NHTSA ID Number: 11006081
Manufacturer Communication Number: TSB-16-54-001REV
TSB/Document Date: 2024-08-07
Summary
This Technical Service Bulletin instructs the dealer to update the Hands Free Module software to improve the Bluetooth connection when certain devices are connected to Wi‐Fi.
19.00.000
7/9/2024
NOTE: If the new software version does not display, go
back to Service mode after exiting (refer to step 4 at the
beginning of this update procedure).
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15. If the software update is unsuccessful:
a. Turn OFF the engine.
b. Redo step 3: Plug the flash drive with the updated software into the USB connector, then return
to step 3
!! IMPORTANT !!
Do NOT remove the flash drive or turn the engine off during the update.
c. Start the engine and turn the radio ON. Wait several seconds until the OK button appears on the
screen. Turn the volume down to a very low level.
d. Touch the OK button when it is displayed.
e. The update process will start automatically. Wait 10 minutes.
f.
Redo step 4: Simultaneously press and hold the MAP and SETTINGS buttons until the Service
screen is displayed (approximately 3.5 seconds) (2016 Outlander: hold SEEK TRACK and
INFO/SET buttons).
g. Redo step 5: Touch “Hands Free Module.”
h. Redo step 13: Confirm the software version is 19.00.000.
i.
Redo step 14: Touch the Back button to return to the “Service” menu.
j.
Redo Step 15: From the “Service” menu, touch the Back button to exit.
k. If the software fails to update after performing step 15a — 15i, try a USB flash drive from a different
manufacturer. If the software still fails to update, replace the Hands Free ECU.
NOTE: If replacing the Hands Free ECU, you MUST call Visteon Corporation (previously Johnson
Controls, Inc./JCI) at 888‐702‐4100 to obtain a case number, which must be entered on the warranty
claim. (Does not apply to Mirage with MMES or port/dealer installed navigation system.)
16. Check the HFM version and update to 19.00.000 if necessary.
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Display Audio
1. Start the engine and turn the radio ON. Wait several seconds until the radio begins playing. Turn the
volume down to a very low level.
2. Plug the flash drive with the updated software into the USB connector.
!! IMPORTANT !!
Do NOT remove the flash drive or turn the engine off during the update.
3. Press and hold the MENU button. While holding it,
touch area “A,” then touch and hold area “B” of the
screen. The Service screen will display after 2
seconds. Release the MENU button.
For 2016 Outlander: Press the HOME button instead
of MENU.
4. Touch “Hands Free Module.”
5. If update software is available the “S/W Update” or
“S/W” button becomes “active.” Touch the button to
continue.
NOTE: Display may be different than shown,
depending on model.
If the “S/W Update” (or “S/W”) button is not displayed:
D
The module is at the latest software version.
D
The software on the flash drive is invalid or
missing.
Recheck the software is present on the drive and
download again if necessary.
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6. Touch the “Yes” button.
19.00.000?
7. The Security Code Input screen is displayed. Enter the
4 digit code (1, 2, 3, 4) by touching the buttons, then
touch “Enter.”
8. If you entered the correct code, a Progress screen will
display.
NOTE: This may take several minutes.
!! IMPORTANT !!
D
D
Do NOT remove the flash drive.
Do NOT turn the radio or ignition switch OFF.
If an “Incorrect security code” was entered, this screen
will display. Touch “OK.”
There are two causes for failure:
S The update takes more than 10 minutes.
S An error message is shown.
If this occurs, go to step 16.
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9. If the software update is successful, the system will
restart and this screen will display.
Confirm Version 19.00.000
19.00.000
10. Touch OK to return to the Hands Free Module screen.
Updated successfully.
Version is 19.00.000.
11. Confirm Version 19.00.000 is displayed in the S/W
Version field.
12. Touch the Back button to return to the Service screen.
13. Touch the Back button to exit the Service screen.
14. Remove the USB flash drive.
15. Turn the ignition switch to OFF.
16. If the software updated is unsuccessful:
a. Turn OFF the engine.
b. Redo step 2: Plug the flash drive with the updated software into the USB connector.
!! IMPORTANT !!
Do NOT remove the flash drive or turn the engine off during the update.
c. Redo step 1:
1. Start the engine and turn the radio ON. Wait several seconds until the OK button appears on
the screen. Turn the volume down to a very low level.
d. Touch the OK button when it is displayed.
e. The update process will start automatically. Wait 10 minutes.
f.
Redo step 3: Press and hold the MENU button. While holding it, touch area “A,” then “B” of the
screen The Service screen will display after 2 seconds. Release the MENU button.
g. Redo step 4: Touch “Hands Free Module.”
h. Redo step 11: Confirm the software version is 19.00.000.
i.
