TO: Mercedes-Benz Dealers, General Managers,
Sales Managers, Service Managers, Parts
Managers

FROM: Anthony Washington, Senior Manager,
Regulations and Certifications

Re: Service Campaign Notification
Model Metris
Model Years 2016-2023
Replace Certification Label - Metris

DATE: July, 2024

IMPORTANT SERVICE CAMPAIGN INFORMATION

IMPORTANT: Please review the information in this NCU carefully. FAQs have been provided to
answer the expected questions that may arise. These FAQs may be updated as necessary so
always refer to NetStar-VMI for the most up-to-date information.

Campaign No. :

Campaign Desc. :

2024070006

VS2RADREI

Replace Certification Label - Metris

This is to notify you of a Service Campaign to Replace Certification Label on approximately 790 MY2016-2023 Metris Vans. All
affected VINs will be flagged as "OPEN"

Background

Issue

What We’re
Doing
Parts

Mercedes-Benz AG, the manufacturer of Mercedes-Benz Vans, has determined that on certain Sprinter and
Metris vehicles, the B-pillar certification label might not contain information on the vehicle's rim size, tire size,
and cold tire inflation pressure required under FMVSS 110 or, as applicable, FMVSS 120. In this case, relevant
regulatory requirements might not be met. Mercedes-Benz believes this issue has no impact on vehicle safety.
Mercedes-Benz intends to submit a petition to NHTSA for exemption from the notification and remedy
requirements of 49 U.S.C. chapter 301, pursuant to 49 CFR Part 556, on the basis that this non-compliance is
inconsequential as it relates to motor vehicle safety.
MBUSA will conduct a service campaign to remedy new vehicles in dealer inventory. An authorized MercedesBenz dealer will replace the Certification Label on the affected vehicles.

The labels have been shipped to the dealer directly. The box is approximately 4” x 6” in size and
could easily be misplaced. Please double check before inquiring for missing labels
Vehicles Affected

Vehicle Model
Year(s)
Vehicle Model

2016-2023
Metris
Vehicle Populations

Total Vehicles
Dealer Inventory

790
751

Next Steps/Notes
AOMS/SOMS

Please ensure your dealers have read and understand this notice

While we regret any inconvenience this may cause, MBUSA are determined to maintain a high level of vehicle quality and customer
satisfaction.

Frequently Asked Questions (FAQ’s)
❖ What vehicles are affected?
➢ Sprinter (907)
➢ Metris (447) vehicles are also affected, but they will be put into a separate service campaign.

❖ Are new vehicles in Dealer Inventory affected by a Stop-Sale?
➢ Yes, per federal regulation, all new vehicles in dealer inventory with a recall are subject to StopSale until NHTSA decides to grant the petition.
❖ Will there be a remedy campaign or customer letters for the affected retailed and used vehicles?
➢ Not currently. MBAG intends to submit a petition to NHTSA for inconsequential noncompliance,
as it relates to motor vehicle safety. While we await NHTSA’s decision, only new vehicles in
dealer inventory are subject to a remedy campaign.
❖ How will the Dealer Inventory vehicles be remedied and released from the Stop-Sale
requirements?
➢ Dealer inventory vehicles affected by the “Pending” Recall with the same name will be remedied by
this Service Campaign. Once vehicles are remedied, they may be sold. Please allow 1-2 days once
the warranty claim is submitted under this Service Campaign for the Pending Recall to be removed
in NetStar-VMI. After the Pending Recall has removed, the remedied vehicle can be DDR’d.
❖ Will the new B-Pillar certification labels be sent to dealers?
➢ Yes, all affected vehicles will have the pre-printed certification label sent to dealerships
automatically. Dealers should not order replacement labels since they are VIN-specific.
❖ Will dealers receive all labels in one shipment?
➢ No. There will be 3 batches/waves of shipments. Batch 1 will actually contain ALL Sprinter
labels.
➢ Batch 2: We are aware that 409 of the labels in Batch 1 were printed incorrectly (see note on last
page). These 409 labels are being shipped separately and will be put into a separate service
campaign.
➢ Batch 3: Metris (447) labels are being shipped separately and will also have their own service
campaign.
❖ How do I know which vehicles are included in each wave?
➢ Please review Netstar-VMI. Vehicles included will display this service campaign in “Open” status.
This status confirms labels were printed and will be pushed to your dealer. For further info,
please see additional FAQ below.

