NHTSA ID Number: 11006910
Manufacturer Communication Number: 2024.26.11_0824.pdf
TSB/Document Date: 2024-09-04
Summary
Tesla
does not provide physical owner's manual copies. Instead, all available owner’s manual content is integrated into the vehicle software, and only the content relevant for a given vehicle, based on vehicle configuration and software version installed, is displayed on its touchscreen. This file contains all available owner’s manual content for the vehicle converted to PDF format, and given the distribution method and NHTSA’s submission format requirements, it is the best available representative copy of owner’s manual content. However, a customer who accesses the owner’s manual via their vehicle’s touchscreen would only see the parts of this PDF file that are relevant to their vehicle.
• Signals need to be large, clear gestures that are not misunderstood for other commands.
• The driver should do no more and no less than directed by the spotter, until the spotter provides additional instruction.
• While inside the vehicle, spotters should continue to assist the driver by keeping an eye out for hazards on the sides of the vehicle, l
8 - Off-Road Modes
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Cybertruck Off-Road Guide
Off-Road Modes give Cybertruck owners access to settings and preferences that allow customization to different environments. Customiza
cross-linking, traction, stability, pedal sensitivity, and vehicle stopping behaviors.
Off-Road Controls that are available in all modes:
• Vehicle Hold or Roll – Choose if you prefer the vehicle to roll freely, or automatically hold the brake when you come to a stop.
• Rear Steering On/Off – Disables the rear steering actuator at low speeds. Useful for off-camber driving, or drifting on very loose surface
• Double Pedal – (Brake and accelerator) is allowed in off-road modes. This enables tight drive control when on a steep incline/decline.
If you cannot adjust your ride height:
• First, check that Jack Mode is not enabled (it can automatically enable when wheels leave the ground). If it is enabled accidentally, you c
Jack Mode.
• Second, check that the compressor is not overheated. A notification appears on the touchscreen if overheated. Wait for it to cool down.
To maximize your efficiency:
• Use Baja and move torque to bias to the Permanent Magnet motor (for Dual Motor All-Wheel Drive this is the rear, for Tri-Motor Cyberbe
• Reduce use of the accelerator pedal and switch to Roll.
Donuts:
We know you want to do them. Best results achieved on a loose surface, in Baja with handling set to full oversteer and stability set to minimu
be aware stability controls are disabled. Donuts may cause property damage, so do not do this on public property or damage public trails.
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9 - Overland
Handle all surfaces including sand, gravel, and rocks with maximized traction at low speeds.
Recommended ride height is High for all-purpose, gravel, and sand modes. Rock will default to Very High. You can manually adjust the set ri
25mph in Very High, and 10mph in Extract. Torque is also limited in Extract.
See appendix on page 571 for ground clearance and approach/break-over/departure angles in each mode.
• All-Purpose - Automatically adjusts tire slip based on the amount of available traction. All-purpose is best suited for mixed terrain drivin
• Gravel / Deep Snow- Allows for medium amounts of tire slip to provide optimal traction on gravel and deep snow.
• Rock - Tightly manages tire slip to maximize grip in rock crawl conditions. Also enables air suspension cross-linking, where the suspens
front and rear axles, balancing vertical force under large suspension articulation for maximum traction.
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• Sand - Allows for high amounts of tire slip to provide optimal traction on soft, deformable surfaces like sand.
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10 - How to Drive on Off-Road Terrain
• Rock - slow and measured. Aim to overcome obstacles with precision and with only as much power as needed. Hitting immovable obstac
a good recipe to break something.
• Water - slow and measured. Viscosity of water is about 55x that of air, so driving fast through water puts a lot of stress on all the parts in
deep water, check the depth and bottom condition before going in blindly as it can be difficult to get unstuck when tires are sucked into
• Sand/Snow - maintain momentum (don't stop in deep sand/snow, and if you do, start slowly) and avoid high side slip. It's easy for a defor
while sliding sideways and puts the vehicle at rollover risk.