Redo step 12: Touch the Back button to return to the “Service” menu.
j.
Redo Step 13: From the “Service” menu, touch the Back button to exit.
17. If the software fails to update after performing step 16a — 16i, try a USB flash drive from a different
manufacturer. If the software still fails to update, replace the Hands Free ECU.
NOTE: If replacing the Hands Free ECU, you MUST call Visteon Corporation (previously Johnson
Controls, Inc./JCI) at 888‐702‐4100 to obtain a case number, which must be entered on the warranty
claim. (Does not apply to Mirage with MMES or port/dealer installed navigation system.)
18. Check the HFM version and update to 19.00.000 if necessary.
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Radio and CD Player (single CD or CD Changer type)
1. Start the engine and turn the radio ON. Wait several seconds until the radio begins playing. Turn the
volume down to a very low level.
2. Plug the flash drive with the updated software into the USB connector.
!! IMPORTANT !!
Do NOT remove the flash drive or turn the engine off during the update.
3. Press the “Power” button to turn the radio off.
4. For 2014 and newer models, press the following
control buttons in order within 60 seconds of step 1.
NOTE: On 2010 - 2013 models the buttons may be in
different locations than shown in the illustration, but the
same process is used. For more details, refer to the
applicable Service Manual, Group 54A -> Chassis
electrical -> Hands Free Module section.
2014 & newer audio shown. Refer to the
Service Manual, Group 54A Chassis electrical
-> HFM for prior model years.
Turn the “SEL”
button clockwise
Microphone Check Result
Part Number
Press the
CH6
preset
button
Turn the “SEL”
button clockwise
Software
Turn the “SEL”
button clockwise
Self Check Result
5. “DIAG MODE” is displayed.
Turn the “SEL” button clockwise to display “HFM
DIAG.”
When the “SEL” button is pressed while “HFM DIAG”
is displayed, “HFM DIAG TOP” is displayed.
7. Press the CH6 preset to return to “HFM DIAG TOP”
after confirming the S/W version
Turn the “SEL”
button clockwise
Hardware
CH1 preset button
Rewind (I7)
Fast‐forward (8I)
CH4 preset button
6. Confirm the software version as follows:
Turn the “SEL button clockwise to display the software
version.
The Software Version should be less than Ver.
19.00.000
HFM DIAG TOP
Turn the “SEL”
button clockwise
(1)
(2)
(3)
(4)
8. With “HFM DIAG TOP” displayed, press the SEL
button.
If the system recognizes there is a software update to
be applied, “Delete HFM” will be displayed.
9. The radio display will change to “CODE.”
10. Press in order:
CH1 preset
CH2 preset
CH3 preset
CH4 preset
If entered correctly, the update starts automatically.
NOTE: This may take several minutes. Do NOT press
any more buttons and do NOT turn the engine off.
11. If the update is successfully completed, the system will reboot. When “Update Comp” is displayed,
press the CH6 preset to return to “HFM DIAG TOP.”
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12. Confirm the software version is now 19.00.000.
NOTE: Turn the SEL button clockwise until S/W 19.00.000 is displayed.
13. Press the POWER button to exit DIAG mode and complete the update.
14. If the software fails to update, turn off the engine, remove the flash drive and reinsert it, turn the ignition
switch to the ON position. The update process will start automatically.
15. Wait 10 minutes, then perform steps 3 through 6 again.
16. If the software still fails to update, try a USB flash drive from a different manufacturer. If the software
still fails to update, replace the Hands Free ECU.
NOTE: If replacing the Hands Free ECU, you MUST call Visteon Corporation (previously Johnson
Controls, Inc./JCI) at 888‐702‐4100 to obtain a case number, which must be entered on the warranty
claim. (Does not apply to Mirage with MMES or port/dealer installed navigation system.)
17. Check the HFM version and update to 19.00.000 if necessary.
WARRANTY INFORMATION
This bulletin is supplied as technical information only and is not an authorization to repair. If an affected
vehicle is reported with the described condition, diagnose the condition, repair as described in this TSB
and submit a normal warranty claim.
HFM Software Update
Nature Code: 59D
Cause Code: 270
Labor Operation No.: 547047 KN
Time Allowance:
0.5 hr.
Warranty Coverage: Basic Coverage, 3/36 or 5/60 depending on model.*
* 3/36 applies to Lancer Evolution, Lancer Ralliart, and i‐MiEV.
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TSB/Document ID: TSB-16-54-001REV
Replacement Service Bulletin Number:
MFR Communication Date: 2024-07-23
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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