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37 01 24_KNOCKING NOISE FROM FRONT AXLE

SIB 37 01 24
KNOCKING NOISE FROM FRONT AXLE
☐

2024-07-12

THIS REPAIR IS MOBILE FRIENDLY

MODEL
E-Series

Model Description
BMW XM Sports Activity
Vehicle

Production Date

G60 BEV

i5 Sedan

SOP to April 2024

2VW – adaptive M
suspension Professional

G70 ICE, BEV

7 Series Sedan & i7
Sedan

SOP to April 2024

2VS – Executive Drive Pro

G09

Affected Option Code

SOP to April 2024

SITUATION
While driving at low speeds (15-40 mph) on flat road surfaces, a knocking noise from the front axle may be
heard during steering wheel movements. See attached videos V37 01 24 and V37 02 24

CAUSE
Inadequate preload/gap leads to backlash in the active stabilizer.

CORRECTION
If the issue can be reproduced in accordance with attached videos, replace the active front stabilizer.

PROCEDURE
Replace the active front stabilizer as per the REP 37 11 511.

PARTS INFORMATION
To determine the part number(s) that applies to the specific vehicle being repaired, enter the VIN/chassis
number into either ETK or AIR, this will consider the specific equipment and/or options that are fitted to the
vehicle.
Part Number
Refer to ETK/AIR

Description
Active stabilizer front

Quantity
1

Additionally, other materials and small parts that are not specified above, such as fluids, lubricants, one-time
use screws, nuts, and seals, which must be replaced or installed (according to the ISTA repair
instructions/ETK/AIR), are to be selected from the Electronic Parts Catalog, and/or other approved BMW
Group resources according to the respective vehicle type. Invoiced these items separately under the Repair
Code listed in this bulletin.

CLAIM INFORMATION
Vehicle Programming and Encoding
During this workshop visit, the affected vehicle may also show one or more programming and encoding Technical Campaign
repairs open, the programming and encoding procedure may only be invoiced one time.
After replacing the active front stabilizer, select one of these open Technical Campaigns to perform and submit for
updating the vehicle to the required I-level, or higher when applicable (Includes labor operation codes 00 00 006/556,
61 21 528 and 61 00 730).
Please be sure to also perform any additional before and/or after work (including attaching labels) as required by
the open campaigns on the vehicle. Close any other open programming and encoding Campaign repairs as outlined
in the corresponding Service Information Bulletin.

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Only when the above does not apply, the BMW software solution is then covered under the terms of the
BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks, or the BMW Certified Pre-Owned
Program as described below.
Repair Code:

3711043900

Active stabilizer bar ARS, front axle Unpleasant noises

Obtain the flat rate unit (FRU) allowances for the following that applies.

Labor
Operation
00 00 006

Description

Labor Allowance

Carrying out vehicle test (Main work)

As applicable

Carrying out vehicle test (Plusposition work)

As applicable

Supporting voltage of the vehicle electrical system /
recharging vehicle battery

As applicable

Or:
00 00 556
And:
61 21 528

If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of
00 00 006, or exclude them (including 61 21 528) when the Vehicle Test is included in another repair.
And, as needed:
Labor
Operation
37 10 002*; or
37 99 000*

Description

Labor Allowance

Troubleshooting – Checking and reproducing the issue
(Work time)

WT FRU

Diagnosis Worktime Flat Rate

2 FRU

Or:
00 58 500*

Work time labor operation codes 37 10 002/37 99 000 and 00 58 500 are not considered Main labor operations.

And:
Labor
Operation
37 11 511

Description

Labor Allowance

Replacing the front active anti-roll bar (After vehicle
diagnosis, without programming/coding)

As applicable

And for vehicles without an open programming Technical Campaign
Labor
Operation
61 00 730

Description

Labor Allowance

Program/encode control unit(s), includes deleting the fault
memory

As applicable

When applicable:
Sublet – Bulk Supply Materials (RO and Claim Comments Required)
Sublet Code 4

Reimbursement for the repair-related bulk supply materials
(Do not use the BMW part numbers for claim submission)

See the sublet
reimbursement
calculations below

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Sublet reimbursement calculation for claiming the applicable repair-related bulk supply material (BMW part
number) is at the full or proportional dealer net (DN) price amount for the quantity used plus your center’s
handling.
Enter this material cost in sublet and itemize the amount on the repair order and in claim comment section.
Vehicle Programming and Encoding – Additional Work (RO and Claim Comments Required)
This procedure automatically reprograms and encodes any vehicle control modules that do not have the latest software Ilevel.

If one or more control modules fail during the reprogramming procedure, claim the required consequential
repair work procedures to address this issue (including performing the IRAP Control Unit Recovery first as
required, refer to the SIB in AIR) under the Repair Code in this bulletin together with the corresponding labor
operation codes and their flat rate unit (FRU) allowance(s), including the diagnosis* that applies.
Please explain the additional work procedures that were performed (The why and the what) on the repair order and in the
claim comments.

For covered repairs that address control module failures that occurred prior to performing this
reprogramming procedure, claim this work with the appliable Repair Code listed in AIR together with the
corresponding labor operation codes and their flat rate unit (FRU) allowance(s), including the diagnosis* that
applies.
(*) Based on which one applies to your center, please refer to SI B01 01 20 or B01 07 20 for the applicable procedure for
documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis work time (WT), job/repair
work time (WT), and the vehicle repairs your center performed, unless otherwise required by State law.

BMW Group’s AIR Application Resource for Flat Rate Labor Operation Codes
To obtain the corresponding flat rate unit (FRU) allowance information from the BMW Group AIR application
resource, start by entering the the Chassis Number (last seven (7) characters of the VIN), and click on the
“Search” icon. If the “Vehicle Selection” window displays two or more model possible vehicle choices, select
the applicable Model, or enter the full VIN (17 characters) instead to proceed. Click on the “Flat Rate Units”
button and enter a flat rate labor operation code number “without spaces” in the field to the right, click on the
“Search” icon to display the corresponding listing of “Flat rate unit group details” that are available and their
corresponding FRU allowances.

FEEDBACK REGARDING THIS BULLETIN
Technical Feedback
Warranty Feedback
Parts Feedback

To submit feedback for the technical topic of this bulletin: Submit your
feedback in the rating box at the top of this bulletin
To submit feedback for the CLAIMS section of this bulletin: Submit an IDS
ticket to the Warranty Department, or use the chat available in the
Warranty Documentation Portal
To submit feedback for the PARTS section of this bulletin: Submit an IDS
ticket to the Parts Department

Supporting Materials
Videos
37 01 24
37 02 24

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