NHTSA ID Number: 10254391
Manufacturer Communication Number: 22-NA-096
TSB/Document Date: 2024-05-08
Summary
This informational bulletin provides information for dealers/technicians on Customer Education Bulletin for Google Built-in Radio.
customer is in. You can select your own map and
Bulletin No.: 22-NA-096
April, 2024
download that area and will stay in your download
area until space is gone.
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Privacy Settings with Google Maps
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1. While in the Settings of the maps, select Privacy
Center
2. This allows you to select how you want to share
driving data and the way you download offline
maps (auto/manual).
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Page 17
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3. Screens above (offline maps help) will guide the
customer through how to set up Auto-Download
offline maps
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4. Any other help needed with maps, the customer
can visit the websites below in the About & Help
screen in the offline maps section:
Google Maps while Paired
Customer will need to disconnect Wi-Fi and Bluetooth
on their phone, then utilize google maps from the
phone.
1. Pairing a phone
a. Go to phone app on home page and click
“Manage Phones”
b. Click the plus and follow the prompts on the
screen and your phone.
c. This may take up to 5+ minutes to connect and
sync.
d. Only allowed to pair one phone at a time.
2. How to connect to Apple CarPlay
a. Apple CarPlay is available through Wi-Fi and
Bluetooth or tethered (corded)
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b. Once phone is paired to vehicle, the notification below will pop up. Click Allow or Deny depending on your
preference for your Google experience.
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c. Click Enable for CarPlay (if vehicle does not prompt for Apple CarPlay, customer can go to home screen and
select Apple CarPlay on display)
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d. If you accidentally click Not Now, you can go back onto the main infotainment screen and click CarPlay again
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e. If phone was previously paired, and Apple CarPlay was not turned on via the steps above, the customer can
go to the home page and select the Apple CarPlay app, then follow the prompts to connect
**CarPlay will be unavailable if vehicle location is not turned on**
3. How to check infotainment software version in
Google Built-In capable vehicles (RPO: IOK)
3.1.
From Home page, Go to
Settings>System>About>Build number
6147889
3.2.
The software usually starts from 31st
character position of the build number and it
starts with a letter followed by three primary
Bulletin No.: 22-NA-096
April, 2024
numbers and two secondary numbers
separated by dots. Shown in screenshot
above.
4. How to have enable GPS positioning and
wireless projection by location Turn On
feature in Google Built-In capable vehicles
(RPO: IOK)
4.1.
Page 23
4.3.
Click on “Turn On” from the notification list
and select “Turn On” on the pop-up itself as
well as shown above.
Certain features like offline maps, GPS
positioning and wireless projection might not
work without enabling the location Turn On
feature.
6147908
4.4.
Alternatively, a user can enable it by going
to Settings>Privacy>Location
Services>Location Services For Android
and enable it from the toggle switch as
shown above.
6147906
4.2.
Usually, the system gives a notification to
turn on location when the vehicle is first
started. A user can enable it from the notification list by first pressing the bell icon and
top left of the screen as shown above.
6148207
4.5.
Additionally, a user can customize the
number of apps allowed for location
services by going to Settings>Apps and
Permissions>App Permissions>Location
and selecting the apps individually as
shown above.
5. Using Siri with Apple CarPlay
6147907
Page 24
April, 2024
a. Use Voice Recognition button on SWC and do a
long hold press
b. Short press is only available with an active data
plan (Google Assistant).
Bulletin No.: 22-NA-096
6. How to connect to Android Auto
*Android Auto is available through Wi-Fi and
Bluetooth or tethered (cord connected)*
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a. Select Android Auto from the homepage and follow the prompts
7. Using Bixby with Android Auto
a. Use Voice Recognition button on SWC and do a
long hold press
b. Short press is only available with an active data
plan (Google Assistant).
8. Enabling Google Assistant
a. Click the settings icon on the home screen,
settings, apps and permissions, special app
access, notification access — Google Assistant
on.
b. Adisconnect and repair of the customer’s phone
to the infotainment system may need to be
done.
9. Android Auto PlayStore
a. Mirror image of Google Play. Limited functionality at this time with certain apps within Google
Play. Check back later for further enhancements.
10. Apple CarPlay AppStore
a. Mirror image of Google Play. Limited functionality at this time with certain apps within Google
Play. Check back later for further enhancements.
11. Vehicle to Phone Sharing
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a. This feature allows Android Auto/Apple CarPlay apps to use vehicle data. Only phones connected to the
vehicle by these options can request the vehicle to share data. By default this is turned on in the vehicle- but
the customer can turn this feature off by way of the settings menu. *Wireless streaming from cellular phone is
unavailable.*
12. Moving Apps to Favorites Menu
a. Customers will need to select and hold the icon
app you want to move until icon is red. You can
drag it over to the page of your choosing. There
are a few icons that are not removeable out of
the favorites tray, i.e Home.
13. MyGMC, MyChevrolet - managing usage and
data plans
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a. After signing in, customers must accept the
terms/conditions as well as privacy/permissions.
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b. **MyBrand will not work without an OnStar package**
14. Owner’s manual and downloading a copy
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a. Customers must select the MyGMC or MyChevrolet
b. Customers cannot sign into MyChevrolet
without a data plan
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c. Select the settings icon in the top right
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Page 31
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d. Click Owner’s Manual Details then Install Now to install the Owner’s Manual
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e. After downloading go to ”Learn About...” (this will allow you to search for keywords)
15. Factory Reset
a. After doing a factory reset with the radio,
customers will need to sign in through MyChevrolet or MyGMC app. Customers will need wifi/
data to do this if trying to sign in via the
Integrated Center Stack (ICS).
16. Pairing Bluetooth headphones to Rear Seat
Entertainment
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a. Click the plus sign to add headphones
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b. Follow the prompts on screen.
The headphones (if previously paired to phone) may need to be unpaired from your phone before pairing to
Rear Seat Entertainment.
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c. Once paired, you can rename the headphones and disconnect or delete the headphones.
d. Only two headphones can be achieved per RSI
Screen.
**An HDMI cable is required to connect an
HDMI device to the RSI hub. The RSI HDMI
inputs allow connection to video games, disc
players, cameras, smartphones, tablets,
streaming devices, and A/V dongles that have
HDMI.**
** Streaming RSI is only supported with an
unlimited data plan**
a. If equipped, RDS features are available for use
only on FM stations that broadcast RDS information. With RDS, the radio can:
− Display a Station Name
− Display messages from radio stations
b. This can be managed in the settings section
under Audio settings.
c. Refer to Owner’s Manual for more specifics on
this feature.
17. Radio Data System (RDS)
Version
4
Modified
Released May 10, 2022.
Revised September 08, 2022 - Added Important statement and sections How to check
infotainment software version in Google Built-In capable vehicles (RPO: IOK) and How to
have enable GPS positioning and wireless projection by location Turn On feature in Google Built-In capable vehicles (RPO: IOK).
Revised March 28, 2023 – Updated Subject, Added 2023 Model Years and 2024 HD
Trucks.
Revised April 25, 2024 - Added BrightDrop models and important statement to Service
Procedure.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job
properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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TSB/Document ID: 22-NA-096
Replacement Service Bulletin Number:
MFR Communication Date: 2024-04-25
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
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