visibility. Cameras may
have limited or no visibility due to:
• Dirt or debris on the camera surface.
• Environmental conditions like rain, fog, snow, or dew.
• Bright sunlight or glare from another light source.
• Low or limited light conditions, including unlit or poorly lit roadways at night.
• Condensation (water droplets or mist) on the camera surface.
• Monotonous environmental features, including tunnel walls or highway dividers.
What to do:
Continue to your destination. Your vehicle is OK to drive.
This is often a temporary issue that clears up on its own. If the alert does not clear by the end of your drive:
• Inspect and clean the front camera area at the top center of the windshield before your next planned drive.
• Check the camera surface for condensation, dirt, or other debris and attempt to clear any obstruction.
See Cleaning a Camera on page 785Cleaning a Camera on page 785Cleaning a Camera on page 785Cleaning a Camera on
page 786Cleaning a Camera on page 1150 for more information on clearing dirt or debris from that area of the vehicle.
Although condensation on the inside of the front camera enclosure cannot be wiped clean, you can usually clear it quicker by
following these steps:
1. Pre-condition the cabin with the temperature set to High and A/C turned ON.
2. Turn on the front windshield defroster.
If this alert persists throughout subsequent drives but no front camera obstruction is visible, schedule service at your earliest
convenience. Your vehicle is OK to drive in the meantime.
APP_w224
Cruise control unavailable
Continue driving to allow cameras to calibrate
What this alert means:
Traffic-Aware Cruise Control and Autosteer are unavailable because the cameras on your vehicle are not fully calibrated.
Your vehicle must maneuver with great precision when features like Traffic-Aware Cruise Control and Autosteer are active.
Before these features can be used for the first time, the cameras must complete an initial self-calibration. Occasionally, one or
more cameras can become uncalibrated.
What to do:
Continue to your destination. Your vehicle is OK to drive.
Traffic-Aware Cruise Control and Autosteer will remain unavailable until camera calibration is complete.

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When calibration is complete, Traffic-Aware Cruise Control and Autosteer should be available.
For your convenience, a calibration progress indicator is displayed on the touchscreen. Calibration typically completes after
your vehicle has driven 20-25 miles (32-40 km), but the distance varies depending on road and environmental conditions. For
example, driving on a straight road with highly visible lane markings helps the cameras calibrate quicker.
If the alert persists and camera calibration has not completed after your vehicle has driven 100 miles (160 km) or more, or
Traffic-Aware Cruise Control and Autosteer remain unavailable despite successful camera calibration, schedule service at
your earliest convenience. Your vehicle is OK to drive in the meantime.
APP_w304
Camera blocked or blinded
Clean camera or wait for it to regain visibility
What this alert means:
One or more of the vehicle cameras has limited visibility, or no visibility at all, due to external conditions. When the cameras on
your vehicle cannot provide accurate visual information, some or all Autopilot features may be temporarily unavailable.
Cameras may have limited or no visibility due to:
• Dirt or debris on the camera surface.
• Environmental conditions like rain, fog, snow, or dew.
• Bright sunlight or glare from another light source.
• Low or limited light conditions, including unlit or poorly lit roadways at night.
• Condensation (water droplets or mist) on the camera surface.
• Monotonous environmental features, including tunnel walls or highway dividers.
What to do:
Continue to your destination. Your vehicle is OK to drive. This is often a temporary issue that will be resolved when
condensation evaporates, or when a particular environmental condition or feature is no longer present.
If the alert does not clear by the time you reach your destination, check camera surfaces for condensation, dirt, or other
debris. For camera locations, see Cameras on page 101Cameras on page 1146.
Clean the cameras as necessary before your next planned drive. For recommended cleaning procedures, see Cleaning a
Camera on page 785Cleaning a Camera on page 785Cleaning a Camera on page 785Cleaning a Camera on page 786Cleaning
a Camera on page 1150.
If you continue to see this alert after cleaning the cameras, check the inside surfaces of the door pillar camera enclosures for
condensation. Although condensation inside the camera enclosures cannot be wiped clean, you can usually clear it faster by
following these steps:
1. Precondition the cabin by turning Climate ON, setting temperature to High, and making sure A/C is ON.
2. Turn on the front windshield defroster.
3. Direct the air vents toward the door pillar cameras.
For more information on clearing condensation from camera enclosures, see Cleaning a Camera on page 785Cleaning a
Camera on page 785Cleaning a Camera on page 785Cleaning a Camera on page 786Cleaning a Camera on page 1150.
If the alert does not clear by the end of your next planned drive, despite cleaning the indicated camera(s) and following
recommended steps to clear condensation, schedule service at your next convenient opportunity. Your vehicle is OK to drive
in the meantime.
BMS_u006
Vehicle shutting down - PULL OVER SAFELY
Battery charge level too low
What this alert means:

