Bulletin No.: 22-NA-244

Service Bulletin

Date: May, 2024

INFORMATION
Subject:

GM Accessories – Dealer-Installed, Repaired or Replaced During
Warranty Coverage Period

This bulletin replaces Bulletin 11-00-89-002E and PIT5746C. Please discard Bulletin
11-00-89-002E and all versions of PIT5746.

Brand:

Model:

Model Year:
from

to

VIN:
from

to

—

—

Engine:

Transmission:

—

—

Buick
Cadillac
Chevrolet

GM Passenger Cars
and Light Duty Trucks

2025 and Prior

GMC
Involved Region or Country

United States, Canada

Important: Service agents must comply with all
International, Federal, State, Provincial, and/or
Local laws applicable to the activities it performs
under this bulletin, including but not limited to
handling, deploying, preparing, classifying,
packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict
between the procedures set forth in this bulletin
and the laws that apply to your dealership, you
must follow those applicable laws.
Important: Refer to Labor Time Guide (LTG) for a
complete list of applicable “Installation” and “Repair”
labor operations. In some cases, it will be necessary to
use the closest-to labor operation.To review accessory
“Installation” and “Repair” labor operations, select the
following categories from the LTG main menu: General
Information > Dealer Installed GM Accessory Installation/Repairs.
Note: Accessory part numbers beginning with 19,
example: 19xxxxxx, Refer to Associated/IBP section.
Accessory Part Number
Begins with “19”
All Other
Accessory part
numbers

See Instructions
See Associated Accessories/IBP section

Limited Production Option (LPO)
LPOs are accessories that are factory invoiced options
ordered at the time the vehicle order is completed.
Under the guidelines for GM Parts Warranties, GM LPO
Accessories permanently installed on a GM vehicle
PRIOR to new vehicle delivery will be covered under
the provisions of the Bumper-to-Bumper New Vehicle
Limited Warranty (Canada Base Warranty).
Labor Code 0590032 should be used to claim the time
for dealer installation of LPOs. Eligible labor time for
LPO installation can be found in the Labor Time Guide
(LTG) under: General Information > Pre-Delivery
Inspection > PDI – Dealer Installed – Factory Invoiced
Options. Labor for installation of an LPO accessory
must be claimed using this labor operation, not under
the regular warranty repair labor operation.
Select LPO accessories that require a calibration
update as part of the installation must be submitted
using a unique labor operation. The LTG as well as the
installation instructions in SI will direct users to the
correct labor operation in these cases.

On IVH vehicle
build as Dealer
Installed option

See LPO section

In IVH added
options or not on
build at all

Basic LPO Installation Process:
1. Check vehicle build in IVH for all “Dealer Installed”
RPO/LPOs.

See ACO section

2. Locating the correct accessory installation instructions:

Copyright 2024 General Motors. All Rights Reserved.

Page 2
⇒

May, 2024

Most GM Accessories come with a single-page
sheet that includes the Instruction ID Part
Number, which is searchable in the Service
Information Accessories Manual.

3. Always reference instruction sheets in SI for each
new accessory installation, as instruction sheets
may be updated with new information.
Note: Some I-sheets include diagnostics
4. Confirm all “Dealer Installed” accessories in vehicle
build list are installed correctly on vehicle
according to instructions in SI.
5. IMPORTANT: If called for in the SI instructions,
confirm all required calibration updates are
installed. Record any applicable warranty claim
codes generated during calibration events.
5.1.

5.2.

5.3.

Before performing programming via SPS,
technicians must contact the Techline
Customer Support Center (TCSC) at
1-800-828-6860 English or 1-800-503-3222
French to have the appropriate Accessory
calibration applied to the VIN.
If programming is attempted BEFORE
contacting TCSC, SPS will not deliver the
correct accessory calibration to the vehicle.
The user may also receive a message
advising that they are attempting to program
with the “same calibration” – a warning that
the vehicle has not received the required
accessory calibration.
For additional details, refer to Service
Bulletin # 22-NA-053: New Labor Operations
for Limited Production Option (LPO)
Calibrated Accessories.

Accessory Catalog Offerings (ACO or over-thecounter)
For all GM ACO accessories installed by a dealer or
Accessories Distributor Installer (ADI), a ZSET transaction should be submitted in Global Warranty
Management (GWM) using the appropriate “installation” labor operation found in the Labor Time Guide
under General Information > Dealer Installed GM
Accessory Installation. “Installation” labor operations
are zero-dollar transactions (no labor, parts or net
allowed) but will add the accessory to the vehicle build
record in Investigate Vehicle History (IVH). This information will help dealers determine the warranty
coverage of the accessory.
Warranty repairs within the Bumper-to-Bumper New
Vehicle Limited Warranty (Canada Base Warranty)
coverage period are to be submitted as a ZREG Transaction Type using the applicable regular warranty repair
labor operation.

