NHTSA ID Number: 11005035
Manufacturer Communication Number: T-SB-0012-24 Rev1
TSB/Document Date: 2024-07-23
Summary
A head unit software update is now available for 2022 model year Tundra and Tundra Hybrid vehicles equipped with Toyota Multimedia (version 1020 or earlier). This software update provides improved performance and capability for the following: •User Profile configuration and display. •Cloud Navigation and Intelligent Voice Assistant. •Mobile device connectivity. •On-screen display and system settings/configuration. •Security enhancements. A head unit software update is now available for 2022 model year Tundra and Tundra Hybrid
vehicles equipped with Toyota Multimedia (earlier than version 1040). This software update includes the following improvements: •Cloud navigation. •Intelligent assistant voice recognition. •Showing and controlling explicit audio content. •User interface. •Bluetooth®. •Bug fixes. This software update removes the following feature: •Hybrid radio. A head unit software update is now available for 2023 model year Sequoia Hybrid, Tundra, and Tundra Hybrid, vehicles equipped with Toyota Multimedia (version 1040 or earlier). This software update provides improved performance and capability for the following: •User Profile. •Over-the-air (OTA) notifications. •Ability to search during a call. •Bug fixes settings/configuration. •Security enhancements. A head unit software update is now available for 2023 – 2024 Sequoia Hybrid, and 2022 – 2024 model year Tundra and Tundra Hybrid vehicles equipped with Toyota Multimedia (earlier than version 2050). This software update includes the following improvements: •User interface design. •Intelligent assistant. •Navigation lane guidance. •Phone book search. •Bug fixes. A head unit software update is now available for 2023 – 2024 Sequoia Hybrid, and 2022 – 2024 model year Tundra and Tundra Hybrid vehicles equipped with Toyota Multimedia (earlier than version 2170). This software update includes the following improvements: •User Profile. •User interface. •Cloud navigation. •Intelligent assistant voice recognition. •Bug fixes.
rb_update_2024_TUNDRA_NE_VD_D_02150.zip
CA
rb_update_2022_TUNDRA_NP_CA_D_01040.zip
HU
rb_update_2024_TUNDRA_NP_HU_D_02170.zip
VD
rb_update_2024_TUNDRA_NP_VD_D_02150.zip
Entry
Sequoia HV
2023 – 2024
Premium
2022
2022 – 2024
Tundra,
Tundra HV
Entry
2022
2022 – 2024
Premium
© 2024 Toyota Motor Sales, USA
T-SB-0012-24
Rev1
March 4, 2024
Page 11 of 22
Head Unit Software Update Version 2170 (Panasonic)
Software Update Information (continued)
MULTIMEDIA SOFTWARE FILE DOWNLOAD
The multimedia software update file may be downloaded directly from this Service Bulletin by
clicking on the file name in the table above.
Once downloaded, do NOT extract the files (unzip), the files need to be saved directly to a
blank USB flash drive.
Confirm there is no “(1)” or similar suffix on the file due to multiple downloads.
Do NOT rename the file unless it is to remove “(1)” or similar.
Multiple files can NOT be on the same USB flash drive; if there are two files on the USB flash
drive beginning with “rb_update” the software installation will NOT begin.
Use a blank USB flash drive from a trusted “name-brand” manufacturer with the
following specifications:
Storage capacity: 4.0 – 32 GB.
USB flash drives larger than 32 GB that can be partitioned to smaller sizes will NOT work.
If a 32 GB USB flash drive is not working, try a smaller capacity USB flash drive.
Communication format: USB 2.0 or newer.
File format: FAT 32 (Windows®).
USB-C vehicles will require a USB-C flash drive or adapter that is capable of transferring data
(not just charging).
NOTE
The USB method should ONLY be used when the Wi-Fi/Cellular method of updating is unsuccessful.
NOTICE
To prevent damaging the head unit, DO NOT put multiple files on the same USB flash drive at
the same time.
It is recommended to use one separate USB flash drive per file: For example, one for HU file,
one for VD file (one for CA if applicable).
© 2024 Toyota Motor Sales, USA
T-SB-0012-24
Rev1
March 4, 2024
Page 12 of 22
Head Unit Software Update Version 2170 (Panasonic)
Software Update Procedures
Wi-Fi Connection Procedure ...................................................................................................12
OTA Update Procedure (Wi-Fi and Cellular) ...........................................................................14
USB Update Procedure ........................................................................................................... 19
Wi-Fi Connection Procedure
1. Turn ON the ignition.
2. Select the gear icon in the lower left corner of
the radio screen.
