NHTSA ID Number: 11005035
Manufacturer Communication Number: T-SB-0012-24 Rev1
TSB/Document Date: 2024-07-23
Summary
A head unit software update is now available for 2022 model year Tundra and Tundra Hybrid
vehicles equipped with Toyota Multimedia (version 1020 or earlier). This software update provides improved performance and capability for the following: •User Profile configuration and display. •Cloud Navigation and Intelligent Voice Assistant. •Mobile device connectivity. •On-screen display and system settings/configuration. •Security enhancements. A head unit software update is now available for 2022 model year Tundra and Tundra Hybrid vehicles equipped with Toyota Multimedia (earlier than version 1040). This software update includes the following improvements: •Cloud navigation. •Intelligent assistant voice recognition. •Showing and controlling explicit audio content. •User interface. •Bluetooth®. •Bug fixes. This software update removes the following feature: •Hybrid radio. A head unit software update is now available for 2023 model year Sequoia Hybrid, Tundra, and Tundra Hybrid, vehicles equipped with Toyota Multimedia (version 1040 or earlier). This software update provides improved performance and capability for the following: •User Profile. •Over-the-air (OTA) notifications. •Ability to search during a call. •Bug fixes settings/configuration. •Security enhancements. A head unit software update is now available for 2023 – 2024 Sequoia Hybrid, and 2022 – 2024 model year Tundra and Tundra Hybrid vehicles equipped with Toyota Multimedia (earlier than version 2050). This software update includes the following improvements: •User interface design. •Intelligent assistant. •Navigation lane guidance. •Phone book search. •Bug fixes. A head unit software update is now available for 2023 – 2024 Sequoia Hybrid, and 2022 – 2024 model year Tundra and Tundra Hybrid vehicles equipped with Toyota Multimedia (earlier than version 2170). This software update includes the following improvements: •User Profile. •User interface. •Cloud navigation. •Intelligent assistant voice recognition. •Bug fixes.
Sirius XM® channel presets in non-Sirius XM® regions.
Sirius XM® radio inoperative.
Wi-Fi/DCM message appears in English instead of French (when French is selected).
The following conditions and performance improvements for Toyota Multimedia are addressed
with this head unit software update for versions 1040 or earlier:
User Profile.
OTA notifications.
Ability to search during a call.
Bug fixes settings/configuration.
Security enhancements.
The following conditions and performance improvements for Toyota Multimedia are addressed
with this head unit software update for versions earlier than 2050:
Apple CarPlay® freezes or reboots (this does not affect the backup camera).
Navigation guidance in combination meter is missing during CarPlay.
Combination meter keeps Apple CarPlay® navigation arrow after disconnection.
Combination meter shows Apple CarPlay® call in progress even after it ends.
© 2024 Toyota Motor Sales, USA
T-SB-0012-24
Rev1
March 4, 2024
Page 7 of 22
Head Unit Software Update Version 2170 (Panasonic)
Software Update Information (continued)
Apple CarPlay® audio source does not resume after ACC cycle.
Audio plays from device instead of vehicle during Apple CarPlay®.
Apple CarPlay® audio plays instead of another last source.
Unstable Apple CarPlay® call.
Apple Music® Live Streaming Radio station descriptions incorrect.
Explicit song playback is possible even if it is set to OFF in Apple Music®.
Apple CarPlay® system enhancements and updates.
Muted Android AutoTM call does not unmute.
User Profile doesn't load using Android Bluetooth®.
Android AutoTM disconnects after ending SOS call.
Android AutoTM system enhancements and updates.
Head unit reboots (this does not affect the backup camera).
Load last saved User Profile.
Passenger microphone inoperative.
Assistant/microphone activates unintentionally.
Assistant hint appears in Spanish or French instead of English (when English is selected).
French voice command “What's my cruising range” displays in English (when French
is selected).
Virtual Assistant system enhancements and updates.
Mode button does not mute Amazon MusicTM.
Amazon MusicTM does not resume after Microsoft Teams call.
Navigation distance units do not reflect the selected units.
Navigation system enhancements and updates.
Steering wheel Push-To-Talk (PTT) button short press inoperative.
Slow head unit response from steering pad switches.
Bluetooth® connectivity performance.
Parking Support Brake (PKSB) icon remains on screen (does not affect the backup camera).
“Default Source” description not translated to French and Spanish (when selected).
The “Audio Off” banner appears when adjusting ringtone setting while audio is off.
HVAC menu does not go to the CLIMATE screen from the COMFORT screen.
Sirius XM® Banner information is in English instead of Spanish (when Spanish is selected).
Sirius XM® satellite radio system enhancements and updates.
Destination assist system enhancements and updates.
HMI enhancements and updates.
© 2024 Toyota Motor Sales, USA
T-SB-0012-24
Rev1
March 4, 2024
Page 8 of 22
Head Unit Software Update Version 2170 (Panasonic)
Software Update Information (continued)
The following conditions and performance improvements for Toyota Multimedia are addressed
with this head unit software update for versions earlier than 2170:
Add Exit Apple CarPlay® HMI enhancement (a dynamic resize button that shows or hides
the Toyota menu)
Unable to connect to wired Apple CarPlay®.
