Customer Outreach
PO Box 8338
Saint Joseph, MO 64508

[email protected]
connect.altec.com/login

Phone 1-877-GO ALTEC

This campaign applies to your vehicle. Refer to the provided list.
Dear Altec Owner,
Altec Industries, Inc. has issued a customer satisfaction campaign as described in the included Service Information Letter (SIL). According to our records, you own one or more units this applies to.
Refer to the included letter for the items covered under the Altec Warranty Policy. If you had this repair performed
before you received this letter, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this letter.
Compare your unit’s identifying information with the provided list to verify your unit is affected. You may also
contact Altec or view your fleet through Altec Connect to determine if there are any other outstanding notices.
If you have sold or retired the unit, update the records through Altec Connect. If you have leased this equipment
to another person or company, you are required by Federal Law to forward a copy of this notice to the lessee by
first class mail within ten (10) days of the receipt of this notice.
We regret this inconvenience; however, we are taking this action in the interest of your continued satisfaction with
Altec products.
Thank you for your immediate attention on this important matter.

Service Information Letter SIL- 3148-A
Platform Handrail and Vertical Cross-Member Weld
Units Affected: Certain T40P cable placers built from March 2016 to December 2021. Verify your unit
is affected by reviewing the attached list or accessing Altec Connect.
Background: Altec has learned that the handrail tubing and the vertical cross-member tubing of the steel
platform could have developed cracks on certain units. Altec has developed a kit to repair the platform if
cracks are present.
Customer Action: Inspect the platform using the Inspection Procedure beginning on page 2, or contact Altec to perform this inspection. Depending on the results of the inspection, order and install one or
more of the Platform Repair Kit(s), part numbers 991729222, 991729223, or 991575921, or schedule the
installation of the kit(s) by Altec. Complete the inspection and repair no later than the next preventive
maintenance cycle or within 90 days of receipt of this notice, whichever comes first. Warranty for this
repair expires August 21, 2026.
Subsequent damage due to failure to perform the required action(s) in the time period allowed will not be
covered by warranty.
Ask your service provider to check for any outstanding notices at your next appointment.
Requirements: The inspection is estimated to take 30 minutes and one person to complete. The platform
corner weld repair is estimated to take 21/2 hours and one person to complete. The vertical cross-member
is estimated to take 45 minutes and one person to complete. All welds must be applied by a welder having
the AWS D1.1 3G qualifications for uphill progression welding on steel and 4G qualification for overhead
welding on steel.
Completion and Warranty: The inspection and repair are covered under the Altec Warranty Policy
until August 21, 2026 and can be performed by Altec, the customer, or the customer’s warranty provider.
An Altec Mobile Service technician can perform this inspection but is not able to perform this repair. Altec
will perform the work for free at an Altec facility. If the customer or the customer’s warranty provider performs the work, a warranty claim must be submitted to be reimbursed for the cost of the parts and/or labor.
Altec will allow up to $45.00 for the labor to perform the inspection, up to $225.00 for the labor to perform
the platform corner weld repair, and up to $67.50 for the labor to perform the vertical cross-member repair. Customers are responsible for the travel costs of an Altec Mobile Service technician if the technician
performs the inspection at the owner’s location.
Altec Contact Info: Altec Connect: connect.altec.com/login
Phone: 1-877-GO ALTEC (1-877-462-5832) | Options: 1 - Parts; 2 - Shop Service; 3 - Mobile Service;
4 - Technical Support; 5 - Global Rental Service Request; 6 - Chassis Repair
Inspection labor
Repair labor corner weld
Repair labor cross-member
Account #
Travel
NHTSA code
Prime fail P/N
Kit instructions

Altec Use Only
1.0 hr (Service) 0.5 hr (Other)
3.0 hr (Service) 2.5 hr (Other)
1.25 hr (Service) 0.75 hr (Other)
010.0554.43156.000.9405.000
Not included
90
970558560
074900921, 074900854

Released: August 21, 2024

Altec Use Only
Description
Part No.
Platform vertical long repair kit
991729223
Platform vertical short repair kit
991729222
Platform corner weld repair kit
991575921

Qty
AR
AR
AR

Warranty
Yes
Yes
Yes

Page 1 of 6

SIL-3148-A

Inspection Procedure: A paint stick or permanent marker and a camera or smart device for taking
pictures are required for this inspection.
1. Read and understand all steps of the instructions before beginning the procedure. Wear appropriate
personal protective equipment (PPE) following your employer’s requirements.
2. Position the unit on a level surface, apply the parking brake, engage the unit’s hydraulic system, and
chock the wheels.
3. Using the lower controls, raise the boom out of the
rest, rotate it to one side or to the rear, and lower
it to position the boom tip several feet above the
ground. Leave the platform in the stowed position,
approximately parallel to the boom (refer to Figure
1).
4. Disengage the unit’s hydraulic system, and turn off
the engine. Remove the key from the ignition, and
secure it following your employer’s vehicle lockout/tagout procedure.

