NHTSA ID Number: 11005706
Manufacturer Communication Number: SSPC5 FCa
TSB/Document Date: 2024-08-05
Summary
SSPC5 - SPECIAL SERVICE PROGRAM - 2019-2021 MAZDA3 AND 2020-2021 CX-30 - CONTROL UNITS REPROGRAMMING Concern 1: Mazda3 and CX-30 – Battery concern On the subject vehicles, the CCU (climate control unit) and BCM (body control module) may not go into sleep mode even after the ignition is switched OFF or may take time to go into sleep mode. An electric current may continue to flow, allowing the battery to discharge and run out if the vehicle is left unused for a certain time. Causal factor: Inappropriate control program of CCU and BCM. Update to BCM will also update the IC, DOOR_ESU_D, DOOR_ESU_P, ESU modules. Concern 2: Mazda3 and CX-30 - MRCC concern: On the subject vehicles, the responsiveness when driving following a preceding car using the MRCC (Mazda Radar Cruise Control) system is designed to high response. Some drivers may feel the acceleration and deceleration jerk when using MRCC somewhat uncomfortable. The product update has been incorporated into mass-production Mazda3 and CX-30 vehicles, and acceleration and deceleration has been made more natural by changing controls to be closer to human expectation. The similar update will be made on the subject vehicles produced prior to the product update under this SSP. * MRCC: Mazda Radar Cruise Control (MRCC) uses a millimeter wave radar to judge the relative speed and distance to the car ahead and automatically controls vehicle speed. Working within a set speed range, MRCC automatically adjusts and maintains a safe following distance from the car in front. Concern 3: CX-30 - Theft-Deterrent System concern On the subject vehicles, the theft-deterrent system may not recognize correctly the open/close state of power liftgate, which may allow the theft-deterrent system to activate wrongly when the liftgate is opened by pressing the power liftgate switch. Causal factor: Inappropriate control program of BCM and LFU. Update to BCM will also update the IC, DOOR_ESU_D, DOOR_ESU_P, ESU modules.
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TSB/Document ID: SSPC5 FCa
Replacement Service Bulletin Number:
MFR Communication Date: 2024-07-23
MFR Internal Campaign ID/Software Version: SSPC5
Communication Type: Service Campaign
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
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TO VIEW THIS EMAIL AS A WEB PAGE, PLEASE GO HERE
~
{ ¥ y FIELD COMMUNICATIONS
mazpa
DATE: Tuesday, July 23, 2024
FROM: TRAVIS YOUNG
SUBJECT: ***REMINDER and SHIP CREDIT UPDATE*** - MDRT Tool return for Safety
Recall 4621B - Power Liftgate May Lower & Special Service Program SSP (C5)
2019-2021 Mazda3 / 2020-2021 CX-30 — Control Units Reprogramming
SUMMARY: PLEASE READ THE ENTIRE COMMUNICATION
TYPE: Action Required
July 2, 2024
Attention: Mazda General, Parts and Service Managers
Subject: ““REMINDER and SHIP CREDIT UPDATE - MDRT Tool return for Safety
Recall 46Z1B - Power Liftgate May Lower & Special Service Program SSP (C5j
2019-2021 Mazda3 7 2020-2021 CX-30 — Control Units Reprogramming
Attention: All Mazda General, Service, and Parts Managers
Dear Mazda Dealer Partners,
On June 3, 2024 we requested the SSPC5/4621B MDRT Tool be returned to our
vendor. Thank you to all dealers who have already returned their MDRT tool. As of
today, we have received 392 tools back.
ACTION REQUIRED SSPCS7462 1B MORT Toot Return:
Please return the tool to our vendor below. If the tool is not returned to the vendor
address bélow, by july 15, Z0Z4 your Mazda dealer will be chiarged $1,000 to thie
parts statement. Your District Service Manager will be updated on a bi-weekly
basis on the status 6f the returned tools.
SHIP GNLY THIS GNE TGGL TG THE VENDOR ADDRESS BELGW, DG NOT SHIP
TO ANY OTHER ADDRESS. PLEASE SAVE YGUR UPS GR FEGEX TRACK #. For any
questions regarding this return, please contact Dealer Recall Help on OneMazda.
SHIPPING REIMBURSEMENT: Fer all déalers who returned a tool, the Mazda
Recall team will Bé reimbtirsing each Mazda Dealer $15 for shipping expenses.
This credit will bé listed on the july parts staternent or if returned after july, will Be
on the August parts statement. For any questions regarding credits, please reach
out to Dealer Recall Help on OneMazda and attacti the actual UPS or Fedéx
Ground invéice (not an estimate}. NOTE: Gvernigtit or express charges for
shipments will not Bé reimbiirsed:
KEEP YOUR UPS OR FEDEX TRACKING NUMBER, THEN PACK AND SHIF VIA UPS
GROUND TO:
MAZDA SSPC5 TOOL RETURN
c/o - Crestec USA, Inc.
2410 Mira Mar Avenue
Long Beach, CA 90815
PHOTO OF MDRT Tool to bé returned — SSPC574621B GNLY
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NEW MAZDA DEALERS SINCE MAY 2022. If you do not have this tool, please fill
out Dealer Recall Help on OneMazda advising you are a new dealer, however you
may have likely received a SSPC5/4621B MDRT Tool since beginning operations
and it will be required to be returned.
We apologize for any inconvenience these campaigns may cause you and your
customers. Your understanding and support is greatly appreciated.
Sincerely,
Mazda North American Gperations
Travis Young
Manager, Recalls
Technical Services Division
CLICK HERE TO VIEW DEALER COMMUNICATION
f @ Xx 6 A
PRIVACY POLICY | TERMS AND CONDITIONS | ONEMAZDAUSA.COM
Mazda North American Operations — 200 Spectrum Center Drive, Irvine, CA 92618
DO NOT REPLY to this email. If you have questions or comments, please contact us at OneMazdaUSA.com
eFC number: 24-0000097
Distribution List: Region Aftersales Team; Region Ops Team; Region Field Teams; CEC and Mediation; Legal Audit Govt;
POD and Aftersales; TSD; US Operations
©2024 MAZDA NORTH AMERICAN OPERATIONS. ALL RIGHTS RESERVED.
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