A pneumatic tire in which the ply cords that extend to the beads are laid at substantially 90
degrees to the center line of the tread.

Reinforced tire

A tire designed to operate at higher loads and at higher inflation pressures than the
corresponding standard tire.

Section width

The linear distance between the exteriors of the sidewalls of an inflated tire, excluding
elevations due to labeling, decoration, or protective bands.

Sidewall

The portion of a tire between the tread and bead.

Sidewall separation

The parting of the rubber compound from the cord material in the sidewall.

Snow tire

A tire that attains a traction index equal to or greater than 110, compared to the ASTM
E1136-93 (re-approved 2003, incorporated by reference, see §571.5) Standard Reference Test
Tire when using the snow traction test as described in ASTM F1805-00 (incorporated by
reference, see §571.5), and that is marked with an Alpine Symbol specified in S5.5(i) on at
least one sidewall.

Test rim

The rim on which a tire is fitted for testing, and may be any rim listed as appropriate for use
with that tire.

Tread

The portion of a tire that comes into contact with the road.

Tread rib

A tread section running around the circumference of a tire.

Tread separation

The pulling away of the tread from the tire carcass.
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Tread wear
indicators (TWI)

The projections within the principal grooves designed to give a visual indication of the
degrees of wear of the tread.

Wheel-holding
fixture

The fixture used to hold the wheel and tire assembly securely during testing.

Instructions for Transporters

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Instructions for Transporters
DO NOT TRANSPORT WITH WHEELS ON THE GROUND
The motor(s) in Model 3 generates power when the wheels spin. Always transport Model 3 with all four tires off the
ground. Ensure that the tires are unable to spin at any time during transport.
WARNING: NEVER TRANSPORT YOUR VEHICLE WITH THE TIRES IN A POSITION WHERE THEY CAN SPIN.
DOING SO CAN LEAD TO SIGNIFICANT DAMAGE AND OVERHEATING. IN RARE CASES EXTREME
OVERHEATING MAY CAUSE THE SURROUNDING COMPONENTS TO IGNITE.

Do not transport Model 3 using any method that is not specified by Tesla. Adhere to the instructions provided in the
following sections and observe all warnings and cautions provided. Damage caused by improper transporting of
your vehicle is not covered by the warranty.
NOTE: Tesla is not liable or responsible for reimbursing services not dispatched through Tesla Roadside Assistance.
Approved Methods for Transporting
A flatbed truck or comparable transport vehicle is the recommended method of transporting Model 3. The vehicle
can face either direction when using a flatbed.

If Model 3 must be transported without a flatbed truck, then wheel lifts and dollies must be used to ensure that all
four wheels are off of the ground. This method may only be used for a maximum of 35 miles (55 km), and must not
exceed the manufacturer speed rating of the dollies. With this method, Tesla recommends the vehicle facing forward
so that the front wheels are lifted and the rear wheels are on dollies.

