1. Make sure your vehicle is not actively charging.
◦ On your vehicle touchscreen, access the charging screen.
◦ If necessary, press Stop Charging.
2. Open the rear trunk.
3. Pull the charge port release cable downwards to unlatch the charge cable.
◦ NOTE: The release cable is located on the left hand side of the rear trunk. It may be recessed within a small opening of
the trunk interior trim.
4. Pull the charge cable from the charge port.
For more information on using the charge port manual release, see Manually Releasing Charge Cable on page 739Manually
Releasing Charge Cable on page 742Manually Releasing Charge Cable on page 1379.
For more information on charging, see Charging Instructions on page 728Charging Instructions on page 1373.

CP_a079
Charge rate reduced - Charge port may be frozen
Try using Defrost Car button in Mobile App
What this alert means:
The charge port latch is unable to secure the charge cable in the charge port inlet, and cold ambient temperature is detected.
If the latch is not engaged, AC charging (for example, charging with a Mobile Connector or Wall Connector) will be limited to
16A and DC Fast Charging / Supercharging will be unavailable.
The charge port light will pulse amber if this alert appears during AC charging and will be solid amber if this alert appears
when attempting to DC Fast Charge / Supercharge.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with
your vehicle that can be resolved by scheduling service.
What to do:
Try re-inserting the charge cable fully into the charge port inlet. If your vehicle begins charging and the charge port light
pulses green, the charge cable may not have been fully inserted before. AC charging should no longer be limited, and DC Fast
Charging / Supercharging should be available.
If charging is still limited or the vehicle will not charge at all, make sure the charge port latch manual release cable (located on
the left-hand side in the trunk) has not been pulled. Make sure the handle (usually ring-shaped or a strap) for the manual
release cable is free of obstructions and that nothing is attached to it (like a cargo net or umbrella). make sure the charge port
manual release has not been actuated. For more information on using the charge port manual release, see Manually Releasing
Charge Cable on page 739Manually Releasing Charge Cable on page 742Manually Releasing Charge Cable on page 1379.

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If charging is still limited or the vehicle will not charge at all, inspect the charge port inlet and the charge cable connector for
any obstructions, such as debris, moisture, and/or foreign objects. Make sure any charge port inlet obstruction has been
removed and any moisture has been allowed to dry, then try re-inserting the cable into the charge port.
If you have checked for and cleared any debris or foreign objects, but charging is still limited or your vehicle will not charge at
all, the charge port latch may be frozen. To help thaw any ice on the charge port latch, press the Defrost CarDefrost Truck
button in your Tesla Mobile App to defrost your vehicle for approximately 30 to 45 minutes.
NOTE: Be sure to use Defrost CarDefrost Truck in your Mobile App to defrost your vehicle. Adjusting the climate control
settings in your vehicle's touchscreen is not as effective.
It may also be possible to thaw any ice affecting the charge port latch by turning on rear defrost via your vehicle touchscreen.
Some vehicles are equipped with a charge port inlet heater that turns on when you turn on the rear defrost in cold weather
conditions.It may also be possible to thaw any ice affecting the charge port latch by warming up the side mirrors via your
vehicle touchscreen, as your vehicle is equipped with a charge port inlet heater that turns on when you turn on side mirror
heating in cold weather conditions.
For more information on charging in cold weather conditions, see Cold Weather Best Practices on page 695.
If the alert remains present, limited AC charging should still be available.
For more information on charging, see Charging Instructions on page 728Charging Instructions on page 1373.

CP_a101
Charge rate reduced - Wall connection hot
Outlet or Wall Connector wiring must be checked
What this alert means:
High temperature detected by Wall Connector alerts indicate the building connection to the Wall Connector is getting too
warm, so charging has been slowed to protect the wiring and Wall Connector.
This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with the building wiring. This may be
caused by a loose building wiring connection to the Wall Connector and can be fixed quickly by an electrician.
What to do:
Contact an electrician to inspect the building wiring connection to the Wall Connector. They should make sure that all wires
are properly connected and torqued according to the installation guide for the Wall Connector.
Wall Connector installation guides can be found here.

