NHTSA ID Number: 11005368
Manufacturer Communication Number: TSB_ELE347
TSB/Document Date: 2024-07-31
Summary
TECHNICAL SERVICE BULLETIN: DISPLAY AUDIO 2.0V/AVN5W SOFTWARE UPDATE - This bulletin provides information to update the software on Display Audio 2.0 (D2V) and 5th Generation AVN Wide (AVN5W) head units on certain 2021-2023MY Kia
vehicles. The affected vehicles may experience Apple CarPlay®/Android Auto™ phone projection connectivity-related concerns.
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TSB/Document ID: TSB_ELE347
Replacement Service Bulletin Number:
MFR Communication Date: 2024-07-25
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System: ELE
MFR Component Subsystem:
Previous TSB | Next TSB |
GROUP
MODEL
ELE
2021-2023MY
Multiple Models
NUMBER
DATE
347
July 2024
TECHNICAL SERVICE BULLETIN
DISPLAY AUDIO 2.0V/AVN5W SOFTWARE UPDATE
This bulletin provides information to update the software on Display Audio 2.0 (D2V) and 5th Generation AVN
Wide (AVN5W) head units on certain 2021-2023MY Kia vehicles. The affected vehicles may experience Apple
CarPlay®/Android Auto™ phone projection connectivity-related concerns. Follow the procedure outlined in
this publication to update the software on Display Audio 2.0 (D2V) and 5th Generation AVN Wide (AVN5W)
head unit on the applicable vehicle to improve the Apple CarPlay®/Android Audio™phone projection
experience.
Display Audio 2.0
AVN5W
Display Audio 2.0 Software Download Procedure……………............................................................
Page 2
Display Audio 2.0 Update Procedure……………………………............................................................
Page 4
AVN5W Software Download Procedure……………………………………………………………....
Page 8
AVN5W Update Procedure…………………………………………………………………………….....
Page 13
NOTICE
A Technical Service Bulletin is a field fix repair program without customer notification that may be
performed during the warranty period. Any dealer requesting to perform this repair outside the
warranty period will require DPSM approval.
A printed copy is for reference only; publication information can be updated at any time.
Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical
publications are listed in ‘Service Releases’ and has the latest service information that has been released.
Page 2 of 16
DISPLAY AUDIO 2.0/AVN5W SOFTWARE UPDATE
SUBJECT:
Display Audio 2.0 Software Download Procedure:
NOTICE
•
A laptop or desktop computer is required to download software.
•
The update software file can be downloaded from the Kia website.
•
File size to be downloaded is approx. 2 GB (for each model). Be sure to use a USB Drive (new
or reformatted) with enough space, minimum 8GB required.
1a.
Visit Update Guide for Display Audio Gen2V.
2a
Select the ‘Download’ link to the right of the
selected model.
3.
Download the file to your laptop or device.
Google Chrome
•
Locate and select the ‘download arrow’
in the upper right of the screen.
•
Select ‘Show in folder’ to open the file
location.
NOTICE
The file should ONLY be downloaded
using Google Chrome browser.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ELE347 Multiple Models July 2024
Page 3 of 16
DISPLAY AUDIO 2.0/AVN5W SOFTWARE UPDATE
SUBJECT:
4.
Double-click the desired file to open it.
Note: File for Carnival (KA4) shown at right for
example.
5.
Insert a new or reformatted USB flash drive to
your device (Minimum 8GB required).
6.
Copy the two files to the USB drive.
Note: Do NOT open these files.
Note: Example (shown at right), for Carnival
(KA4), copy the files named:
“enc_d2vsystem_package_134.100.240318”
and “enc_system_package_134.100.240318”
7.
Proceed to the ‘Software Update Procedure’
on page 5 to install the software to the vehicle.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ELE347 Multiple Models July 2024
Page 4 of 16
DISPLAY AUDIO 2.0/AVN5W SOFTWARE UPDATE
SUBJECT:
Display Audio 2.0 Update Procedure:
1.
Turn the ignition switch to the ‘ON’ position.
2.
Select ‘Setup’.
3.
Select ‘General’.
4.
Insert the USB Flash Drive (refer to the table
below)
into
the
USB
slot
(A)
located
underneath the AVN unit.
