NHTSA ID Number: 10254391
Manufacturer Communication Number: 22-NA-096
TSB/Document Date: 2024-05-08
Summary
This informational bulletin provides information for dealers/technicians on Customer Education Bulletin for Google Built-in Radio.
Bulletin No.: 22-NA-096
Service Bulletin
Date: April, 2024
INFORMATION
Subject:
Brand:
Brightdrop
Radio Education — RPO IOK Google Built-in Radio
Model:
from
to
600 eLCV
2022
2022
Zevo 400
2024
2024
Zevo 600
2023
2024
Silverado 1500 New
(RPO J22, VIN Digit 5
= A / D)
2022
2022
Silverado 1500
2023
2023
Silverado 2500HD/
3500HD
2024
2024
2022
2023
2022
2023
Sierra 1500 New
(RPO J22, VIN Digit 5
= H / U)
2022
2022
Sierra 1500
2023
2023
Sierra 2500HD/
3500HD
2024
2024
Yukon
Yukon XL
2022
2023
Suburban
Tahoe
Model Year:
VIN:
from
to
Involved Region or Country
North America, Uzbekistan, Russia, Middle East, Argentina (Mercosur), Bolivia (West),
Chile (West), Colombia (West), Ecuador (West), Paraguay (West), Peru (West), Uruguay
(West), Cadillac
Korea (South Korea), Thailand (ASEAN)
Additional Options (RPOs)
Equipped with Radio RPO IOK
Information
Some features of the system require a service plan or trial. This includes Google Assistant, Google Maps and apps on Google Play. In order to use apps in vehicle, you must be
signed into your Google account and have the paid service plan with in-vehicle data.
Your GM Account is different from your Google Account. Each account enables different
functionalities within the vehicle.
Always use a trusted, damage free OEM phone USB cable.
Copyright 2024 General Motors. All Rights Reserved.
Page 2
April, 2024
Important: Service agents must comply with all
International, Federal, State, Provincial, and/or
Local laws applicable to the activities it performs
under this bulletin, including but not limited to
handling, deploying, preparing, classifying,
packaging, marking, labeling, and shipping
dangerous goods. In the event of a conflict
between the procedures set forth in this bulletin
and the laws that apply to your dealership, you
must follow those applicable laws.
Important: This technical service bulletin (TSB) can
only be completed by certified repair facilities who
have met all specific training, tool and equipment
requirements pertaining to the vehicle Brand and
Model serviced. Repairs must be performed by a
technician who has successfully completed the
required training.
Contents
• Signing In
− Setup Wizard
− Guest vs User Profile
− Security for User Profile
• Google PlayStore
• Setting up Auto Update in Google PlayStore
• Checking for data plan
Bulletin No.: 22-NA-096
• Enabling Google Assistant
• Android Auto PlayStore
• Apple CarPlay Appstore
• Vehicle to Phone Sharing
• Moving Apps to Favorites Menu
• Owner’s manual and downloading a copy
• Factory Reset
• Pairing Bluetooth headphones to Rear Seat Entertainment
• Radio Data System (RDS)
Signing In:
Setup Wizard
1. This is set up to walk the customer through
personalizing the infotainment system (setting up
user profile, Google account and pairing a
Bluetooth phone). Any time you create a new
profile, you will have the opportunity to use the
setup wizard as well. The Setup Wizard can only
be completed in PARK.
Guest vs User profile
1. Guest profile will reset any personalization each
time the vehicle is turned on.
• Downloading offline maps
2. User profile will retain these settings. Up to 7
profiles plus the guest profile are able to be
stored in the vehicle.
• Privacy Settings with Google Maps
Security for User Profile
• Google Maps while Paired
1. Select Vehicle settings, then select security (or tap
on name in upper left and click manage profile) –
this will allow you to select what type of security to
use (pin, pw or pattern).
• If a customer doesn’t have a data plan
• Pairing a phone
• How to connect to Apple CarPlay
• How to check infotainment software version in
Google Built-In capable vehicles (RPO: IOK)
Google Play
• How to have enable GPS positioning and wireless
projection by location Turn On feature in Google
Built-In capable vehicles (RPO: IOK)
*The one stop shop for downloading apps designed for
the vehicle (similar to apps found on your personal
phone)*
• Using Siri with Apple CarPlay
• How to connect with Android Auto
• Using Bixby with Android Auto
*Some third-party apps (such as Spotify) do require a
separate account and, in some cases, a paid
subscription to access in vehicle.*
Bulletin No.: 22-NA-096
April, 2024
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1. Click the sign in button in Google Play and you are
taken to a sign-in screen
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2. While in the Google Play app, after signing in, click
on the face icon to the right
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3. Then options to sign in and out and control Google
activity
Setting up Auto Update in Google Play:
Note: Vehicle will need to have radio SW version w161
& above.
Customers can enable Google auto updates by
following the steps below.
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1. Go to Google Play Store
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2. Click on three dots at upper right corner
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3. Go to Settings.
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4. Click on Auto-Update apps.
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5. Click to use one of the three options. “Over any
Network” is highly recommended for best results.
2. Some apps may not be available in the Google
Play Store.
Checking for data plan:
3. Google Maps will run in offline mode if Terms &
Conditions are not signed.
1. A way to determine if a data plan is active is by
using the steering wheel controls to give the
vehicle a command.
4. Dashes for speed limit sign in cluster/HUD will be
displayed if there is no active data plan or on wifi.
2. Press the voice recognition button will bring up the
Google Assistant.
Downloading offline maps
3. If there is no data plan, the Google Assistant will
not come up and directions on how to get a data
plan will be given.
If a customer doesn’t have a data plan:
1. Customers are still able to get maps, but no traffic
data will display. Offline maps are only accessible
if the customer has downloaded the offline map
prior to not having data.
(Offline maps is a convenient way to have your map
available if in a connectivity dead zone area. **Google
Maps downloads offline maps automatically for use
when not connected to the Internet and for making
map data available to vehicle features regardless of
connectivity. These offline maps are only available
when the vehicle has a subscription data plan. Offline
maps expire in one year.**)
Bulletin No.: 22-NA-096
April, 2024
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1. Click maps
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April, 2024
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2. Click settings button (the gear icon) at bottom of
map screen
Bulletin No.: 22-NA-096
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6058808
3. Click Offline Maps
Page 13
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April, 2024
Bulletin No.: 22-NA-096
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4. Adjust the map to cover the desired area to
download and click download
5. Auto-download will specifically download the
offline map if connected to a specific network the
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TSB/Document ID: 22-NA-096
Replacement Service Bulletin Number:
MFR Communication Date: 2024-04-25
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
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