CAUTION: Tesla recommends to fully open the tonneau to accommodate for increased body flex during dynamic off-road driving.
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11 - Wade Mode
Enter and drive through shallow bodies of water, such as defined crossing points of rivers or creeks using Wade Mode.
Check the water depth and current speed before entering. Cross through water slowly-- driving quickly through water can impart immense
Refer to the Owner’s Manual for more information on Wade Mode.
Wade Mode defaults ride height to Very High, switches HVAC to recirculate, and pressurizes the battery pack to protect from water and deb
Intended for water up to 32 inches (815 mm) deep, measuring from the bottom of the tires in Very High ride height. It is not required for dep
Wade Mode duration is limited to 30 minutes and may take up to 10 minutes to completely fill the air system and pressurize the battery pack
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12 - Baja
Drive high-speed on dirt roads or in the desert with optimized suspension and traction control.
Ride height is set to High to optimize suspension travel. Rebound and compression damping are adjusted to provide more stability as w
the electronic stability control system allows more tire slip for dynamic driving on low-traction surfaces.
You can adjust the handling balance from understeer, to neutral, to oversteer with the slider.
Additionally you can adjust the level of stability control:
• Standard – Allows much more vehicle yaw and wheel slip than on-road and Overland modes. However, stability control still augment
• Reduced – Further increases vehicle yaw allowance, stability control is greatly reduced.
• Min –Minimizes stability control.
If Cybertruck detects it is airborne, the dampers will adjust to attempt to protect the vehicle while landing.
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13 - Climbing Over or Up
If approaching a large obstacle or change in incline, set the ride height to Very High to increase approach, breakover, and departure angles (
determine how capable Cybertruck is climbing over an obstacle or up an incline. Extract can be used for extreme cases but will be a very sti
Switching into Extract multiple times can cause the air compressor to overheat. You can monitor this on the vitals screen and allow time to c
Locking Differentials: If one wheel becomes airborne while climbing up or over an obstacle, the locking differentials will apply torque to the
moving.
Dual Motor Variants are equipped with mechanical front and rear locking differentials.
Tri-Motor (Cyberbeast) Variants are equipped with a mechanical front locking differential and a virtual rear locking differential to provide suf
locking differential automatically engages in certain drive modes and speeds, and cannot be manually engaged or disengaged.
WARNING: Large steering angle or high acceleration with lockers engaged will cause the vehicle to jerk and may damage your drivetra
surfaces like asphalt.
Tips:
While engaging (icon blinking), you can move slowly forward or reverse while turning the steering slightly, or while stationary turn full lock-t
the two shafts to allow the locker to engage.
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While disengaging (icon blinking), driving slowly in a straight line will typically be all that is needed. If not, consider the direction you ar
opposite direction to relieve the torsional stress. When you can turn without the wheels scrubbing, the locker has disengaged.
14 - Trail Assist
Think of this as a low-speed cruise control.
This can be very helpful when navigating difficult terrain where your focus is best spent on steering. You can set trail assist from 1.0mp
To use this feature, click the right scroll wheel on the steering wheel to enable, then scroll up or down to adjust set speed.
You can drive collaboratively with trail assist by using the brake or accelerator pedal.
To turn off Trail Assist either click the scroll wheel a second time or hold the brake, bringing the vehicle to a stop and then press firmly i
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Cybertruck Off-Road Guide
15 - If You Get Stuck
Increase traction in Off-Road Mode:
1. Put Cybertruck into Overland.
2. Adjust Suspension height. Raise until the vehicle isn’t obstructed by obstacles. Avoid lowering to prevent underbody damage.
3. Adjust Terrain Mode. Based on surface conditions, determine the balance required between traction and momentum. For high traction te
momentum may be required. For maximum momentum, use Sand.