Boom

Leveling
Cylinder

Platform
Figure 1 — Positioning Platform for Inspection

5. Locate the plate with four large holes installed within the square tubing on the side of the platform
closest to the leveling cylinder. Look for any cracking near both ends of the tubing where it connects to
the plate (refer to Figures 2 and 3). Mark any cracks with a paint stick or permanent marker and record
the inspection results in Figure 4.

Plate with
4 Large
Holes
Figure 2 — Areas to Inspect for Cracks in Tubing

Inspection
Number of Cracks in the Square Tubing
Weld or Welded-On Braces Present

Figure 3 — Example of Crack in Tubing

Results
¨ 0 ¨ 1 ¨ 2+
¨ Yes ¨ No

Figure 4 — Corner Weld Inspection Results

SIL-3148-A

6. Inspect the plate on both sides at the midpoint of both curved corners (refer to Figure 2). Confirm if
the corners have a weld or a welded-on brace (refer to Figures 5 and 6). Record the results in Figure 4.

Figure 5 — No Weld or Welded-On
Brace at Midpoint of Corner

Figure 6 — Weld or Welded-On
Brace at Midpoint of Corner

7. Locate the vertical cross-member in the platform (refer to Figure 7). Look for any cracking at the top
of the cross-member (refer to Figure 8). Mark any cracks with a paint stick or permanent marker and
record the results in Figure 9.
• If any cracks are present, proceed to step 8.
• If no cracks are present, proceed to step 9.

Vertical
CrossMember

Figure 7 — Areas to Inspect for
Cracks in Vertical Cross-Member

Figure 8 — Examples of Cracking in the Vertical Cross-Member

SIL-3148-A

Inspection
Results
¨ Yes ¨ No
Cracks in the Cross-Member (step 7)
Cross-Member Total Length (step 8) ¨ Greater than 14”
¨ Less than 14”
Figure 9 — Cross-Member Inspection Results

Length to Measure

8. Measure the total length of the cross-member as shown in Figure 10. Record the results in Figure 9.

Figure 10 — Measuring
the Vertical Cross-Member

9. Review the inspection results for the square tubing inspection documented in Figure 4.
• If no cracks are present in the square tubing, the platform corner weld does not require repair.
Proceed to step 12.
• If there is only 1 crack in the square tubing and no welds or welded-on braces at the midpoint,
repair to the platform corner weld is required. Mark 991575921 as Yes in Figure 11 and proceed
to step 11.
• If there is only 1 crack in the square tubing and welds or welded-on braces at the midpoint, further
direction is required. Proceed to step 10.
• If there are 2 or more cracks in the square tubing, further direction is required. Proceed to step 10.
10. Further direction is required.
a. Take the unit out of service.
b. Contact Altec Technical Support at 1-877-GO ALTEC (1-877-462-5832) option 4 for further repair instruction. The following information will be required:
• Name, phone number, and email address of the contact person submitting the request
• Unit serial number
• Inspection results of Figures 4 and 9
• Pictures of all cracks and welds. Make sure the pictures include a close-up shot as well as the
entire platform.
c. Do not complete the Inspection Sheet at the end of this notice. Completion of the notice will be
documented after the vehicle is repaired.
d. Do not complete the remaining steps in this document.

SIL-3148-A

11. Review the inspection results for the vertical cross-member inspection documented in Figure 9.
• No cracks in the cross-member - the vertical cross-member does not require repair.
• If the platform corner weld does not require repair, proceed to step 12.
• If the platform corner weld does require repair, proceed to step 13.
•

Cracks in the cross-member - repair is required.
• If the cross member total length is greater than 14” (refer to Figure 9), mark kit 991729223 as
Yes in Figure 11. Proceed to step 13.
• If the cross member total length is less than 14” (refer to Figure 9), mark kit 991729222 as Yes
in Figure 11. Proceed to step 13.
Kits to Order
991575921 Corner Weld Repair Kit
991729223 Cross-Member Long Kit
991729222 Cross-Member Short Kit

Yes

Figure 11 — Kits Required

12. No repair is required.
a. Put the unit back into service.
b. Complete the Inspection Sheet at the end of this notice, and return it to Altec.
c. If the inspection was performed by Altec, mark the SIL as complete on the Service Request.
d. Do not complete the remaining step in this document.
13. Repair is required.
a. Order and arrange for the installation of the Platform Corner Weld Repair Kit and/or the Platform
Vertical (Short or Long) Repair Kit as indicated in Figure 11.
• Contact Altec Service to schedule the installation of the kit(s).
• Contact Altec Parts to order the kit(s), and schedule for your own technician or your third-party
provider to install the kit.
b. If the platform square tubing requires repair, take the unit out of service until the platform is repaired. If the platform square tubing does not require repair, the unit may remain in service while
awaiting repair.
c. Do not complete the Inspection Sheet at the end of this notice. Completion of the notice will be
documented after the vehicle is repaired.

SIL-3148-A

Inspection Sheet

Complete this form and submit it to Altec to document inspection completion.
Choose one of these options for submission.
• Scan the Product Safety QR code and complete the form.
• Complete, scan, and email this page to [email protected]
• Online through the customer portal – Altec Connect*
*If the customer or the customer’s warranty provider performs the repair, submit
a warranty claim through Altec Connect to be reimbursed for the cost of the parts
and/or labor.

