Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date

Rear screen sunblind operational issues
Bentley: worldwide (2WBE)
Bentley
2070643/5
EH
Approval

New customer code
Object of complaint
body fixtures and fittings -> trays, storage compartments, handles
body fixtures and fittings -> sunblind operation -> electrically lower rear screen blind
body fixtures and fittings -> sunblind operation -> electrically raise rear screen blind
body fixtures and fittings -> sunblind operation -> electrically lower rear screen blind
body fixtures and fittings -> sunblind operation -> electrically raise rear screen blind
information, navigation, communication, entertainment -> audio, video, television
body fixtures and fittings -> sunblind operation
body fixtures and fittings -> sunblind operation
body fixtures and fittings -> rear view mirror, sun visors, sunblind

Vehicle data
New Flying Spur
Sales types
Type
ZG2*
ZG2*
ZG2*
ZG2*
ZG2*

MY
2020
2021
2022
2023
2024

Brand Designation Engine code Gearbox code
E
*
*
E
*
*
E
*
*
E
*
*
E
*
*

Documents
Document name
master.xml

Final drive code
*
*
*
*
*

Complaint type
Position
noise, vibration
noise, vibration -> noise
noise, vibration -> noise
functionality -> without function / defect
functionality -> without function / defect
noise, vibration
noise, vibration
functionality
noise, vibration

Technical product information
Rear screen sunblind operational issues

Transaction No.: 2070643/5

Customer statement / workshop findings
One or a combination of the following symptoms are evident:
Rear sunblind does not operate
Rear sunblind is noisy during operation
Rear sunblind operates sporadically
Rear sunblind is detached on one side
NOTICE
Should the symptom not be listed above, please ensure the issue is reported via DISS before proceeding with diagnosis /
part replacement

Technical background
TPI revision history - 2070643/5
The rear screen sunblind motor can now be replaced as an individual part without replacing the complete rear sunblind assembly (Depending on
symptom as described within the Measure section)

Production change
-

Measure
WARNING
The operative must ensure the airbag fuse is removed before removing the rear parcel shelf
•

Attach a clear video and photographs of the failure mode to a new or existing DISS query (see examples in Figure 1)

Figure 1
•

Referring to the applicable wiring diagram - Conduct an electrical integrity check of the rear blind electrical circuit

•

Ensure a clear video and photographs showing the failure mode(s) are attached to the DISS query

•

Ensure a full ODIS log is also attached - Figure 2 shows an example of a DTC relating to the rear sunblind which could be evident within
address 0046

Hint: DTC B14F15 is not always evident within address 0046

Figure 2
NOTICE
The following information has been included for guidance purposes only, please ensure any findings / observations are
reported via DISS
NOTICE
In the event permission was given to replace the rear sunblind assembly (via DISS) please attach a photo of the original
rear blind assembly label as shown in Figure 3

Figure 3

Rear blind is detached on one side (Figure 4)

Figure 4
•

Referring to Figure 5 - Confirm if the rivet and star washer is fitted / secure

NOTE: Figure 5 shows the rivet and star washer detached

Figure 5

NOTE: In this scenario (rear blind detached) the rear blind assembly must be replaced

Gearbox screws loose (Figure 6 and Figure 7)
NOTE: Figure 6 and Figure 7 show loose gearbox screws (not secured to 2.5Nm)
The following may also be evident which confirms the gearbox screws are loose:

Witness marks on the mounting surfaces
Or
Gap(s) between the motor and mounting plate

NOTE: Should the gearbox screws be loose the rear blind assembly must be replaced - DO NOT attempt to secure the fixings

Figure 6

Figure 7

Diagnosis requirements - Gearbox jam or Rotator plate jam (Blind non operational)
•

Referring to Figure 8 - Remove the rotator plate fixing (2.5Nm)

•

Then remove the rotator plate

Figure 8

NOTICE
In the event the rotator plate is NOT OK as shown in the examples in Figure 9 and Figure 10, the operative should replace
the rear blind assembly

