TO: Mercedes-Benz Dealers, General Managers,
Sales Managers, Service Managers, Parts
Managers

FROM: Anthony Washington, Senior Manager,
Regulations and Certifications

Re: Service Campaign Notification
Model: Sprinter
Model Years 2023-2024
Replace Certification Label (reprint)

July, 2024

IMPORTANT SERVICE CAMPAIGN INFORMATION

IMPORTANT: Please review the information in this NCU carefully. FAQs have been provided to
answer the expected questions that may arise. These FAQs may be updated as necessary so
always refer to NetStar-VMI for the most up-to-date information.

Campaign No. :

Campaign Desc. :

2024070013

VS3RADREK

Replace Certification Label(reprint)

This is to notify you of a Service Campaign to Replace Certification Label on approximately and 333 MY 2023-2024
Mercedes-Benz Sprinter Vans. All affected VINs will be flagged as "OPEN" in VMI and cannot be sold until remedied.

Background

Issue

Mercedes-Benz AG, the manufacturer of Mercedes-Benz Vans, has determined that on certain Sprinter and
Metris vehicles, the B-pillar certification label might not contain information on the vehicle's rim size, tire size,
and cold tire inflation pressure required under FMVSS 110 or, as applicable, FMVSS 120. In this case, relevant
regulatory requirements might not be met. Mercedes-Benz believes this issue has no impact on vehicle safety.
Mercedes-Benz intends to submit a petition to NHTSA for exemption from the notification and remedy
requirements of 49 U.S.C. chapter 301, pursuant to 49 CFR Part 556, on the basis that this non-compliance is
inconsequential as it relates to motor vehicle safety.

What We’re
Doing

MBUSA will conduct a service campaign to remedy new vehicles in dealer inventory. An authorized MercedesBenz dealer will replace the Certification Label on the affected vehicles.

**NOTE**

Dealers must close out this Service Campaign ASAP to get the PDGRADREI pending campaign flag removed or
they will not be able to DDR the unit.
This will take several days after the closure of this Service Campaign.

Parts

Dealers should already have labels on hand.
Vehicles Affected

Vehicle Model
Year(s)

2023-2024

Vehicle Model

Sprinter
Vehicle Populations

Total Vehicles

333

Dealer Inventory

333

Next Steps/Notes
AOMS/SOMS

Please ensure your dealers have read and understand this notice

While we regret any inconvenience this may cause, MBUSA are determined to maintain a high level of vehicle quality and customer
satisfaction.

Frequently Asked Questions (FAQ’s)
❖ What vehicles are affected?
➢ Sprinter (907)

❖ Are new vehicles in Dealer Inventory affected by a Stop-Sale?
➢ Yes, per federal regulation, all new vehicles in dealer inventory with a recall are subject to StopSale until NHTSA decides to grant the petition.
❖ Will there be a remedy campaign or customer letters for the affected retailed and used vehicles?
➢ Not currently. MBAG intends to submit a petition to NHTSA for inconsequential noncompliance,
as it relates to motor vehicle safety. While we await NHTSA’s decision, only new vehicles in
dealer inventory are subject to a remedy campaign.
❖ How will the Dealer Inventory vehicles be remedied and released from the Stop-Sale
requirements?
➢ Dealer inventory vehicles affected by the “Pending” Recall with the same name will be remedied by
this Service Campaign. Once vehicles are remedied, they may be sold. Please allow 1-2 days once
the warranty claim is submitted under this Service Campaign for the Pending Recall to be removed
in NetStar-VMI. After the Pending Recall has removed, the remedied vehicle can be DDR’d.
❖ Will the new B-Pillar certification labels be sent to dealers?
➢ Yes, all affected vehicles will have the pre-printed certification label sent to dealerships
automatically. Dealers should not order replacement labels since they are VIN-specific.

❖ How do I know which vehicles are included in each wave?
➢ Please review Netstar-VMI. Vehicles included will display this service campaign in “Open” status.
This status confirms labels were printed and will be pushed to your dealer. For further info,
please see additional FAQ below.
❖ What if the VIN-specific certification label is damaged/missing?
➢ In case of damaged or missing certification label, the dealer will need to create a workbench case to
order a replacement. Label shipment dates may be subject to change based on carrier; dealers
should wait at least five business days from campaign launch before creating a workbench case.
❖ How can I find all vehicles affected in my inventory?
➢ Vehicle list can be downloaded from the Campaign section in Netstar. Select: Service > Campaigns >
Service Campaigns (A). Click campaign number 2024XXXXXX (B) and download the “Open” list (C).
➢ AOI campaign list is updated once a week on Monday.

