REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open
date of March 1st, 2021, or later must be inspected and signed off on the repair order by a
member of your dealer’s fixed operations management team or an employee the task has been
delegated to. If the task is to be delegated to a non-management employee, the employee
needs to be someone other than the technician who completed the repair and needs to
understand the importance of completing this task consistently and accurately.
•

All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.

•

Inspect the replaced parts to verify the FSA repair was completed.

•

If the FSA repair is found to be complete, the designated employee signs the repair
order line or parts return stamp area (electronic or hand signed) for the FSA repair
indicating the parts were inspected and validated to have been replaced.

•

After the parts have been inspected, they should be handled based on the guidance in
the parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.).
Please visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION &
WARRANTY PARTS RETURN for the latest Immediate Scrap List information.

•

This process is subject to review during warranty audits for FSA repairs with a repair
order open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts

Replacement found not to have been inspected and signed off during a warranty audit
will be subject to chargeback and consideration for enrollment into the Dealer
Incomplete Recall Repair Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair
FSA parts inspection process (electronic or handwritten) is independent of other warranty
approval requirements. The approval by the designated employee implies that the FSA parts
were found to be replaced and must be able to be identified on the Repair Order. If multiple
FSAs require approval on a single Repair Order, each applicable occurrence will require
individual post-repair approval by the designated employee.
•

 Copyright 2024 Ford Motor Company

Ford Motor Company
Ford Customer Service Division
PO Box 1904
Dearborn, Michigan 48121

May 2024
Customer Satisfaction Program 24B22
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you receiving
this notice?

Your vehicle may contain a mini-spare wheel and tire assembly instead of a
full-size spare wheel and tire assembly.

What is the effect?

The mini-spare wheel and tire assembly will not impact safe vehicle
operation; however, the mini-spare wheel and tire assembly has a lower
maximum speed rating (55mph vs 70mph) indicated on the sidewall of the
tire.

What will Ford and
your dealer do?

In the interest of customer satisfaction, Ford Motor Company has authorized
your dealer to replace the mini-spare with a full-size wheel and tire
assembly. Additionally, your dealer will affix a new VIN specific TREAD label
to your vehicle, which will contain corrected loading information, spare tire
size and spare tire inflation pressure. These repairs will be free of charge
(parts and labor) under the terms of this program.
This Customer Satisfaction Program will be in effect until May 31, 2025
regardless of mileage. Coverage is automatically transferred to subsequent
owners.

How long will it take?

The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.

What should you do?

Please call your dealer without delay to schedule a service appointment for
Customer Satisfaction Program 24B22. Provide the dealer with your VIN,
which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.

 Copyright 2024 Ford Motor Company

What should you do?
(continued)

Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed.
NOTE - You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.

Mobile Service

Ford Mobile Service is offered by participating dealers. Contact your dealer
for details.

Pick-Up and Delivery

Complimentary vehicle Pick-Up & Delivery service may also be available
upon request through participating dealers. Your dealer will pick up your
vehicle and return it with the repair completed.

What if you no longer
own this vehicle?

If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.

Can we assist you
further?

If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center (CRC) at 1-866-436-7332 and one of
our representatives will be happy to assist you. The CRC is open on
weekdays from 8:00 AM – 11:00 PM and on Saturday 8:00 AM - 8:00 PM
(Eastern Time). TTY/TDD users, please contact the CRC at the number
listed using the Telecommunication Relay Service by dialing 711.
If you wish to contact us through the internet, our address is
ford.com/support.
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).

Thank you for your attention to this important matter.
Ford Customer Service Division

 Copyright 2024 Ford Motor Company

TECHNICAL INSTRUCTIONS
PAGE 1 OF 2
CUSTOMER SATISFACTION 24B22

CERTAIN 2024 MODEL YEAR MAVERICK XLT VEHICLES WITH 4K TRAILER
TOW AND FX4 — FULL SIZE SPARE WHEEL AND TIRE ASSEMBLY AND
TREAD LABEL INSTALLATION
SERVICE PROCEDURE
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification

requirement, for U.S. market only, will be enforced starting with repair orders
opened on or after April 1, 2024. Field Service Action (FSA) repairs will reject if the
repairing technician is not certified in STST Competency 10 FSA. See Electronic