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Your vehicle has detected that the high voltage battery does not have enough energy remaining to support driving.
Your vehicle will be unable to drive or continue driving until charged.
If this alert is present while you are driving, your vehicle needs to shut down. A separate vehicle alert should be present to
indicate this condition. It is also possible your vehicle may shut down unexpectedly.
If this alert is present when your vehicle is parked, you may be unable to drive.
This alert is usually present because your vehicle's high voltage battery charge level has been reduced through normal
operation.
What to do:
Charge your vehicle immediately. Charging your vehicle should restore your vehicle's ability to drive.
If this alert occurs during subsequent drives, despite a displayed battery charge level of 5% or higher, schedule service at your
earliest convenience.
For more information on the high voltage battery, see High Voltage Battery Information on page 729.
For more information on charging, see Charging Instructions on page 731Charging Instructions on page 1393.
BMS_u018
Maximum battery charge level reduced
OK to drive - Schedule service
What this alert means:
Your vehicle has detected a condition internal to the high voltage battery that is limiting the battery’s performance. As a result,
maximum charge level and range are reduced. Service is required to restore full performance.
What to do:
If this alert persists, schedule service soon. Without service, your vehicle's maximum charge level and range will remain
limited.
Your vehicle is OK to drive and charge.
For more information on the high voltage battery, see High Voltage Battery Information on page 729.
BMS_u030
Charging adapter has electric arc flash hazard
Use different charging equipment
What this alert means:
Charging is unavailable because your vehicle has detected an electric arc flash hazard in the third-party charging adapter used
to connect a Combined Charging System (CCS) charge handle to your vehicle’s charge port.
An electric arc flash can occur if you attempt to unplug while actively charging with the third-party charging adapter, and an
electric arc flash can cause serious bodily injury and/or property damage.
What to do:
Follow the steps below to mitigate this risk:
• Make sure charging is completely stopped.
1. Use your vehicle touchscreen to confirm charging has stopped, or to stop charging if necessary.
2. Use the charging station display and controls to confirm charging has stopped, or to end any active charging session.
• Make sure no flashing green or blue light (LED) is visible on your vehicle’s charge port.
• Unplug the charging adapter from your vehicle’s charge port.
• Confirm again that the charging station indicates no active charging session.
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• Unplug the charging adapter from the charge handle.
Use different charging equipment to charge your vehicle. For more information on charging, see Charging Instructions on
page 731Charging Instructions on page 1393.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 705 for more details.
BMS_u031
Battery fuse requires replacement soon
OK to drive - Schedule service
What this alert means:
A fuse in your vehicle’s high voltage battery is very near the end of its lifetime and requires replacement.
What to do:
It is recommended that you schedule service as soon as possible to have the high voltage battery fuse replaced.
Your vehicle is OK to drive in the meantime. However, you may notice reduced speed and acceleration while driving.
For more information on the high voltage battery system, see High Voltage Battery Information.
BMS_u032
Battery fuse replacement required
OK to drive - Schedule service
What this alert means:
A fuse in your vehicle’s high voltage battery is very near the end of its lifetime and requires replacement.
What to do:
It is recommended that you schedule service as soon as possible to have the high voltage battery fuse replaced.
Your vehicle is OK to drive in the meantime. However, you may notice reduced speed and acceleration while driving.
For more information on the high voltage battery system, see High Voltage Battery Information.
BMS_w176
Battery fuse replacement required
OK to drive - Schedule service immediately
What this alert means:
A fuse in your vehicle’s high voltage battery is at the end of its lifetime and requires immediate replacement.
What to do:
It is recommended that you schedule service immediately to have the high voltage battery fuse replaced.
Continue to your immediate destination. Your vehicle is OK to drive. However, you may notice reduced speed and acceleration
while driving.
For more information on the high voltage battery system, see High Voltage Battery Information.
CC_f001
Unable to charge - Insufficient grounding
Proper wiring or outlet grounding must be verified
What this alert means:
No ground connection detected in the Wall Connector.