CP_a102
Unable to charge - Wall connection too hot
Outlet or Wall Connector wiring must be checked
What this alert means:
High temperature detected by Wall Connector alerts indicate the building connection to the Wall Connector is getting too
warm, so charging has been slowed to protect the wiring and Wall Connector.
This is not typically an issue with your vehicle or your Wall Connector, but rather an issue with the building wiring. This may be
caused by a loose building wiring connection to the Wall Connector and can be fixed quickly by an electrician.
What to do:
Contact an electrician to inspect the building wiring connection to the Wall Connector. They should make sure that all wires
are properly connected and torqued according to the installation guide for the Wall Connector.
For more information, see the installation guide for your Wall Connector.

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Troubleshooting
CP_a143
Charging adapter has electric arc flash hazard
Use different charging equipment
What this alert means:
Charging is unavailable because your vehicle has detected an electric arc flash hazard in the third-party charging adapter used
to connect a Combined Charging System (CCS) charge handle to your vehicle’s charge port.
An electric arc flash can occur if you attempt to unplug while actively charging with the third-party charging adapter, and an
electric arc flash can cause serious bodily injury and/or property damage.
What to do:
Follow the steps below to mitigate this risk:
• Make sure charging is completely stopped.
1. Use your vehicle touchscreen to confirm charging has stopped, or to stop charging if necessary.
2. Use the charging station display and controls to confirm charging has stopped, or to end any active charging session.
• Make sure no flashing green or blue light (LED) is visible on your vehicle’s charge port.
• Unplug the charging adapter from your vehicle’s charge port.
• Confirm again that the charging station indicates no active charging session.
• Unplug the charging adapter from the charge handle.
Use different charging equipment to charge your vehicle. For more information on charging, see Charging Instructions on
page 728Charging Instructions on page 1373.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 702 for more details.

CP_a151
Charge port error detected - Service is required
AC charging may not function / OK to Supercharge
What this alert means:
Your vehicle's charge port requires service. The charge port is unable to establish a valid control pilot signal and communicate
effectively with some AC charging equipment and power sources.
While this alert remains present, AC charging and DC Fast Charging with non-Tesla charging stations may be limited or
unavailable.
What to do:
It is recommended that you schedule service to have your vehicle's charge port inspected at your earliest convenient
opportunity.
In the meantime, Supercharging should continue to be available. Supercharging locations can be displayed through the map on
your vehicle's touchscreen. See Maps and Navigation on page 702 for more details.
AC charging may also be available using a Gen 2 Mobile Connector or Gen 3 Wall Connector. However, it is recommended that
you make sure your vehicle's charge port can communicate with your Tesla charging product. Try charging with your Gen 2
Mobile Connector or Gen 3 Wall Connector, and confirm your vehicle is charging as expected, before relying on it.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's
Manual at Charging & Adapter Product Guides.
For more information on charging, see Charging Instructions on page 728Charging Instructions on page 1373.

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CP_a164
Charge handle still detected after unlatch request
Use charge port manual release cable if needed
What this alert means:
Your vehicle's charge port detects a charge cable / charge handle is still connected after receiving multiple requests to unlatch
the charge cable so it can be disconnected.
This alert may indicate the charge port latch is not releasing the charge cable as expected.
What to do:
If the charge cable cannot be removed from the charge port after multiple attempts to unlatch it, try the manual release cable
in your vehicle’s trunk.
1. Make sure your vehicle is not actively charging.
◦ On your vehicle touchscreen, access the charging screen.
◦ If necessary, press Stop Charging.
2. Open the rear trunk.
3. Pull the charge port release cable downwards to unlatch the charge cable.
◦ NOTE: The release cable is located on the left hand side of the rear trunk. It may be recessed within a small opening of
the trunk interior trim.
4. Pull the charge cable from the charge port.
For more information on using the charge port manual release, see Manually Releasing Charge Cable on page 739Manually
Releasing Charge Cable on page 742Manually Releasing Charge Cable on page 1379.
If the charge cable still cannot be removed, the charge port latch may be frozen.
To help thaw any ice on the charge port latch, press the Defrost CarDefrost Truck button in your Tesla Mobile App to defrost
your vehicle for approximately 30 to 45 minutes.
NOTE: Be sure to use Defrost CarDefrost Truck in your Mobile App to defrost your vehicle. Adjusting the climate control
settings in your vehicle's touchscreen is not as effective.
It may also be possible to thaw any ice affecting the charge port latch by turning on rear defrost via your vehicle touchscreen.
Some vehicles are equipped with a charge port inlet heater that turns on when you turn on the rear defrost in cold weather
conditions.It may also be possible to thaw any ice affecting the charge port latch by warming up the side mirrors via your
vehicle touchscreen, as your vehicle is equipped with a charge port inlet heater that turns on when you turn on side mirror
heating in cold weather conditions.
For more information on charging in cold weather conditions, see Cold Weather Best Practices on page 695.
If this alert occurs repeatedly over multiple drives and charging attempts, it is recommended that you schedule service to have
your vehicle's charge port inspected at your earliest convenient opportunity.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's
Manual at Charging & Adapter Product Guides.
If using other external charging equipment, refer to the manufacturer's provided documentation for troubleshooting tips.
For more information on charging, see Charging Instructions on page 728Charging Instructions on page 1373.

