NHTSA ID Number: 11006083
Manufacturer Communication Number: TSB-19-54-013REV
TSB/Document Date: 2024-08-07
Summary
This Technical Service Bulletin instructs the dealer to update the Smartphone Link Display Audio software to resolve several issues.
7/8/2024
Go back to the Home screen, and touch the
“Settings” icon.
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b. On the Settings screen, touch the
“Information” tab and check the Version
Information. NOTE: If necessary, scroll to the
right or left to see the Information tab.
c. Verify that the version shown matches the
“New” version for the applicable model in the
“Display Audio Software Version Chart,” on
page 2 of this TSB.
NOTE: Updated Version information for Outlander
and Outlander PHEV shown at left.
Updated Software Version for Outlander
Sport/RVR: U.
8.
Connect a MEDIC laptop/tablet to the vehicle, and
perform an “Erase and Read All DTCs”
using MUT3-SE.
NOTE: DTC U0245 may be stored in several systems as a
result of this update.
9. Verify that the issues described on page 1 of this TSB are no longer
present.
10. Reset the customer's audio presets.
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Eclipse Cross
1.
Turn vehicle ON, and keep the engine idling for the entire update procedure.
Eclipse Cross:
Two USB ports in Lower Instrument Panel
2.
Plug in the USB flash drive containing the CORRECT
software update file* for Eclipse Cross into the
vehicle's USB port (either port may be used for the
update).
*Refer to step 4 of “B. Transfer Files to USB Flash
Drive” in this TSB for correct file identification.
Two USB ports are located in the lower part of the
center instrument panel.
3.
Before starting the update process, confirm the
current software version.
a.
On the Home screen, touch the right arrow to
get to the Settings icon.
b. Touch the “Settings” icon.
c.
Touch “Information” to check the Version
Information.
d. Compare Software Version shown to the
version for Eclipse Cross in the “Display Audio
Software Version Chart,” on page 2 of this TSB.
e.
7/8/2024
If the version displayed matches one of the
“Old” versions, then the Smartphone Link
Display Audio needs to be updated with the
new software.
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4.
Update the Smartphone Link Audio Display software.
a.
b
c
Push and hold the Power button for at least 1
second, until the audio unit beeps and the
screen goes blank.
b. Press and hold the area indicated in the upper
left of the screen for 5 seconds, until you hear
a beep, then release.
c.
Press and release the area indicated in the
lower right side of the screen. Then the “Service
Menu” will appear.
d. On the Service Menu screen, touch the “Next”
button to go to the next page.
e.
Touch the “SW Update” button on the Service
Menu.
f.
On the SW Udpate screen, touch the “Update”
button.
g. Touch “Yes” to start the software update.
NOTE: Do NOT turn the power OFF or remove the
flash drive during the update.
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The system will automatically reboot twice during
the update, ending with an “Update completed”
screen.
When the update is completed, the Home screen
should appear.
5.
Reset the Smartphone Link Audio Display system.
To reset the system, turn the engine OFF, wait for 10 seconds, then turn the engine back ON.
6.
Verify the software version has been updated.
a.
b
c
Push and hold the Power button for at least 1
second, until the audio unit beeps and the
screen goes blank.
b. Press and hold the area indicated in the upper
left of the screen for 5 seconds, until you hear
a beep, then release.
c.
Press and release the area indicated in the
lower right side of the screen. Then the “Service
Menu” will appear.
d. On the Service Menu screen, touch the “Version
Info” button.
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e.
Touch the “Next” button.
f.
Confirm the software version has been
updated and matches the New version shown
in the “Display Audio Software Version Chart,”
on page 2 of this TSB.
Updated Version info for 2018 Eclipse Cross:
2.4.0106.0600
7.
Confirm software version in Settings.
a.
On the Home screen, touch the right arrow to
get to the Settings icon.
b. Touch the “Settings” icon.
c.
On the Settings screen, touch the “Information”
tab and check the Version Information.
NOTE: If necessary, scroll to the right or left to see
the Information tab.
d. Verify that the version shown matches the
“New” version shown in the “Display Audio
Software Version Chart,” on page 2 of this TSB.
Updated Software Version for 2018 Eclipse
Cross: O
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8.
Connect a MEDIC laptop/tablet to the vehicle, and
perform an “Erase and Read All DTCs” using
MUT3-SE.
NOTE: DTC U0245 may be stored in several systems as a
result of this update.
9.
Verify that the issues described on page 1 of this TSB are no longer present.
10. Reset the customer's audio presets.
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WARRANTY INFORMATION
This bulletin is supplied as technical information only and is not an authorization to repair. If
an affected vehicle is reported with the described condition, diagnose the condition,
repair as described in this bulletin and submit a normal warranty claim using the following
information.
NOTE: Select the appropriate Labor Operation and Nature Codes based on model and
symptom information listed below.
2018 Eclipse Cross (produced before April 18, 2018),
2018 Outlander PHEV (produced before April 18, 2018),
2017 - 2018 Outlander (produced before April 18, 2018):
D
D
Hands free phone call voice from speaker is too low even with volume set to maximum.
When an invalid voice command is spoken, the message “The volume is too loud, please
try again” is heard, instead of “Entry not found.”
Operation
Labor Operation Code
Nature
Code
Cause
Code
Time
Allowance
Reprogram Smartphone Link
Display Audio Software
545013TK
55Z
5D0
0.3 hrs.
2017 Outlander (produced before mid-August, 2017):
D
D
D
D
Poor sound quality from AM radio. (Nature Code: 55Z)
Audio unit stops unintentionally and reboots. (Nature Code: 59Z)
Language translation error on the display in French. (Nature Code: 62Z)
MPG (miles per gallon) displayed on screen instead of “fuel consumption.” (Nature Code:
62Z)
Nature
Cause
Time
Operation
Labor Operation Code
Code
Code
Allowance
55Z
Reprogram Smartphone Link
59Z
545013TF
5D0
0.3 hrs.
Display Audio Software
62Z
2018 Outlander PHEV (produced before April 18, 2018):
D EV charge cost history is occasionally erased when power switch is turned On or
Off.
Nature
Cause
Time
Operation
Labor Operation Code
Code
Code
Allowance
Reprogram Smartphone Link
545013UR
62Z
8B0
0.3 hrs.
Display Audio Software
2017 - 2018 Outlander Sport/RVR (produced before January 17, 2019):
D
Hands free phone call voice from speaker is too low even with volume set to maximum.
Operation
Labor Operation Code
Nature
Code
Cause
Code
Time
Allowance
Reprogram Smartphone Link
Display Audio Software
545013TK
55Z
5D0
0.3 hrs.
Warranty Coverage: 5/60 Basic Coverage (Canada: 5/100)
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TSB/Document ID: TSB-19-54-013REV
Replacement Service Bulletin Number:
MFR Communication Date: 2024-07-23
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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