Figure 3.
3. Select Data & Wi-Fi.
Figure 4.
© 2024 Toyota Motor Sales, USA
T-SB-0012-24
Rev1
March 4, 2024
Head Unit Software Update Version 2170 (Panasonic)
Software Update Procedures (continued)
Wi-Fi Connection Procedure (continued)
4. Select Wi-Fi and turn the Wi-Fi toggle to ON.
Figure 5.
HINT
This step is used to connect the vehicle to
an EXTERNAL Wi-Fi source.
Wi-Fi connection is NOT required for
updates that are delivered through
DCM data.
5. Select the Wi-Fi network desired to connect.
Figure 6.
NOTE
It is NOT possible to connect to a Wi-Fi
source that requires a username and
password to be entered in a browser.
6. Follow the on-screen instructions.
A message will appear confirming that the
vehicle is successfully connected to
the network.
Figure 7.
© 2024 Toyota Motor Sales, USA
Page 13 of 22
T-SB-0012-24
Rev1
March 4, 2024
Head Unit Software Update Version 2170 (Panasonic)
Software Update Procedures (continued)
OTA Update Procedure (Wi-Fi and Cellular)
1. Select the gear icon, scroll down, and select
Software update.
Figure 8.
2. Are software updates available?
Figure 9.
YES — Continue to step 3.
NO — This bulletin does NOT apply,
continue diagnosis using the
applicable Repair Manual.
Figure 10.
© 2024 Toyota Motor Sales, USA
Page 14 of 22
T-SB-0012-24
Rev1
March 4, 2024
Page 15 of 22
Head Unit Software Update Version 2170 (Panasonic)
Software Update Procedures (continued)
OTA Update Procedure (Wi-Fi and Cellular) (continued)
3. Select Model info.
Figure 11.
4. Is the software up to date?
(Refer to Table 1 below.)
Figure 12.
YES — This bulletin does NOT apply.
Continue diagnosis using the
applicable Repair Manual.
NO — Continue to step 5.
Table 1. Software Version Information
TYPE
PREVIOUS VERSION
CURRENT VERSION
HU Version
Earlier than 2170
2170
VD Version
Earlier than 2150
2150
5. Select Update Software.
Figure 13.
© 2024 Toyota Motor Sales, USA
T-SB-0012-24
Rev1
March 4, 2024
Head Unit Software Update Version 2170 (Panasonic)
Software Update Procedures (continued)
OTA Update Procedure (Wi-Fi and Cellular) (continued)
6. Select Accept on the Terms of service screen.
Figure 14.
7. Wait for the update to download.
Figure 15.
8. Select Accept on the Notice pop-up message
if it appears.
Figure 16.
© 2024 Toyota Motor Sales, USA
Page 16 of 22
T-SB-0012-24
Rev1
March 4, 2024
Head Unit Software Update Version 2170 (Panasonic)
Software Update Procedures (continued)
OTA Update Procedure (Wi-Fi and Cellular) (continued)
9. Wait for the update to download. Once the
head unit begins installation, the update will
take 10 minutes or less.
Figure 17.
NOTE
Do NOT turn OFF the engine or ACC
BEFORE the software is ready
for updating.
Selecting Cancel will cancel the installation
of the specific component, but it can be
installed manually later.
10. If a major update is being installed the
message “Software update in progress” will
be displayed.
Figure 18.
NOTE
Do NOT turn OFF the engine or ACC
BEFORE the software has
updated successfully.
Selecting Cancel will cancel the installation
of the specific component, but it can be
installed manually later.
© 2024 Toyota Motor Sales, USA
Page 17 of 22
T-SB-0012-24
Rev1
March 4, 2024
Head Unit Software Update Version 2170 (Panasonic)
Software Update Procedures (continued)
OTA Update Procedure (Wi-Fi and Cellular) (continued)
11. The software installation is complete when
either a “Software installation complete” banner
(Figure 19) or the “Software update complete”
screen (Figure 20) is displayed.
Figure 19.
NOTE
If the vehicle has installed a major update,
and the “Software update complete” screen is
displayed, then an IG-OFF/ON will need to be
performed prior to attempting to operate any
of the multimedia functions.
Figure 20.
12. If a restart is necessary, select Yes to restart
the head unit.
Figure 21.
NOTE
If No is selected or the vehicle is switched to
IG-OFF, the installation will occur at the
next IG-ON.