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CAUTION: Enable Transport Mode (see Activate Transport Mode on page 303) before winching Model 3 onto a
flatbed truck (see Pull onto the Flatbed Truck on page 303). If Transport Mode is not available or the touchscreen
is not accessible, self-loading dollies or tire skates must be used to load the vehicle into the approved
transportation position. Tesla is not responsible for any damage caused by or during the transport of Model 3,
including personal property damage or damage caused by using self-loading dollies or tire skates.
NOTE: Transport Mode is only intended to allow for winching Model 3 onto a flatbed truck or repositioning the
vehicle out of a parking space. While in Transport Mode, the tires are allowed to rotate slowly (under 3 mph or 5
km/h) and for a very short distance (less than 30 feet or 10 meters). See Activate Transport Mode on page 303.
Exceeding these boundaries can lead to significant damage and overheating that is not covered by the warranty.
WARNING: Model 3 is equipped with high voltage components that may be compromised as a result of a
collision (see High Voltage Components on page 222). Before transporting Model 3, it is important to assume
these components are energized. Always follow high voltage safety precautions (wearing personal protection
equipment, etc.) until emergency response professionals have evaluated the vehicle and can accurately
confirm that all high voltage systems are no longer energized. Failure to do so may result in serious injury.
Activate Transport Mode
Transport Mode keeps the parking brake disengaged while winching Model 3 onto a flatbed truck. When active,
Transport Mode displays a message indicating that the vehicle will remain free-rolling. To enable Transport Mode:
• Low voltage power is required. You will be unable to use the touchscreen to activate Transport Mode if Model 3
has no power.
• Model 3 must detect a key. Transport Mode is available only when a key is detected.
• Ensure the vehicle is not connected to a charger. Transport Mode is not available if Model 3 is still plugged in.
To activate Transport Mode:
1. Ensure Model 3 is in Park.
2. Chock the tires or make sure Model 3 is secure.
3. Press and hold the brake pedal, then on the touchscreen, touch Controls > Service > Towing. The touchscreen
displays a message reminding you how to properly transport Model 3.
4. Press the Transport Mode button. You can tell Transport Mode is enabled because this button is blue. Model 3 is
now free-rolling and can slowly be rolled (no faster than walking speed) or winched.
To cancel Transport Mode, shift Model 3 into Park.
NOTE: If your vehicle is equipped with a lead-acid low voltage battery (see Jump Starting on page 309): Transport
Mode may cancel if Model 3 loses low voltage power after Transport Mode is enabled.
CAUTION: If the electrical system is not working, and you therefore cannot use the touchscreen to activate
Transport Mode, use self-loading dollies or tire skates. Before doing so, always check the manufacturer's
specifications and recommended loading capacity.
Pull onto the Flatbed Truck
NOTE: If Model 3 has no low voltage power, you need an external low voltage power supply to open the hood or use
the touchscreen (see Jump Starting on page 309).
CAUTION: To avoid damage, only pull the vehicle onto a flatbed truck using a properly-installed tow eye. Using
the chassis, frame, or suspension components to pull the vehicle can result in damage.
1. Locate the tow eye. The tow eye is located in the front trunk.

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2. Release the tow eye cover by pressing firmly on its top right perimeter until it pivots inward, then gently pull the
raised section toward you.
NOTE: The tow eye cover is connected to the vehicle's black negative (-) terminal.

3. Fully insert the tow eye into the opening, then turn it counter-clockwise until securely fastened.

4. Attach the winch cable to the tow eye.
CAUTION: Before pulling, make sure the tow eye is securely tightened.
5. Activate Transport Mode.
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6. Pull Model 3 slowly onto the flatbed truck.
Secure the Tires
The vehicle's tires must be secured onto the truck using the eight-point tie-down method:
• Ensure any metal parts on the tie-down straps do not contact painted surfaces or the face of the wheels.
• Do not place tie-down straps over the body panels or through the wheels.
CAUTION: Attaching the tie-down straps to the chassis, suspension or other parts of the vehicle's body may
cause damage.

If Vehicle Has No Power
If Model 3 has no low voltage power, perform the following steps to open the hood or jump start the low voltage
battery.
1. Open the hood. See Opening the Hood with No Power on page 307 for more information on opening the hood if
the vehicle does not have power.
2. Jump start the low voltage battery (see Jump Starting on page 309).
NOTE: Tow providers: See Running Out of Range on page 307 for more information on transporting the vehicle to a
charging station and preparing the vehicle to charge.
CAUTION: Because the windows automatically lower slightly when you open or close a door, always connect to
an external, low voltage power supply before opening a door if the vehicle has no power to avoid breaking a
window (see Jump Starting on page 309).

In Case of Emergency
Contacting Tesla Roadside Assistance
Tesla Roadside Assistance is available to you 24 hours a day, 365 days a year, for the duration of your warranty
period. Tesla Roadside Assistance is also available to speak with roadside service professionals to answer any
questions and explain the proper procedure for transporting your vehicle.
When contacting Tesla Roadside Assistance, please provide:
• The Vehicle Identification Number (VIN). The VIN is displayed when you touch Controls > Software. The VIN can
also been seen by looking through the driver's side of the windshield.
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• Your exact location.
• The nature of the problem.
If available in your region, you can also expedite your request, by choosing the Roadside Assistance option in the
Tesla mobile app.
NOTE: For a detailed description of Tesla's Roadside Assistance policy, go to the support page on the Tesla web site
for your region.
Regional Phone Number(s)
Canada: 1-877-79TESLA (1-877-798-3752)
Mexico: 800-228-8145
United States: 1-877-79TESLA (1-877-798-3752)
NOTE: The phone number is also available by touching Controls > Service.

