GROUP

MODEL

ELE

2024MY~
Multiple Models w/
ccNC Head Unit

NUMBER

DATE

341 (Rev 1, 7/29/2024)

May 2024

TECHNICAL SERVICE BULLETIN

SUBJECT:

CCNC – DEALER MODE, FACTORY AND NETWORK RESET
 NOTICE
This bulletin has been revised to include additional information. New/revised sections of this
bulletin are indicated by a black bar in the margin area.
This bulletin provides information to access the ‘Dealer Mode’ function on 2024MY~ models listed on page 5
equipped with a Connected Car Navigation Cockpit (ccNC) head unit, and to perform a ‘Reset Network’ and/or
‘Factory Reset’ to address customer concerns related to activation of Kia Connect or Kia Connect features that
may have stopped working.

Examples of Kia Connect issues:
•

Remote Start/Climate stop working.

•

Vehicle Status on Kia Access App not updating.

•

Connected routing stop working.

Description

Page

Dealer Mode Instructions

2

Network Reset in Dealer Mode Instructions

4

Factory Reset in Dealer Mode Instructions

4

 NOTICE
A Technical Service Bulletin is a field fix repair program without customer notification that may be
performed during the warranty period. Any dealer requesting to perform this repair outside the
warranty period will require DPSM approval.

A printed copy is for reference only; publication information can be updated at any time.
Always refer to KGIS for the latest information. After logging in kdealer.com, the newest technical
publications are listed in ‘Service Releases’ and has the latest service information that has been released.

Page 2 of 5

CCNC – DEALER MODE, FACTORY AND NETWORK RESET

SUBJECT:

Dealer Mode Instructions:
1.

Ensure the radio is tuned to ‘FM’ mode.
Note: The radio does not have to be tuned to a
specific radio station. It only needs to be in ‘FM’
mode.

 IMPORTANT
Advise the customer that all stored information (radio presets, saved addresses, paired
devices, etc.) in the head unit will be deleted after the Factory Reset has been completed.
2.

Press and hold ‘SETUP’ until the Software
Info/Update screen is displayed.

3.

Adjust the radio volume to ‘7’.
Note: Ensure ‘FM’ mode is still selected.

4.

Once the volume has been adjusted to ‘7’,
press the bottom right hand corner, as shown.

5.

Adjust the radio volume to ‘3’.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: ELE341 (Rev 1) Multiple Models May 2024

Page 3 of 5
SUBJECT:

6.

CCNC – DEALER MODE, FACTORY AND NETWORK RESET
Once the volume has been adjusted to ‘3’,
press the bottom right hand corner, as shown.

7.

Adjust the radio volume to ‘1’.

8.

Once the volume has been adjusted to ‘1’,
press the bottom right hand corner, as shown.

The password prompt screen will populate.
9.

Enter password ‘2400’.

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: ELE341 (Rev 1) Multiple Models May 2024

Page 4 of 5

CCNC – DEALER MODE, FACTORY AND NETWORK RESET

SUBJECT:

Network Reset in Dealer Mode Instructions:
1.

On

the

‘Dealer

Mode’

screen,

select

‘Connected Car Service’.

2.

Select ‘Reset Network’.

3.

Select ‘Yes’ to continue resetting the network.

Factory Reset in Dealer Mode Instructions:
1.

Once in Dealer Mode, scroll down and select
‘Reset’.

2.

Select ‘Yes’ on the pop-up window.

Note: Once the Factory Reset has completed,
the head unit will automatically reboot. After
the reboot has completed, verify Kia Connect
services are working as designed. If the
customer’s concern has not been resolved,
open a Repair Assistance Techline case.
Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: ELE341 (Rev 1) Multiple Models May 2024

Page 5 of 5
SUBJECT:

CCNC – DEALER MODE, FACTORY AND NETWORK RESET

AFFECTED VEHICLE RANGE:
Model

Model Year

EV9 (MV)

2024MY~

Sorento (MQ4a)
Sorento PHEV (MQ4 PHEV PE)
Sorento HEV (MQ4 HEV PE)

2025MY~

K5 (DL3 PE)

WARRANTY INFORMATION:
N Code: M41 C Code: ZZ3
Claim
Type

Causal P/N

Qty.

Refer to EPC
W

for DCU Part
Number

Repair

Labor Op

Op

Replacement

Description

Code

Time

P/N

ccNC – Dealer Mode,
0

Factory Reset and
Network Reset

96560Q0B

0.3
M/H

N/A

Qty.

0

Printed TSB copy is for reference only; information may be updated at any time. Always refer to KGIS for the latest information.

TSB: ELE341 (Rev 1) Multiple Models May 2024