NHTSA ID Number: 10254004
Manufacturer Communication Number: 24U04
TSB/Document Date: 2024-05-02
Summary
Certain 2024 Model Year F-150, F-150 Lightning, F-150 Raptor, 2024 Ranger, 2024 Ranger Raptor Enhanced Pre-Delivery Inspection (PDI)
Stacy L. Balzer
Director
Service Engineering Operations
Ford
Customer Service Division
Ford Motor Company
PO Box 1904
Dearborn, Michigan 48121
April 19, 2024
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Update Before Sale 24U04
Certain 2024 Model Year F-150, F-150 Lightning, F-150 Raptor, 2024 Ranger, 2024
Ranger Raptor
Enhanced Pre-Delivery Inspection (PDI)
PROGRAM TERMS
This program will be in effect through April 30, 2025, for certain unsold vehicles, or up to 60 days post
the warranty start date (to allow for sales reporting and claim processing).
AFFECTED VEHICLES
Model
Vehicle
Year
Assembly Plant
Build Dates
F-150
2024
Dearborn
August 29, 2023 through March 11, 2024
F-150
2024
Kansas City
September 6, 2023 through March 11, 2024
F-150 BEV
2024
Rouge Electrical
Vehicle Center
December 15, 2023 through March 19, 2024
Ranger
2024
Michigan
July 24, 2023 through March 4, 2024
Vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
Vehicles in this Update Before Sale program were selected for an enhanced pre-delivery inspection
due to Ford's continued focus on launch quality.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this program, dealers are to
perform an Enhanced Pre-Delivery Inspection (PDI) checklist in addition to the standard PDI. This
service must be performed on all affected vehicles at no charge to the vehicle owner. For new vehicle
storage guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters will not be mailed for this program.
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Information
© Copyright 2024 Ford Motor Company
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
Stacy L. Balzer
© Copyright 2024 Ford Motor Company
Administrative Information
Page 1 of 1
Update Before Sale 24U04
OASIS ACTIVATION
OASIS will be activated on April 19, 2024.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on April 19, 2024.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are not eligible for this program.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
No additional repairs are required to complete the FSA. Additional repairs identified while completing
the Enhanced PDI checklist should be managed as follows:
• For any required repairs, submit on a separate repair line following normal warranty-repair
process.
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
▪ Claim type 31: Field Service Action.
▪ Sub Code: 24U04
▪ Customer Concern Code (CCC): A99 – Administrative, Maintenance, Misbuilt
▪ Condition Code (CC): 82 – Freight/Postage/Maintenance
▪ Causal Part Number: 1523200 Quantity 0.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
© Copyright 2024 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 1 of 1
Update Before Sale 24U04
LABOR ALLOWANCES
Description
Labor Operation
Labor Time
F-150 – All - Enhanced Pre-Delivery Inspection
24U04B
0.4 Hours
Ranger – All - Enhanced Pre-Delivery Inspection
24U04C
0.4 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this inspection.
© Copyright 2024 Ford Motor Company
TECHNICAL INSTRUCTIONS
PAGE 1 OF 7
UPDATE BEFORE SALE 24U04
CERTAIN 2024 MODEL YEAR F-150 VEHICLES — ENHANCED PRE-DELIVERY
INSPECTION (PDI)
SERVICE PROCEDURE - All F-150 Vehicles
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification
requirement, for U.S. market only, will be enforced starting with repair orders
opened on or after April 1, 2024. Field Service Action (FSA) repairs will reject if
the repairing technician is not certified in STST Competency 10 FSA. See
Electronic Field Communication (EFC) 14251 for more details.
NOTE: Complete all of the inspection steps listed below. If a step fails or an issue is found,
document the step and/or issue, then continue to the next step.
1. With the Key on and Engine off, verify the seatbelt and door open chimes.
2. Cycle the gear shifter stowage, verify that it operates smooth and is not noisy. See Figure 1.
24224A
FIGURE 1
3. Verify the function of all four windows using the master switch (driver door window switch).
• Record the door that has any bounce back when powering the windows up.
