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65 09 24_SERVICE ACTION: PROGRAMMING COMPLETE VEHICLE – U10/U11

SIB 65 09 24
SERVICE ACTION: PROGRAMMING COMPLETE VEHICLE – U10/U11

2024-07-03

This Service Information Bulletin (Revision 2) replaces SI B65 09 24 dated June 2024.
What’s New:
Claim Information section revised

☒

THIS REPAIR IS MOBILE FRIENDLY

MODEL
E-Series
U10
U11

Model Description
X2 Sports Activity Coupe
X1 Sports Activity Vehicle

Production Date
From October 18, 2023 to March 15, 2024
From July 19, 2023 to March 19, 2024

AFFECTED VEHICLES
Vehicles which require this campaign to be completed will show it as “Open” when checked either in AIR, AWP,
Campaign Summary, or Warranty Vehicle Inquiry
Please make sure you check your center’s inventory as soon as possible. You can see a list of affected vehicles
in Inventory Campaign Details (ICD) under ROSS
For centers that qualify, this Service Action repair is eligible to be performed via Mobile Assistance

SITUATION
Quality improvements and robustness measures are to be implemented on the affected vehicles via this
software update.
The software update improves functions in the following areas of the vehicle:
Bluetooth malfunctions
The start-up phase of the HU has been shortened (faster start of the operating system)
The number of disconnections from Apple CarPlay have been reduced
Vehicle access and the drive-ready state have been improved
The AC charging abort error has been fixed
Remote Control Parking without function

CAUSE
Unfavorable software in the vehicle.

CORRECTION
Program the complete vehicle via Remote Software Update (RSU) or ISTA.

PROCEDURE
Determine what is the vehicle’s current I-level by either using AIR, or AWP (Aftersales Workplace) applications. Based on the
vehicle’s current I-level, if necessary, program the vehicle to I-level U006-24-03-540 or higher via RSU or ISTA.

Remote Software Update (RSU) is the preferred method of software installation for this Service Action. The
vehicle will need to be updated to RSU software version 03.2024/40 or higher.
Note: RSU software levels are titled differently than I-levels, even though they are the same software. For
example: RSU software 03/2024.40 is equivalent to I-Level …24-03-540.
It must be checked whether the customer has already downloaded the required RSU software into the vehicle but has NOT
YET installed it. In this case, programming must be carried out via RSU as described under Step 1. If the RSU software

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update is not available in the vehicle OR is lower than version 03.2024/40, then proceed with Step 2.
For more information, a detailed description of the procedure can be found in COMPASS in the dealer portal (COMPASS
article 80383).
1. Program via Remote Software Update

The processing of the technical campaign must be carried out via RSU as long as the requirements
listed in Step A are met.
A. Check the available RSU version in the System Settings vehicle app

i. Open the System Settings vehicle app and select Remote Software Upgrade.
ii. The version of the software that is currently installed in the vehicle is shown in the
upper area. The version of the software that will be installed in the vehicle via Remote
Software Upgrade is also displayed.
iii. If the RSU software version to be installed is 03/2024.40 or higher, proceed with the
RSU installation (Step B). If the RSU version is lower than 03/2024.40 or no RSU is
available for installation in the vehicle, then skip to Step 2.

B. Install Available RSU in the vehicle

i. If the RSU software version to be installed is 03/2024.40 or higher, start the RSU
installation in the vehicle and follow the prompted instructions in the Central
Information Display. If the software version to be installed is lower than 03/2024.40,
skip to Step 2.
ii. After approx. 30 minutes, you must check in the vehicle whether the RSU installation
has been carried out successfully and that software version 03/2024.40 or higher
has been installed.
iii. If the programming has been carried out successfully, the vehicle can be returned to
the customer.
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2. Programming via ISTA
If RSU software is not currently downloaded in the vehicle OR the RSU software currently downloaded is lower than
03/2024.40, then the vehicle software will need to be updated to U006-24-03-540 or higher via ISTA.
Determine what is the vehicle’s current I-level by either using AIR, or AWP (Aftersales Workplace) applications.

Based on the vehicle’s current I-level, if necessary, program the vehicle to I-level U006-24-03-540 or higher
using ISTA 4.46.4x (released April 4, 2024) or higher.
Connect the battery charger to the vehicle
Connect the programming system to the vehicle (ISTA 4)
Determine measures plan
Accept and fully work through the measures plan with the control units to be programmed/encoded
and enabled
Follow the rework list
Depending on the rework list, carry out a vehicle test and delete the fault memory if needed
After the programming has been fully completed, check functionality of the system.
Note: ISTA will automatically reprogram and code all programmable control modules that do not have the
latest software.
Always connect a BMW-approved battery charger/power supply (SI B04 23 10).
For information on programming and coding with ISTA, refer to Dealer Universal Portal / TIS / Technical
Documentation / Diagnostics and Programming / Programming Documentation.