Figure 9

Figure 10
CAUTION
Conduct the next steps (below) with extreme care - Do Not touch the motor shaft whilst conducting the next step
•

Reconnect the rear blind electrical connection

•

Attempt to operate the blind

•

If the motor shaft spins the issue is the rotator plate Jamming - Replace the rear blind assembly as described within Rep.Gr 70

•

If the motor shaft does not spin the issue is the gearbox jamming - Replace the rear blind motor as described within Rep.Gr 70

NOTICE
Hint: Once the new blind motor has been installed the operative may notice the blind has raised / not flush (Figure 11).
This is related to the motor spindle position which has been set by the motor supplier. Once the blind assembly is refitted
and operated (as described) the blind will close to the correct / flush condition

Figure 11

VERY IMPORTANT: Before refitting the rear sunblind after motor or assembly replacement the operative must check to
confirm the software level within the Convenience system central control unit (J393)
In the event the software version is V03.935.378.NW please conduct the software update instructions to completion
However
Should the software version be ZDC V03.935.428.LJ (Figure 12) the software is at the latest level the operative should refit the rear parcel
shelf as Rep.Gr 70
Hint: Before refitting the rear seats and side trim, the operative should open and close the rear blind (x5) cycles whilst monitoring the operation
of the blind - Should no issues be evident the operative should continue with refitting the remaining components

Figure 12

VERY IMPORTANT: The software update should only be conducted once. There is no requirement to repeat the software
update if the rear sunblind assembly is replaced in the future as the software should be at the correct level

Software update
The closed-circuit voltage of the vehicle must be at least 12.5 V during the update. Connect a suitable battery charger to
the vehicle. For further information refer to the Repair manual

During the update switch off all unnecessary consumers (ventilation, seat heater, interior illumination etc) ensure the main
light switch is set to ‘off’ and leave the driver’s door open

Because of the highest transmission stability you MUST use the diagnosis interface VAS 6154 (WiFi diagnostic tool) ONLY
in USB operation or the cable-connected VAS 5055 for the reprogramming (updating) of control units. If these units are not
available, the diagnosis interface VAS 5054 (A) can also be used in USB mode

Do Not under any circumstances use a Bluetooth connection to conduct the reprogramming (updating) of any control units
The operative must ensure the ODIS version is 2.32.0 or later

•

Select and run Guided fault finding

Referring to Figure 13 - Within the Special functions tab select SVM - Code Input (A) then select Perform test (B)

Figure 13
•

On the next screen enter the SVM code 371046BLINDZDC01 - Select Adopt (Figure 14)

Figure 14
•

On the following screen, confirm the code - Then select Yes

All control modules will be interrogated
The SVM action will then take place
Follow all on screen prompts until program end
•

On completion - Switch off the ignition

Remove the diagnostic interface from the OBD port
Switch off and remove the battery charger from the vehicle
Close the bonnet, boot and all doors
Lock the vehicle
•

Wait 5 minutes to allow the vehicle to go into bus silence

When 5 minutes has elapsed, unlock the vehicle and open the driver’s door
Switch on the ignition
Erase all applicable DTC’s
•

Refit the rear parcel shelf as described within Rep.Gr 70 - Before refitting the rear seats and side trim, the operative should open and close
the rear blind (x5) cycles whilst monitoring the operation of the blind - Should no issues be evident the operative should continue with
refitting the remaining components

Warranty accounting instructions
Warranty Type 910 or 110
Damage Service Number 68 96
Damage Code 00 13
Time to replace the rear screen sunblind motor
Labour Operation Code 68 97 19 50
Time 20 TU
Time to remove and refit the rear luggage boot cover

Labour Operation Code 70 30 19 00
Time 190 TU
Time to conduct the software update
Labour operation code
01 51 00 00
Time
As per ODSIS log (Must not exceed 30 TU’s)

Parts information
3SE 998 036 - Rear sunblind motor repair kit (x1)