© 2024 Toyota Motor Sales, USA
Page 18 of 22
T-SB-0012-24
Rev1
March 4, 2024
Page 19 of 22
Head Unit Software Update Version 2170 (Panasonic)
Software Update Procedures (continued)
OTA Update Procedure (Wi-Fi and Cellular) (continued)
13. If after IG-OFF/ON a “Software could not be
updated” banner appears, continue to the
USB Update Procedure subsection.
Figure 22.
USB Update Procedure
1. Download the software from the Software Update Information section onto an empty USB
flash drive.
NOTE
The USB method should ONLY be used when the Wi-Fi/DCM method of updating is unsuccessful.
Even for USB update, confirm one of the following signals is present for the head unit:
DCM (this function is NOT available in some countries or areas.)
Wi-Fi.
NOTICE
Possibility of damage to the components being repaired. This is a new procedure, different
from previous multimedia software update bulletins. Please pay close attention to the
following requirements as well as the notice on page 11 and 21.
2. Select the gear icon and scroll down to select
Software update.
Figure 23.
© 2024 Toyota Motor Sales, USA
T-SB-0012-24
Rev1
March 4, 2024
Page 20 of 22
Head Unit Software Update Version 2170 (Panasonic)
Software Update Procedures (continued)
USB Update Procedure (continued)
3. Insert a prepared USB flash drive into the
vehicle’s data USB port. “Checking USB
memory” message will display. Wait time
can be up to 10 minutes.
Figure 24.
NOTE
After inserting the USB flash drive, two
banners may appear:
Figure 25.
1. A blue “USB device connected” banner.
2. An orange “Device no response” banner.
This is normal when there are no media
files on the USB flash drive.
If the blue “USB device connected” banner
does not appear, the USB flash drive may be
formatted incorrectly or is inoperative.
For 2022 model year vehicles that have a CA version earlier than 1040, insert the USB flash
drive with the CA file first. After CA is updated to 1040, repeat the USB update procedure to
update the HU to 2170, then the VD to 2150.
For 2022 – 2024 model year vehicles that have CA version 1040 or later, insert the USB flash
drive with the HU file first. After the HU is updated to 2170, repeat the USB update procedure to
update the VD to 2150.
4. Select Continue when the message in
Figure 26 appears.
Figure 26.
© 2024 Toyota Motor Sales, USA
T-SB-0012-24
Rev1
March 4, 2024
Head Unit Software Update Version 2170 (Panasonic)
Software Update Procedures (continued)
USB Update Procedure (continued)
5. Select Accept on the Terms of service screen.
Figure 27.
6. Wait for the update to download. Once the
head unit software begins installation, the
update will take up to 15 minutes per
update file.
Figure 28.
NOTICE
To prevent damaging the head unit, follow
the four requirements below during this
software update install step.
Do NOT turn IG OFF.
Do NOT turn ACC OFF.
Do NOT press Cancel.
Do NOT turn the head unit OFF.
Do NOT remove the USB flash drive
until instructed in step 9.
A. When the update is complete, “Install
Complete” will show on the head unit, as
shown in Figure 29.
Figure 29.
B. The “Software installation complete” popup message may also appear, as shown
in Figure 30.
Figure 30.
© 2024 Toyota Motor Sales, USA
Page 21 of 22
T-SB-0012-24
Rev1
March 4, 2024
Page 22 of 22
Head Unit Software Update Version 2170 (Panasonic)
Software Update Procedures (continued)
USB Update Procedure (continued)
7. Perform an ignition cycle.
8. Wait two minutes.
9. After the system has successfully booted up, remove the USB flash drive.
10. Perform steps 1 – 4 of OTA Update Procedure (Wi-Fi and Cellular) to verify the software
version matches the table below.
Table 2. Software Version Information
TYPE
CURRENT VERSION
HU Version
2170
VD Version
2150
CA Version
1040 or later
Figure 31.
NOTE
If you are prompted to upload a report as
shown in Figure 31, insert a blank USB to
remove the .JSON files. These files are
NOT needed.
11. Perform steps 1 – 10 again for the remaining files as noted in step 3 of the
USB Update Procedure.
© 2024 Toyota Motor Sales, USA
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TSB/Document ID: T-SB-0012-24 Rev1
Replacement Service Bulletin Number:
MFR Communication Date: 2024-06-12
MFR Internal Campaign ID/Software Version: T-SB-0012-24 Rev1
Communication Type: Over The Air
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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