DI_a138
Front motor disabled - OK to drive
Vehicle power may be limited
What this alert means:
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Troubleshooting
Your vehicle's front motor is unavailable. Power, speed, and acceleration may be reduced as your vehicle uses the rear
motor(s) to continue driving.
What to do:
Continue to your destination. Your vehicle is OK to drive.
In some cases, your vehicle may be unable to continue driving. If this occurs, another vehicle alert should also be present to
provide more information and recommended actions.
This alert may be caused by a temporary condition that will be resolved automatically. If this alert clears during your current
drive, or is no longer present when you start your next drive, it was likely caused by a temporary condition. No action is
required.
This alert may also indicate a condition requiring front motor inspection and service. If this alert persists throughout
subsequent drives, it is recommended that you schedule service. Your vehicle is OK to drive in the meantime.

DI_a166
Vehicle automatically parked to prevent rollaway
Fasten seatbelt and close door to stay in gear
What this alert means:
Your vehicle has automatically shifted into Park (P) because it determined the driver was leaving or no longer present. This is
expected vehicle behavior under various circumstances.
Your vehicle will automatically shift into Park if all of these conditions are true:
• Autopark is not active
• Your vehicle is traveling slower than 1.4 mph (2.25 km/h) in Drive or Reverse
• The last driver activity was detected more than 2 seconds ago. Driver activity includes:
◦ Pressing the brake and/or accelerator pedal
◦ Manually steering the vehicle
And at least two of these conditions are true:
1. Driver seatbelt is detected as unbuckled.
2. Driver is not detected as present.
3. Driver door is detected as open.
1. Driver seatbelt is detected as unbuckled
2. Driver is not detected as present
3. Driver door is detected as open
4. One or more of the sensors used to detect the three conditions above (seatbelt buckle, seat occupancy, door latch) is not
working as expected
Your vehicle will also automatically shift into Park if any of these conditions is true:
• Door is detected as open
• Seatbelt is detected as unbuckled while speed is less than 0.1mph (0.15 km/h) in Drive or Reverse
• No driver activity is detected for 60 seconds
NOTE: If your vehicle is running software from 2015 or later, it will automatically shift into Park immediately when all three of
the conditions above are true, regardless of vehicle speed or last detected press of the brake / accelerator pedal.
Your vehicle will also automatically shift into Park if all of these conditions are true:

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Troubleshooting
• Vehicle hold is engaged
• Your vehicle is in Drive (D) or Reverse (R)
• Driver door is detected as open
NOTE: Your vehicle will also automatically shift into Park when a charge cable is connected to the charge port.
What to do:
For more information on automatic shifting into Park, see Shifting on page 399Shifting on page 405.

