Service Campaign 9B7: IEB Software Update for Improved EBD Operation – Dealer
Best Practice
August 23, 2024
Document Topic
• Technical Service Bulletin (TSB) 24-01-064H published

Date
08/23/2024

Campaign Description
Certain 2025MY IONIQ 5 N (NE N) vehicles’ Integrated Electronic Booster (IEB) software logic may disable the
operation of the Electronic Brake Force Distribution (EBD) system when there is a malfunction with the steering
angle, yaw sensor or lateral acceleration sensor and illuminate the ESC warning lamp in the instrument cluster,
instead of the ABS and BRAKE warning lamps.

Affected Vehicles (Certain)
•

2025MY IONIQ 5 N (NE N) produced 12/18/2023 – 4/18/2024

Repair Process Information

The procedure in TSB 24-01-064H (or latest version) refers to, updating the IEB software to change the logic to
enable the normal operation of the EBD System with those sensors and display the proper ABS and Brake
warning lamps.
• GDS Information: System Selection – ABSESC | Brake
o NOTE: See TSB 24-01-064H (or latest version) for complete GDS information.
• ROM ID Information: Event #1114 - NE N IMPROVEMENT OF EBD NON-OPERATION ISSUES DUE TO NE
N IEB S/W ERRORS
o NOTE: See TSB 24-01-064H (or latest version) for complete ROM ID information.
• Recommended Technician Certification Level: Hyundai Expert (or higher).
o Have Hyundai Learning Portal (HLP) IEB Online Training Completed
o NOTE: Service campaign requires IONIQ Certified Dealers to perform this repair potential
damage to IONIQ vehicles.

Recommended Alternative Transportation
A Service Rental Vehicle (SRC) should be provided to customers if their vehicle requires to be kept overnight. In
addition, a SRC may be required based on the repair procedure duration and any other additional work on the
vehicle that may need to be addressed during customer’s visit. If a SRC is not available, other options such as a
3rd Party Rental or Rideshare may be provided.

Other Notes/Recommendations
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If a customer arrives to the dealer with no appointment scheduled, it is recommended for the dealer to
offer alternative transportation to the customer.
Always inquire if the customer will have time for an additional service to be performed if they were
originally scheduled for a different service.
Please note that all vehicles must be updated with the latest software version.
The software update takes less than 30 minutes; ensure the appropriate expectations for completion are
set with the customer in advance.
Offer SRC assistance for customers who may be pressed on time.
Be honest with customers on wait times.
If the service is taking longer than expected, update the customer.
If you are unsure of certain processes, don’t guess. Take time to familiarize yourself with the proper
procedures or ask for help/clarity from your teammates or leadership.
If you see a team member having trouble addressing the concern, ask if you can provide help.
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Warranty Information

Per TSB 24-01-064H (or latest version), this service campaign pays the following:
• Labor:
o 0.3 M/H for updating the IEB software.
• Parts:
o There are no parts involved for this repair.
• Photos:
o The time above includes taking a picture of the ‘ECU Complete Screen’ showing ‘100% Success’
as shown in the TSB.

Customer Talk Tracks
1.

For customers in the service drive: “I see that your vehicle has an open service campaign that we would like
to take care of for you while you are here today. This service campaign calls for updating the vehicle’s
Integrated Electronic Brake Force Distribution System to ensure it operates normally as the Electronic
Stability Control (ESC) lamp illuminate erroneously. We would update the vehicles’ software to ensure the
correct Anti-Lock Brake System (ABS) and Brake warning lamps in case of a malfunction. This service, of
course, will be provided at no charge to you and, if necessary, we would like to offer you alternative
transportation while we repair your vehicle. We apologize for the inconvenience.”

2. For walk-in customers: “During your visit today, I checked your vehicle for any open campaign or recalls
and found that your vehicle has an open campaign. This service campaign calls for updating the vehicle’s
Integrated Electronic Brake Force Distribution System to ensure it operates normally as the Electronic
Stability Control (ESC) lamp illuminate erroneously. We would update the vehicles’ software to ensure the
correct Anti-Lock Brake System (ABS) and Brake warning lamps in case of a malfunction. This service, of
course, will be provided at no charge to you and, if necessary, we would like to offer you alternative
transportation while we repair your vehicle. We apologize for the inconvenience.”
3. For customers over the phone: “While I have you on the line and verifying your current appointment, I ran
your VIN and see that your vehicle has an open campaign. This service campaign calls for updating the
vehicle’s Integrated Electronic Brake Force Distribution System to ensure it operates normally as the
Electronic Stability Control (ESC) lamp illuminate erroneously. We would update the vehicles’ software to
ensure the correct Anti-Lock Brake System (ABS) and Brake warning lamps in case of a malfunction If time
permits, we can address this campaign during your current appointment, and it will be at no cost to you.
Should you need, we can arrange for alternate transportation since this may prolong the stay of your
vehicle at service. We apologize for the inconvenience.”

