Dan Wilyard
Chief Engineer Recall and CIDR
Service Engineering Operations
Ford Customer Service Division

Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121

May 3, 2024
TO:

All U.S. Ford and Lincoln Dealers

SUBJECT:

NEW VEHICLE RECOMMENDED DELIVERY HOLD
Customer Satisfaction Program 24B22
Certain 2024 Model Year Maverick XLT Vehicles with 4K Trailer Tow and FX4
Packages
Full Size Spare Wheel and Tire Assembly and TREAD Label Installation

PROGRAM TERMS
This program will be in effect through May 31, 2025. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

Build Dates

Maverick

2024

Hermosillo

October 26, 2023 through January 26, 2024

US population of affected vehicles: 200. Affected vehicles are identified in OASIS and FSA VIN
Lists.
Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS
before opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned
for credit if required. See the EXCESS STOCK RETURN details in Labor Allowances and Parts
Ordering Information for more information.
REASON FOR THIS PROGRAM
In the affected vehicles, there was a codification error during assembly, which directed a minispare wheel and tire assembly to be installed instead of a full-size spare wheel and tire
assembly. The mini-spare wheel and tire assembly will not impact safe vehicle operation;
however, the mini-spare wheel and tire assembly has a lower maximum speed rating (55mph vs
70mph) indicated on the sidewall of the tire.
SERVICE ACTION
Before delivering any new in-stock vehicles involved in this program, dealers are to replace the
mini-spare wheel and tire assembly with a full-size wheel and tire assembly. Additionally,
dealers will affix a new VIN specific TREAD label to the vehicle, which will contain corrected
loading information, spare tire size and spare tire inflation pressure. This service must be
performed on all affected vehicles at no charge to the vehicle owner. For new vehicle storage
guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.
NOTE: Corrected VIN specific TREAD labels can be ordered by submitting a VIN specific part
request contact to the Special Service Support Center (SSSC). Ensure to order the new TREAD
label before the customer’s scheduled appointment time to prevent delaying the repair or
multiple visits in case of a mobile repair.

 Copyright 2024 Ford Motor Company

SERVICE ACTION (continued)
To assist vehicle owners to have this repair completed when parts are available, dealers should:
• Arrange for a mobile repair at the owner’s location, or:
• Arrange to pick up the owner’s vehicle and drive it to the dealership for repairs.
o Re-deliver the owner’s vehicle after repairs have been completed.
• Pick-Up & Delivery and mobile service should be made available for all customers. Refer
to the Rental and Claiming sections for further details.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of May 13, 2024. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a
letter.
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Mobile Repair/Vehicle Pick-Up & Delivery Record
• Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the SSSC via the SSSC Web Contact Site. The SSSC
Web Contact Site can be accessed through the Professional Technician System (PTS) website
using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the
SSSC tab.
Sincerely,

Dan Wilyard

 Copyright 2024 Ford Motor Company

Administrative Information
Page 1 of 4
Customer Satisfaction Program 24B22

MOBILE SERVICE REPAIR ASSESSMENT LEVEL
- Light Mobile Service
MOBILE REPAIR RECOMMENDATIONS
• Confirm with the customer a mobile repair is feasible.
• Check OASIS before going to the customer’s home or business to confirm if any other
outstanding FSA needs to be completed.
• Transportation – due to the simplicity of this repair, a specialty vehicle is not required.
MOBILE REPAIR ADDITIONAL INFORMATION
Please ensure the technician brings the following to the mobile repair destination:
• Printed Technical Instructions.
• Printed Repair/Work Order or any other necessary documentation as customer copy(s)
o Documents could also be emailed to the customer.
• Shirt/uniform and vehicle graphic with the dealership or Ford logos are recommended.
MOBILE REPAIR QUESTIONS AND ASSISTANCE
• For questions and assistance, contact the Special Service Support Center (SSSC) via
the SSSC Web Contact Site. Work with Dealership warranty administrator to create a
SSSC contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC
hotline: (800) 325-5621.
OASIS ACTIVATION
OASIS will be activated on May 3, 2024.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on May 3,
2024. Owner names and addresses will be available by May 31, 2024.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor
vehicle registration records. The use of such motor vehicle registration data for any purpose
other than in connection with this program is a violation of law in several states, provinces, and
countries. Accordingly, you must limit the use of this listing to the follow-up necessary to
complete this service action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN
list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter
(when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used
vehicle inventory.