DI_a175
Cruise control unavailable
What this alert means:
Cruise Control, including Traffic-Aware Cruise Control, is currently unavailable.
Cruise Control might be unavailable because:
• The driver canceled the request.
• The driver unbuckled their seatbelt.
• The front trunk or a door is open.
• The front trunk, trunk, or a door is open.
• The vehicle is traveling below the Cruise Control minimum speed of 18 mph (30 km/h).
• There is an environmental condition, such as limited visibility.
• Valet mode is active.
• Track mode is active.
What to do:
Take control and drive your vehicle manually.
When any condition preventing Cruise Control activation is no longer present, Cruise Control should be available. If this alert
persists throughout subsequent drives, schedule service at your earliest convenience. Your vehicle is OK to drive in the
meantime.
For more information, see Traffic-Aware Cruise Control on page 575Traffic-Aware Cruise Control on page 553.

DI_a184
Autopark canceled
Take control
What this alert means:
Autopark has been canceled.
Autopark might have been canceled because:
• The driver pressed the Cancel button on the touchscreen.
• The driver used the gear stalk or used the gear stalk or moved the steering wheelsteering yoke (or steering wheel).
• The driver pressed the accelerator pedal, pressed the brake pedal, or opened a door.
• There is a steep slope / grade.
• There is a weather condition affecting visibility.
• The curb cannot be detected.
• A trailer is attached to the vehicle.
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Troubleshooting
What to do:
Park, or finish parking, your vehicle manually. Once you have finished parking, apply the brakes and shift into Park. Your
vehicle will otherwise remain free-rolling.
Autopark should be available again during your next drive.
For more information, see To Cancel Parking on page 617To Cancel Parking on page 613 and Limitations and Warnings on page
631Limitations on page 613.

DI_a185
Autopark Aborted
What this alert means:
Autopark has aborted and the Electronic Parking Brake has been applied.
Autopark might have been canceled because:
• The driver pressed the Cancel button on the touchscreen.
• The driver used the gear stalk or used the gear stalk or moved the steering wheelsteering yoke (or steering wheel).
• The driver pressed the accelerator pedal, pressed the brake pedal, or opened a door.
• There is a steep slope / grade.
• There is a weather condition affecting visibility.
• The curb cannot be detected.
• A trailer is attached to the vehicle.
What to do:
Park, or finish parking, your vehicle manually.
Autopark should be available again during your next drive.
For more information, see To Cancel Parking on page 617To Cancel Parking on page 613 and Limitations and Warnings on page
631Limitations on page 613.

DI_a190
Rear tire tread depth low - Schedule service
Inspect tires for rotation/replacement
What this alert means:
NOTE: This alert does NOT indicate that there is a flat tire.
Your vehicle has detected that the rear tires have experienced more wear over time than the front tires, exceeding the
recommended difference.
What to do:
It is recommended that the tread depth on all tires be inspected. As your tires wear during normal driving, the rear tires
generally wear more quickly than the front tires.
Tire rotation is important to balance tire wear evenly across all tires. When staggered tires (different front and rear tire sizes)
are installed, regularly rotating the front and rear tires between the left and right sides of your vehicle will still make your tires
wear more evenly and extend their life.
Failure to rotate tires as recommended poses a risk of hydroplaning and losing control of the vehicle on wet roads. Failure to
rotate tires also decreases the life of your tires, requiring premature replacement.

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Troubleshooting
It is recommended that you schedule service via your Tesla Mobile App or with an independent service provider to have your
tires rotated when:
• The difference in tire tread depth between any front and rear tire exceeds 1.5mm
• Your vehicle has been driven for more than 6,250 miles (10,000 km) since the last rotation
Tires may need to be replaced if the rear tread depth is determined to be at an unsafe level and a tire rotation is no longer
adequate.
Tires may need to be replaced if the rear tread depth is determined to be at an unsafe level and either of these conditions
applies:
• A tire rotation is no longer adequate
• Staggered tires (different front and rear tire sizes) installed on your vehicle make front/rear tire rotation unavailable
Upon completion of tire inspection and any necessary tire service, update your vehicle’s tire configuration to optimize your
vehicle settings to your tires and clear the alert for at least 6,250 miles. For more information, see Tire Care and Maintenance
on page 756Inspecting and Maintaining Tires on page 1404.
It is not recommended that you rely on this alert instead of routine checks of tire tread depth. This alert should only be present
when your vehicle estimates the tires are far beyond the recommended service interval.
This alert is calibrated for Tesla tires and is not expected to work with tires of different types or sizes, including combinations
of different tire brands or models. It may not display, or may display prematurely, on vehicles using tires not recommended by
Tesla. For more information on recommended tires, see Wheels and Tires on page 879Wheel and Tire Specifications on page
1410.

