Service Engineering Operations
Customer Service Division

Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121

August 30, 2024

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Customer Satisfaction Program 24B56
Certain 2022-2024 Model Year F-150 BEV Vehicles Equipped with Front Park Aid
Feature (Minor Feature Code HNLAB)
Inoperative Front Parking Sensors - Software Update – Image Processing Module A
Special Service Message 52161
2022-2023 F-150 Lightning - Equipped with Front Park Aid (Minor Feature Code
HNLAB) - Inoperative Front Parking Sensors With “Front Parking Sensors Not
Available Sensors Blocked See Manual” Message In the Instrument Panel Cluster
Published 1/5/2024, to be Deactivated 8/30/2024

REF:

PROGRAM TERMS
This program will be in effect through August 30, 2025. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

Build Dates

F-150 BEV

2022-2024

Rouge Electrical
Vehicle Center

October 14, 2021 through December 15, 2023

US population of affected vehicles: 48,748. Affected vehicles are identified in OASIS and FSA VIN
Lists.
Note: Some vehicles may have previously been repaired using Special Service Message (SSM)
52161. Monitor OASIS before opening an RO and/or beginning a repair.
REASON FOR THIS PROGRAM
Some of the affected vehicles may exhibit an inoperative front park aid feature with a “Front Parking
Sensors Not Available Sensors Blocked See Manual” message in the Instrument Panel Cluster (IPC).
The vehicle will also display a visual identifier of sensor blocked on the SYNC screen when camera
view is ON. There are no associated diagnostic trouble codes (DTCs) for this condition.
SERVICE ACTION
Dealers are to update the Image Processing Module A (IPMA) and Power Steering Control Module
(PSCM) to the latest software version. Also, 2022 model year vehicles will require an Auxiliary
Protocol Interface Module (APIM) module configuration update after completing the IPMA software
update. This service must be performed on all affected vehicles at no charge to the vehicle owner.
Ford Technical Assistance Center and SSSC are receiving multiple reports of IPMA programming
failures, most due to miscellaneous battery issues. Before performing module reprogramming, ensure
that a battery charger is installed on the vehicle and battery state of charge is being maintained
between 12.6 and 13.5 volts. If IPMA module reprogramming fails and assistance is required submit a
Technical Support Request (TSR).

 Copyright 2024 Ford Motor Company

To assist vehicle owners to have this repair completed when parts are available, dealers should:
• Arrange for a mobile repair at the owner’s location, or:
• Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs.
o Re-deliver the owner’s vehicle after repairs have been completed.
• Pick-Up & Delivery and mobile service should be made available for all customers. Refer to
the Rental and Claiming sections for further details.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed by the week of September 9, 2024. Dealers should repair
any affected vehicles that arrive at their dealerships, whether or not the customer has received a
letter.
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Mobile Repair/Vehicle Pick-Up & Delivery Record
• Owner Notification Letters
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Customer Service Division

 Copyright 2024 Ford Motor Company

Administrative Information
Page 1 of 4
Customer Satisfaction Program 24B56

MOBILE SERVICE REPAIR ASSESSMENT LEVEL
•

All repairs in this program have the following assessment level:
- Mobile Reprogramming

MOBILE REPAIR RECOMMENDATIONS
• Confirm with the customer a mobile repair is feasible.
• Check OASIS before going to the customer’s home or business to confirm if any other
outstanding FSA needs to be completed.
• Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions.
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
• Recommended specialty tools: none.
MOBILE REPAIR QUESTIONS AND ASSISTANCE
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with Dealership warranty administrator to create a SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
OASIS ACTIVATION
OASIS will be activated on August 30, 2024.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on August 30,
2024. Owner names and addresses will be available by September 20, 2024.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.

 Copyright 2024 Ford Motor Company

Administrative Information
Page 2 of 4
Customer Satisfaction Program 24B56
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Ford Motor Company is offering a refund for owner-paid repairs covered by this program if the
repair was performed before the date of the Owner Notification Letter. This refund offer expires
February 28, 2025.
• Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the date of the Owner Notification Letter. Noncovered repairs, or those judged by Ford to be excessive, will not be reimbursed.
• Refunds will only be provided for the cost associated with inoperative front parking sensors
and an IPMA software update.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
MOBILE REPAIR CLAIMING QUESTIONS
Dealers participating in the Remote Experience Program:
• Ford Dealers - refer to EFC14125, 2024 Remote Experience Program.
• Lincoln Retailers - refer to EFC14164, 2024 Remote Experience Program.
Dealers NOT participating in the 2024 Remote Experience Program:
• For questions and assistance, contact the Special Service Support Center (SSSC) via the
SSSC Web Contact Site. Work with the Dealership warranty administrator to create an SSSC
contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC hotline:
(800) 325-5621.
FORD PICK-UP & DELIVERY
• Dealers participating in the Remote Experience Program –
o Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery (PDL)
Offset section for additional details.
• Dealers NOT participating in the Remote Experience Program –
o Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services.
o Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order
documentation.

