8/30/24, 6:12 AM

32 03 24_DELIVERY STOP: REPLACE STEERING GEAR – I20

SIB 32 03 24
DELIVERY STOP: REPLACE STEERING GEAR – I20

2024-08-29

This Service Information Bulletin (Revision 1) replaces SI B32 03 24 dated August 2024.
What’s New:

Situation updated
Cause, Correction, Procedure, Parts Information, Claim Information added

☐

THIS REPAIR IS MOBILE FRIENDLY

MODEL
E-Series
i20

Model Description
iX Sports Activity Vehicle (Battery
Electric Vehicle (BEV))

Production Date
October 14, 2021 – November 21, 2022

AFFECTED VEHICLES
Vehicles which require this campaign to be completed will show it as “Open” when checked either in AIR,
AWP, Campaign Summary, or Warranty Vehicle Inquiry.
Please make sure you check your dealer inventory as soon as possible. As of August 3, 2024, you can see
a list of affected vehicles in Inventory Campaign Details (ICD) under ROSS.

SITUATION
BMW AG has issued a Delivery Stop (effective August 2, 2024) on certain Model Year 2022 - 2023 BMW
vehicles that were produced between October 14, 2021, and November 21, 2022.
Do not deliver to a customer, a New, Certified Pre-Owned or Used vehicle subject to a Delivery Stop,
until the vehicle is repaired. Do not use or sell replacement equipment/parts subject to a Delivery
Stop.
A check control (CC) message (‘Steering behavior. Drive moderately. Have it checked by the nearest service
partner.’) will light up and there will be a noticeable reduction in power steering assistance when parking.

CAUSE
A faulty capacitor may be installed in the Electric Power Steering (EPS) gear.

CORRECTION
Replace the EPS.

PROCEDURE
Replace the EPS as per REP 32 13 752 Replace electrical steering box (EPS).
Important Warning for Working on the High-Voltage (HV) systems on BMW Group vehicles:
Only properly trained personnel, who passed all applicable HV Technical Training Courses, should
perform repairs which require disconnecting, or removal of High Voltage battery components on any
Hybrid or Electric Vehicle. Work performed on High Voltage systems by unqualified persons may
result in severe injury or damage to the vehicle. Additional safety information is found in Repair
Instruction 61 00… “Observe safety instructions when handling electric vehicles”.
Prior to disconnecting, or the removal of any HV component, the HV system needs to be disabled
and secured (by means of the HV Service Disconnect Switch and lock out) by a properly trained HV

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32 03 24_DELIVERY STOP: REPLACE STEERING GEAR – I20

technician, who has a minimum HV Qualification level after completing the Technical Training
Course “ST2324 High Voltage Drivetrain Systems” which as of 1/2023* includes ST1824 Alternative
Drive Part 1.
* Note: As of January 2023, the HV component portion of the “ST2205 Generation 5 High-voltage
class” (except for the High Voltage Battery) has been merged into “ST2324 High Voltage Drivetrain
Systems”.
Up to Generation 4 Vehicles once vehicle’s HV system is disabled (the “Blitz” - lightning bolt icon is
displayed in instrument cluster, see below), a technician without HV Certification may remove a HV
component (e.g., EH Heater, EKK Compressor, EME Control Unit, et.), except for the High Voltage
Battery.
For Generation 5 Vehicles however, the specific vehicle training is required to diagnose, remove and
service any HV component and it is NOT allowed for non HV certified technicians to work on the
high voltage system.

High Voltage Battery removal and rework can ONLY be performed by a High-voltage Certified
Technician with a HV Battery Certification level corresponding to a specific Electric or Hybrid
vehicle, for example:
To repair GEN4 HV battery of G05 PHEV a certification from Technical Training Course “ST2006 –
SP44 HV Battery” or equivalent ST1825 – Alternative Drive Part 2 is required (or as of 1/2023 the
equivalent “ST 2325 for High Voltage Battery Systems”).
And
To repair A GEN5 HV battery the Technical Training Course “ST2205 Generation 5 High-voltage
class” is required or as of 1/2023* the equivalent “ST 2325 for High Voltage Battery Systems”.
*Note: As of January 2023, the “ST2205 Generation 5 High-voltage stand-alone class” has been
merged into “ST2324 for High Voltage Drivetrain Systems” and “ST2325 for High Voltage Battery
Systems.”

PARTS INFORMATION
Only use and invoice the applicable part numbers listed below.
Part Number
32 10 5 B35 7F4
07 11 9 905 400
07 14 6 898 283
32 30 6 778 609
31 30 6 865 951
32 13 6 751 292
33 30 6 787 062
37 10 6 789 678
31 11 6 899 302
61 27 9 487 465
83 23 8 849 305

Description
Steering gear, electric
Hex bolt with washer (M6x25-ZNNIV SI)
Hex bolt (12x1.5x70 ZNS3)
Torx bolt (M8x33)
Torx screw with collar (M12x1.75x50)
Hose clamp (D= 67.8 – 71.0 )
Combination nut (M14x1.5-10ZNNIV)[forced round - 5]
Hex nut with flange (M12x1.5-10-ZNS3)[forced round
10]
Multi-purpose bolt (10x45 ZNS3)
Screw (12x1.5x100 10.9)
Lubricating grease FB-1 (100 g)

Quantity
1
1
4
1
4
1
2
2
14
4
Sublet as
needed

CLAIM INFORMATION
Vehicle Programming and Encoding (After Repair)

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32 03 24_DELIVERY STOP: REPLACE STEERING GEAR – I20

During this workshop visit, the affected vehicle may also show one or more programming and encoding Technical Campaign
repairs open, the programming and encoding procedure may only be invoiced one time.
After replacing the Electric Power Steering (EPS) gear, select this open Technical Campaign to also perform and
submit for the required “after repair” programming and encoding procedure (Includes labor operation codes 00 00
006/556, 61 21 528 and 61 00 730).
Please be sure to also perform any additional before and/or after repair work (including attaching labels) as required
by the other open campaigns on the vehicle. Close any remaining open programming and encoding Campaign
repairs as outlined in the corresponding Service Information Bulletin.

