NHTSA ID Number: 11006086
Manufacturer Communication Number: 511761F
TSB/Document Date: 2024-08-07
Summary
According to Ford Recall 24V097: "On your vehicle, the power steering pressure line may be inadequately connected to the brake Hydroboost unit, which may result in a leak or sudden loss of power steering fluid."
Customer Notification
Corporate Compliance
Po Box 30
MIDDLEBURY, INDIANA 46540-9218
FR ID: 51-1761
FORD
RECALL: 24V097
,
O
Integrity
O
Safety
O
Quality
O
Customer Service
August 2024
This Notice applies to your vehicle VIN listed above.
Dear Forest River Customer:
Forest River Bus, LLC is alerting you to a Ford Recall 24V097 involving certain 2020 Battisti Coach, 2020-2021 Berkshire
Coach Ultra, 2021 Candidate II, 2020-2022 Champion Challenger, 2020-2021 Champion LF Transport, 2020-2022
Eldorado National Advantage, 2021 Eldorado National Aerolite, 2021 Eldorado National Aerotech, 2020-2022 Elkhart
Coach, 2021 Federal Coach – Spirit, 2021-2022 Glaval Universal, 2022 Goshen Coach, 2021 Goshen Impulse, 20212022 Senator II, 2020-2022 Starcraft Allstar, 2021 Starcraft Allstar MVP, MFSAB Prodigy, Quest, Starlite, Starquest, and
StarTrans MFSAB Transit Buses. Please see the information below which describes the issue and provides you with
details on the steps you should take to have your vehicle repaired.
WHAT IS THE ISSUE?
On your vehicle, the power steering pressure line may be inadequately connected to the brake Hydroboost unit, which
may result in a leak or sudden loss of power steering fluid.
OWNERS AND DEALERS: WHAT SHOULD YOU DO?
Please review and follow the notice that accompanies this letter.
Sincerely,
Forest River Bus, LLC
Office of Corporate Compliance
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Ford Motor Company
Ford Customer Service Division
PO Box 1904
Dearborn, Michigan 48121
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771173336120
A/1/000001/1
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JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
June 2024
* * * IMPORTANT SAFETY RECALL * * *
Safety Recall Notice 24S07 / NHTSA Recall 24V097
2021 E-450 Econoline
This Notice Applies to Your Vehicle, Vehicle Identification Number (VIN):
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in certain
2021-2022 Model Year Econoline vehicles with the VIN shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment, together with your dealer, is to provide you with the highest level of service
and support.
What is the issue?
On your vehicle, the power steering pressure line may be inadequately
connected to the brake Hydroboost unit, which may result in a leak or sudden
loss of power steering fluid.
This Safety Recall, 24S07, supersedes Safety Recall 22S08. Your vehicle
has been included in this recall because either 22S08 has not yet been
completed or was inspected on or after January 29, 2023. The inspection
procedure may not have detected an incomplete connection of the power
steering pressure line.
What is the risk?
Sudden loss of power steering fluid may result in a loss of power steering
assist, requiring increased steering effort, and loss of power brake assist,
requiring increased force on the pedal to brake, potentially resulting in
increased stopping distance. Mechanical braking and steering will still
function. A sudden loss of power steering assist and power brake assist
increases the risk of a crash.
What will Ford and
your dealer do?
Parts are now available to repair your vehicle. Ford Motor Company has
authorized your dealer to replace the power steering pressure line and
Hydroboost jumper line free of charge (parts and labor).
How long will it take?
The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time. Additional time may be required to allow the engine to
cool prior to performing this repair.
What should you do?
Please call your dealer without delay and request a service date for Recall
24S07. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.
Ford has not issued instructions to stop driving your vehicle under this safety
recall. You should contact your dealer for an appointment to have your
vehicle remedied as soon as practicable.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this safety recall completed on your
vehicle. The vehicle owner is responsible for making arrangements to have
the work completed. Ford Motor Company can deny coverage for any vehicle
damage that may result from the failure to have this recall performed on a
timely basis. Therefore, please have this recall performed as soon as
possible.
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© Copyright 2024 Ford Motor Company
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What should you do?
(continued)
Please note: Federal law requires that any vehicle lessor receiving this
recall notice must forward a copy of this notice to the lessee within ten
days.
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition, there are other features such as
reserving parking in certain locations and controlling certain functions on your
vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
Pick-Up and Delivery
Complimentary vehicle Pick-Up & Delivery service may also be available
upon request through participating dealers. Your dealer will pick up your
vehicle and return it with the repair completed.
Have you previously
paid for this repair?
If you have previously paid for a repair that addresses the issue described in
this letter, you still need to have this recall performed to ensure the correct
parts and procedures were used.
You may be eligible for a refund of previously paid repairs. Refunds will only
be provided for repairs related to leaks or sudden loss of power steering fluid
from the power steering pressure line and/or the Hydroboost jumper line. To
verify eligibility and expedite reimbursement, give your paid original receipt to
your dealer.
