Stacy L. Balzer
Director
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121

May 24, 2024
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

Harvest Program 24H01
Certain 2024 Model Year Mustang Vehicles
Left Hand Cylinder Head and Exhaust Cam Replacement

PROGRAM TERMS
This program will be in effect through May 31, 2025. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

Build Dates

Mustang

2024

Flat Rock
Assembly

January 30, 2024 through February 1, 2024

US population of affected vehicles: 11. Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
This is a proactive investigation program by Ford Motor Company to obtain field parts for evaluation.
Ford is voluntarily conducting this program to evaluate the field performance and functionality of the
obtained Left-Hand Engine Cylinder Heads. Parts obtained from this program must be returned to
Ford for evaluation.
SERVICE ACTION
Dealers are to replace the left-hand cylinder head per the workshop manual procedure. This service
must be performed on all affected vehicles at no charge to the vehicle owner.
To assist vehicle owners to have this repair completed when parts are available, dealers should:
• Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs (rentals are
authorized – see Rental Vehicles)
o Re-deliver the owner’s vehicle after repairs have been completed.
• Pick-Up & Delivery should be made available for all customers. Refer to the Rental and
Claiming sections for further details.
ESSENTIAL SPECIAL SERVICE TOOLS
If you do not have the special tools needed, please contact 1-800 ROTUNDA and choose option 3 to
place an order to purchase.
This allowance may be claimed one time per VIN when the repair is completed.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of June 3, 2024. Dealers should repair any affected
vehicles that arrive at their dealerships, whether or not the customer has received a letter.

 Copyright 2024 Ford Motor Company

ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Vehicle Pick-Up & Delivery Record
• Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,

Stacy L. Balzer

 Copyright 2024 Ford Motor Company

Administrative Information
Page 1 of 3
Harvest Program 24H01
MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level.
- Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will be activated on May 24, 2024.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on May 24, 2024.
Owner names and addresses will be available by June 21, 2024.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Dealers are pre-approved for up to 4 days for a comparable rental vehicle. Follow Extended Service
Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is
at the dealership for part replacement. Prior approval for more than 4 rental day(s) is required from
the SSSC via the SSSC Web Contact Site.
PICK-UP & DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Ford Dealers - Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
Offset section for additional details.

 Copyright 2024 Ford Motor Company

Administrative Information
Page 2 of 3
Harvest Program 24H01
PICK-UP & DELIVERY- Non-participating Dealers
Ford Dealers not participating in the 2024 Remote Experience Program for Pick-Up & Delivery are
authorized to claim unique services for completing this program.
• Dealers are authorized to claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services. Refer to Labor Allowances for details.
• Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order documentation.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market only will be enforced starting with repair orders opened on or after April 1,
2024. FSA repairs will reject if the repairing technician is not certified in STST Competency 10
FSA. See EFC14251 for more details.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 24H01
 Customer Concern Code (CCC): D50
 Condition Code (CC): D4
 Causal Part Number: 6049, Quantity 1
o For additional claims preparation and submission information, refer to the Recall and
Harvest Program Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.

 Copyright 2024 Ford Motor Company

Administrative Information
Page 3 of 3
Harvest Program 24H01
CLAIMS PREPARATION AND SUBMISSION (Continued)
• Rentals: For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar
amounts. Enter the total amount of the rental expense under the Miscellaneous Expense code
RENTAL.
o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
• Pick-Up & Delivery:
o Dealers participating in the Remote Experience Program –
 Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
(PDL) Offset section for additional details.
o Dealers NOT participating in the Remote Experience Program –
 Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services.
 Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order
documentation.

 Copyright 2024 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 1 of 2
Harvest Program 24H01
LABOR ALLOWANCES
Description
Replace left-hand Cylinder Head.
Vehicle Pick-Up & Delivery Allowance:
This allowance is only for non-eligible 2024 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle PickUp & Delivery for dealership repairs only. Can only be
claimed once, regardless of outstanding FSAs repaired.

Labor Operation

Labor Time

24H01B

13.9 Hours

24H01PP

0.5 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION
Service Part
Number

Claim
Quantity

Package
Order
Quantity

Number
in
Package

NR3Z-6049-B

1

1

1

LH CYLINDER HEAD

PR3Z-6250-B

1

1

1

LH EXHAUST CAM

*-6584-*

1

1

1

RH CAM COVER GSKT

*-6584-*

1

1

1

LH CAM COVER GSKT

*-8590-*

1

1

1

GASKET-THERMOSTAT

*-8507-*

1

1

1

GASKET WATER PUMP

*-6020-*

1

1

1

FRONT COVER GSKT

*-6020-*

1

1

1

FRONT COVER GSKT

*-6020-*

1

1

1

FRONT COVER GSKT

*-6279-*

1

1

1

VCT BOLT EXH

*-6279-*

3

3

1

VCT BOLT INT

*-9448-*

1

1

1

LH EXH MANIFOLD GSKT

*-9J323-*

1

1

1

FUEL LINE PMP TO RAIL

*-9J323-*

1

1

1

FUEL LINE CROSSOVER

*-6051-*

1

1

1

LH CYL HEAD GSKT

*-6065-*

10

10

1

BOLT CYL HEAD

*-500-*

1

1

1

ELEMENT ASY OIL FILT

*-8255-*

1

1

1

GASKET WATER OUTLET

*-6A340-*

1