❖ What if the VIN-specific certification label is damaged/missing?
➢ In case of damaged or missing certification label, the dealer will need to create a workbench case to
order a replacement. Label shipment dates may be subject to change based on carrier; dealers
should wait at least five business days from campaign launch before creating a workbench case.
❖ How can I find all vehicles affected in my inventory?
➢ Vehicle list can be downloaded from the Campaign section in Netstar. Select: Service > Campaigns >
Service Campaigns (A). Click campaign number 2024XXXXXX (B) and download the “Open” list (C).
➢ AOI campaign list is updated once a week on Monday.
➢ Additionally, VIN lists for each wave will be provided to your AOM
❖ How will parts be shipped to me?
➢ Carol Stream Facing Dealers will receive their parts via dedicated delivery with their standard parts
shipment in a marked box. All other dealers will receive labels via FedEx overnight priority.
❖ Will there be a punch time requirement for RO submission?
➢ No punch time required for this campaign.
➢ If the campaign claim is not submitted on the same day of repair, this will result in a further delay of
“Pending” campaign removal.
❖ Vehicle was retailed before “Pending” recall date, what should I do with the extra certification label?
➢ Return all extra labels to dealer-facing PDC using “SCM authorized special return in Paragon”
➢ Include a note in the return packaging to indicate that the label is “extra”
❖ I recently had a Dealer trade what should I do with the unused certification label?
➢ Return all unused labels to dealer-facing PDC using “SCM authorized special return in Paragon”
➢ Include a note in the return packaging to indicate that the label is “unused due to dealer trade” along
with the traded dealer code/address information
❖ The tire size information on the replacement certification label does not match the tire size on the
vehicle’s tire sidewall markings, what should I do with the incorrect certification label?
➢ Return all incorrect labels to dealer-facing PDC using “SCM authorized special return in Paragon”
➢ Include a note in the return packaging to indicate that the label is “incorrect”
❖ What if the dealer installed an incorrect label?
➢ A new service campaign will be provided along with correct labels pushed to dealers.
❖ Will Incomplete Vehicles receive more than one (1) label?
➢ Yes. Incomplete vehicles will receive 1 label to be placed on the seat box, and a 2nd label to be
attached to the incomplete vehicle document that accompanies each incomplete vehicle.

Note: We are aware that there are 409 labels where the tire pressure information was printed incorrectly.
The replacement labels are being re-printed and will be shipped to the affected dealers. These new labels
will be packaged similar to your initial shipment. These reprinted labels will show a “2” in front of the
dealer code on the packaging. Additionally, the units with these incorrect labels have been put into a
separate service campaign to be released within the next few days.

Model

Model

Model

Model

447.603/605/703 #3 as of 000528 up to 989264 with engine 274
with code MM1 (Engine M274 DEH 20 LA 155 kW (211 hp) 5500 rpm)
with code ZU7 (National version for Canada)
447.603/605/703 #3 as of 000528 up to 989264 with engine 274
with code MM1 (Engine M274 DEH 20 LA 155 kW (211 hp) 5500 rpm)
with code ZU8 (National version for USA)
447.603/605/703 #4 as of 100003 up to 332267 with engine 274
with code MM1 (Engine M274 DEH 20 LA 155 kW (211 hp) 5500 rpm)
with code ZU7 (National version for Canada)
447.603/605/703 #4 as of 100003 up to 332267 with engine 274
with code MM1 (Engine M274 DEH 20 LA 155 kW (211 hp) 5500 rpm)
with code ZU8 (National version for USA)

Operation no. of the operation texts or standard texts and flat rates
Category
Op. no.
Operation text
P
12 2184
Operations: Replace identification plate

Time
0.1 h

Damage Code Codeword
40 922 45

VS2RADREI

Shown on model 447
1
Vehicle identification plate

X

XXXX

XXXX

S00.10-A027-76

Notice
g
1

Notes on carrying out repair work in the
vehicle interior
Check

AH68.00-D-0001-01KOS

Check if vehicle is affected by measure.

V-SC-2024070006

1

2

Replace
Replace vehicle identification plate (1) on
B-pillar.

p Installation:
The bonding area on the body must be
absolutely free of dust and grease.
Otherwise, there may be adhesion
problems.
i
To do so, remove old vehicle identification
plate (1) using a suitable tool and remove
any remaining adhesive using suitable
cleaning agent.
i
Attach new vehicle identification plate (1) to
position shown on B-pillar.
i
Dispose of removed vehicle identification
plate (1) properly. Observe the applicable
legal requirements and specifications of the
relevant country.

Parts ordering note
Part no.

A 907 584 90 16

2

**ONLY IF LABEL IS MISSING OR DAMAGED. Must open a workbench case
Designation

Quantity

Vehicle identification plate for USA (please quote vehicle identification number when ordering) (only on 1
model 447 with code ZU8 (National version for USA))

V-SC-2024070006