Refund requests may also be sent directly to Ford Motor Company. To
request your refund from Ford, send the refund request with all required
documentation, including your original repair receipt (no photocopies), to
Ford Motor Company at PO Box 6251, Dearborn, Michigan 48121-6251.
Refund requests mailed to this address may take up to 60 days to process.
Your original receipt will be returned to you.
Detailed information regarding eligibility for Ford's reimbursement program
and documentation requirements may be obtained by contacting the Ford
Customer Relationship Center at 1-866-436-7332.
What if you no longer
own this vehicle?
If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center (CRC) at 1-866-436-7332 and one of
our representatives will be happy to assist you. The CRC is open on
weekdays from 8:00 AM – 11:00 PM and on Saturday 8:00 AM - 8:00 PM
(Eastern Time). TTY/TDD users, please contact the CRC at the number listed
using the Telecommunication Relay Service by dialing 711.
If you wish to contact us through the internet, our address is
ford.com/support.
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of
our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, D.C.
20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236
(TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety
Recall 24V097.
Thank you for your attention to this important matter.
Ford Customer Service Division
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© Copyright 2024 Ford Motor Company
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Ford Motor Company
Ford, División de Servicio al Cliente
PO Box 1904
Dearborn, Michigan 48121
,,
771173336120
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JOHN A. SAMPLE
123 SAMPLE ST
SAMPLE CITY, MI 12345-6789
Junio de 2024
* * * CAMPAÑA DE SEGURIDAD IMPORTANTE * * *
Aviso de Campaña de seguridad 24S07 / Campaña 24V097 de la NHTSA
2021 E-450 Econoline
Este aviso se relaciona con su vehículo con el número de identificación del vehículo (VIN):
Este aviso se le envía de acuerdo con la Ley Nacional de Seguridad de Tránsito y Vehículos Motorizados de
los EE. UU.
Ford Motor Company ha determinado que existe un defecto relacionado con la seguridad en algunos
vehículos Econoline año modelo 2021-2022 con el VIN que aparece más arriba.
Lamentamos esta situación y deseamos asegurarle que, con su ayuda, corregiremos el problema. Nuestro
compromiso, junto con el de su concesionario, es ofrecerle servicio y apoyo de alto nivel.
¿Cuál es el
problema?
La tubería de presión de la dirección hidráulica de su vehículo podría estar
conectada de forma inadecuada a la unidad de HydroBoost del freno, lo cual podría
ocasionar una fuga o una pérdida repentina de fluido de la dirección hidráulica.
Esta campaña de seguridad, 24S07, reemplaza la Campaña de seguridad 22S08.
Su vehículo se incluyó en esta campaña debido a que aún no ha realizado la
22S08 o bien fue inspeccionado el o después del 29 de enero de 2023. Es posible
que el procedimiento de inspección no haya detectado una conexión incompleta de
la tubería de presión de la dirección hidráulica.
¿Qué riesgo existe?
Una pérdida repentina del fluido de la dirección hidráulica podría generar una
pérdida de la asistencia de la dirección hidráulica, lo cual implica un mayor esfuerzo
en la dirección y una pérdida de la asistencia de frenado eléctrico, lo que se traduce
en una mayor fuerza sobre el pedal del freno; esto potencialmente podría traducirse
en una mayor distancia de frenado. El frenado mecánico y la dirección continuarán
funcionando. Una pérdida repentina de la asistencia de la dirección hidráulica y de
la asistencia de frenado eléctrico aumenta el riesgo de choque.
¿Qué medidas
adoptarán Ford y su
concesionario?
Las piezas para reparar su vehículo ya se encuentran disponibles. Ford Motor
Company ha autorizado a su concesionario a reemplazar la tubería de presión de
la dirección hidráulica y la tubería del puente de Hydroboost sin costo alguno
(piezas y mano de obra).
¿Cuánto tiempo
tomará?
El tiempo necesario para esta reparación será menos de medio día. Sin embargo,
debido a los requisitos de planificación de servicio, es posible que su concesionario
tarde un poco más. Es posible que se necesite más tiempo para permitir que el
motor se enfríe antes de realizar esta reparación.
¿Qué debe hacer?
Llame de inmediato al concesionario y solicite una cita de servicio para realizar la
Campaña 24S07. Proporcione el VIN a su concesionario, el cual está impreso
debajo de sus datos al comienzo de esta carta.
Para esta campaña de seguridad, Ford no ha emitió instrucciones de dejar manejar
el vehículo. Deberá ponerse en contacto con su concesionario a fin de programar
una cita para solucionar este problema lo más pronto posible.
Si aún no tiene un concesionario para realizar el servicio, puede acceder a
ford.com/support para conocer las direcciones de los concesionarios, ver mapas y
obtener las instrucciones para llegar.
Ford Motor Company le recomienda realizar esta campaña de seguridad en su
vehículo. El propietario del vehículo es responsable de efectuar los arreglos
necesarios para llevar a cabo el trabajo. Ford Motor Company puede negar la
cobertura en caso de que el vehículo hubiese sufrido daños por no haber realizado
la campaña de manera oportuna. Por lo tanto, le solicitamos que realice esta
campaña lo antes posible.