DI_a245
Vehicle Hold feature unavailable
Keep brake pedal pressed while stopped
What this alert means:
Vehicle Hold is currently unavailable due to system constraints. When stopping, use the brake pedal to bring your vehicle to a
complete stop and keep your vehicle stationary.
What to do:
Continue to your destination. Your vehicle is OK to drive.
If this alert persists throughout subsequent drives, schedule service at your earliest convenience. Your vehicle is OK to drive
in the meantime.
For more information, see Vehicle Hold on page 492Stopping Mode in Braking and Stopping on page 1237 .

DI_a250
Adaptive ride control disabled
Drive with caution
Adaptive ride control unavailable
Vehicle speed limited - Proceed with caution
What this alert means:
The speed of your vehicle is limited to 90 mph (144 km/h) due to an issue with the Adaptive Suspension Damping system.
The system cannot provide real-time adjustments to the suspension system to optimize both ride and handling, and as a result
your ride may be softer than usual.
What to do:

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Troubleshooting
If this alert persists throughout subsequent drives, schedule service at your earliest convenience. Your vehicle is OK to drive
in the meantime.
This alert is accompanied by a red indicator light on the instrument paneltouchscreentouchscreen. For more information, see
Air Suspension on page 470Suspension on page 1242Suspension on page 501.

DI_a250
Adaptive ride control unavailable
Vehicle speed limited - Proceed with caution
What this alert means:
The speed of your vehicle is limited to 90 mph (144 km/h) due to an issue with the Adaptive Suspension Damping system.
The system cannot provide real-time adjustments to the suspension system to optimize both ride and handling, and as a result
your ride may be softer than usual.
What to do:
If this alert persists throughout subsequent drives, schedule service at your earliest convenience. Your vehicle is OK to drive
in the meantime.
This alert is accompanied by a red indicator light on the instrument paneltouchscreentouchscreen. For more information, see
Air Suspension on page 470Suspension on page 1242Suspension on page 501.

DIF_a251 / DIR_a251
DIF_a251 / DIR_a251 / DIREL_a251 / DIRER_a251
Gearbox fluid service recommended
Schedule Service
What this alert means:
Your vehicle has detected a condition requiring gearbox fluid inspection.
What to do:
It is recommended that you schedule service.
Your vehicle is OK to drive with this alert present. However, continuing to drive over an extended period of time with this alert
present may result in permanent gearbox / powertrain damage.

EPBL_a195 / EPBR_a195
Vehicle automatically parked to prevent rollaway
Fasten seatbelt and close door to stay in gear
What this alert means:
Your vehicle has automatically shifted into Park (P) because it determined the driver was leaving or no longer present. This is
expected vehicle behavior under various circumstances.
Your vehicle will automatically shift into Park if all of these conditions are true:
• Autopark is not active
• Your vehicle is traveling slower than 1.4 mph (2.25 km/h) in Drive or Reverse
• The last driver activity was detected more than 2 seconds ago. Driver activity includes:
◦ Pressing the brake and/or accelerator pedal
◦ Manually steering the vehicle
And at least two of these conditions are true:

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Troubleshooting
1. Driver seatbelt is detected as unbuckled.
2. Driver is not detected as present.
3. Driver door is detected as open.
1. Driver seatbelt is detected as unbuckled
2. Driver is not detected as present
3. Driver door is detected as open
4. One or more of the sensors used to detect the three conditions above (seatbelt buckle, seat occupancy, door latch) is not
working as expected
Your vehicle will also automatically shift into Park if any of these conditions is true:
• Door is detected as open
• Seatbelt is detected as unbuckled while speed is less than 0.1mph (0.15 km/h) in Drive or Reverse
• No driver activity is detected for 60 seconds
NOTE: If your vehicle is running software from 2015 or later, it will automatically shift into Park immediately when all three of
the conditions above are true, regardless of vehicle speed or last detected press of the brake / accelerator pedal.
Your vehicle will also automatically shift into Park if all of these conditions are true:
• Vehicle hold is engaged
• Your vehicle is in Drive (D) or Reverse (R)
• Driver door is detected as open
NOTE: Your vehicle will also automatically shift into Park when a charge cable is connected to the charge port.
What to do:
For more information on automatic shifting into Park, see Shifting on page 399Shifting on page 405.