 Copyright 2024 Ford Motor Company

Administrative Information
Page 2 of 4
Customer Satisfaction Program 24B22
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
MOBILE REPAIR CLAIMING QUESTIONS
Dealers participating in the Remote Experience Program:
• Ford Dealers - refer to EFC14125, 2024 Remote Experience Program.
• Lincoln Retailers - refer to EFC14164, 2024 Remote Experience Program.
Dealers NOT participating in the 2024 Remote Experience Program:
• For questions and assistance, contact the SSSC via the SSSC Web Contact Site. Work
with the Dealership warranty administrator to create an SSSC contact ID#.
• Once an SSSC agent responds to the new contact ID#, you may opt to call the SSSC
hotline: (800) 325-5621.
PICK-UP & DELIVERY- Participating Dealers
Dealers participating in the Remote Experience Program:
• Ford Dealers - Refer to EFC14125, 2024 Remote Experience Program, Pick-Up &
Delivery Offset section for additional details.
PICK-UP & DELIVERY- Non-participating Dealers
Ford Dealers not participating in the 2024 Remote Experience Program for Pick-Up & Delivery
are authorized to claim unique services for completing this program.
• Dealers are authorized to claim one-half labor hour per repair for vehicle Pick-Up &
Delivery services. Refer to Labor Allowances for details.
Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order documentation.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy
Manual / Section 6 – Ford & Lincoln Program Policies / General Information & Special
Circumstances for FSAs / Related Damage.

 Copyright 2024 Ford Motor Company

Administrative Information
Page 3 of 4
Customer Satisfaction Program 24B22
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) (continued)
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC
approval is required, although related damage must be on a separate repair line with the
“Related Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an
Approval Request to the SSSC Web Contact Site before completing the repair.
CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification
requirement in the U.S. market only will be enforced starting with repair orders opened
on or after April 1, 2024. FSA repairs will reject if the repairing technician is not certified
in STST Competency 10 FSA. See EFC14251 for more details.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 24B22
 Customer Concern Code (CCC): TB4 – Spare Tire Troubles
 Condition Code (CC): 38 – Wrong Part
 Causal Part Number: 1015, Quantity 0
o For additional claims preparation and submission information, refer to the Recall
and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage
on a separate repair line from the FSA with the same claim type and subcode as
described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
• Pick-Up & Delivery:
o Dealers participating in the Remote Experience Program –
 Refer to EFC14125, 2024 Remote Experience Program, Pick-Up &
Delivery (PDL) Offset section for additional details.
o Dealers NOT participating in the Remote Experience Program –
 Dealers may claim one-half labor hour per repair for vehicle Pick-Up &
Delivery services.
 Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair
order documentation.

 Copyright 2024 Ford Motor Company

Administrative Information
Page 4 of 4
Customer Satisfaction Program 24B22
CLAIMS PREPARATION AND SUBMISSION (continued)
• Mobile Repair:
o Dealers participating in the Remote Experience Program –
 Ford Dealers - refer to EFC14125, 2024 Remote Experience Program.
 Lincoln Retailers - refer to EFC14164, 2024 Remote Experience
Program.
o Dealers NOT participating in the Remote Experience Program –
 Mobile repair allowances can be claimed for dealer-performed mobile
repairs. Dealers that are working with Ford-contracted mobile repair
companies should refer to those companies for claiming instructions.
 For dealer-performed mobile repairs, retain a copy of the Service
Management signed record with the repair order documentation.
 Claim the mobile repair allowance Labor Operation Code 24B22MM
along with the applicable Labor Operation Code for the repair (refer to the
Labor Allowances table in Labor Allowances and Parts Ordering
Information).

 Copyright 2024 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 1 of 2
Customer Satisfaction Program 24B22
LABOR ALLOWANCES
Description

Labor Operation

Labor Time

Replace mini-spare with full-size spare and install new TREAD
label. Includes time to dismantle and properly dispose of the
tire.

24B22B

0.5 Hours

Mobile Service:
This allowance is only for non-eligible 2024 Remote
Experience Program Dealers.
Can be used when the repair takes place away from the
dealership.
If Additional Time is Required Due to Travel, Please Submit an
SSSC Approval Form.

24B22MM

0.5 Hours

Vehicle Pick-Up & Delivery Allowance:
This allowance is only for non-eligible 2024 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle Pick-Up
& Delivery for dealership repairs only. Can only be claimed
once, regardless of outstanding FSAs repaired.

24B22PP

0.5 Hours

PARTS REQUIREMENTS / ORDERING INFORMATION
The full-size spare tire can be ordered through the ATW tire program. Questions regarding tires
should be directed to the Tire Program Headquarters at 1-888-353-3251.
Service Part
Number

Claim
Quantity

Package
Order
Quantity

Number
in
Package

9O12-148630

1

1

1

Description
Tire (Toyo) 215/60R17 (Load/Speed 100H)

Special Program Part Ordering:
To place an order for the VIN-specific TREAD label, submit a Part Order contact via the SSSC
Web Contact Site.

Order the parts below through normal order processing channels:
Service Part
Number

Claim
Quantity

NZ6Z-1015-A

1

Package
Order
Quantity

Number
in
Package

1

1

Description
Full Size Steel Spare Wheel (7”x17”)

F42Z-1700-A
1
1
4
Valve Stem
To guarantee the shortest delivery time, an emergency order for parts must be placed.

DEALER PRICE
For the latest prices, refer to DOES II.

 Copyright 2024 Ford Motor Company

Labor Allowances and Parts Ordering Information
Page 2 of 2
Customer Satisfaction Program 24B22
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part
must be scrapped by all applicable local, state, and federal environmental protection and
hazardous material regulations. Federal law prohibits selling motor vehicle parts or components
that are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from Ford Customer Service
Division by Policy Procedure Bulletin 4000.