A
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ELE347 Multiple Models July 2024
Page 5 of 16
DISPLAY AUDIO 2.0/AVN5W SOFTWARE UPDATE
SUBJECT:
Vehicle
MY
S/W Version
Previous
New
Forte (BDm PE)
22 - 23MY
Carnival (KA4)
Sorento (MQ4a)
Niro HEV (DE HEV)
21 – 23MY
Rio (SC)
D2V.003.200.240318
K5 (DL3a)
All
D2V.001.001.230414
D2V.001.001.230417
Seltos (SP2)
21 – 22MY
Niro PHEV (DE PHEV)
Sportage (NQ5)
23MY
Sportage HEV (NQ5 HEV)
Soul (SK3)
22MY
Note: A pop-up window ‘No Supported Files.’
will populate. This is normal.
5.
Select ‘SW Info/Update’.
6.
Select ‘Update’.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ELE347 Multiple Models July 2024
Page 6 of 16
DISPLAY AUDIO 2.0/AVN5W SOFTWARE UPDATE
SUBJECT:
7.
Select ‘Yes’.
Note: In some cases, the software update may
take up to fifteen (15) to twenty (20) minutes
to complete. During this dwell time, it is
acceptable to work on other vehicles.
CAUTION
DO NOT turn the ignition switch
‘OFF’, start the engine, and/or remove
the USB drive from the vehicle during
the update process.
NOTICE
There will be multiple occurrences where the Kia logo will appear, the display will be black
during the update process and/or display “Preparing System Update” or “Updating…” for an
extended period of time. This is normal.
NOTICE
•
Confirm a fully charged battery is used (12.3 volts or higher is necessary)
•
DO NOT remove the USB drive or turn the ignition ‘OFF’ or interrupt the power supply
during the update.
•
Before conducting the update, verify that the software is not the latest version.
•
If any issues occur during/after the software update, contact Kia America Techline for
assistance.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ELE347 Multiple Models July 2024
Page 7 of 16
DISPLAY AUDIO 2.0/AVN5W SOFTWARE UPDATE
SUBJECT:
Note: A pop-up window ‘The system will
restart.’ will populate.
8.
Once the update has completed, confirm the
Software Version has been correctly updated.
9.
For Customers:
On the phone
1.
2.
iPhone®
▪
Update to latest iOS software version available.
▪
Go to Settings > General > CarPlay® and delete all the vehicles previously added.
▪
Go to Settings > Bluetooth® and delete all the vehicles previously added.
Android™
▪
Update to latest android operating system available.
▪
Go to Settings > Connected Devices > Android Auto™ and delete all the vehicles previously
added.
▪
Go to Settings > Connections > Bluetooth® and delete all the vehicles previously added.
On the head unit
1.
Go to SETUP > Device Connection > Bluetooth® Connection and delete all the paired devices.
2.
Go to SETUP > Device Connection > Phone Projection > Apple CarPlay® or Android Auto™ and
delete all the paired devices.
3.
Press the infotainment system reset button using a paperclip or pen (consult the owner’s
manual or Base Audio System Quick Reference Guide for exact location on the Kia model).
4. Pair the Bluetooth® and Phone Projection connections with the vehicle’s head unit to start
using it. Ensure Bluetooth® and Wi-Fi™ are enabled on the mobile device.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ELE347 Multiple Models July 2024
Page 8 of 16
DISPLAY AUDIO 2.0/AVN5W SOFTWARE UPDATE
SUBJECT:
AVN5W Software Download Procedure:
NOTICE
•
A laptop or desktop computer is required to download software.
•
The update software file can be downloaded from the Kia website.
•
File size to be downloaded is approx. 2 GB (for each model). Be sure to use a USB Drive (new
or reformatted) with enough space, minimum 8GB required.
1a.
Go to ‘https://update.kia.com/US/EN/Main’.
1b.
Select ‘Navigation Updater Download’.
2.
Select ‘For Windows’ or ‘For Mac’ operating
system.
3a.
Select ‘United States’.
3b.
Select ‘Next’.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ELE347 Multiple Models July 2024
Page 9 of 16
DISPLAY AUDIO 2.0/AVN5W SOFTWARE UPDATE
SUBJECT:
4a.
Select ‘Kia’.
4b.
Select ‘Next’.
5a.
Select a language (ex. ‘English’).
5b.
Select ‘Next’.
6a.
Select ‘Agree’ to agree to the ‘Terms &
Conditions’.
6b.
Select ‘Next’.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.
TSB: ELE347 Multiple Models July 2024
Page 10 of 16
DISPLAY AUDIO 2.0/AVN5W SOFTWARE UPDATE
SUBJECT:
6a.
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