NHTSA ID Number: 11006082
Manufacturer Communication Number: TSB-18-54-006REV
TSB/Document Date: 2024-08-07
Summary
This Technical Service Bulletin provides instructions for a software update to correct an issue of the rear view camera displaying on the Display Audio Unit while driving forward.
SUBJECT:
DISPLAY AUDIO SOFTWARE UPDATE
FOR REAR VIEW CAMERA DISPLAYING
WHILE DRIVING - REVISED
No:
TSB-18-54-006REV
DATE:
July 2024
MODEL:
2014-2017 Outlander
CIRCULATE TO:
[ ] GENERAL MANAGER
[ X ] PARTS MANAGER
[ X ] TECHNICIAN
[ X ] SERVICE ADVISOR
[ X ] SERVICE MANAGER
[ X ] WARRANTY PROCESSOR
[ ] SALES MANAGER
This bulletin supersedes TSB-18-54-006 dated August 2018 to update the procedures about
how to obtain the USB flash drive software. Revisions are italicized and indicated by ◄.
PURPOSE
Some customers may notice the rear view camera displaying on the Display Audio while driving,
when the vehicle is not in Reverse. This may be due to lagging communication between ECUs, and
may occur on vehicles with or without the Hands Free Module.
A software update for the Display Audio unit is now available to resolve the issue. If the vehicle is
equipped with the Hands Free Module, a special USB cable is required (p/n 8755A212). This cable may
be purchased, or can be loaned to your dealership as needed, on a case by case basis, after a
Techline case is created for each case. (Dealer pays only for shipping if loaned.)
Please follow instructions in this TSB to download software and update the Display Audio unit in
affected models.
!! IMPORTANT !!
READ ENTIRE BULLETIN BEFORE ATTEMPTING THIS PROCEDURE!
AFFECTED VEHICLES
2014-2017 Outlander equipped with Display Audio and rear view camera, built before February 2018
REQUIRED EQUIPMENT
When a vehicle diagnosis supports updating the Display Audio (SDA) software, please contact
Techline. Techline will ship the thumb drive with the applicable software to you via FedEX.
The reprogramming software is intellectual property which belongs to the supplier. Please
erase the program file from the USB memory once the reprogramming has been performed or
securely store the software to use when customers ask about any of the conditions mentioned
in the PURPOSE section.
CAUTION:
Be sure to ONLY use the correct Software Version for the vehicle you are updating.
Updating a vehicle with another model's software may affect model specific
parameters, such as vehicle information not displaying correctly.
Copyright 2024, Mitsubishi
Motors North America, Inc.
The information contained in this bulletin is subject to change. For the latest version of this document, go to the
Mitsubishi Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
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DISPLAY AUDIO SOFTWARE VERSION CHART
Be sure to use the correct Update File to the flash drive that corresponds
to the Display Audio part number and “Old” Software Version. For instructions, refer to the next
section “Vehicle Preparation & Software Version Identification.”
!! IMPORTANT !!
Software Version
Display Audio
Part Number
Old
NEW
8701A587
11.08.00
11.09.00
M3M11109_hw09.aud
10.16.00
10.17.00
M3M11017_hw04.aud
11.00.00
11.10.00
M3M11110_hw09.aud
8701A627
06.05.00
06.08.00
06.10.00
M3M10610_hw06.aud
8701A618
03.09.00
06.11.00
M3M10611_hw06.aud
8701A560
03.08.00
06.11.00
M3M10611_hw05.aud
8701A490
02.05.00
02.07.00
M3M10207_hw02.aud
8701A183
01.22.00
8701A617
01.21.00
8701A524
01.20.00
01.23.00
M3M10123_hw02.aud
8701A407
01.19.00
8701A750
08.09.00
8701A668
08.08.00
08.13.00
M6M10813_HwD.aud
8701A692
12.04.00
12.07.00
12.09.00
M6M11209_hw0A.aud
8701A408
8701A685
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Update File Name
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VEHICLE PREPARATION & SOFTWARE VERSION IDENTIFICATION
1.
Confirm the current software version in the Service mode to identify the correct Update File
that will be copied to the flash drive.
1) HOLD
a.
Enter the Service mode (from any screen).
2014-2015 Outlander:
1) While holding down the MENU button:
2
2) Touch and release the area indicated in the
bottom left of the screen.
3
3) Then press and hold the area indicated in the
upper right of the screen for up to 5 seconds
until the Service screen appears..
2016-2017 Outlander:
1) While holding down the HOME button:
2
2) Touch and release the area indicated in the
bottom left of the screen.
3
3) Then press and hold the area indicated in the
upper right of the screen for up to 5 seconds
until the Service screen appears.
1) HOLD
b. On the Service
Indication.”
c.
screen,
touch
“Versions
Check the version of the “Main Microcomputer”
(last 6 digits, e.g., “12.04.00” as shown at left)
and compare to the Software Version numbers
in the “Display Audio Software Version Chart”
on page 2 of this TSB.
d. If the version displayed matches one of the
“Old” versions, then the Display Audio needs to
be updated with the new software.
NOTE: If the version displayed is in the “New” list,
then the Display Audio unit is at the latest update.
This TSB does not apply.
e.
7/9/2024
Write down the matching “Update File Name” for this Software Version (or print a copy of
page 2, and mark/highlight the file name).
You will need this information to obtain the correct update software file from Techline for
the update procedure.
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2.
Identify whether the vehicle has the Hands Free Module.
Example of Hands Free Module in Monroney
NOTE: View the vehicle's Monroney on the Superscreen
to verify if vehicle is equipped with the Hands Free
system.
D
NO - If the vehicle does NOT have the Hands Free Module, the update can be performed by
plugging the USB flash drive directly into the USB port located in the center console.
D
YES - If the vehicle has the Hands Free Module, a special USB Cable Assembly (p/n 8755A212)
is needed to plug into the back of the audio unit to perform the update.
Refer to Special Instructions below.
Special Instructions to Purchase or Loan USB Cable Assembly, p/n 8755A212
D
Purchase: The USB Cable Assembly may be purchased as a normal parts order from your
PDC.
D
Loan: The USB Cable Assembly may be loaned to your dealership under the Special
Service Tool Loaner Program.
1) Create a Techline case, include this TSB number and the Main Microcomputer version
number obtained in step 1 above.
2) Complete and sign the Mitsubishi Special Service Tool Loaner Agreement. Attach the
completed Special Service Tool Loaner Agreement form to the Techline case. The form
can be found on MDL, under service > service tech resources > Service Related Items >
Special Service Tool Loaner Program.
NOTE: Dealer will be billed for shipping charges.
3) Then call Techline at 800-446-6064, give them this TSB number, and inform them you
are updating the audio unit in a vehicle with a Hands Free Module.
4) MMNA will then ship the cable to your dealership, as needed, on a case-by-case basis.
D
Ask the customer to return for the update after the USB cable has arrived at your
dealership.
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UPDATE PROCEDURE
!! IMPORTANT !!
Dealers must NOT provide software updates or instructions directly to
customers.
A. Update Display Audio with New Software
1.
Determine if vehicle has the Hands Free Module, and plug in the USB flash drive containing the
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TSB/Document ID: TSB-18-54-006REV
Replacement Service Bulletin Number:
MFR Communication Date: 2024-07-23
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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