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¿Qué debe hacer?
(continuación)
Tenga presente que: La ley federal exige que los arrendadores de vehículos
que reciban este aviso de campaña envíen una copia del mismo al
arrendatario en un plazo de diez días.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se puede
descargar a través de App Store o Google Play. Adicionalmente, existen otras
funciones como reserva de estacionamientos en determinados lugares, además de
control de ciertas funciones en el vehículo (bloqueo o desbloqueo de puertas,
arranque remoto) si así está equipado para permitir el control.
Servicio de retiro y
entrega
El servicio complementario de retiro y entrega de vehículos también podría estar
disponible previa solicitud a través de los concesionarios que participan. Su
concesionario retirará el vehículo y lo regresará con la reparación realizada.
¿Pagó anteriormente Si usted ha pagado previamente por una reparación que aborda el problema
por esta reparación? descrito en esta carta, igualmente se le recomienda realizar esta campaña para
garantizar que se hayan utilizado las piezas y los procedimientos correctos.
Es posible que cumpla con los requisitos para recibir un reembolso por las
reparaciones que pagó previamente. Solo se proporcionarán reembolsos por
reparaciones relacionadas con fugas o pérdida repentina de fluido de la dirección
hidráulica en la tubería de presión de la dirección hidráulica o la tubería del puente
de Hydroboost. Para comprobar si cumple con los requisitos y agilizar el
reembolso, proporcione el recibo de pago original a su concesionario.
También puede enviar las solicitudes de reembolso directamente a Ford Motor
Company. Para solicitar un reembolso de Ford, envíe la solicitud de reembolso con
toda la documentación que se solicita, incluido el recibo original de la reparación
(no envíe fotocopias), a Ford Motor Company, P.O. Box 6251, Dearborn, Michigan
48121-6251. El procesamiento de las solicitudes de reembolso que se envían a
esta dirección puede tardar hasta 60 días. Se le regresará el recibo original.
Comuníquese con el Centro de Relación con Clientes al 1-866-436-7332 para
obtener información detallada relacionada con la elegibilidad para el programa de
reembolso de Ford y los requisitos de documentación.
¿Qué pasa si ya no
es el propietario del
vehículo?
Si usted ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Usted recibió este aviso porque las regulaciones del gobierno exigen el envío de
notificaciones al propietario conocido más reciente del registro. Nuestros registros
se basan principalmente en datos estatales y de propiedad, que indican que usted
es el propietario actual del vehículo.
¿Podemos hacer
algo más por usted?
Si tiene problemas para reparar su vehículo de inmediato y sin costo alguno,
comuníquese con el Gerente de Servicio de su concesionario para solicitar ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de Relación con Clientes (CRC) Ford al 1-866-436-7332 y uno
de nuestros representantes con gusto lo atenderá. El CRC está abierto de lunes a
viernes de 8:00 a.m. a 11:00 p.m. y los sábados de 8:00 a.m. a 8:00 p.m. (hora del
este). Si es usuario de TTY/TDD, comuníquese con el CRC al número que se
menciona, mediante el servicio de retransmisión de telecomunicaciones, para esto,
marque el 711.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección es
ford.com/support.
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese con
nuestro Centro de contacto de Ford Pro al 1-800-34-FLEET, elija la opción n.° 1
y uno de nuestros representantes con gusto lo atenderá. Si desea comunicarse con
nosotros a través de Internet, nuestra dirección es fleet.ford.com.
Los representantes atienden de lunes a viernes de 7:00 a.m. a 11:00 p.m. y sábado
de 7:00 a.m. a 5:00 p.m. (hora del este).
Si continúa con dificultades para reparar su vehículo en un tiempo razonable o sin
cargo, le sugerimos que escriba al Administrador, National Highway Traffic Safety
Administration, 1200 New Jersey Ave. S.E., Washington, D.C. 20590 o bien que
llame sin cargo a la línea directa de seguridad vehicular al 1-888-327-4236 (TTY:
1-800-424-9153) o visite NHTSA.gov. Referencia: Campaña de seguridad 24V097
de la NHTSA.
Gracias por su atención en este asunto sumamente importante.
Ford, División de Servicio al Cliente
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- Mixes well with conventional fluids
- Low-moisture formula provides excellent vapor lock...
- Ideal for hydraulic and disc brakes
- Provides an extra margin of safety in extreme braking...
- Mix of polyglycol ethers ensures hot brake-system operation...
- Excellent for ABS, disc and drum brake systems
- Delivers braking power when needed by avoiding a spongy...
- Both wet and dry boiling points exceed the minimum...
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
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TSB/Document ID: 511761F
Replacement Service Bulletin Number:
MFR Communication Date: 2024-08-07
MFR Internal Campaign ID/Software Version: 511761F
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: SERVICE BRAKES
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
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