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What to do:
Have the Wall Connector inspected by an electrician to make sure it is properly grounded. Your electrician should ensure there
is proper grounding at your circuit breaker or power distribution box and also ensure that appropriate connections are made to
the Wall Connector.
For more information, see the installation guide for your Wall Connector.
CC_f002
Unable to charge - Insufficient grounding
Disconnect and retry or use different equipment
What this alert means:
Ground fault. Current is leaking through an unsafe path. Possible Line to ground or Neutral to ground fault.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting. If the issue persists, turn OFF the
circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON again, then try reconnecting the
Wall Connector to the vehicle. If the issue persists, consult your electrician or contact Tesla.
For more information, see the installation guide for your Wall Connector.
CC_f003
Unable to charge - Wall Connector GFCI tripped
Disconnect and retry or use different equipment
What this alert means:
Ground fault. Current is leaking through an unsafe path. Possible Line to ground or Neutral to ground fault.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting. If the issue persists, turn OFF the
circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON again, then try reconnecting the
Wall Connector to the vehicle. If the issue persists, consult your electrician or contact Tesla.
For more information, see the installation guide for your Wall Connector.
CC_f004
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1. Contactor not working
2. Self-test of internal ground fault monitoring circuit failed
3. Thermal sensor disconnected
4. Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit breaker ON
again. Then try reconnecting the Wall Connector to the vehicle.
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
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4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
5. If the issue persists, the Wall Connector requires service.
For more information, see the installation guide for your Wall Connector.
CC_f005
Unable to charge - Wall Connector GFCI tripped
Disconnect and retry or use different equipment
What this alert means:
Ground fault. Current is leaking through an unsafe path. Possible Line to ground or Neutral to ground fault.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting. If the issue persists, turn OFF the
circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON again, then try reconnecting the
Wall Connector to the vehicle. If the issue persists, consult your electrician or contact Tesla.
For more information, see the installation guide for your Wall Connector.
CC_f006
Unable to charge - Wall Connector overcurrent
Disconnect and retry or use different equipment
What this alert means:
Over current protection.
What to do:
Reduce the vehicle's charge current setting. If the issue persists, service is required.
For more information, see the installation guide for your Wall Connector.
CC_f007
Unable to charge - Input voltage too high
Voltage must be within Wall Connector rating
What this alert means:
Over or under voltage protection.
What to do:
Consult your electrician to ensure appropriate voltage on the circuit breaker that services the Wall Connector.
For more information, see the installation guide for your Wall Connector.
CC_f008
Unable to charge - Input voltage too low
Voltage must be within Wall Connector rating
What this alert means:
Over or under voltage protection.
What to do:
Consult your electrician to ensure appropriate voltage on the circuit breaker that services the Wall Connector.
For more information, see the installation guide for your Wall Connector.

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CC_f009
Unable to charge - Input wired incorrectly
Input wiring to Wall Connector must be corrected
What this alert means:
Input miswired: possibly Line and Neutral are swapped.
What to do:
The wiring between the wall power and the Wall Connector has been incorrectly installed. Consult your electrician.
For more information, see the installation guide for your Wall Connector.
CC_f010
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1. Contactor not working
2. Self-test of internal ground fault monitoring circuit failed
3. Thermal sensor disconnected
4. Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit breaker ON
again. Then try reconnecting the Wall Connector to the vehicle.
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
5. If the issue persists, the Wall Connector requires service.
For more information, see the installation guide for your Wall Connector.
CC_f011
Unable to charge - Wall Connector too hot
Let Wall Connector cool and try again
What this alert means:
Over temperature protection (latchoff).
What to do:
Make sure the Wall Connector is not covered by anything and that there is no heat source nearby. If the problem persists in
normal ambient temperatures (under 100°F or 38°C) , service is required.
For more information, see the installation guide for your Wall Connector.

