Stacy L. Balzer
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121

June 12, 2024

TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Update Before Sale 24U08
Certain 2024 Model Year Mustang Mach-E Vehicles
Powertrain Control Module Software Update

PROGRAM TERMS
This program will be in effect through June 30, 2025 or up to 60 days post the warranty start date (to
allow for sales reporting and claim processing) for unsold vehicles only. Sold vehicles will receive an
Over the Air (OTA) software update.
AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

Mach-E

2024

Cuautitlan

Build Dates
January 08, 2024 through February 27, 2024

US population of unsold affected vehicles: 1,612. Affected vehicles are identified in OASIS and FSA
VIN Lists. US population of sold vehicles: 457. Sold vehicles will receive an OTA update.
REASON FOR THIS PROGRAM
In some of the affected vehicles, the charge status indicator (CSI) displays in RED (fault) for a short
period after the charge plug is unlocked from the charge port during vehicle level 3 (L3) charging. All
vehicles are charged correctly and no warning shows in the instrument cluster.
SERVICE ACTION
Dealers are to perform a software update on all affected vehicles at no charge to the vehicle owner.
For new vehicle storage guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters will not be mailed for this program.

 Copyright 2024 Ford Motor Company

ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Information
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

Stacy L. Balzer

 Copyright 2024 Ford Motor Company

Administrative Information
Page 1 of 2
Update Before Sale 24U08
OASIS ACTIVATION
OASIS will be activated on June 12, 2024.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on June 12,
2024.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• This program applies to unsold vehicles only. All sold vehicles should be addressed following
standard warranty processes.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles

 Copyright 2024 Ford Motor Company

Administrative Information
Page 2 of 2
Update Before Sale 24U08
CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market only will be enforced starting with repair orders opened on or after April 1,
2024. FSA repairs will reject if the repairing technician is not certified in STST Competency 10
FSA. See EFC14251 for more details.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action.
 Sub Code: 24U08
 Customer Concern Code (CCC): D15
 Condition Code (CC): 04
 Causal Part Number: 14G069 Quantity 0.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.

 Copyright 2024 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 1 of 1
Update Before Sale 24U08
LABOR ALLOWANCES
Description
Update the following modules using FDRS software:
PCM, BECM, SOBDMC, SOBDM, ABS

Labor Operation

Labor Time

24U08B

0.7 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.

 Copyright 2024 Ford Motor Company

TECHNICAL INSTRUCTIONS
PAGE 1 OF 3
UPDATE BEFORE SALE 24U08

CERTAIN 2024 MODEL YEAR MUSTANG MACH-E VEHICLES — POWERTRAIN
CONTROL MODULE (PCM) SOFTWARE UPDATE
SERVICE PROCEDURE
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification
requirement, for U.S. market only, will be enforced starting with repair orders

opened on or after April 1, 2024. Field Service Action (FSA) repairs will reject if

the repairing technician is not certified in STST Competency 10 FSA. See

Electronic Field Communication (EFC) 14251 for more details.

Module Programming
NOTE: Program appropriate vehicle modules before performing diagnostics and clear all Diagnostic
Trouble Codes (DTCs) after programming. For DTCs generated after programming, follow normal
diagnostic service procedures.
1. Connect a battery charger to the 12 Volt (V) battery.
• Use of a heavy-duty charger is recommended to maintain proper battery voltage during this
procedure.
NOTE: Verify the negative cable of the charger is installed on a chassis or engine ground and not
the 12V battery negative terminal to prevent the battery saver mode from activating on the
vehicle.
NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure
there is a good internet connection and the Vehicle Communication Module (VCM) is properly
connected to the Data Link Connector (DLC).
2. Log into Ford Diagnostic and Repair System (FDRS).
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is
run. Vehicle identification data appears on the screen when this is complete.
3. Click Read VIN from Vehicle or manually enter the Vehicle Identification Number (VIN).
NOTE: Available modules are shown on the left hand (LH) side of the screen and available procedures
are listed on the right hand (RH) side of the screen. Modules that are communicating are
highlighted in green.
4. Select Toolbox tab.
5. From the list on the LH side of the screen, select the PCM.

CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2024

TECHNICAL INSTRUCTIONS
PAGE 2 OF 3
UPDATE BEFORE SALE 24U08

6. From the list on the RH side of the screen, select PCM - Powertrain Control Module (PCM) Software
Update.
7. Click RUN. Follow all on-screen instructions carefully.
NOTE: The following modules may also be programmed during the (PCM) update:
• Battery Energy Control Module (BECM)
• Hybrid Powertrain Control Module (SOBDMC)
• Secondary On-Board Diagnostic Module (SOBDM)
• Anti-Lock Brake System (ABS)
8. From the list on the RH side of the screen, select Self-Test and click RUN.
9. Click the Run Selected Tests button in the lower right.
10. Click the Clear & Retest button at the top of the screen to clear DTCs in all modules.
11. Disconnect the battery charger from the 12V battery once the programming has completed.

Important Information for Module Programming

NOTE: When programming a module, use the following basic checks to ensure programming completes
without errors.
• Make sure the 12V battery is fully charged before carrying out the programming steps and connect
FDRS/scan tool to a power source.
NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.
• Inspect the Vehicle Communication Module II (VCM II)/Vehicle Communication Module III (VCM III) or
the Vehicle Communication and Measurement Module (VCMM) and the cables for any damage. Make
sure scan tool connections are not interrupted during programming.
• A hardwired connection is strongly recommended.
• Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC
system, etc.) and close doors.
• Turn the accessories back on after programming has completed.
• Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio,etc.).
• Follow all scan tool on-screen instructions carefully.
• Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
• Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause
errors within the programming inhale process.

CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2024

TECHNICAL INSTRUCTIONS
PAGE 3 OF 3
UPDATE BEFORE SALE 24U08

Recovering a module when programming has resulted in a blank module
a. Disconnect the VCM II/VCM III or the VCMM from the data link connector (DLC) and your computer.
b. After ten seconds, reconnect the VCMII/VCMIII or the VCMM to the DLC and the PC. Launch FDRS.
The VCMII/VCMIII or the VCMM icon should turn green in the bottom right corner of the screen. If it
does not, troubleshoot the FDRS to VCM connection.
c. If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from
the Vehicle Identification menu. If you are using a different FDRS, select “Read VIN from Vehicle”
and proceed through the Network Test.
d. In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module
Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed,
select “No” and continue through the installation application.
e. Once programming has completed, a screen may list additional steps required to complete the
programming process. Make sure all applicable steps are followed in order.

CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
06/2024