4. Engage front and/or rear locking differentials.
5. For soft surfaces or steep inclines, engage Trail Assist for a steady progression through complex surfaces.
Additional counter-measures:
1. Decrease tire pressures. Decreasing tire pressures to 36psi will increase tire contact with the surface and can aid in traction to help get y
2. Use traction aids. Traction boards can improve the traction of individual wheels to increase chances of recovery.
3. Stack rocks.
4. Get assistance from another vehicle using recovery equipment.
Tips:
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• Being smooth and avoiding wheel spin in general is the best way to keep traction in technical driving situations—Trail Assist is helpfu
obstacle should be a last resort as it commonly results in vehicle damage.
• In sand and snow, however, momentum is key to avoid sinking and being stuck, so avoid stopping in deep sand and snow if possible.
Trail Assist and set to a very low speed to crawl out.
16 - Auxiliary Power
Cybertruck is equipped with two 48V auxiliary power feeds. These feeds can be independently enabled on the touchscreen and can pr
depending on the low voltage state of charge. Power feeds are located on the roof and in the powered frunk, and each provide up to 40
Power consumption may increase while using the vehicle to power other electronics and objects.
Refer to the Owner’s Manual for more information on accessing the Cybertruck Power Feeds.
Off-Road Light Bar
You can purchase an Off-Road Light Bar from the Tesla Shop. This light bar is designed to work with existing high beams and communi
control forward-facing or ditch lighting on separately as well as controlling the overall brightness of the light bar.
The off-road Light Bar is only intended for off-road use and should never be used on public roads. Always be aware of oncoming vehicl
drivers.
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17 - Vehicle Modifications
• Tires: Adding larger tires can compromise turning radius, as well as increasing chassis loads and potentially rubbing on the body. 18” wh
provided the overall tire dimensions are equal or less than the factory-fitted tire.
• Aftermarket Tires: Tires not designed for electric vehicles typically have lower efficiency and higher road noise.
◦ All-Terrain is the least aggressive off-road tire, good for all-purpose driving, and will impact road noise and efficiency the least.
◦ 3 Peak Mud and Snow Rated All Terrain is a good option for cold weather driving where you expect to encounter snow and ice.
◦ Mud Terrain is the most aggressive tire, useful for driving in dirt and mud but will come with the largest trade-off in range and road no
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18 - Cybertruck Accessories
Visit shop.tesla.com for Cybertruck accessories like the air compressor, snow chains, and spare tire.
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19 – Cybertruck Dimensions
Overall Length: 223.74"
Overall Height: 73.06"
Overhang Front: 34.58"
Overhang Rear: 46.05"
Wheelbase: 143.11"
Approach Angle: 33.90"
Breakover Angle: 20.3"
Departure Angle: 22.30"
Ground Clearance: 12.45"
20 - APPENDIX
GROUND CLEARANCE AND APPROACH/BREAK-OVER/DEPARTURE ANGLES
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Approach Angles
Breakover Angles
Departure Angles
Owner's Manual
Approach / Breakover / Departure
Angle
Approach Angle - Entry/Exit Air Setting
25.0º
Approach Angle - Low Air Setting
26.3º
Approach Angle - Medium Air Setting
29.5º
Approach Angle - High Air Setting
33.9º
Approach Angle - Very High Air Setting
36.6º
Approach Angle - Extract (Highest) Air Setting
39.9º
Breakover Angle - Entry/Exit Air Setting
13.0º
Breakover Angle - Low Air Setting
13.9º
Breakover Angle - Medium Air Setting
16.5º
Breakover Angle - High Air Setting
20.3º
Breakover Angle - Very High Air Setting
22.9º
Breakover Angle - Extract Air Setting
26.0º
Departure Angle - Entry/Exit Air Setting
14.4º
Departure Angle - Low Air Setting
16.3º
Departure Angle - Medium Air Setting
18.8º
Departure Angle - High Air Setting
22.3º
Departure Angle - Very High Air Setting
24.7º
Departure Angle - Extract Air Setting
27.6º
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Mobile Connector
Gen 1
Safety Information
Save These Important Safety Instructions
This document contains important instructions and warnings that must be followed when using your Mobile Connector.
