Technical Service Bulletin
57 Power closing door latch is intermittently inoperative, door adjustment is required
57 24 45 2058159/6 June 17, 2024. Supersedes Technical Service Bulletin Group 57 number 23-10 dated June
13, 2023 for reasons listed below.
Model(s)

Year

Q7

2017 - 2025

SQ7

2020 - 2025

VIN Range

Vehicle-Specific Equipment

All

Power door closing latch

Condition
REVISION HISTORY
Revision

Date

Purpose

6

-

Revised header (Add Model Year 2025)
Revised Warranty (Modify warranty table)

5

06/13/2023

Revised header (Add Model Year 2024)

4

01/19/2022

Revised header (Add Model Year 2023)

Customer states:
• The power closing door latch system intermittently does not work, and the electronic parking brake warning is
displayed in the instrument cluster.
• The door closes and latches properly otherwise.
Workshop findings:
• The door striker stops in the pre-latch position and the door is not closed via the power closing door system.
• No relevant DTCs are stored in the door control modules.

Technical Background
The door latch requires counter-pressure from the door/door seal, in order to generate a reliable signal for the
door control module that the customer wants to close the door. If the door striker is adjusted in such a way that
does not provide enough counter-pressure for the latch, the door control module does not recognize the door
latch signal long enough or at all. Hence the door will not be closed.

Production Solution
Not applicable.

© 2024 Audi of America, Inc.
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intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Service
Before performing any repairs as outlined in this TSB, please check any applicable TSBs (e.g. TSB
2051540: 57 Power closing door latch is intermittently inoperative for MY18) to ensure that the door
control modules have the latest software levels installed. Perform any software update related TSBs prior
to proceeding with this TSB.
If the customer concern persists with the latest door control module software installed, perform the
following steps:
1. Check the door striker to latch alignment and perform any adjustments necessary to center the striker
to the latch.
2. At the same time, adjust
the door striker inward
as far as possible (at
least 0.5 mm) (Figure 1).
The front door can be
flush or slightly under
flush to the rear door
without causing a wind
noise concern (Figure 2).

Figure 1. Adjust door striker inward by at least 0.5 mm.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin

Figure 2. The front door can be flush or slightly under flush to the rear
door.
3. Recheck the functionality of the power closing door latch system. If after the striker adjustment the
door closes properly, do not proceed with any additional repairs.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
4. If the customer concern
persists, install a new
outer door seal with an
inward offset of 1.0 mm
when compared to the
original door seal
location (Figure 3).

Tip: Mark the
position of the
original outer door
seal before replacing
it.

© 2024 Audi of America, Inc.
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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Figure 3. Install the new outer door seal with an inward offset of 1.0 mm.

Warranty
Claim Type:

• 110 up to 48 Months/50,000 Miles.
• G10 for CPO Vehicles – Verify Owner.
• If the vehicle is outside any warranty, this Technical Service Bulletin is
informational only.

Damage Code:

0016

Service Number: 5741
5841
Labor
Operations:

Front striker plate adjust

5725 1500

See SRT with
associated
operations

Rear striker plate adjust

5825 1500

See SRT with
associated
operations

Front door outer seal remove + reinstall

5765 1955

See SRT with
associated
operations

Rear door outer seal remove + reinstall

5864 1950

See SRT with
associated
operations

0150 0000

Time stated on the
diagnostic protocol

Diagnostic Time: GFF

(Max 50 TU)
Battery charge

2706 8950

See SRT with
associated
operations

Road test prior to service procedure

No allowance

0 TU

Road test after service procedure

No allowance

0 TU

Claim Comment: As per TSB 2058159/6
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.

Technical Service Bulletin
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number

Part Description

See ETKA

Fasteners, Bolts, Nuts, and Screws as needed per the Repair Manual

4M0837911C

Front outer door seal

Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
• TSB 2051540: 57 Power closing door latch is intermittently inoperative.
All part and service references provided in this TSB (2058159) are subject to change and/or removal.
©2024 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.

© 2024 Audi of America, Inc.
Internal

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All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.