NHTSA ID Number: 11005239
Manufacturer Communication Number: B640824
TSB/Document Date: 2024-07-25
Summary
A software error in the automatic air conditioning control unit allows the electric auxiliary heater to keep the heating and air conditioning system awake, causing a drain on the electrical system.
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TSB/Document ID: B640824
Replacement Service Bulletin Number:
MFR Communication Date: 2024-07-24
MFR Internal Campaign ID/Software Version: 0064320200
Communication Type: Service Campaign
NHTSA Components: VISIBILITY/WIPER
MFR Component System:
MFR Component Subsystem:
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7/24/24, 2:11 PM
64 08 24_DELIVERY STOP: HEATING AND AIR CONDITIONING SYSTEM
SIB 64 08 24
DELIVERY STOP: HEATING AND AIR CONDITIONING SYSTEM
2024-07-24
This Service Information Bulletin (Revision 2) replaces SI B64 08 24 dated July 2024.
What’s New:
RSU SW version added.
MODEL
E-Series
G09
Model Description
BMW
XM Sports Activity Vehicle
Production Date
November 12, 2022 – June 28, 2024
AFFECTED VEHICLES
Vehicles which require this campaign to be completed will show it as “Open” when checked either in AIR,
AWP, Campaign Summary or Warranty Vehicle Inquiry.
Please make sure you check your dealer inventory as soon as possible. As of July 19, 2024, you can see a
list of affected vehicles in Inventory Campaign Details (ICD) under ROSS.
SITUATION
BMW AG has issued a Delivery Stop (effective July 18, 2024) on certain Model Year 2023 - 2024 BMW
vehicles that were produced between November 12, 2022, and June 28, 2024.
Do not deliver to a customer, a New, Certified Pre-Owned or Used vehicle subject to a Delivery Stop,
until the vehicle is repaired. Do not use or sell replacement equipment/parts subject to a Delivery
Stop.
CAUSE
A software error in the automatic air conditioning control unit allows the electric auxiliary heater to keep the
heating and air conditioning system awake, causing a drain on the electrical system.
CORRECTION
Program the vehicle using Remote Software Update (RSU), or alternately using ISTA (only if RSU is not
available.)
PROCEDURE
Determine what the vehicle’s current I-level is by either using AIR, or AWP (Aftersales Workplace)
applications. Based on the vehicle’s current I-level, if necessary, program the vehicle to I-level S18A-24-07535 or higher via RSU or ISTA.
Remote Software Update (RSU) is the preferred method of software installation for this Service
Action. The vehicle will need to be updated to RSU software version 07.2024.40 or higher. RSU SW version
07/2024.40 is scheduled to be released September 16, 2024.
Note: RSU software levels are titled differently than I-levels, even though they are the same software. For
example: RSU software 07.2024.40 is equivalent to I-Level S18A-24-07-535.
It must be checked whether the customer has already downloaded the required RSU software into the
vehicle but has NOT YET installed it. In this case, programming must be carried out via RSU as described
under Step 1. If the RSU software update is not available in the vehicle OR is lower than version
07.2024.40, then proceed with Step 2.
For more information, a detailed description of the procedure can be found in COMPASS in the dealer portal
(COMPASS article 80383).
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64 08 24_DELIVERY STOP: HEATING AND AIR CONDITIONING SYSTEM
For information on the Connected Drive Dealer Cockpit see SI B84 05 19
For information on Remote Software Upgrade (RSU) see SI B09 02 20
1. Program via Remote Software Update.
The processing of the technical campaign must be carried out via RSU as long as the requirements listed in
Step A are met.
A. Check the available RSU version in the System Settings vehicle app.
i. Open the System Settings vehicle app and select Remote Software Upgrade.
ii. The version of the software that is currently installed in the vehicle is shown in the upper area. The
version of the software that will be installed in the vehicle via Remote Software Upgrade is also
displayed.
iii. If the RSU software version to be installed is 07/2024.40 or higher, proceed with the RSU
installation (Step B).
If the RSU version is lower than 07/2024.40 or no RSU is available for installation in the vehicle, then
skip to Step 2.
B. Install Available RSU in the vehicle.
i. If the RSU software version to be installed is 07/2024.40 or higher, start the RSU installation in the
vehicle and follow the prompted instructions in the Central Information Display. If the software version
to be installed is lower than 07/2024.40, skip to Step 2.
ii. After approx. 30 minutes, you must check in the vehicle whether the RSU installation has been
carried out successfully and that software version 07/2024.40 or higher has been installed.
iii. If the programming has been carried out successfully, the vehicle can be returned to the
customer.
2. Programming via ISTA
If RSU software is not currently downloaded in the vehicle OR the RSU software currently downloaded is
lower than 07/2024.40, then the vehicle software will need to be updated to S18A-24-07-535 or higher via
ISTA.
Determine what is the vehicle’s current I-level by either using AIR, or AWP (Aftersales Workplace)
applications.
Based on the vehicle’s current I-level, if necessary, program the vehicle to I-level S18A-24-07-535 or higher
using ISTA 4.48.3x (released July 23, 2024) or higher.