 Copyright 2024 Ford Motor Company

Administrative Information
Page 3 of 4
Customer Satisfaction Program 24B56
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit a TSR before
replacing the IPMA and request a Repair Validation Code (RVC).
Once you have an RVC:
o For this program it is NOT necessary to contact the SSSC for additional approvals,
this includes additional labor hours, module replacement and related damage.
CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market only will be enforced starting with repair orders opened on or after April 1,
2024. FSA repairs will reject if the repairing technician is not certified in STST Competency 10
FSA. See EFC14251 for more details.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 24B56
 Customer Concern Code (CCC): A70 - Front/Rear/Side park aid
sensors/module
 Condition Code (CC): 04 – Software Revision/Flash Module
 Causal Part Number: 14G647, Quantity 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
o An RVC code is required for IPMA module replacement.
•

Refunds: Submit refunds on a separate repair line.
- Program Code: 24B56
- Misc. Expense: ADMIN
- Misc. Expense: REFUND
- Misc. Expense: 0.2 Hrs.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.

 Copyright 2024 Ford Motor Company

Administrative Information
Page 4 of 4
Customer Satisfaction Program 24B56
•

•

Ford Pick-Up & Delivery:
o Dealers participating in the Remote Experience Program –
 Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
(PDL) Offset section for additional details.
o Dealers NOT participating in the Remote Experience Program –
 Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services.
 Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order
documentation.
Mobile Repair:
o Dealers participating in the Remote Experience Program –
 Ford Dealers - refer to EFC14125, 2024 Remote Experience Program.
 Lincoln Retailers - refer to EFC14164, 2024 Remote Experience Program.
o Dealers NOT participating in the Remote Experience Program –
 Mobile repair allowances can be claimed for dealer-performed mobile repairs.
Dealers that are working with Ford-contracted mobile repair companies should
refer to those companies for claiming instructions.
 For dealer-performed mobile repairs, retain a copy of the Service Management
signed record (see Repair Procedure Improvement & Revised Labor Time),
with the repair order documentation.
 Claim the mobile repair allowance Labor Operation Code 24B56MM along with
the applicable Labor Operation Code for the repair (refer to the Labor
Allowances table in Labor Allowances and Parts Ordering Information).

 Copyright 2024 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 1 of 1
Customer Satisfaction Program 24B56
LABOR ALLOWANCES
IPMA – Technical Support Request (TSR) - Dealer Software Support Hotline (DSSH)
If you experience IPMA software programming errors, multiple programming failures, or IPMA
module replacement, and require assistance - submit a Technical Support Request (TSR) and
request the following:
o IPMA programming assistance or IPMA replacement from DSSH
o Repair Validation Code (RVC)
Once you are provided with an RVC:
o For this program it is NOT necessary to contact the SSSC for additional
approvals, this includes the following:
o additional labor hours
o module replacement
o related damage
Description
Labor Operation
Labor Time
Update the IPMA and PSCM software using FDRS.
Note: 2022 MY vehicles will require an APIM module
configuration update after completing the IPMA software
update.
- Cannot be used with 24B56C

24B56B

1.9 Hours

No IPMA and PSCM software available
- Cannot be used with 24B56B or MT24B56D

24B56C

0.3 Hours

IPMA software failed and/or IPMA module replacement
required:
o TSR/DSSH contact required & Repair Validation Code
o RVC provided
Cannot be used with 24B56C

MT24B56D

Up to 12 Hours

Mobile Service:
This allowance is only for non-eligible 2024 Remote
Experience Program Dealers.
Can be used when the repair takes place away from the
dealership.
If Additional Time is Required Due to Travel, Please Submit
an SSSC Approval Form.

24B56MM

0.5 Hours

Vehicle Pick-Up & Delivery Allowance:
This allowance is only for non-eligible 2024 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle PickUp & Delivery for dealership repairs only. Can only be
claimed once, regardless of outstanding FSAs repaired.

24B56PP

0.5 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.

 Copyright 2024 Ford Motor Company

Ford Motor Company
Customer Service Division
PO Box 1904
Dearborn, Michigan 48121

Customer Satisfaction Program 24B56

September 2024

Mr. John Sample
123 Main Street
Anywhere, USA 12345
12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle.
Why are you receiving
this notice?

On your vehicle, the Front Park Aid feature may become inoperative.

What is the effect?

If the front park aid becomes inoperable, you will receive a message in the