ESP_a118
Assist for low brake performance activated
To stop, keep brake pedal firmly pressed
What this alert means:
Hydraulic Fade Compensation is active. This brake assist function activates temporarily to make sure you have full braking
capability in conditions where reduced braking performance is detected by your vehicle.
When this assist function activates, you may feel the brake pedal pull away from your foot and notice a strong increase in brake
pressure. You may also hear a pumping sound coming from the brake hydraulic unit at the front of the vehicle. This will usually
last for a few seconds, depending on road surface and vehicle speed. This is completely normal and does not indicate any
issue with your vehicle.
What to do:
Continue to press the brake pedal as you normally would, and do not "pump" (repeatedly press and release) the pedal as this
will interrupt the function.
This alert will clear when your vehicle comes to a stop or you are no longer pressing the brake pedal. It may still be displayed
for up to 5 seconds afterward.
Reduced braking performance is usually temporary, and can occur for a number of reasons including high brake temperatures
after heavy brake use, or driving in extremely cold or wet conditions. It can also indicate that your brake pads or rotors have
worn to the point that normal replacement is needed.

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Troubleshooting
If you continue to experience reduced braking performance which does not improve over time, please contact Tesla service at
your convenience for a brake inspection.
For more information, see Hydraulic Fade Compensation on page 462.

HVBATT_a734
High voltage battery performance limited
OK to drive - Schedule service soon
What this alert means:
Your vehicle has detected a condition internal to the high voltage battery that is limiting the battery’s performance. Service is
required to restore full performance.
Your vehicle is OK to drive.
Your vehicle's maximum range may be reduced, and your vehicle may take longer to charge than before. Maximum charge rate
varies, as always, based on location, power source, and charging equipment.
What to do:
While this alert remains present, keep your vehicle charged to 30% capacity or higher to avoid any discrepancy between the
estimated range displayed on your vehicle's touchscreen and the actual high voltage battery charge level.
It is recommended that you schedule service at your earliest convenience. Without service, your vehicle may continue to show
further reductions in maximum range and charging performance and may also begin to show reduced power and acceleration
when driving.
For more information on the high voltage battery, see High Voltage Battery Information on page 726.

HVBATT_a735
High voltage battery performance limited
OK to drive - Schedule service soon
What this alert means:
Your vehicle has detected a condition internal to the high voltage battery that is limiting the battery’s performance. Service is
required to restore full performance.
Your vehicle is OK to drive.
Your vehicle's maximum range may be reduced, and your vehicle may take longer to charge than before. Maximum charge rate
varies, as always, based on location, power source, and charging equipment.
What to do:
While this alert remains present, keep your vehicle charged to 30% capacity or higher to avoid any discrepancy between the
estimated range displayed on your vehicle's touchscreen and the actual high voltage battery charge level.
It is recommended that you schedule service at your earliest convenience. Without service, your vehicle may continue to show
further reductions in maximum range and charging performance and may also begin to show reduced power and acceleration
when driving.
For more information on the high voltage battery, see High Voltage Battery Information on page 726.

HVBATT_a736
High voltage battery requires service
Acceleration and charging performance reduced
What this alert means:

Owner's Manual

1493

Troubleshooting
Your vehicle has detected a condition internal to the high voltage battery that is limiting the battery’s performance. Service is
required to restore full performance.
Your vehicle is OK to drive.
You may notice that your vehicle's top speed is reduced and it responds slower than previously to acceleration requests.
Your vehicle's maximum range may be reduced, and your vehicle may take longer to charge than before. Maximum charge rate
varies, as always, based on location, power source, and charging equipment.
What to do:
While this alert remains present, keep your vehicle charged to 30% capacity or higher to avoid any discrepancy between the
estimated range displayed on your vehicle's touchscreen and the actual high voltage battery charge level.
It is recommended that you schedule service at your earliest opportunity. Without service, your vehicle may continue to show
reduced power, acceleration, range, and charging performance.
For more information on the high voltage battery, see High Voltage Battery Information on page 726.

