NHTSA ID Number: 10253696
Manufacturer Communication Number: OTA - 20240405
TSB/Document Date: 2024-05-01
Summary
This is to notify you of the Service Campaign OTA software update of the AMG
Chassis Controller (ACC) in 1,349 Model Year (MY) 22-24 EQE, EQS (295, 297 platform) vehicles. The vehicles will not be visible or flagged in VMI or EVA. Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY22-24 EQE, EQS vehicles (295, 297 platform), the AMG Chassis Controller (ACC) software does not correspond with the latest series production configuration. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customer's vehicle free of charge and do not require a dealer visit. No customer letter will be mailed for this OTA software update.
News Channel Update |
Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, FROM: Gregory Gunther, Senior Manager, Vehicle
Sales Managers, Service Managers, Parts Managers
Compliance and Analysis, Engineering Services
RE: Service Campaign OTA Notification
Software update of AMG Chassis Controller (ACC)
DATE: April 5, 2024
– Mercedes Me Connect OTA
MY22-24 EQE, EQS (295, 297 platform)
IMPORTANT SERVICE CAMPAIGN INFORMATION
No Action Required by Dealer
Over-the Air (“OTA”) Information Only
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES (1-800-367-6372).
Sincerely,
Gregory Gunther
Senior Manager, Vehicle Compliance & Analysis
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
Service Campaign OTA Notification
Campaign No. :
Campaign Desc. :
N/A
24P5497803
April 5, 2024
Software update of AMG Chassis Controller (ACC) –
Mercedes Me Connect OTA
This is to notify you of the Service Campaign OTA software update of the AMG Chassis Controller (ACC) in 1,349 Model Year
(“MY”) 22-24 EQE, EQS (295, 297 platform) vehicles. The vehicles will not be visible or flagged in VMI or EVA.
Background
Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined
that on certain MY22-24 EQE, EQS vehicles (295, 297 platform), the AMG Chassis
Controller (ACC) software does not correspond with the latest series production
configuration.
Issue
MBUSA will conduct an OTA service campaign. Remote software updates are
automatically downloaded and installed in the customer’s vehicle free of charge
and do not require a dealer visit.
No customer letter will be mailed for this OTA software update.
Parts are not required for repair. Remedy software will be pushed via OTA.
What We’re Doing
Parts
Vehicles Affected
2022-2024
EQE, EQS
Vehicle Model Year(s)
Vehicle Model
Vehicle Populations
Total Campaign Population
1,349
Next Steps/Notes
AOMS/SOMS
AOMs – This OTA campaign may generate questions from your dealers.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer
satisfaction. Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
No Service Action is required by
the Dealer for this Campaign
Over-the-Air (“OTA”) updates are performed remotely and do not require
a dealer visit. Customers can continue to drive their vehicle. Sufficient
battery voltage may be required for the OTA update to be initialized. If
the vehicle has not been driven in four or more weeks, the ignition
should be cycled to initialize the process.
Instructions to verify a successful OTA update:
Dealers can check for a successful OTA update in VeDoc, or alternatively
the customer can check using the Mercedes me connect App.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
VeDoc
Dealers can search the VIN in VeDoc (Figure 1, A), then click "Control Units" and
"ACC – AMG Chassis Controler" (Figure 1, B-C). If the Object Number (Figure 1, D)
matches "0019024902", then the OTA update was successful.
Figure 1 – Successful OTA update in VeDoc
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
Mercedes Me Connect App
Customers can alternatively check the status of the OTA update using the
Mercedes-me connect App on Android or Apple, by going to the “Vehicle” icon and
selecting “Over-the-Air Vehicle Updates” (Figure 2). A successful OTA update will
show as “Installed” (Figure 3).
Figure 3 – Successful OTA Update
Figure 2 – Over-the-Air Vehicle Updates
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz Group AG Company
Sandy Springs, GA 30328
770.705.0600
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TSB/Document ID: OTA - 20240405
Replacement Service Bulletin Number:
MFR Communication Date: 2024-04-05
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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