CLAIM INFORMATION
Vehicle Programming and Encoding
During this workshop visit, the affected vehicle may also show one or more programming and encoding Technical Campaign
repairs open, the programming and encoding procedure may only be invoiced one time.
Select one of these open Technical Campaigns to perform and submit for updating the vehicle to the required I-level
or higher instead when applicable (This includes 00 00 006 or 00 00 556, 61 21 528, and 61 00 730).
Please be sure to also perform any additional before and/or after work (including attaching labels) as required by
the open campaigns on the vehicle. Close any other open programming and encoding Campaign repairs as outlined
in the corresponding Service Information Bulletin.

As determined by the above, reimbursement for this Service Action will be via normal claim entry utilizing the
work package information below that applies.
Repair Code:

0065740400

U10 U11 Program control units (quality measures)

Below are the special flat rate labor operation code choices for this action.
Completion before the first vehicle delivery to a customer or the vehicle is already in the workshop.
Work Pkg

Labor Operation Description (Plus work)

#1

00 76 590

Programming and encoding the vehicle
control units, includes Carrying out vehicle
test (00 00 556/61 21 528)

Labor Allowance
8 FRU

Or:

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#2

65 09 24_SERVICE ACTION: PROGRAMMING COMPLETE VEHICLE – U10/U11

00 76 591

Programming and encoding the vehicle
control units was performed in conjunction
with another campaign/repair prior to or
during this workshop visit (vehicle is
already at the specified Target integration
level or higher, no repair is necessary)

00 76 781

Remote Software Upgrade performed (RSU
2 FRU
status: Ready to be installed)

1 FRU

Or:
#3
Or:
The vehicle arrives at your center and this Service Action shows open (No other Main work will be
performed or claimed during this workshop visit)
Work Pkg

Labor Operation Description (Main work)

Labor Allowance

#4

00 76 074

Programming and encoding the vehicle
control units, includes Carrying out vehicle
test (00 00 006/61 21 528)

9 FRU

00 76 075

Programming and encoding the vehicle
control units was performed in conjunction
with another campaign/repair prior to or
during this workshop visit (vehicle is
already at the specified Target integration
level or higher, no repair is necessary)

1 FRU

00 76 169

Remote Software Upgrade performed (RSU
3 FRU
status: Ready to be installed)

Or:

#5

Or:
#6

Only one of the flat rate labor operation codes listed above can be used for claim submission/reimbursement purposes. Also,
only one Main work flat rate labor operation code can be claimed per workshop visit.

Claim Repair Comments
Only reference the SIB number and the work package (Pkg) number performed in the technician’s RO notes and in the claim
comments (For example: B65 09 24 WP 1), unless otherwise required by State law.
Vehicle Programming and Encoding – Additional Work (RO and Claim Comments Required)
This procedure automatically reprograms and encodes any vehicle control modules that do not have the latest software Ilevel.

If one or more control modules fail during the reprogramming procedure, claim the required consequential
repair work procedures to address this issue (including performing the IRAP Control Unit Recovery first as
required, refer to the SIB in AIR) under the Repair Code in this bulletin together with the corresponding labor
operation codes and their flat rate unit (FRU) allowance(s), including the diagnosis* that applies.
Please explain the additional work procedures that were performed (The why and the what) on the repair order and in the
claim comments, especially if an issue occured during or after an on-site RSU attempt.

For covered repairs that address control module failures that occurred prior to performing this
reprogramming procedure, claim this work with the appliable Repair Code listed in AIR together with the

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corresponding labor operation codes and their flat rate unit (FRU) allowance(s), including the diagnosis* that
applies.
(*) Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable procedure for
documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis work time (WT), job/repair
work time (WT), and the vehicle repairs your center performed, unless otherwise required by State law.

FEEDBACK REGARDING THIS BULLETIN
Technical Feedback
Warranty Feedback
Parts Feedback

To submit feedback for the technical topic of this bulletin: Submit your
feedback in the rating box at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the
Warranty Documentation Portal
To submit feedback for the PARTS section of this bulletin: Submit an IDS
ticket to the Parts Department

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