NHTSA ID Number: 11000682
Manufacturer Communication Number: SA-015-24c
TSB/Document Date: 2024-06-03
Summary
Alexa Built-In Frequently Asked Questions (FAQ)
Deezer
TuneIn
Audible
Amazon Kindle
Sports Update
UNSUPPORTED MUSIC SERVICE PROVIDERS
• All Music Service Providers not listed above.
• Spotify
• Apple Music®
COMMUNICATING
Ask Alexa to communicate with and control your compatible home devices while on the road,
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WITH SMART HOME
DEVICES
such as smart lights, smart plugs, thermostats and more.
• “Alexa, drop in on my kitchen Echo.”
• “Alexa, turn on the garage lights.”
• “Alexa, set the temperature in the living room to 72 degrees.”
For more on how to connect smart home devices to your Amazon account, visit the Amazon
Alexa website.
Ask Alexa to launch voice-activated games for fun and entertainment during daily commutes
or on longer road trips.
• “Alexa, play a Road Trip game.”
• “Alexa, tell me a car joke.”
ROAD TRIP GAMES
You can download even more voice-activated games and entertainment via the Alexa app.
These added capabilities are called “Alexa Skills.” Car-friendly Alexa skills are available in a
variety of categories like:
•
•
•
•
Games and trivia
Sing-alongs
Guessing games
And more!
Say “Alexa, what automotive skills do you have?” to find more by voice, or search for new
skills by downloading the Alexa app on the Apple App Store® or Google Play Store™.
ALEXA ROUTINES
Group together a series of actions so you don’t have to ask for each one individually — just a
single command is needed to trigger a routine.
Every Alexa Routine can be fully customized to you and your preferences, making your daily
life easier and more convenient.
For example, create a “ Welcome Home” routine in which Alexa turns on your porch
light and activates your living room heater when you open your garage door.
Or, create a routine for your daily commute. Say, “ Alexa, start my commute” to hear
the weather, get a traffic update and start your favorite podcast or audiobook.
Setting up Alexa Routines requires using the Alexa app. For a detailed step-by-step tutorial,
visit the Amazon Alexa website. You can customize up to 200 routines on your Amazon
account.
EVEN MORE THINGS
TO DO
To explore more examples of what Alexa Built-in can do in your Mazda
, check out the
Things to Do section (Settings → Alexa Settings → Things to Do).
Alexa Built-In Commands
NOTE: Alexa In-Car Commands vary by model
• 2024
○
MX-5
○
Mazda
Navigation and Bluetooth Calling (no HVAC)
• 2025
○
Mazda3, CX-30 2.5S
Mazda
Navigation and Bluetooth Calling (no HVAC)
○
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○
Mazda3, CX-30 Except 2.5S
Mazda
Navigation, Mazda
HVAC Controls, Bluetooth Calling
CX-50, CX-70
Mazda
Navigation, Mazda
HVAC Controls, Bluetooth Calling
CX-5, CX-90
Not equipped with Alexa
○
○
○
○
○
TEMPERATURE
• Set the AC to [temp]
• Set the passenger AC to
[temp]
• Set the AC to minimum/
maximum
• Increase/decrease the AC
• Increase/decrease the
passenger AC
• Set climate control to [temp]
• Set the driver climate control
to [temp]
• Turn up the heat
CLIMATE CONTROLS
FAN
•
•
•
•
•
•
Turn on/off the AC
Turn on/off climate control
Turn on/off the front AC
Turn on/off the front climate control
Set the AC mode to Auto
Set the climate control mode to Auto
VENT POSITION
•
•
•
•
•
Set vent position to body
Set vent position to mix
Set vent position to floor
Set vent position to windshield
Set vent position to windshield and
floor vents
• Set vent position to windshield and
bottom
Tip: Alexa will not recognize “upper” and
“lower” as vent positions.
