NHTSA ID Number: 10254344
Manufacturer Communication Number: TSB-131-24012
TSB/Document Date: 2024-05-07
Summary
Technical Service Bulletin issued to ensure the correct use of the EmiraDS and the Lotus insight too to prevent vehicle or diagnostic issues. Bulletin contains information that has been prepared in an attempt to resolve recent issues reported to Technical Support and to prepare the global dealers for the release of the additional functions within EmiraDS to support the Emira 2L version. Information contained in the TSB must be followed to ensure optimum performance of the EmiraDS with the Lotus
Insight tool.
Model: All Emira Models
Number: TSB-131-24012
Copy files should be maintained by:
Service Manager
Service Reception
Supervisor
Parts Manager
TITLE
Correct use of EmiraDS and the Lotus Insight tool to prevent vehicle or diagnostics issues.
REASON
The information contained in this bulletin has been prepared in an attempt to resolve recent issues
reported to Technical Support and also to prepare all global dealers for the release of additional
functions in EmiraDS to support the 4-cylinder version of Emira.
ACTION
The information below must be followed to ensure optimum performance of EmiraDS with the Lotus
Insight tool.
Lotus Insight Tool (Getac Tablet)
You must never:
- Perform unapproved modifications to Lotus Insight Tool
(Getac Tablet).
- Install a local firewall or antivirus software.
- Install non-Lotus software applications (other brand
software) – this includes anything not requested by Lotus
Cars or Technical support.
- From the Windows setting screen, select the ‘Power &
Sleep’ option and select ‘Never’ for every option. This will
prevent the Insight Tool from going to sleep during a SW
download, potentially causing programming to fail.
Violating any of these conditions will invalidate the warranty of the Lotus Insight tool.
Dealer WiFi and Internet Capability
- There must be an unrestricted internet or WiFi connection for optimum operation especially during
software downloads. Where a Firewall or dealer network security or other intermediary limitation exists,
this can cause EmiraDS to not operate correctly.
- Guidelines for stable and appropriate bandwidths are: A minimum of 100MBps (download)/20MBps
(upload)
- Speedtests should be regularly conducted verifying this capability in order to prevent problems with
usage.
Components damaged due to poor dealer infrastructure will not be accepted as warranty issue.
Diagnostic Sessions & Diagnostic Log Files
- A number of log files are recorded by EmiraDS during each session. These include a record of the
steps carried out, the battery voltage (for example), time & date, technician log in details (!), VCI driver
version amongst many other parameters.
- We use these log files to help to provide technical support and improve the system
Uploading log files AND “Finalizing” the diagnostic session must be done for any future
technical support requests.
Continued...
Lotus Technology Innovative Limited
3rd Floor, 9 Darlington Street, London, EC1V 0LN, United Kingdom
SERVICE BULLETIN TSB CLASS 4
Date: 25.04.2024
Correct and Appropriate use of SW UPGRADE vs Module RELOAD
EmiraDS provides many functions to support both software upgrades (when available) and also when
physical control modules are replaced.
- RELOAD: It is important to use SW UPGRADE and RELOAD correctly as improper use can damage
components. RELOAD should only be used when hardware has been replaced unless otherwise
instructed by technical support or a technical bulletin to carry out a specific task.
- SW UPGRADE will be presented upon checking the availability of new software and this may be subject
to a specific bulletin relating to the changed software.
Additional EmiraDS Functionality
- New powertrain and security functions will be released for AMG control modules. Please refer to any
future technical bulletins describing correct use.
- Guided fault tracing and component adaption routines will support problem identification and repair
recommendation.
It is recommended to consult technical support for additional guidance.
Ensure the Latest Correct Mongoose MFC3 VCI Driver is Installed
- The latest VCI driver can be downloaded from the Aftersales Portal*.
- To prevent problems with VCI use, you should ensure the VCI is connected to your Insight Tool when
updating the VCI driver. This also updates the VCI firmware at the same time.
Failure to follow the steps above can cause the VCI driver to lose synchronisation and it will
become inoperable. The replacement of the VCI driver under these circumstances will not be
covered under warranty.
*Available to download from the Aftersales Dealer Portal at: https://dealerportal.uslotservice.lotuscars.
com/log-in - from the Aftersales tab, select VCI Driver.
Use of 12V Battery Support Device
- A battery support device must have a minimum 50Amp capability, the recommendation is 100Amp
capability.
- SW download is inhibited if the battery is not connected to a suitable battery support unit
- The SW download process mandates that a battery support device is fitted and switched on before
allowing to proceed with any steps.
- Log files generated during software download record if a battery support device was used.
Technical support will not be able to recover control units damaged as a result of a battery
support device not being used during SW download.
Vehicle Usage Mode
Please ensure familiarisation with the relevant Vehicle Usage Modes – the description of these can be
found in EmiraDS for reference under CEM Information
Disclaimer
Warranty claims relating to either damaged/inoperable Insight Tools, VCI drivers or vehicle modules
will be rejected if any of the steps/requirements shown in this bulletin were not adhered to.
CHARGES
No charges are associated with the contents of this bulletin.
Ends
Lotus Technology Innovative Limited
3rd Floor, 9 Darlington Street, London, EC1V 0LN, United Kingdom
SERVICE BULLETIN TSB CLASS 4
TSB-131-24012
continued page 2
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TSB/Document ID: TSB-131-24012
Replacement Service Bulletin Number:
MFR Communication Date: 2024-04-25
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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