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NHTSA ID Number: 11005666

Manufacturer Communication Number: TI-394

TSB/Document Date: 2024-08-05


Summary

Outlines the procedure of replacing the cartridge in the Flow Max faucets.


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TSB/Document ID: TI-394

Replacement Service Bulletin Number:

MFR Communication Date: 2024-07-25

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: UNKNOWN OR OTHER

MFR Component System:

MFR Component Subsystem:


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7. PrPeRT FLOW MAX™ FAUCET ¢
a os)
CARTRIDGE REPLACEMENT A
KITCHEN AND BATH
Purpose
This document outlines the procedure of replacing the cartridge in the Flow Max Faucets.
Safety
The “WARNING” symbol above is a sign that a procedure has a safety risk involved and may cause
death or serious personal injury if not performed safely and within the parameters set forth in
this manual. Always wear eye protection when performing this installation procedure. Other
safety equipment to consider would be hearing protection, gloves, and possible a full face shield,
depending on the nature of the installation procedure.
The “CAUTION” symbol above is a sign that a safety risk is involved and may cause personal injury
and/or product or property damage if not safely adhered to and within the parameters set forth
in this manual.
Moving parts can pinch, crush or cut. Keep clear and use caution.
Required Resources
+ 2.5 mm hex wrenches
+ Needle nose pliers
+ Adjustable wrench
+ Safety glasses
Prior to Replacement
1. Shut off the hot and cold water outlet supply valves for the existing faucet, typically located
below the sink.
2. Relieve any pressure from the existing faucet by turning the existing faucet on and off.
Rev: 07.25.24 Page 1 CCD-0004317

AlL@Prerr FLOW MAX™ FAUCET ¢
4 y
Qyen a2)
CARTRIDGE REPLACEMENT A
KITCHEN AND BATH
[ oa | 2021025928 Cartridge A (Shown are Original and Current Cartridge)
7 3 4
) |
l
«) (s) FI© cE) Om:
692179 Luminary Lavatory Faucet
[ B | 808232 Black Matte Kitchen Pull Down Faucet [Bd
808235 $S Kitchen Pull Down Faucet B
[| oo | 787509 Black Kitchen Faucet
719324 Curved Gooseneck Fixed Installation
JF | 719325 Squared Gooseneck Fixed installation
719333 Bullet Pull Down Installation
719323 Coiled Spring Sprayer Faucet
; 1 | 729395 Swan Pull Down Faucet (OBSOLETE)
696320 Black Hose Kitchen Faucet (OBSOLETE)
729396 Waterfall Bathroom Faucet
2022110112 Black Matte Square Bathroom Faucet [a
[ on | 2024000068 Square Gooseneck Faucet - Satin Bronze [a
[ o | 2024000071 Bullet Pulldown Faucet - Black Matte/Satin Bronze [ a
Rev: 07.25.24 Page 2 CCD-0004317

(JuipPerr FLOW MAX™ FAUCET ¢
a ts)
CARTRIDGE REPLACEMENT A
KITCHEN AND BATH
Replacement
1. Locate the set screw on the faucet model. Depending on faucet model the set screw is located in three
different locations.
A. Under the lever handle (Fig. 1): Remove lever handle by turning clockwise to access set screw.
B. Under the rubber plug on the faucet handle (Fig. 2): Remove rubber plug to access set screw.
Cc. Under the faucet handle (Fig. 3): Turn faucet to "ON" position to access set screw.
Fig.1
< Lever handle
is .
aa | setserew
Lat: yd Fig.3
Rubber plug ee)
_— " —_ —_—
4
Rev: 07.25.24 Page 3 CCD-0004317

(JuipPerr FLOW MAX™ FAUCET ¢
Lf os)
CARTRIDGE REPLACEMENT A
KITCHEN AND BATH
2. — Using the 2.5 mm hex wrench, loosen the set screw and remove the lever base found on each model (Fig. 4).
NOTE: It is not necessary to completely remove the set screw.
Fig. 4
a
= cy
3. Depending on faucet model there are two styles of trim rings that need to be removed.
A. Unscrew by hand from cartridge retainer ring (Fig. 5).
B. Place finger under trim ring (Fig. 6A) and pull out of faucet base (Fig. 6).
Fig.5 Fig. 6
Wu
© N .
4. Remove the retainer ring that holds the cartridge in place (Fig. 7).
A. Flat-sided (Fig. 7A): Use pliers or adjustable wrench to grip and unscrew from faucet base.
B. Spanner style (Fig. 7B): Open needle nose pliers and place each end in recessed spanner hole
and unscrew.
C. Tab style (Fig. 7C): Open needle nose pliers and place each end on opposite sides of tabs and unscrew.
Fig. 7
Ss
: ore
~ oO
= +0
Rev: 07.25.24 Page 4 CCD-0004317

(JuipPerr FLOW MAX™ FAUCET ¢
a ts)
CARTRIDGE REPLACEMENT A
KITCHEN AND BATH
5. Remove the cartridge (Fig. 8) by pulling it away from the faucet base.
NOTE: Depending on faucet model, there are two different styles of cartridges
Fig.8
) .
| —_—>
i
ry 2
Cartridge Installation
NOTE: Before installing the cartridge, remove any debris or build-up by wiping the installation area clean (Fig. 10).
1. Line up the pilot studs (Fig. 9A) on the bottom of the new cartridge with the indentations on the inside
of the faucet base (Fig. 10A) and insert the new cartridge.
NOTE: If cartridge is not lined up correctly it will restrict water flow.
Fig.9 Fig. 10
||
Bottom of cartridge NO 6 (
Rev: 07.25.24 Page 5 CCD-0004317

(JuipPerr FLOW MAX™ FAUCET
a
CARTRIDGE REPLACEMENT
2. Replace retainer ring over the cartridge into the faucet base.
A. Flat-sided style: Place washer into the lever base, tighten with pliers or adjustable wrench.
B. Spanner style: Open needle nose pliers and place each end in recessed spanner hole and screw in.
C. Tab style: Open needle nose pliers and place each end on opposite sides of tabs and screw in.
3. Replace the trim ring (Fig. 11).
A. Tighten by hand.
B. Press into place until the trim ring is securely seated in the faucet base.
Fig. 11
yf
VA ee
b ax.
oN —_
;
4 (eae
4. Replace lever base (Fig. 12) and tighten the set screw with the 2.5 mm hex wrench.
5. Replace lever handle, thread back onto lever base if faucet model requires it (Fig.13).
Fig. 12 Fig. 13
Lever handle
— pS
>
—s
Bs =
e
v
[set screw] at
a
= |
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