➢ Additionally, VIN lists for each wave will be provided to your AOM
❖ How will parts be shipped to me?
➢ Carol Stream Facing Dealers will receive their parts via dedicated delivery with their standard parts
shipment in a marked box. All other dealers will receive labels via FedEx overnight priority.
❖ Will there be a punch time requirement for RO submission?
➢ No punch time required for this campaign.
➢ If the campaign claim is not submitted on the same day of repair, this will result in a further delay of
“Pending” campaign removal.
❖ Vehicle was retailed before “Pending” recall date, what should I do with the extra certification label?
➢ Return all extra labels to dealer-facing PDC using “SCM authorized special return in Paragon”
➢ Include a note in the return packaging to indicate that the label is “extra”
❖ I recently had a Dealer trade what should I do with the unused certification label?
➢ Return all unused labels to dealer-facing PDC using “SCM authorized special return in Paragon”
➢ Include a note in the return packaging to indicate that the label is “unused due to dealer trade” along
with the traded dealer code/address information
❖ The tire size information on the replacement certification label does not match the tire size on the
vehicle’s tire sidewall markings, what should I do with the incorrect certification label?
➢ Return all incorrect labels to dealer-facing PDC using “SCM authorized special return in Paragon”
➢ Include a note in the return packaging to indicate that the label is “incorrect”

❖ Will Incomplete Vehicles receive more than one (1) label?
➢ Yes. Incomplete vehicles will receive 1 label to be placed on the seat box, and a 2nd label to be
attached to the incomplete vehicle document that accompanies each incomplete vehicle.

Model

907
with code ZU8 (National version for USA)

Operation no. of the operation texts or standard texts and flat rates
Category
Op. no.
Operation text
L
12 2135
Operations: Replace vehicle identification plate and tire
pressure table information label

Time
0.2 h

Damage Code Codeword
40 922 46

VS3RADREK

Shown on model 907.6, complete vehicle
1
Vehicle identification plate

D00.10-A080-76

V-SC-2024070013

1

Shown on model 907.6, complete vehicle
2
Tire pressure table information label

D00.10-A079-76

Shown on supplement for model 907.6, incomplete vehicle
1
Vehicle identification plate
3
Supplementary instructions

D00.10-A081-82

Notice

2

Notes on carrying out repair work in the
vehicle interior

V-SC-2024070013

AH68.00-D-0001-01KOS

g
1

2
A

Check
Check whether the vehicle is affected by
the measure.

Replace vehicle identification plate (1)
Remove vehicle identification plate (1).
000 588 00 84 00 Heat gun

WS54.00-P-0049B
p
Do not heat seat box under vehicle
identification plate (1) too much.
Otherwise the paint will be damaged.
i
To do so, remove vehicle identification
plate (1) using a suitable tool.

3

Attach new vehicle identification plate (1).

p
Bonding surface must be absolutely free of
dust and grease.
Otherwise, a sufficient degree of adhesion
cannot be assured.
i
Check whether the newly ordered vehicle
identification plate (1) with dealer code: 2XXXXX on the separating film has been
shipped.
i
In the case of "incomplete" vehicles (code
Z5U), additionally stick the new vehicle
identification plate (1) over the old vehicle
identification plate (1) in the supplement (3)
veh. data USA/CAN A-2023 (IVD User
Manual) (see picture 3).
Cleaner

4
A

Replace tire pressure table information
label (2)
Remove tire pressure table information
label (2).
000 588 00 84 00 Heat gun

BR00.45-Z-1025-04A

WS54.00-P-0049B
p
Do not heat the cover on the seat box or
the B-pillar under the tire pressure table
information label (2) too much.
Otherwise the cover or paint will be
damaged.
i
To do so, remove tire pressure table
information label (2) using a suitable tool.
i
The tire pressure table information label (2)
is attached to the cover on the seat box or
to the B-pillar (arrow A).

V-SC-2024070013

3

5

Attach new tire pressure table information
label (2) to B-pillar (arrow B).

p
Bonding surface must be absolutely free of
dust and grease.
Otherwise, a sufficient degree of adhesion
cannot be assured.
i
The new tire pressure table information
label (2) must always be attached to the Bpillar (arrow B).
Cleaner

BR00.45-Z-1025-04A

Repair materials

Number
BR00.45-Z-1025-04A

Parts ordering note
Part no.
A 907 584 90 16
A 907 584 92 16
A 907 584 92 01

4

Designation
Cleaner

Order number
A 005 989 19 71

Designation
Vehicle identification plate* (except code Z5U)
Vehicle identification plate* (with code Z5U)
Tire pressure table information label*
* quote vehicle identification number when ordering

V-SC-2024070013

Quantity
n. B. (1)
n. B. (2)
n. B. (1)