Unable to connect to wireless Apple CarPlay®.
Combination meter compass and HUD compass freeze during Apple CarPlay®,
Google MapsTM or WazeTM.
Combination meter does not show Apple CarPlay® navigation arrow guides.
Apple CarPlay® screen closes when closing weather screen.
Apple Iphone® to combination meter communication.
Apple CarPlay® system enhancements and updates.
Apple Music® error screen.
Apple Music® create station inoperative.
Text is cut off from Apple Music® screen.
The previous screen is not retained when navigating through Apple Music®.
Apple Music® artwork missing.
Apple Music® user interface refresh (“Listen Now” instead of “For You”).
Apple Music® system enhancements and updates.
Android AutoTM disconnects.
Unable to end and accept phone call during Android AutoTM or Apple CarPlay®
phone calls.
Android AutoTM Call does not unmute.
Message prompting to disconnect Android AutoTM is displayed during Wi-Fi set up even if
Android AutoTM is already disconnected.
Toyota App download link improvements.
User Profile registration with numerical code instead of QR code.
Black screen during destination assist call (does not affect backup camera display).
Display screen blank (does not affect backup camera display).
Display screen rebooting (does not affect backup camera display).
Blank screen displayed after disconnecting Android AutoTM while making a Destination
Assist call (does not affect backup camera display).
Display screen flickers after responding to text message.
Bluetooth® disconnects.
Bluetooth® does not auto-connect.
© 2024 Toyota Motor Sales, USA
T-SB-0012-24
Rev1
March 4, 2024
Page 9 of 22
Head Unit Software Update Version 2170 (Panasonic)
Software Update Information (continued)
Bluetooth® system enhancements and updates.
Incoming caller name stays on MID after call ends.
No contacts shown in phonebook.
Phonebook profile photos appear grainy.
Phone call details are not displayed on the screen.
Ringtone sound delayed or missing.
Slow screen transition during handsfree call volume adjustment (does not affect backup
camera display).
Handsfree call system enhancements and updates.
Compass always points north.
Navigation system enhancements and updates.
"Show my favorite contacts" voice command is inoperative.
Virtual assistant HVAC related commands prompt "feature not available" message.
Virtual assistant SMS message displays contact name incorrectly.
Voice command system enhancements and updates.
Removal of the "How can I help you" voice prompt.
Virtual Assistant system enhancements and updates.
Music streaming system enhancements and updates.
Call banner stays on screen after SOS call has ended (does not affect backup
camera display)
Meter style setting descriptions not displayed.
Song information is not displayed on the combination meter.
HMI system enhancements and updates.
Vehicle alert screen is covered by a vehicle image.
Enhanced native navigation graphics and text.
Gracenote database updates.
Radio station categories are not translated to French or Spanish.
Song love/like icon does not remain highlighted.
Metadata for non-HD radio stations.
OTA software update system enhancements and updates.
Unable to perform OTA software update.
Steering wheel switch advanced setting missing on models without winter gloves mode.
Steering wheel switch customization improvements.
Steering wheel switch volume adjustment not reflected on combination meter.
Blank Sirius XM® satellite radio banner.
© 2024 Toyota Motor Sales, USA
T-SB-0012-24
Rev1
March 4, 2024
Page 10 of 22
Head Unit Software Update Version 2170 (Panasonic)
Software Update Information (continued)
Sirius XM® satellite radio TUNE banner stays on screen.
Sirius XM® Satellite radio system enhancements and updates.
Driver Support message improvements.
Remote Park button not displayed on side of backup camera screen.
HVAC blower motor minus button greyed out when blower is off (does not affect
windshield defrost function).
Rear HVAC control system enhancements and updates (does not affect windshield
defrost function).
Illumination settings menu enhancements and updates.
The next charging schedule screen does not appear.
Energy flow screen update.
HDMI system enhancements and updates.
Rear seat entertainment screen stays black.
The head unit (HU), virtual database (VD), and CAN (CA) update files may be accessed in the
table below.
MODEL
MODEL YEAR
HEAD UNIT
TYPE
CALIBRATION ID
HU
rb_update_2024_SEQUOIA_NE_HU_D_02170.zip
VD
rb_update_2024_SEQUOIA_NE_VD_D_02150.zip
HU
rb_update_2024_SEQUOIA_NP_HU_D_02170.zip
VD
rb_update_2024_SEQUOIA_NP_VD_D_02150.zip
CA
rb_update_2022_TUNDRA_NE_CA_D_01040.zip
HU
rb_update_2024_TUNDRA_NE_HU_D_02170.zip
VD
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TSB/Document ID: T-SB-0012-24 Rev1
Replacement Service Bulletin Number:
MFR Communication Date: 2024-06-12
MFR Internal Campaign ID/Software Version: T-SB-0012-24 Rev1
Communication Type: Over The Air
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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