HVBATT_a737
High voltage battery requires service
Acceleration and charging performance reduced
What this alert means:
Your vehicle has detected a condition internal to the high voltage battery that is limiting the battery’s performance. Service is
required to restore full performance.
Your vehicle is OK to drive.
You may notice that your vehicle's top speed is reduced and it responds slower than previously to acceleration requests.
Your vehicle's maximum range may be reduced, and your vehicle may take longer to charge than before. Maximum charge rate
varies, as always, based on location, power source, and charging equipment.
What to do:
While this alert remains present, keep your vehicle charged to 30% capacity or higher to avoid any discrepancy between the
estimated range displayed on your vehicle's touchscreen and the actual high voltage battery charge level.
It is recommended that you schedule service at your earliest opportunity. Without service, your vehicle may continue to show
reduced power, acceleration, range, and charging performance.
For more information on the high voltage battery, see High Voltage Battery Information on page 726.

PCS_a016
Cannot charge - Poor grid power quality possible
Retry / Try other charge location or Supercharging
What this alert means:
Charging has stopped due to a condition that prevents your vehicle from charging with AC power. DC fast charging /
Supercharging should still function as expected.
This may be due to power supply disturbances caused by the external charging equipment or by the electrical power grid. In
some cases, this condition may be the result of using nearby electric devices that draw a lot of power.
If these possible causes can be ruled out, then a condition with your vehicle itself may also be affecting AC charging.
What to do:
If this alert is accompanied by another alert that specifies the condition affecting AC charging, start by investigating that alert.

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Troubleshooting
Further troubleshooting tips based on equipment type:
• If using a Mobile Connector, try charging the vehicle with a different wall outlet.
◦ If the vehicle starts to charge, the issue was likely with the original wall outlet.
◦ If the vehicle still does not charge, the issue may be with the Mobile Connector.
• If using a Wall Connector, try charging the vehicle with different charging equipment like a Mobile Connector powered by a
separate wall outlet.
◦ If the vehicle starts to charge, the issue was likely with the Wall Connector.
If the issue is with the original wall outlet or the Wall Connector, contact an electrician to inspect the wiring connection.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 702 for more details.
If this alert persists when attempting to charge at multiple locations and with different charging equipment, it is recommended
that you schedule service.
For more information on troubleshooting Mobile Connector or Wall Connector status lights, refer to the product's Owner's
Manual at Charging & Adapter Product Guides.

PCS_a017
Charging stopped - Power lost while charging
Check power source and charging equipment
What this alert means:
Power has been lost during charging. This could result from the charging equipment losing power from the source (for
example, a wall outlet) or from an issue with the charging equipment.
What to do:
This alert is often accompanied by other alerts that can help you identify and troubleshoot the issue. Start by investigating any
other displayed alerts that relate to charging issues.
Alternatively, you can check Mobile Connector or Wall Connector status lights to confirm power to the device, and also refer
to the product owner’s manual for troubleshooting information based on blink codes. If using other (non-Tesla) external
charging equipment, check for a display or other user interface that provides troubleshooting help.
If there is clearly no power to the charging equipment, check the circuit breaker for the wall outlet / Wall Connector to make
sure it has not tripped.
Further troubleshooting tips based on equipment type:
• If using a Mobile Connector, try charging the vehicle with a different wall outlet.
◦ If the vehicle starts to charge, the issue was likely with the original wall outlet.
◦ If the vehicle still does not charge, the issue may be with the Mobile Connector.
• If using a Wall Connector, try charging the vehicle with different charging equipment like a Mobile Connector powered by a
separate wall outlet.
◦ If the vehicle starts to charge, the issue was likely with the Wall Connector.
If the issue is with the original wall outlet or the Wall Connector, contact an electrician to inspect the wiring connection.
This alert is usually specific to external charging equipment and power sources and does not typically indicate an issue with
your vehicle that can be resolved by scheduling service.
You can also try charging your vehicle using a Tesla Supercharger or Destination Charging location, all of which can be located
through the map on your vehicle's touchscreen display. See Maps and Navigation on page 702 for more details.