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CC_f012
Unable to charge - Wall connection too hot
Outlet or Wall Connector wiring must be checked
High temperature detected by Wall Connector alerts indicate the building connection to the Wall Connector is getting too
warm, so charging has stopped to protect the wiring and Wall Connector.
This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with the building wiring. This may be
caused by a loose building wiring connection to the Wall Connector and can be fixed quickly by an electrician.
To regain normal charge operation, try the following steps.
If the Wall Connector is plugged into a wall outlet, make sure:
• The plug is fully inserted into the receptacle / outlet
• The plug / outlet area is not blocked or covered by anything
• There is no heat source nearby
If the issue persists or the Wall Connector is hard-wired, contact an electrician to inspect the building wiring connection to the
Wall Connector. They should make sure that all wires are properly connected and torqued according to the installation guide
for the Wall Connector.
For more information, see the installation guide for your Wall Connector.
CC_f013
Unable to charge - Charge handle too hot
Check charge handle or charge port for debris
What this alert means:
Over temperature protection (latchoff).
What to do:
Make sure the connector is fully inserted into the charge inlet in the vehicle's charging port, is not covered by anything, and
there is no heat source nearby. If the issue persists in normal ambient temperatures (under 100°F or 38°C) , service is
required.
For more information, see the installation guide for your Wall Connector.
CC_f014
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1. Contactor not working
2. Self-test of internal ground fault monitoring circuit failed
3. Thermal sensor disconnected
4. Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit breaker ON
again. Then try reconnecting the Wall Connector to the vehicle.

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3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
5. If the issue persists, the Wall Connector requires service.
For more information, see the installation guide for your Wall Connector.
CC_f015
Unable to charge - Vehicle connection issue
Insert charge handle fully into charge port
What this alert means:
A communication error occurred between the Wall Connector and the vehicle.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON
again, then try reconnecting the Wall Connector to the vehicle.
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a Mobile
Connector to determine if the vehicle is able to communicate with other charging equipment.
3. If the issue persists, service is required.
For more information, see the installation guide for your Wall Connector.
CC_f016
Unable to charge - Vehicle connection issue
Insert charge handle fully into charge port
What this alert means:
A communication error occurred between the Wall Connector and the vehicle.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON
again, then try reconnecting the Wall Connector to the vehicle.
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a Mobile
Connector to determine if the vehicle is able to communicate with other charging equipment.
3. If the issue persists, service is required.
For more information, see the installation guide for your Wall Connector.
CC_f017
Unable to charge - Vehicle connection issue
Insert charge handle fully into charge port
What this alert means:
A communication error occurred between the Wall Connector and the vehicle.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.

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1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON
again, then try reconnecting the Wall Connector to the vehicle.
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a Mobile
Connector to determine if the vehicle is able to communicate with other charging equipment.
3. If the issue persists, service is required.
For more information, see the installation guide for your Wall Connector.
CC_f018
Unable to charge - Vehicle connection issue
Insert charge handle fully into charge port
What this alert means:
A communication error occurred between the Wall Connector and the vehicle.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON
again, then try reconnecting the Wall Connector to the vehicle.
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a Mobile
Connector to determine if the vehicle is able to communicate with other charging equipment.
3. If the issue persists, service is required.
For more information, see the installation guide for your Wall Connector.
CC_f019
Unable to charge - Vehicle connection issue
Insert charge handle fully into charge port
What this alert means:
A communication error occurred between the Wall Connector and the vehicle.
What to do:
Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
1. If the issue persists, turn OFF the circuit breaker servicing the Wall Connector, wait 10 seconds, turn the circuit breaker ON
again, then try reconnecting the Wall Connector to the vehicle.
2. If the issue persists and other charging equipment is available, plug the vehicle into another Wall Connector or a Mobile
Connector to determine if the vehicle is able to communicate with other charging equipment.
3. If the issue persists, service is required.
For more information, see the installation guide for your Wall Connector.
CC_f020
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1. Contactor not working
2. Self-test of internal ground fault monitoring circuit failed
3. Thermal sensor disconnected