As determined by the above, reimbursement for this Action will be via normal claim entry utilizing the work
package information below, and the part numbers that apply above.
Repair Code:

0032630300

---

Below are the special flat rate labor operation code choices for this action.
Completion before the first vehicle delivery to a customer or the vehicle is already in the workshop.
Work Package
#1

Labor Operation Description (Plusposition work)

Labor Allowance

00 76 954*

Replace steering gear, program, and
encode the vehicle control units,
54 FRU
includes Carrying out vehicle test (00 00
556/61 21 528)

00 76 955*

Replace steering gear (Programming
and encoding the vehicle control units
was performed in conjunction with
another campaign/repair during the
same workshop visit)

46 FRU

00 76 957

Additional work adjusting the rear axle
with replacing eccentric screws

14 FRU

Or:

#2

And:
If required
Or:
The vehicle arrives at your center and this Action shows open (No other Main work will be performed
or claimed during this workshop visit)
Work Package
#3

Labor Operation Description (Main work)

Labor Allowance

00 76 310*

Replace steering gear, program, and
encode the vehicle control units,
56 FRU
includes Carrying out vehicle test (00 00
006/61 21 528)

00 76 311*

Replace steering gear (Programming
and encoding the vehicle control units
was performed in conjunction with
another campaign/repair during the
same workshop visit)

Or:

#4

47 FRU

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32 03 24_DELIVERY STOP: REPLACE STEERING GEAR – I20

And:
If required

00 76 957

Additional work adjusting the rear axle
with replacing eccentric screws

14 FRU

(*) Additionally, as applicable, the following labor operation codes are also included in labor operation codes
00 76 954/310 and 00 76 955/311.
Labor
Operation
32 13 905
32 00 595
32 00 601
32 00 650

Description
Commissioning of electromechanical steering gear (EPS) / initialization
(Associated work, after vehicle diagnosis)
Kinematics Diagnosis System wheel alignment with ride height measurement
without loading the vehicle
Adjusting toe-in on front axle
Additional work for integral active steering (HSR) (Associated work, when
applicable).

Only one Main work flat rate labor operation code can be claimed per workshop visit.

Claim Repair Comments
Only reference the SIB number and the work package (Pkg) number performed in the technician’s RO notes and in the claim
comments (For example: B32 03 24 WP 1), unless otherwise required by State law.

Also, explain the additional work that was required to be performed when required.
Sublet – Bulk Supply Materials (RO and Claim Comments Required)
Sublet Code 4

Reimbursement for the repair-related bulk supply materials
(Do not use the BMW part numbers for claim submission)

Up to $20.00

Sublet reimbursement calculation for claiming the applicable repair-related bulk supply material (BMW part
number) is at the dealer net (DN) price for the proportional quantity used plus your center’s handling.
Enter this material cost in sublet and itemize the amount on the repair order and in claim comment section.
Vehicle Programming and Encoding – Additional Work (RO and Claim Comments Required)
This procedure automatically reprograms and encodes any vehicle control modules that do not have the latest software Ilevel.

If one or more control modules fail during the reprogramming procedure, claim the required consequential
repair work procedures to address this issue (including performing the IRAP Control Unit Recovery first as
required, refer to the SIB in AIR) under the Repair Code in this bulletin together with the corresponding labor
operation codes and their flat rate unit (FRU) allowance(s), including the diagnosis** that applies.
Please explain the additional work procedures that were performed (The why and the what) on the repair order and in the
claim comments.

For covered repairs that address control module failures that occurred prior to performing this
reprogramming procedure, claim this work with the appliable Repair Code listed in AIR together with the
corresponding labor operation codes and their flat rate unit (FRU) allowance(s), including the diagnosis**
that applies.
(**) Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable procedure for
documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis work time (WT), job/repair
work time (WT), and the vehicle repairs
your center
performed,
otherwise
required
by State law.
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Inc.
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Alternative Mobility Solution (AMS) for Vehicle Owners (RO and Claim Comments Required)
This Action repair qualifies for Alternative Mobility Solution (AMS) expense reimbursement, claim this item
under the Defect Code noted above as follows:
Sublet Code 2 - Itemize the AMS sublet amount on the repair order and in the claim comment section.

Please refer to SI B01 29 16 for additional information.

FEEDBACK REGARDING THIS BULLETIN
Technical Feedback
Warranty Feedback
Parts Feedback

To submit feedback for the technical topic of this bulletin: Submit your
feedback in the rating box at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the
Warranty Documentation Portal
To submit feedback for the PARTS section of this bulletin: Submit an IDS
ticket to the Parts Department

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