Warnings
WARNING:
• For use with electric vehicles.
• Automatic CCID reset provided.
• Do not use this product if there is any damage to the unit.
• Do not use this product if the electric vehicle cable is damaged.
• Read this manual before using.
• Enclosure: Type 4X
WARNING: Risk of explosion. This equipment has internal arcing or sparking parts that should not be exposed to
flammable vapors. This equipment should be located at least 18 inches (46 cm) above the floor.
WARNING: This device is intended only for charging vehicles not requiring ventilation during charging.
WARNING: Risk of electric shock. Do not remove cover or attempt to open the enclosure. No user-serviceable parts
inside.
WARNING: Read this entire document before using the Mobile Connector. Failure to do so or to follow any of the
instructions or warnings in this document can result in fire, electrical shock, serious injury or death.
WARNING: Use the Mobile Connector only within the specified operating parameters.
WARNING: The Mobile Connector is designed only for charging a battery electric vehicle that uses the North American
Charging Standard (NACS), including Tesla vehicles (with the exception of the Tesla Roadster). Do not use it for any
other purpose or with any other vehicle or object.
WARNING: Do not use the Mobile Connector’s adapters in any outlet for which they are not designed.
WARNING: Do not use (or discontinue using) the Mobile Connector if it is defective, appears cracked, frayed, broken or
otherwise damaged, or fails to operate.
WARNING: Do not attempt to open, disassemble, repair, tamper with, or modify the Mobile Connector. Contact Tesla for
any repairs.
WARNING: Do not use an extension cord, a multi-outlet adapter, a multi-plug, a conversion plug, or a power strip to plug
in the Mobile Connector.
WARNING: Do not disconnect the Mobile Connector from the wall outlet when the vehicle is charging.
WARNING: Do not plug the Mobile Connector into a damaged, loose or worn power outlet. Ensure that the prongs on the
Mobile Connector fit snugly into the wall outlet.
WARNING: Do not connect the Mobile Connector into a power outlet that is not properly grounded.
WARNING: Do not use or store the Mobile Connector in a recessed area or below floor level.
WARNING: Do not use the Mobile Connector when either you, the vehicle or the Mobile Connector is exposed to severe
rain, snow, electrical storm or other inclement weather.
WARNING: When transporting the Mobile Connector, handle with care to prevent damage to any of its components. Do
not subject the Mobile Connector to strong force or impact. Do not pull, twist, tangle, drag or step on the Mobile
Connector or any of its components.
WARNING: Protect the Mobile Connector from moisture, water and foreign objects at all times. If any exist or appear to
have corroded or damaged the Mobile Connector, do not use the Mobile Connector.
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WARNING: If rain falls during charging, do not allow rain water to run along the length of charge cable, causing the
electrical outlet or charging port to become wet.
WARNING: Do not plug the Mobile Connector into an electrical outlet that is submerged in water or covered in snow. If,
in this situation, the Mobile Connector is already plugged in and needs to be unplugged, turn off the breaker before
unplugging the Mobile Connector.
WARNING: Do not touch the Mobile Connector’s end terminals with sharp metallic objects, such as wire, tools or
needles. Do not forcefully fold any part of the Mobile Connector or damage it with sharp objects. Do not insert foreign
objects into any part of the Mobile Connector.
WARNING: Ensure that the Mobile Connector’s charging cable does not obstruct pedestrians or other vehicles or
objects.
WARNING: Use of the Mobile Connector may affect or impair the operation of medical or implantable electronic devices,
such as an implantable cardiac pacemaker or an implantable cardioverter defibrillator. Before using the Mobile
Connector, check with the electronic device manufacturer concerning the effects that charging may have on any such
electronic device.