•
•
•
•
Turn the fan up/down
Turn on/off the fan
Turn on/off the front fan
Turn on/off sync
RECIRCULATION
WINDSHIELD DEFROSTER
• Set recirculation to inside/
outside
• Set recirculation to inside air/
outside air
• Set recirculation to automatic
• Set recirculation to auto
• Set front car recirculation to
inside/outside/auto
• Set front recirculation to inside/
outside auto
• Turn on/off windshield
defroster
• Turn on/off front windshield
defroster
• Turn on/off the front
defroster
• Turn on/off the front
windshield defogger
• Turn on/off windshield
defogger
SEAT HEATER
• Turn on/off the driver seat heater/
warmer
• Turn on/off the front seat heater/
warmer
• Turn on/off the passenger seat
heater/warmer
• Increase/decrease the driver seat
heater/warmer
• Decrease the driver seat heater/
warmer by 2
SEAT VENTILATION
•
•
•
•
STEERING WHEEL HEATER
Turn on/off the seat ventilation
Increase driver seat ventilation
Set driver seat ventilation to 1
Decrease passenger seat
ventilation by 2
Tip: Alexa will not recognize “cooled
seats” or “seat cooler.”
• Turn on/off the steering
heater
• Turn on/off the driver
steering heater
Tip: Alexa will not recognize
“steering wheel warmer.”
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• Set the driver seat heater/warmer to
minimum/medium/maximum
• Set the driver seat heater/warmer to
1
Tip: Alexa recognizes both “seat heater”
and “seat warmer.”
Hands-free telephone (Bluetooth)
Mazda
Navigation
•
•
•
•
Call by phone number
Call by phone list in the Bluetooth phone
Redial
Pick-up a call
• Set destination
• Delete destination
*Audio control (Volume control, Play, Resume, Pause, Next, Skip, Back) is not possible via Alexa
Alexa Built-In Symptom Troubleshooting
Symptom
Cause
Solution
* May require Amazon Premium account
Check the communication with the Wi-Fi client function using the
following procedure:
1. Select "Settings" from the Mazda
Connect home screen.
2. Select "Connectivity Settings".
3. Select "Wi-Fi Client Settings".
Streaming music
cannot be played
using Alexa.
Cannot communicate
using the Wi-Fi client
function.
4. Make sure that "Wi-Fi Client Mode" is enabled
5. A Wi-Fi connection can be made with the device to be used
from "Search for Available Wi-Fi Networks" or "Wi-Fi Protected
Set-up (WPS)".
Alexa does not
respond when the
talk/pick-up button is
pressed.
You are not signed in to
your Amazon account or
"Push-To-Talk" is
disabled.
Check whether you are signed in to your Amazon account using the
following procedure.
1. Select "Settings" from the Mazda
Connect home screen
2. Select "Alexa Settings".
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• If "Sign in" does not display on the screen, you are
signed in.
• If "Sign in" is display on the screen, select "Sign in" and
follow the instructions on the screen to sign in.
Make sure that "Push-To-Talk" is enabled during the following
procedure
1. Select "Settings" from the Mazda
Connect home screen
2. Select "Alexa Settings".
3. Select "Settings"
4. Make sure that "Push-To-Talk" is enabled
Check whether you are signed in to your Amazon account using the
following procedure:
1. Select "Settings" from the Mazda
Connect home screen
2. Select "Alexa Settings".
Alexa does not
respond when I say
"Alexa".
You are not signed in to
your Amazon account or
"Alexa Hands-Free" is
disabled.
• If "Sign in" does not display on the screen, you are
signed in.
• If "Sign in" is display on the screen, select "Sign in" and
follow the instructions on the screen to sign in.
Make sure that "Alexa Hands-Free" is enabled using the following
procedure.
1. Select "Settings" from the Mazda
Connect home screen
2. Select "Alexa Settings".
3. Select "Settings"
4. Make sure that "Alexa Hands-Free" is is enabled
Navigation live
No Connected Vehicle
Traffic does not
enrollment.
seem to be working.
Enroll into Connected Vehicle Services
1. Installing the MyMazda APP
2. Registering Your User Information
3. Registering Vehicle Information
4. Registering Connected Service
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TSB/Document ID: SA-015-24c
Replacement Service Bulletin Number:
MFR Communication Date: 2024-05-14
MFR Internal Campaign ID/Software Version:
Communication Type: Other
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem: Infotainment
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