SUBJECT:

No:

SOFTWARE UPDATE FOR SMARTPHONE
LINK DISPLAY AUDIO - REVISED

DATE:

TSB-21-54-002REV
July 2024

MODEL:

See below

CIRCULATE TO:

[ ] GENERAL MANAGER

[ X ] PARTS MANAGER

[ X ] TECHNICIAN

[ X ] SERVICE ADVISOR

[ X ] SERVICE MANAGER

[ X ] WARRANTY PROCESSOR

[ ] SALES MANAGER

This bulletin supersedes TSB-21-54-002 dated May 2021 to update the procedures about
how to obtain the USB flash drive software. Revisions are italicized and indicated by ◄.

PURPOSE
A software update is now available for the Smartphone Link Display Audio (SDA). This update
resolves several issues that may occur in various models equipped with SDA, as listed below.
2020 Outlander, Outlander PHEV and Outlander Sport / RVR
• Reception information for DAB, AM, and FM is not shown and no sound output
• Screen freezes during USB connection and USB audio/video is inoperative
• Android auto cannot be started during Android device connection
• Smartphone cannot connect to Bluetooth
• TomTom Navigation freezes when navigation voice is on and TomTom Navigation resets
(with Navigation models)
• Audio source switches while receiving or placing a call and the audio voice goes to
maximum even when the volume is set to 0 (radio, music, etc)
This TSB instructs dealers how to update the Smartphone Link Display Audio in the affected
vehicles listed.

AFFECTED VEHICLES
2020 models equipped with Mitsubishi Electric Smartphone Link Display Audio:
• 2020 Outlander
• 2020 Outlander PHEV
• 2020 Outlander Sport / RVR
!! IMPORTANT !!

READ ENTIRE BULLETIN BEFORE ATTEMPTING THIS PROCEDURE!

Copyright 2024, Mitsubishi Motors North America, Inc.
The information contained in this bulletin is subject to change. For the latest version of this document, go to the
Mitsubishi Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).

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REQUIRED EQUIPMENT
When a vehicle diagnosis supports updating the Smartphone LInk Display Audio (SDA) software, please
contact Techline. Techline will ship the thumb drive with the applicable software to you via FedEX.
The reprogramming software is intellectual property which belongs to the supplier. Please erase the
program file from the USB memory once the reprogramming has been performed or securely store
the software to use when customers ask about any of the conditions mentioned in the PURPOSE
section.

CAUTION:

Be sure to ONLY use the correct Software Version for the vehicle you are
updating. Updating a vehicle with another model's software may affect
model specific parameters, such as vehicle information not displaying
correctly.

DISPLAY AUDIO SOFTWARE VERSION CHART
Version Information (Settings screen)
Old

New

Software Version Info
(Service Menu screen)

4.36

4.37

0.0085.P003

Model
2020 Outlander, Outlander PHEV
and Outlander Sport / RVR

PROCEDURE
A. Vehicle Preparation
1.

2.

Before beginning, inform the customer of the following, and obtain their consent to perform the
update:
D This update will reset the Smartphone Link Display Audio back to the factory settings.
D Any previously paired phones will need to be paired to the system again.
When customer consent is verified, write down all the customer’s audio presets and settings in
the table below.
PRESETS

1

2

3

4

5

6

AM
FM1
FM2
SXM*

* If applicable.

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B. Update Smartphone Link Display Audio in Vehicle with New Software
Outlander, Outlander PHEV, and Outlander Sport / RVR
1.

For Outlander and Outlander Sport / RVR vehicles: Turn vehicle ON, and keep the engine
idling for the entire update procedure.
For Outlander PHEV: Put vehicle in READY mode for the entire update procedure.

2.

Plug in the USB flash drive containing the CORRECT software update file* for that vehicle into
the vehicle's USB port (either port may be used for the update).
*Refer to step 4 of “B. Transfer Files to USB Flash Drive” in this TSB for correct file identification.

D
D

For Outlander and Outlander PHEV, two USB ports are located inside the center console.
For Outlander Sport / RVR, two USB ports are located in the front lower dash.
Outlander Sport / RVR: USB port location:

Outlander/Outlander PHEV:
USB ports location
(PHEV shown)
NOTE: The images in the following procedure are taken from a 2018 Outlander PHEV. Outlander and Outlander Sport /
RVR may vary slightly from these images.

3.

Before starting the update process, confirm the
current software version.
at the same time and
a. Push both
hold for 3 seconds.

b. The Dealer Mode screen will appear:

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c. The Engineering Mode screen will appear.

d. Scroll down to "Version Information" and push

"next page".

e. Confirm the version is old by referring to the "Display Audio Software Version Chart"
found on page 2 of this TSB. Proceed to the following page to update the software.

SCROLL
DOWN TO:

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4. Update the Smartphone Link Audio Display Software.
a.
b.

c.
d.

The software auto update will begin.
If the software update doesn't start
automatically, please push "OK" on the
disclaimer screen.
Note: The update will take approximately 13
minutes to complete.

e.

NOTE: Do NOT turn the power OFF, remove the
flash drive or add another flash drive
during the update.

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f.

This screen will be displayed for about 4 minutes.

g. This screen will be displayed for about 4 minutes.

h. These screens may or may not
appear. If they appear, it will be
for approximately 3 minutes, total.

i. When "Update result: Pass!" appears, the update is complete
and the USB flash drive may be removed. The home screen
will then return.
Note: The Head Unit will be rebooted automatically
when the update is completed.
*If "Update result: Exception!" is displayed, execute
ACC off and retry beginning at step 1.

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C. Verify Update Version Information
Home Screen
Version:
8740A098 / 8740A099/
8740A100 / 8740A101
(without Navigation)

1. Push both
at the same time and
hold for 3 seconds.

2. The Dealer Mode screen will appear.
3. At this screen, push and hold again
for 5 more seconds.

4. The Engineering Mode screen will appear.

5. Scroll down to "Version Information" and push

"next page".

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SCROLL
DOWN TO:

6. Confirm the version is 0.0085.P003: This version is for vehicles without Navigation.
Refer to the Display Audio Software Version Chart on page 2, if necessary.
7. Verify that the issues described on page 1 of this TSB are no longer present.
8. Reset all of the customer’s audio presets and settings from the chart on page 9.

WARRANTY INFORMATION
This bulletin is supplied as technical information only and is not an authorization to repair. If an
affected vehicle is reported with the described condition, diagnose the condition, repair as
described in this bulletin and submit a normal warranty claim using the following information.
Operation

Labor Operation Code

Nature
Code

Cause
Code

Time
Allowance

Reprogram Smartphone Link
Display Audio Software

545013CV

43M

990

0.3 hrs.

NOTE: If you purchase a USB flash drive (thumb drive), submit the cost with "NPN" in the parts
cost column.

Warranty Coverage: 5/60 Basic Coverage (Canada: 5/100)

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