WARNING: Do not use cleaning solvents to clean the Mobile Connector.
Cautions
CAUTION: Do not use private power generators as a power source for charging.
CAUTION: Do not operate the Mobile Connector in temperatures outside its operating range of -22°F to +122°F (-30°C
to +50°C).
CAUTION: Store the Mobile Connector in a clean dry place in temperatures between -40°F and +185°F (-40°C and
+85°C).
General Information
Specifications
Use only a 120 volt, 208 volt or 240 volt AC supply, 50/60 hertz wall outlet that has a dedicated and properly grounded
circuit, and is rated for at least 15 amps.
If possible, use a dedicated receptacle with a single socket. If the receptacle has two sockets, do not plug any other items into
the other socket.
The Mobile Connector is 20 feet (6 meters) long. Use an existing outlet or install a new outlet within approximately 13 feet
(4 meters) of the vehicle's charge port and at least 18 inches (45 cm) above the ground. The charge port is located on the left
side of the vehicle, behind a door that is part of the rear tail light assembly.
WARNING: Do not use an extension cord, a multi-outlet adapter, a multi-plug, a conversion plug, or a power strip to plug
in the Mobile Connector.
Charging Time
Charging times vary based on the voltage and current available from the power outlet, subject to various conditions. Charge
time also depends on ambient temperature and the vehicle’s Battery temperature. If the Battery is not within the optimal
temperature range for charging, the vehicle heats or cools the Battery before or during charging.
To estimate the total time it takes to recharge the Battery in hours (from near empty to near 100%), divide the battery size
(kWh) by power (kW). Note that different adapters provide different current and power outputs.
If you are charging a Tesla, you can also touch the Charging icon to review the charging status information; it displays the time
remaining until fully charged at the currently selected charge level.
For more information on how long it takes to charge your Tesla vehicle, go to www.tesla.com.
Adapters
The Mobile Connector includes two outlet adapters: one for a standard 120 volt household outlet and a second adapter for a
240 volt outlet. For faster charging, use a 240 volt outlet. Consult an electrician to install a 240 volt outlet where you plan to
park your Tesla vehicle.
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Mobile Connector
NEMA 5-15 Adapter
NEMA 14-50 Adapter
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Additional adapters are available for purchase. For details, go to: shop.tesla.com.
NOTE: Images in this document are for demonstration purposes only.
Removing the Adapter
To remove an adapter, push the button on the Mobile Connector’s charge cable and pull the adapter from its socket.
Attaching the Adapter
To attach an adapter, line up the adapter with the Mobile Connector’s charge cable and push until it snaps into place.
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Mobile Connector
How to Charge
Plugging In
CAUTION: Always inspect the Mobile Connector and adapter for damage prior to each use.
NOTE: Illustrations are provided for conceptual understanding only. Your specific vehicle and mobile connector may appear
slightly different.
NOTE: If you are charging a Tesla vehicle, find more information about how to charge your vehicle (how to adjust charge
settings, view charging status, etc.) in the Charging Instructions topic in the Owner's Manual. To display the Owner's Manual
on your vehicle’s touchscreen, touch the app launcher and select the Manual app.
1. Ensure that the Mobile Connector’s adapter matches the outlet you want to use.
2. Plug the Mobile Connector’s adapter into the power outlet. The adapter should be inserted completely into the power
outlet.
3. Open the charge port door. If you are charging a Tesla vehicle, press the button on the top of the Mobile Connector handle
with your vehicle unlocked and in Park to open the charge port door.
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NOTE: If you are charging a Tesla vehicle, your vehicle is unlocked when the key is nearby and automatic unlocking is
enabled. You can also open the charge port door using any of these methods:
◦ Display the charging screen on your vehicle's touchscreen and touch Open Charge Port.
◦ On the key fob (if equipped), hold down the rear trunk button for 1-2 seconds.
◦ Press the charge port door when the vehicle is unlocked.
