Customer Notification
Corporate Compliance

Po Box 30
MIDDLEBURY, INDIANA 46540-9218

FR ID: 34-1804
FORD CUSTOMER NOTIFICATION: 23N04

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Integrity

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Safety

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Quality

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Customer Service
July 2024

This Notice applies to your vehicle VIN listed above.
Dear Forest River Customer:
Forest River is alerting you to a Ford Customer Satisfaction Notice involving one single 2017 Forester Class C
Motorhome. Please see the information below which describes the issue and provides you with details on the steps you
should take to have your vehicle repaired.
WHAT IS THE ISSUE?
Ford is extending the warranty for 11 years or 120,000 miles from the warranty start date, whichever occurs first for the
Exhaust Gas Temperature sensor.
OWNERS WHAT SHOULD YOU DO?
Please review and follow the notice that accompanies this letter.

Sincerely,
Forest River
Office of Corporate Compliance

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What should you do?

Please keep this letter as a reminder of the one-time repair offer for your
EGT sensor. If the EGT sensor requires replacement, and your vehicle is
within the indicated time/mileage limitations of this offer, contact your dealer
to schedule a service appointment. Provide the dealer with the VIN of your
vehicle if you schedule a service appointment for Customer Satisfaction
Program 23N04. The VIN is printed near your name at the beginning of this
letter.

If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
NOTE: You can receive information about Recalls and Customer Satisfaction
Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition, there are other features such as
reserving parking in certain locations and controlling certain functions on your
vehicle (lock or unlock doors, remote start) if it is equipped to allow control.
Have you previously
paid for this repair?

If you paid to have this service done before the date of this letter, you may be
eligible for a refund. Refunds will only be provided for services related to the
repair description. To verify eligibility and expedite reimbursement, give your
paid original receipt to your dealer before May 31, 2025. To avoid delays, do
not send receipts to Ford Motor Company.

What if you no longer
own this vehicle?

Please complete and detach the perforated Vehicle Sale Notification at the
bottom of page one (1) and return it in the included prepaid envelope if you
have sold the vehicle.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the
current owner.

Can we assist you
further?

If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is ford.com/support.
For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM - 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of
our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM - 11:00 PM
and Saturday 7:00 AM - 5:00 PM (Eastern Time).

As part of the Ford community, we appreciate your attention to this important matter and your continued
loyalty.
Ford Customer Service Division

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