Technical Service Bulletin
93 Sudden loss of range and shows less than 140 miles
93 24 99 2057985/2 July 31, 2024. Supersedes Technical Service Bulletin Group 93 number 19-15 dated
December 4, 2019 for reasons listed below.
Model(s)

© 2024 Audi of America, Inc.
Internal

Year

VIN Range

Vehicle-Specific Equipment

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intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin

e-tron

© 2024 Audi of America, Inc.
Internal

2019

000301
009084
009085
009087
009091
009092
009093
009095
009097
009155
009156
009157
009163
009164
009165
009169
009227
009229
009231
009232
009241
009331
009348
009349
009356
009359
009365
009368
009369
009371
009380
009383
009384
009387
009388
009390
009414
009418
009449

-

000301
009084
009085
009087
009091
009092
009093
009095
009097
009155
009156
009157
009163
009164
009165
009169
009227
009229
009231
009232
009241
009331
009348
009349
009356
009359
009365
009368
009369
009371
009380
009383
009384
009387
009388
009390
009414
009418
009449

Not Applicable

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
009483
009487
009563
009567
009574
009586
009686
009710
009731
009863
009988
010057
010061
010084
010090
010093
010114
010153
010188
010450
010514
010518
010585
010778
010796
011770

-

009483
009487
009563
009567
009574
009586
009686
009710
009731
009863
009988
010057
010061
010084
010090
010093
010114
010153
010188
010450
010514
010518
010585
010778
010796
011770

Condition
REVISION HISTORY
Revision

Date

Purpose

2

-

Revised Warranty (Updated warranty table)

1

12/04/2019

Initial publication

Customer statement:
•

The remaining range suddenly decreases by approximately 60 miles.

•

Although the vehicle is fully charged, only 140 miles or less of range is displayed.

© 2024 Audi of America, Inc.

Internal

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
•

The remaining range has not gradually decreased during the total operating period of the vehicle but dropped
suddenly.

Workshop findings:
•

It is possible that the sudden drop of the remaining range displayed cannot be reproduced. However, when
the vehicle is fully charged, the condition that only about half of the usual remaining range is displayed can be
reproduced.

Technical Background 1
With very specific cells of the individual high-voltage battery modules, insufficient insulation of an anode can lead
to cell damage.

Production Solution
Vehicles built after 06/27/2019 are not affected.

Service

Only carry out the following repair if this TSB is displayed for the VIN. Otherwise, this solution won't
work and repeat repairs may be necessary. In such a case, the warranty claim will be reviewed and
completely rejected.
If this TSB is displayed for the VIN of this vehicle, carry out the following repair:
1. One or more high-voltage battery module(s) must be replaced. Only modules with a unique serial number
are affected and must be replaced.

Extremely dangerous due to high voltage. The high-voltage system is under heavy voltage. Severe
bodily injury or death by electrocution or electric arcs is possible.

Only technicians with the necessary qualifications may replace modules of the high-voltage battery.
Always proceed according to the repair manual. Call TAC, if you are not sure.
2. Please work with the following test plan in ODIS it will direct you which module(s) must be replaced in the
vehicle, Special functions >> High-voltage >> AX2 high-voltage battery 1 – Anode.

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Internal

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Tip: The required test plan is available from ODIS-S version 5.1.6 - Audi brand software version
2019.12.00/2.19.6 - main feature 89.5.390 (or higher). Update the ODIS tester before starting work.
Complete the individual steps as specified in the test plan and send the diagnosis log online after
completing the work:
3. In the test plan, you will be asked to compare the individual serial numbers of the HV modules of the HV
battery. To do this you can enter the serial numbers manually with the keyboard or the 2D scanner VAS
6161/1.
4. Enter the serial number of the HV modules with the 2D
scanner VAS 6161/1 (Figure 1):
Connect the 2D scanner VAS 6161/1 to the tester and set it
up before starting the above test plan.

Figure 1. 2D scanner VAS 6161/1.

Warranty
Claim Type:

•

Service Number:

S658

Damage Code:

0016

If the vehicle is outside any warranty, this Technical Service Bulletin is
informational only.

Labor Operations:

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Internal

Battery module remove + install

9301 195x

See SRT x
times how many
modules were
replaced and/or
balanced

Remove and install battery module (every
further module)

9301 1999

60 TU each

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Charge battery

2706 8950

See SRT

Observe information on predecessor as well as included and excluded items in the repair operations.
Please note associated operations.
Diagnostic Time:

Claim Comment:

GFF

0150 0000

Time stated on
the diagnostic
protocol

Road test prior to the service procedure

No allowance

0 TU

Road test after the service procedure

No allowance

0 TU

As per TSB 2057985/2

All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

Additional Information
All part and service references provided in this TSB (2057985) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2024 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.

© 2024 Audi of America, Inc.

Internal

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.