Model

Altec Unit Serial Number

Product Safety

Altec Connect

Date Inspected

Company Name ________________________________________________________ Phone____________________________________
Service Company Name__________________________________________________ Phone____________________________________
Company Contact ________________________________________________________________________________________________
Company Mailing Address_________________________________________________________________________________________
City ______________________________________________________State/Province __________________________________________
ZIP/Mailing Code ___________________________________________Country _______________________________________________
Signature __________________________________________________

Submission of this form does not order parts or schedule service from Altec.
Contact Altec for more information or to schedule the work to be done by Altec.
Make copies of this form for additional units if needed.

Vuforia View Quick-Start Guide

074900921-A

Welcome!
Vuforia View is an application that allows users to easily access our Augmented
Reality (AR) experience for Altec product notices. This Quick-Start Guide will
walk you through installing and using Vuforia View on your smartphone or tablet.
The latest version of Vuforia View is available for both iOS and Android devices and can be downloaded
for free from the App Store or Google Play. For a list of supported devices and operating systems, refer to
support.ptc.com/help/vuforia/studio/en.

Vuforia View and SIL-3148
To view the SIL-3148 AR experience, open your QR scanner and hold your
phone over the provided QR code. Make sure the entire code is within the viewfinder displayed on the touchscreen.
Tap the notification to open the associated link. If you already have Vuforia
View installed, this will launch the AR experience.

SIL-3148

If you do not have Vuforia View installed you will be prompted to do so (refer
to the instructions on page 2).

Using Vuforia View
To open Vuforia View, tap its icon on the home screen or in the app library.
Upon the initial launch, you will be prompted to allow access to take pictures and record videos, and
allow access to photos, videos, music, and audio. To access AR features and experience, you must
allow Vuforia View to take pictures and record videos. This allows the app to use the camera and
is necessary for the app to function correctly. Altec and/or Vuforia View will not use this access to
gather or share user photos, videos, and/or other personal data.
Vuforia View opens in gallery mode with a selection of AR experiences.
We recommend using the ‘Welcome Experience’ tutorial to familiarize yourself with the touchscreen gestures and how to interact
with the virtual components and the essential features.

Pinch
to zoom out

Page 7 of 8

Spread
to zoom in

Two Fingers
to rotate

One Finger
to move/pan

Shake
to reset

•

Released: 08/21/2024

SIL-3148-A

You can use Vuforia View in two different ways.
Physical Model Tracking uses AR to project computer-generated
objects over a physical object.
• Point the camera at your unit using the digital outline to line up
with your real-world unit.
• Once the on-screen image and the real-world items align, additional on-screen overlays will guide you to the exact components requiring inspection.
• The on-screen overlays provide real-time guidance through the
inspection process and quick access to videos and supplemental information.
Digital Spatial Tracking uses AR to project computer-generated
objects into an environment (like a hologram).
• Point the camera at a flat surface and tap the screen to “place”
a unit into your environment.
• Zoom in and out, rotate, and follow the on-screen prompts to
identify the inspection location.
• Additional on-screen overlays will provide real-time guidance
through the inspection process and quick access to videos and
supplemental information.

Physical Model Tracking

Digital Spatial Tracking

Installing Vuforia View on Android Devices
1.
2.
3.
4.
5.

Open the Google Play Store app on your Android device.
Search for Vuforia View in the search bar.
Tap on the Vuforia View app in the search results.
Tap the Install button.
When installation is complete, the Vuforia View app will appear on your
home screen or in the app library. Tap the icon to start experiencing AR!

Installing Vuforia View on Apple Devices
1.
2.
3.
4.
5.

Open the App Store on your Apple device.
Search for Vuforia View in the search bar.
Tap on the Vuforia View app in the search results.
Tap the Get button.
When installation is complete, the Vuforia View app will appear on your
home screen or in the app library. Tap the icon to start experiencing AR!

Lettre d’information de serviceSIL- 3148-A
Main courante de plateforme et soudure de traverse verticale
Appareils concernés : Certains placeur de câbles T40P construits de mars 2016 à décembre 2021.
Vérifiez que votre appareil est concerné en consultant la liste ci-jointe ou en accédant à Altec Connect.
Contexte : Altec a appris que les tubes de la main courante et les tubes des traverses verticales de la
plateforme en acier auraient développé des fissures sur certains appareils. Altec a développé une trousse
pour réparer la plateforme en cas de présence de fissures.
Action requise de la part du client : Inspectez la plateforme en utilisant la procédure d'inspection
commençant à la page 2, ou contactez Altec pour effectuer cette inspection. En fonction des résultats de
l'inspection, commandez et installez une ou plusieurs trousses de réparation de plateforme, références
991729222, 991729223 ou 991575921, ou planifiez l'installation de la ou des trousses par Altec. Effectuez
l'inspection et la réparation au plus tard au prochain cycle d'entretien préventif ou dans les 90 jours suivant
la réception du présent avis, selon la première éventualité. La garantie pour cette réparation expire le 21