4.
Best Practice Checklist

Reservation: Did you check WebDCS for additional campaigns or recalls? Did you check for any decline
services from previous visits?
Yes
No – Please ensure all open campaign(s)/recall(s) are identified and completed by the dealership.
Also ask customer if he/she would like to have any of the previous declined services performed.
Readiness: Are GDS tools available to complete this recall?
Yes
No – Please ensure that the GDS tool is available to perform the repair.
Reception: Did the customer provide authorization to perform repairs?
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Yes
No – Customer must be consulted and provide approval before proceeding with any repairs on
their vehicle.
Did you explain to the customer the expected repair time and an expectation for a status update?
Yes
No – Customer should be given an estimated time of when his/her vehicle is completed so the
customer can plan the rest of their day away from the dealership.
Reception: Did you offer the customer Alternative Transportation if requested?
Yes
No
Repair: Does the Technician meet the recommended training requirements (Expert level or above) to
complete this campaign?
Yes
No – Please ensure a technician with a Expert level (or higher) completes this repair.
Repair: Is the software update being performed at an IONIQ Certified Dealer?
Yes
No – Please ensure the software update is performed at only an IONIQ Certified Dealer per TSB
24-01-064H (or latest version) to avoid potential damage to IONIQ vehicles.
Repair: Were the appropriate picture(s) taken as outlined in TSB 24-01-064H (or latest version)?
Yes
No – Please ensure the VIN/mileage and appropriate picture(s) are taken for the dealership to be
paid. Refer to the latest Warranty Digital Documentation Policy for requirements.
Repair: Did you provide the customer with an eMPI and review with him/her?
Yes
No – Service Consultant should review the MPI with the customer.
Return: Did you get the customer’s signature on all warranty lines in addition to the final RO?
Yes
No – Customer should be signing the final invoice upon delivery of the vehicle.

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Customer FAQs
Q1: What is the issue?
A1: Certain 2025MY IONIQ 5 N (NE N) vehicles’ Integrated Electronic Booster (IEB) software logic may disable
the operation of the Electronic Brake Force Distribution (EBD) system when there is a malfunction with the
steering angle, yaw sensor or lateral acceleration sensor and illuminate the ESC warning lamp in the instrument
cluster, instead of the ABS and BRAKE warning lamps.
Q2: What are the affected vehicles?
A2: Certain 2025MY IONIQ 5 N (NE N) vehicles produced 12/18/2023 – 4/18/2024.
Q3: What will be done during service at the dealer?
A4: The dealer will update the Integrated Electronic Booster (IEB) software to change the logic to enable the
normal operation of the EBD when there is a malfunction with the steering angle, yaw rate, and/or acceleration
sensor.
Q4: When will affected customer(s) be notified of this campaign?
A4: Customers will be notified via First Class Mail in September 2024.

Contact Reference
Please see the list below for commonly referred to contacts. Thank you for your prompt attention to this
important matter and continued commitment to Hyundai customers.

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Key Contact Information
Dealer Support
Parts

Contact Information

Description

[email protected]

Parts ordering hotline

1-800-545-4515
Techline

1‐800‐325‐6604

Warranty HELP Line

1‐877‐446‐2922

Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers

Warranty Prior Approval (PA) Center

[email protected]

Warranty Prior Approval (PA) Center for Hyundai Dealers

[email protected]
1‐866‐984‐6355

Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

[email protected]

Assistance with Car Care Scheduling:

Xtime Technical Support

AutoLoop Technical Support

•

1-877-850-2010

CDK Technical Support

Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

https://serviceconnect.support.cdk.com/ Assistance with Car Care Scheduling:

•
Customer Support

Appointment / Shop Capacity Management / Campaign
Integration / Operation Codes

Contact Information

Description

Hyundai Customer Care Center
(Recall /Campaign Questions)

1‐855‐671‐3059

Customer questions or concerns related to recall or service
campaigns

Hyundai Recall /Campaign Website

www.hyundaiusa.com/recall

Updated information related to the specific recall or service
campaign

Hyundai Customer Care
Center(GeneralQuestions)

1‐800‐633‐5151

Hyundai Roadside Assistance

1-800-243-7766

Customers general questions, non‐campaign related
Hyundai Roadside Assistance
Key Reference Information

Name
Campaign Central

Source
Consolidated repository of recall and service campaign dealer best practices. Located on the service tab
homepage in www.HyundaiDealer.com

Car Care Scheduling (Xtime) - Tutorials www.HyundaiDealer.com > Service > Dealer Resources > DocumentsLibrary > Car Care Scheduling
Car Care Scheduling (Xtime) - Recall
Appointment Notification

Parts – Campaign Parts Management
(CPM) Procedure
Service Rental Car (SRC) Program

1.
2.
3.
4.
5.

Log into Xtime
Under the menu at the top left, select ‘CONFIGURE’
Under the dealership tab, click “EMAIL COMMUNICATION”
Slide the toggle to “ADVANCED”
Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”

As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts Management
SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance

Technical Service Bulletin (TSB)

www.HyundaiDealer.com > Service tab > Hyundai Tech Info

Uncompleted Campaign VIN Listing

A listing of vehicles is located on WEBDCS > SERVICE tab > select UNCOMPLETED CAMPAIGN VIN LISTING
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.

Recall Campaign Website

www.hyundaiusa.com/recall

NHTSA Website

www.safercar.gov

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