◦ Use a voice command (you can also use a voice command to close the charge port door, and to start or stop charging).
4. Plug the Mobile Connector handle into your vehicle's charge port.
5. When you plug the Mobile Connector into a Tesla vehicle, the charge port indicator light pulses green during charging, and
the vehicle displays charging information. The display turns off after you close all doors, and the charge port indicator light
stops pulsing shortly after you lock the vehicle.
Unplugging
When charging is complete on a Tesla vehicle, the charge port indicator light stops pulsing and turns solid green.
1. With the vehicle unlocked, press and hold the button on the Mobile Connector handle, wait for the charge port indicator
light to turn white, and then pull the Mobile Connector out of the charge port.
NOTE: To prevent unauthorized unplugging of the charge cable, the vehicle must be unlocked or able to recognize a key
nearby before you can disconnect the charge cable.
NOTE: When the latch in the charge port retracts, the Mobile Connector stops supplying power and you can safely unplug
it from the vehicle.
2. The charge port door automatically closes after you remove the charge cable from a Tesla vehicle.
NOTE: If your vehicle is not equipped with a motorized charge port door, you may need to push the charge port door
closed.
Tesla recommends leaving the Mobile Connector plugged into the wall outlet to reduce wear and tear from day-to-day use.
If you do not plan to use the Mobile Connector for a while (such as when you leave for vacation), unplug it and store it in an
appropriate location.
Troubleshooting
Gen 1 Mobile Connector Status Lights
Under normal conditions, when charging is in progress, the Mobile Connector’s lights illuminate sequentially, and the red light
is off. Identify problems by paying attention to these lights.
NOTE: In some cases, you may need to reset the device by pressing the RESET button located on the back.
Front
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Mobile Connector
Back
Green Lights
Red Light
What it means
What to do
All lights
streaming
Off
Charging is in progress
All on
Off
Power on. Mobile
Make sure the Mobile Connector is plugged into the vehicle.
Connector is powered, but
not charging, or scheduled
charging is enabled
Off
1 flash
Off
Nothing. The Mobile Connector is successfully charging.
Ground fault. Electrical
current is leaking through
a potentially unsafe path
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TSB/Document ID: 2024.26.11_0824.pdf
Replacement Service Bulletin Number:
MFR Communication Date: 2024-08-31
MFR Internal Campaign ID/Software Version: 2024.26.11
Communication Type: Over The Air
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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- 【✨Deep Diagnostics for All Vehicle System Modules】Beyond code reading/clearing and ECU information retrieval, our all-in-one data stream feature lets you inspect all current fault codes and their locations across the vehicle’s systems. This vehicle code reader helps you turn off dashboard warning lights and perform a comprehensive self-check of your car at home—no more back-and-forth trips to the repair shop or hefty inspection fees.
- 【✨6 Essential Resets: ABS Bleeding, Oil, EPB, SAS, Throttle, BMS】The BOSSCOMM IF745 obd2 scanner diagnostic tool swiftly purges air from brake lines to restore braking sensitivity, fine-tunes maintenance cycles to eliminate false alerts, resolves parking brake issues with one-click control, recalibrates steering sensors for stability, optimizes engine idling/acceleration for smoother performance, and deeply resets battery systems to extend lifespan and range via precise parameter adjustments.❗NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨10,000+ Car Models, AutoVIN, 13 Languages】The BOSSCOMM IF745 vehicle scanner diagnostic tool covers 73+ global car brands and offers support in 13 languages, making it perfect for DIYers, auto mechanics, or as a thoughtful gift. With a single-click AutoVIN feature, it instantly retrieves vehicle serial numbers, streamlining diagnostics for users globally. This adaptable tool balances user-friendliness with precision, catering to both personal and professional requirements.✅Unsure about compatibility? Compatibility will vary on vehicles' model and year, pls reach us via 📧 [email protected] 📧 before purchase.
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