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65 17 24_MALFUNCTION WHEN PAIRING THE MAIN DIGITAL KEY (HU-H5)

SIB 65 17 24
MALFUNCTION WHEN PAIRING THE MAIN DIGITAL KEY (HU-H5)
☒

2024-07-08

THIS REPAIR IS MOBILE FRIENDLY

MODEL
E-Series
G20
G22
G23
G26
G82
G83

Model Description
3 Series Sedan
4 Series Coupe
4 Series Convertible
4 Series Gran Coupe
M4 Coupe
M4 Convertible

Affected Option Code
With:
SA 322 – Comfort Access
SA 6AE – Teleservices

Only for vehicles with Head Unit 5 (HU-H5)

SITUATION
It is not possible to complete the setup of the BMW Digital Key function in the vehicle with a smartphone.
The main digital key cannot be paired using the My BMW App. The digital key pairing process does not
respond after the message “Please place your smartphone on the NFC tray” appears in the Central
Information Display (CID).
No function is available with the NFC (near-field commumication) card either.

CAUSE
Unfavorable software in the head unit (HU-H5).

CORRECTION
Program the head unit (HU-H5).

PROCEDURE
Determine the vehicle’s current I-level by either using AIR or the Key Reader/AWP (Aftersales Workplace) applications.
If the I-Level is currently at S18A-24-07-525 or a more recent version:

Do not program the vehicle
Continue with standard diagnosis
If the I-level is lower than S18A-24-07-525:
Program the vehicle to I-level S18A-24-07-525 or higher using ISTA 4.48.1x (released June 25, 2024) or
higher.
Connect the battery charger to the vehicle
Connect the programming system to the vehicle (ISTA 4)
Determine measures plan
Accept and fully work through the measures plan with the control units to be programmed/encoded and
enabled
Follow the rework list
Depending on the rework list, carry out a vehicle test and delete the fault memory if needed
After the programming has been fully completed, check functionality of the system.

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65 17 24_MALFUNCTION WHEN PAIRING THE MAIN DIGITAL KEY (HU-H5)

Note: ISTA will automatically reprogram and code all programmable control modules that do not have the
latest software.
Always connect a BMW-approved battery charger/power supply (SI B04 23 10).
For information on programming and coding with ISTA, refer to Dealer Universal Portal / TIS / Technical
Documentation / Diagnostics and Programming / Programming Documentation.

CLAIM INFORMATION
Vehicle Programming and Encoding
During this workshop visit, the affected vehicle may show one or more programming and encoding Technical Campaign
repairs open, the programming and encoding procedure may only be invoiced one time.
Select one of these open Technical Campaigns to perform and submit for updating the vehicle to the required Ilevel, or higher when applicable (Includes labor operation codes 00 00 006/556, 61 21 528 and 61 00 730).
Please be sure to perform any additional before and/or after work (including attaching labels) as required by the
open campaigns on the vehicle. Close any remaining open programming and encoding Campaign repairs as
outlined in the corresponding Service Information Bulletin.

Only if the above situation does not apply, the BMW software solution is then covered under the terms of the
BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks, or the BMW Certified Pre-Owned
Program as described below.
Repair Code:

6512580200

Headunit High HU-H Software error / internal device fault

Obtain the flat rate unit (FRU) allowances for the following that applies.

Labor Operation
00 00 006
Or:
00 00 556
And:
61 21 528
And, as necessary:
61 00 006*
Or
00 58 500*
And
61 00 730

Description
Carrying out vehicle test (Main work)

Labor Allowance
As applicable

Carrying out vehicle test (Plus work)

As applicable

Supporting voltage of the vehicle electrical system /
recharging vehicle battery

As applicable

Performing vehicle diagnosis – test module (Work time)

WT

Diagnosis Worktime Flat Rate (See below)

2 FRU

Programming/encoding control unit(s)

As applicable

If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of
00 00 006, or exclude (including 61 21 528) when the Vehicle Test is included in another repair.
Work time labor operation codes 61 00 006 and 00 58 500 are not considered Main labor operations.

BMW Group’s AIR Application Resource for Flat Rate Labor Operation Codes
To obtain the corresponding flat rate unit (FRU) allowance information from the BMW Group AIR application
resource, start by entering the Chassis Number, which consists of the last seven (7) characters of the VIN.
Click on the “Search” button, and then enter the applicable flat rate labor operation in the FR code field.
Vehicle Programming and Encoding – Additional Work (RO and Claim Comments Required)

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This procedure automatically reprograms and encodes any vehicle control modules that do not have the latest software Ilevel.

If one or more control modules fail during the reprogramming procedure, claim the required consequential
repair work procedures to address this issue (including performing the IRAP Control Unit Recovery first as
required, refer to the SIB in AIR) under the Repair Code in this bulletin together with the corresponding labor
operation codes and their flat rate unit (FRU) allowance(s), including the diagnosis* that applies.
Please explain the additional work procedures that were performed (The why and the what) on the repair order and in the
claim comments.

For covered repairs that address control module failures that occurred prior to performing this
reprogramming procedure, claim this work with the appliable Repair Code listed in AIR together with the
corresponding labor operation codes and their flat rate unit (FRU) allowance(s), including the diagnosis* that
applies.
(*) Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable procedure for
documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis work time (WT), job/repair
work time (WT), and the vehicle repairs your center performed, unless otherwise required by State law.

BMW Group’s AIR Application Resource for Flat Rate Labor Operation Codes
To obtain the corresponding flat rate unit (FRU) allowance information from the BMW Group AIR application
resource, start by entering the the Chassis Number (last seven (7) characters of the VIN), and click on the
“Search” icon. If the “Vehicle Selection” window displays two or more model possible vehicle choices, select
the applicable Model, or enter the full VIN (17 characters) instead to proceed. Click on the “Flat Rate Units”
button and enter a flat rate labor operation code number “without spaces” in the field to the right, click on the
“Search” icon to display the corresponding listing of “Flat rate unit group details” that are available and their
corresponding FRU allowances.
Other Repairs
If other eligible and covered work is performed because of performing the ISTA diagnostics, related test
plans, and/or other approved diagnosis procedures, claim this work with the applicable Repair Code listed in
AIR together with the corresponding labor operation codes and their flat rate unit (FRU) allowance(s),
including the diagnosis* that applies.

FEEDBACK REGARDING THIS BULLETIN
Technical Feedback
Warranty Feedback
Parts Feedback

To submit feedback for the technical topic of this bulletin: Submit your
feedback in the rating box at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the
Warranty Documentation Portal
To submit feedback for the PARTS section of this bulletin: Submit an IDS
ticket to the Parts Department

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