Bulletin No.: 22-NA-244

Warranty repairs after the Bumper-to-Bumper New
Vehicle Limited Warranty (Canada Base Warranty)
expires, but within the 12 months/unlimited miles
(unlimited km) coverage from the time of installation,
are to be submitted as a ZPTI Transaction Type using
the applicable regular warranty repair labor operation.
Accessories that require calibration updates as part of
the installation may have the cost of the calibration
covered in the price of the ACO accessory. In these
cases, the instruction sheets found in SI will have a
special labor code mentioned just for covering the cost
of the calibration update.
Basic ACO Installation Process:
1. Confirm in the GM Electronic Parts Catalog
(EPC) and marketing information that the ACO
accessory is compatible with the vehicle.
2. Always reference instruction sheets in SI for each
new accessory installation, as instruction sheets
may be updated with new information.
3. Confirm accessories are installed correctly on
vehicle according to instructions in SI.
4. IMPORTANT: If called for in the SI instructions,
confirm all required calibration updates are
installed. Record any applicable warranty claim
codes generated during calibration events.
4.1.

Before performing calibration updates via
SPS, technicians must contact the Techline
Customer Support Center (TCSC) at
1-800-828-6860 English or 1-800-503-3222
French to have the appropriate Accessory
calibration applied to the VIN.

4.2.

If programming is attempted BEFORE
contacting TCSC, SPS will not deliver the
correct accessory calibration to the vehicle.
The user may also receive a message
advising that they are attempting to program
with the “same calibration” – a warning that
the vehicle has not received the required
accessory calibration.

Associated Accessories (IBP Accessories)
Associated Accessories offered through our Integrated
Business Partners (IBP) are covered by the individual
accessory manufacturer. For warranty terms, contact
information, and installation videos, please refer to
the Accessory Information Center in the GlobalConnect App Center. Details can be found under
Sales/Marketing > Associated Accessories or the
following website: https://aic.autopartners.net/files/live/
sites/aic-prod/files/Support/Integrated Business
Partners/Associated Accessories Contact Sheet.pdf.
Associated Accessory warranty cards may also be
available through your local Accessory Distributor
Installer (ADI).
Some Associated Accessories Supplying Manufacturers are:

Bulletin No.: 22-NA-244

May, 2024

• Kicker Audio Systems

Page 3

Submitting for IBP Associated Accessories
Labor in Global Warranty Management
Dealership labor for performing warranty repair or
replacement of an Associated Accessory as directed by
the accessory manufacturer may be claimed through
GWM. Refer to Article 1.3.4 in the Parts and Accessories Policies and Procedures Manual for complete
details. In Canada, please refer to the GM Parts
Policies and Procedures Manual, section 7.3.3 General
Motors (Dealer) Accessories Warranty. Submit labor
using the following procedure:

• EchoMaster
• AKG Harman
• Borla
• Curt
• Roll-N-Lock
• Rugged Liner
• Thule
Note: For Technical Support, Dealers will need to
contact the Supplier of the specific Associated
Accessory. The supplier will support any installation or
warranty concerns not GM Technical Assistance Center
(TAC). Supplier Contact information for the supplier and
the is available through Global Connect >GM
Accessory Information Center, your local Accessory
Distributor Installer (ADI), and is also attached to the
parts information within the GM Electronic Parts
Catalog (EPC).
Basic IBP Installation Process:
1. Confirm in the EPC and marketing information that
the IBP accessory is compatible with the vehicle.
2. Confirm accessories are installed correctly on the
vehicle according to instruction sheets found in the
box.
Examples of Associated Accessories that may not have
Installation Information in Service Information /
Accessory Installation Manual:
• Sliding Bed Trays

1. Document the complaint, cause, and repair
(correction) of the Associated Accessory on a
repair order. Include the Associated Accessories
Manufacturer name and service part name or GM
part number, if instructed by the Associated
Accessory manufacturer to replace the complete
assembly.
2. Submit a ZREG Transaction Type in Global
Warranty Management (GWM) for reimbursement
of labor involved using the appropriate labor
operation shown below. If your actual labor time
falls within this range:
• Up to 0.3 hr — Labor Op 0602608
• 0.4 Up to 0.6 hr — Labor Op 0602708
• 0.7 Up to 1.0 hr — Labor Op 0602808
• 1.1 Up to 1.5 hr — Labor Op 0602908
3. Submit the actual amount of labor in the Base
Labor field.
4. Submit up to $25.00 in the Net/Admin Allowance
field to cover processing and handling of the
replacement part with the Associated Accessories
Manufacturer or the Accessory Dealer Installer
(ADI).

• Non-GM Tonneau Covers
• Light Bars
• Trailering or Dash Cameras
• Speaker or Subwoofer Kits

5. Enter the GM part number being repaired in the
"Reference Number" field of the GWM transaction.

• Trailer or 5th Wheel Hitches
• Trailer Brake Controllers
Note: The GM Technical Assistance Center (TAC) is
unable to assist with questions regarding these installation or repair of Associated Accessories. Dealers/
technicians must contact the individual accessory
manufacturer.

6. Parts are prohibited and must NOT be claimed on
the transaction. Replacement of defective
Associated Accessories are the responsibility of
the specific accessory manufacturer.

Version

3

Modified

Released December 07, 2022 – Corporate Service Bulletin Number 11-00-89-002E has
now become Global format Service Bulletin 22-NA-244. This update adds the 2023
Model Year and helps identify LPO, ACO, and IBP processes.
Revised May 22, 2023 – Added the 2024 Model Year.
Revised May 03, 2024 – Added the 2025 Model Year.

Additional SI Keywords: Kicker, Curt, Echomaster, folda-cover, hitch, roll-n-lock

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job
properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.

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