Connect the battery charger to the vehicle
Connect the programming system to the vehicle (ISTA 4)
Determine measures plan
Accept and fully work through the measures plan with the control units to be programmed/encoded
and enabled
Follow the rework list
Depending on the rework list, carry out a vehicle test and delete the fault memory if needed
After the programming has been fully completed, check functionality of the system.
Note: ISTA will automatically reprogram and code all programmable control modules that do not have the
latest software.
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Always connect a BMW-approved battery charger/power supply (SI B04 23 10).
For information on programming and coding with ISTA, refer to Dealer Universal Portal / TIS / Technical
Documentation / Diagnostics and Programming / Programming Documentation.
PARTS INFORMATION
Parts replacement is not necessary for this repair.
CLAIM INFORMATION
Reimbursement for this Action will be via normal claim entry utilizing the work package information below
that applies.
Plusposition (+)
Main work
Completion before the first vehicle delivery to a customer or the vehicle is
already in the workshop
The vehicle arrives for this Action, no other Main work will be
performed/claimed during this workshop visit
Below are the special flat rate labor operation code choices for this action.
Repair Code:
0064320200
---
Remote Software Upgrade (RSU) Status - Ready to be Installed.
Work Package
#1
Labor Operation Description
Labor Allowance
00 76 903
Remote Software Upgrade performed
(RSU status: Ready to be installed)
(Plusposition)
2 FRU
00 76 268
Remote Software Upgrade performed
(RSU status: Ready to be installed)
(Main work)
3 FRU
Or:
#2
Or:
Vehicle Programming and Encoding
During this workshop visit, the affected vehicle may also show one or more programming and encoding Technical
Campaign repairs open, the programming and encoding procedure may only be invoiced one time.
Select one of these open Technical Campaigns to perform and submit for updating the vehicle to the required I-level
or higher instead when applicable (this includes 00 00 006 or 00 00 556, 61 21 528, and 61 00 730).
Please be sure to also perform any additional before and/or after work (including attaching labels) as required by
the open campaigns on the vehicle. Close any other open programming and encoding Campaign repairs as outlined
in the corresponding Service Information Bulletin.
As determined by the above, select and submit for the work package information below that applies.
Work Package
#3
Or:
about:blank
Labor Operation Description
00 76 901
Programming and encoding the vehicle
control units ((heating/air conditioning
system), includes Carrying out vehicle
test (00 00 556/61 21 528)
(Plusposition)
Labor Allowance
8 FRU
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#4
64 08 24_DELIVERY STOP: HEATING AND AIR CONDITIONING SYSTEM
00 76 266
Programming and encoding the vehicle
control units ((heating/air conditioning
system), includes Carrying out vehicle
test (00 00 006/61 21 528) (Main work)
10 FRU
Or the:
Vehicle is at the Specified Target Integration Level or Higher
Work Package
#5
Labor Operation Description
Labor Allowance
00 76 902
Either in conjunction with another
campaign/repair prior to or during
this workshop visit (RSU
excluded), the vehicle is already at the 1 FRU
specified Target integration level or
higher, no repair is necessary
(Plusposition)
076 267
In conjunction with another
campaign/repair prior to or during
this workshop visit (RSU
excluded), the vehicle is already at the 1 FRU
specified Target integration level or
higher, no repair is necessary (Main
work)
Or:
#6
Only one of the flat rate labor operation codes listed above can be used for claim submission/reimbursement
purposes. Also, only one Main work flat rate labor operation code can be claimed per workshop visit.
Claim Repair Comments
Only reference the SIB number and the work package (Pkg) number performed in the technician’s RO notes and
in the claim comments (For example: B64 08 24 WP 1), unless otherwise required by State law.
Vehicle Programming and Encoding – Additional Work (RO and Claim Comments Required)
This procedure automatically reprograms and encodes any vehicle control modules that do not have the latest
software I-level.
If one or more control modules fail during the reprogramming procedure, claim the required consequential
repair work procedures to address this issue (including performing the IRAP Control Unit Recovery first as
required, refer to the SIB in AIR) under the Repair Code in this bulletin together with the corresponding labor
operation codes and their flat rate unit (FRU) allowance(s), including the diagnosis* that applies.
Please explain the additional work procedures that were performed (The why and the what) on the repair order and
in the claim comments, especially if an issue occurred during or after an on-site RSU attempt.
For covered repairs that address control module failures that occurred prior to performing this
reprogramming procedure, claim this work with the appliable Repair Code listed in AIR together with the
corresponding labor operation codes and their flat rate unit (FRU) allowance(s), including the diagnosis* that
applies.
(*) Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable
procedure for documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis work
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time (WT), job/repair work time (WT), and the vehicle repairs your center performed, unless otherwise required by
State law.
FEEDBACK REGARDING THIS BULLETIN
Technical Feedback
Warranty Feedback
Parts Feedback
To submit feedback for the technical topic of this bulletin: Submit your
feedback in the rating box at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the
Warranty Documentation Portal
To submit feedback for the PARTS section of this bulletin: Submit an IDS
ticket to the Parts Department
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