Field Communication (EFC) 14251 for more details.
NOTE: Ensure to coordinate the ordering and assembly of the new full size spare wheel and tire with
the TREAD label ordering. Make sure to have the new TREAD label and the new spare tire
assembled before contacting the customer and/or performing a Mobile Repair.
1. Contact Special Service Support Center (SSSC) to order the TREAD label.
NOTE: The label is serialized to the VIN and it is important to confirm the label ordered matches the
vehicle it is being applied to.
2. Using the vehicle spare tire rod, lower and remove the mini-spare tire from the vehicle.
3. Disassemble the spare tire. Please follow the Workshop Manual (WSM) procedures in
Section 204-04A.
4. Dispose of tire in compliance with your local laws.
5. Assemble new full size spare. Please follow the WSM procedures in Section 204-04A.
6. Install and raise the full spare tire and replace the spare tire rod inside the vehicle.

CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2024

TECHNICAL INSTRUCTIONS
PAGE 2 OF 2
CUSTOMER SATISFACTION 24B22

7. Note the location and orientation of the TREAD label on the drivers side B-Pillar. See Figure 1.

24044A

FIGURE 1
8. Using a clean cloth and isopropyl alcohol, remove any residue from on and around the original label on
the B-Pillar.
9. Install the new label over the original TREAD label, in the same location and orientation. See Figure 2.
CORRECT
ORIENTATION

INCORRECT
ORIENTATION

LABEL
FACING
OUTWARD

LABEL
FACING
INWARD
STUD FOR
MISSING NUT
STUD FOR
24044C NUT
MISSING

FIGURE 2

STUD FOR
MISSING NUT
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are

under safety, compliance, or emissions recall. Unless a part is requested to

be returned to Ford, all parts replaced under this FSA must be scrapped in
accordance with all applicable local, state and federal environmental
PLACE COPY HERE

protection and hazardous material regulations. Refer to the Parts Retention,

Return, & Scrapping section of the FSA dealer bulletin for further information.
PLACE COPY HERE

CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
05/2024

STUD FOR
MISSING NUT

Mobile or Pick-Up and Delivery Repair Record
Page 1 of 1
Customer Satisfaction Program 24B22

Mobile Repair / Vehicle Pick-Up and Delivery Record
VIN ____________________________ received (check one):
☐ Mobile Repair
☐ Pick-up and/or delivery service
As outlined below for Customer Satisfaction Program 24B22.

☐ Mobile Repair – Date: _______________
OR
☐ Pick-up

– Date: _______________

☐ Delivery

– Date: _______________

Repair Order #

Repair Order Date

Service Manager Signature

Date

Mobile Service Repair Assessment
Page | 1
NEW VEHICLE RECOMMENDED DELIVERY HOLD
Customer Satisfaction Program 24B22
Certain 2024 Model Year Maverick XLT Vehicles with 4K Trailer Tow and FX4
Full Size Spare Wheel and Tire Assembly and TREAD Label Installation
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
- Mobile Reprogramming
- Light Mobile Service
- Enhanced Mobile Service
- Advanced Mobile Service
- Wheel and Tire Mobile Service
- Not a Mobile Service Repair
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.

•
•
•
•

– Light Mobile Service
Interior repair procedures that do not require seat, dash, or headliner removal
Under hood repairs that do not require large component removal
Exterior repairs that do not require large component/panel removal
Repairs may require standard hand tools (Access to a Technician starter kit or similar)

 Copyright 2024 Ford Motor Company

Mobile Service Repair Assessment
Page | 2
NEW VEHICLE RECOMMENDED DELIVERY HOLD
Customer Satisfaction Program 24B22
Certain 2024 Model Year Maverick XLT Vehicles with 4K Trailer Tow and FX4
Full Size Spare Wheel and Tire Assembly and TREAD Label Installation
– Enhanced Mobile Service
• A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up - VCU
• Pre-Delivery Inspection - PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.

•
•
•

– Advanced Mobile Service
Fluid Exchange/Oil Change
Light Repairs
Brake Hydraulic Repairs

– Wheel and Tire Mobile Service
• Tire Removal from Wheel
• Tire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Not a Mobile Service Repair
• Large component removal
• BEV Battery Replacement
• Requires a vehicle hoist – to complete the repair (more than inspection)
• Required vehicle alignment
• Requires significant vehicle disassembly
• Repairs greater than 2-3 hours
• Any repairs that require M-Time
• Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle

 Copyright 2024 Ford Motor Company