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4. Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit breaker ON
again. Then try reconnecting the Wall Connector to the vehicle.
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
5. If the issue persists, the Wall Connector requires service.
For more information, see the installation guide for your Wall Connector.
CC_f021
Unable to charge - No primary Wall Connector
Check that primary unit is powered and available
What this alert means:
Load sharing (circuit breaker sharing) network: Need one (and only one) Wall Connector set as primary.
What to do:
Only one Wall Connector can be set to a primary configuration. Have your electrician confirm:
1. Only one of the Wall Connectors is set as primary.
2. All other Wall Connectors linked to the primary unit are set to paired position (position F).
For more information, see the installation guide for your Wall Connector.
CC_f022
Unable to charge - More than 1 primary unit
Ensure only 1 Wall Connector is set as primary
What this alert means:
Load sharing (circuit breaker sharing) network: Need one (and only one) Wall Connector set as primary.
What to do:
Only one Wall Connector can be set to a primary configuration. Have your electrician confirm:
1. Only one of the Wall Connectors is set as primary.
2. All other Wall Connectors linked to the primary unit are set to paired position (position F).
For more information, see the installation guide for your Wall Connector.
CC_f023
Unable to charge - Too many Wall Connectors
Ensure no more than 3 units paired with primary
What this alert means:
Load sharing (circuit breaker sharing) network: More than three Wall Connectors are paired with the same primary unit.
What to do:

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Consult your electrician to have one or more paired Wall Connectors moved to a different circuit and disconnected (unpaired)
from this load sharing (circuit breaker sharing) network.
For more information, see the installation guide for your Wall Connector.
CC_f024
Unable to charge - Low Wall Connector current
Primary unit current setting must be increased
What this alert means:
Incorrect rotary switch setting.
What to do:
Have your electrician adjust the Wall Connector’s internal rotary switch to a valid operating current setting. They should first
make sure there is no power to the Wall Connector. The correlation between switch setting and current should be printed on
the inside of the Wall Connector. Your electrician should also refer to the Set the Operating Current section in the Wall
Connector Installation Manual.
If the Wall Connector is set up for load sharing (circuit breaker sharing) and paired with other Wall Connectors, the rotary
switch of the primary unit must be set to an operating current setting that allows each paired Wall Connector to receive at
least 6A of charge current.
Example: Three Wall Connectors are paired for load sharing. The primary unit needs to be set to a current of at least 3 * 6A =
18A or greater.
For more information, see the installation guide for your Wall Connector.
CC_f025
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1. Contactor not working
2. Self-test of internal ground fault monitoring circuit failed
3. Thermal sensor disconnected
4. Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit breaker ON
again. Then try reconnecting the Wall Connector to the vehicle.
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
5. If the issue persists, the Wall Connector requires service.
For more information, see the installation guide for your Wall Connector.

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CC_f026
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1. Contactor not working
2. Self-test of internal ground fault monitoring circuit failed
3. Thermal sensor disconnected
4. Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit breaker ON
again. Then try reconnecting the Wall Connector to the vehicle.
3. If the issue persists, have an electrician make sure all wires are properly connected and torqued according to the
instructions in the Wall Connector Installation Manual.
4. Once your electrician has completed all work and restored power to the Wall Connector, try charging again by
reconnecting the Wall Connector to the vehicle.
5. If the issue persists, the Wall Connector requires service.
For more information, see the installation guide for your Wall Connector.
CC_f027
Unable to charge - Wall Connector issue
Wall Connector needs service
What this alert means:
Wall Connector hardware issue. Possible issues include:
1. Contactor not working
2. Self-test of internal ground fault monitoring circuit failed
3. Thermal sensor disconnected
4. Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.