4. Verify the display screen function. Check for lines, color and/or image distortion.
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2024
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
TECHNICAL INSTRUCTIONS
PAGE 2 OF 7
UPDATE BEFORE SALE 24U04
5. Press each gang switch individually and verify function. See Figure 2.
GANG
SWITCHES
24224B
FIGURE 2
6. Verify proper operation of the 360° and center high mount stop lamp (CHMSL) camera display on the
12 inch screen by selecting each camera view. See Figure 3.
CAMERA
SWITCH
CAMERA
VIEWS
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE
COPY HERE
24224C
FIGURE 3
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2024
PLACE COPY HERE
TECHNICAL INSTRUCTIONS
PAGE 3 OF 7
UPDATE BEFORE SALE 24U04
7. Activate the windshield wiper mister and cycle through the windshield wiper speeds to verify function.
NOTE: The vehicle should be at or near operating temperature.
8. Verify the Heating, Ventilation and Air Conditioning (HVAC) system performance.
• Set heat output at 85° F and check that the air blows hot.
• Set air conditioning output at 68° F and check that air blows cold.
9. Inspect the Instrument Panel (IP) for any loose damaged or missing trim.
10. Inspect the Left Hand (LH) IP topper for jagged edges. See Figure 4.
PASS
DOES NOT PASS
JAGGED
EDGE
24224D
FIGURE 4
11. Verify the LH IP topper is fully seated. See Figure 5.
PASS
DOES NOT PASS
IP TOPPER NOT
FULLY SEATED
FIGURE 5
STUD
FOR
24224E
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2024
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
TECHNICAL INSTRUCTIONS
PAGE 4 OF 7
UPDATE BEFORE SALE 24U04
12. If equipped, verify the function of the Heads Up Display (HUD). See Figure 6.
HUD
24224F
FIGURE 6
13. If equipped, press the active exhaust mode button on the steering wheel until the cluster display
shows Baja mode. See Figure 7.
• With the vehicle running, press the accelerator pedal to increase engine RPM. Listen for a
metallic, metal-on-metal type sound.
STUD FOR
MISSING NUT
ACTIVE EXHAUST MODE BUTTON
FIGURE 7
STUD
FOR
24224G
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2024
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
TECHNICAL INSTRUCTIONS
PAGE 5 OF 7
UPDATE BEFORE SALE 24U04
14. Verify the four wheel drive buttons are functional. See Figure 8.
a. Cycle through all four mode buttons checking for sticking.
b. Verify each button light turns on and off.
24224H
FIGURE 8
15. Verify the function of the glove compartment and if equipped the upper storage compartment.
See Figure 9.
UPPER STORAGE
COMPARTMENT
GLOVE
COMPARTMENT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
24224I
FIGURE 9
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2024
TECHNICAL INSTRUCTIONS
PAGE 6 OF 7
UPDATE BEFORE SALE 24U04
16. Verify proper operation of ALL the power points inside the cab, frunk (BEV Only) and the bed (if
equipped) with a multimeter.
• 110 Outlets (110V tester is acceptable, but cannot be a ground fault tester with a trip switch).
• 12 volt power point
• USB ports
• USB-C
17. Verify keyless entry keypad function and button light up when pressed. See Figure 10.
KEYLESS ENTRY
KEYPAD
24224K
FIGURE 10
18. Verify the headlamp, tail lamp and CHMSL for fit, function and any signs of obvious damage.
See Figure 11.
NOTE: Headlamps shown, inspection for tail lamps and CHMSL similar.
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
24224J NUT
MISSING
FIGURE 11
PLACE COPY HERE
PLACE COPY HERE
CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2024
PLACE COPY HERE
TECHNICAL INSTRUCTIONS
PAGE 7 OF 7
UPDATE BEFORE SALE 24U04
19. Verify all four doors open and close freely, without binding, rubbing and/or noise.
20. Check that all the badges are correct, present and undamaged.
• Front Grill
• Fenders
• Charge Port (if equipped)
• Pick-up Box
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TSB/Document ID: 24U04
Replacement Service Bulletin Number:
MFR Communication Date: 2024-04-19
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
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