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Running Out of Range
CAUTION: It is your responsibility to monitor the state of the high voltage Battery and the remaining range of
your vehicle. Do not assume that there is any range available when the range displayed on the touchscreen is
at 0 miles (0 km) (or 0%). Damage to the low voltage battery due to running out of range is not covered by
the warranty.
NOTE: In the unlikely event your vehicle runs out of range while driving, pull over when safe to do so and contact
Tesla Roadside Assistance on page 305 or your preferred tow provider.
If Model 3 runs out of range, the low voltage battery is no longer supported – and when low voltage is not
supported, the vehicle cannot charge. Therefore, the low voltage battery must be supported by an external power
supply to allow you to charge the High Voltage (HV) Battery. Once the vehicle begins charging, the external power
supply is no longer required.
In the case of running out of range away from a charger, the tow provider should transport Model 3 to the nearest
charging station and unload the vehicle within the charging cable's reach. Once the vehicle is positioned next to a
charger, follow these instructions:
NOTE: If the vehicle is being transported to a charger, make sure the tow provider does not leave until confirming
that the vehicle's high voltage Battery is successfully charging.
1. Jump start the low voltage system (see Jump Starting on page 309). The low voltage battery must be jump
started to support the high voltage Battery.
2. Wait a few minutes. Once the touchscreen powers on, plug the charge cable into Model 3 to begin charging the
high voltage Battery.
3. When Model 3 begins to charge, disconnect the external power supply from the low voltage battery.
Before transporting to a non-Tesla charger, ensure your vehicle is equipped with an adapter that accommodates the
specific type of charging station you will be using. Even at a non-Tesla charger, you will need to jump start the low
voltage system before you can begin charging.
CAUTION: Always ensure Model 3 has enough range for your drive, or for being stored for an extended period.
Do not rely on the range estimates displayed on the touchscreen or mobile app as range can decrease faster
than projected due to ambient temperature, driving habits, wind, vehicle settings (such as Sentry Mode), etc.
NOTE: Towing your vehicle as a result of running out of range is not covered by the warranty.

Opening the Hood with No Power
Opening the Hood with No Power
In the unlikely event that Model 3 has no low voltage power, you will be unable to open the front trunk using the
touchscreen , key fob, or mobile app. To open the front trunk in this situation:
NOTE: The following steps do not open the front trunk if Model 3 is locked and has low voltage power.

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1. Locate an external low voltage power supply (such as a portable jump starter).
2. Release the tow eye cover by pressing firmly on the top right perimeter of the cover until it pivots inward, then
gently pulling the raised section toward you.
NOTE: Depending on production date, either the positive or negative terminal may be attached to the tow eye
cover.
3. Pull the two wires out of the tow eye opening to expose both terminals.
4. Connect the low voltage power supply's red positive (+) cable to the red positive (+) terminal.
5. Connect the low voltage power supply's black negative (-) cable to the black negative (-) terminal.
NOTE: Applying external low voltage power to these terminals only releases the hood latches. You cannot charge
the low voltage battery using these terminals.
6. Turn on the external power supply (refer to the manufacturer’s instructions). The hood latches are immediately
released and you can now open the hood to access the front trunk area.
7. Disconnect both cables, beginning with the black negative (-) cable.
8. If pulling the vehicle onto a flatbed truck, do not replace the tow eye cover yet. If necessary, install the tow eye
cover by inserting the wires into the tow eye opening and aligning the tow eye cover into position and snapping it
into place.

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Jump Starting
The procedure for jump starting differs depending on whether the low voltage battery is lead-acid or lithium-ion. To
determine which battery your vehicle uses, touch Controls > Software > Additional Vehicle Information. Both
procedures are provided in this section.
The following instructions assume you are using an external low voltage power supply (such as a portable jump
starter). If jump starting Model 3 using another vehicle, refer to the vehicle manufacturer's instructions.
CAUTION: Model 3 cannot be used to jump start another vehicle. Doing so can result in damage.
CAUTION: Avoid short circuits when jump starting Model 3. Connecting cables to the wrong jump post,
touching leads together, etc., can damage Model 3.
Jump Starting the Low Voltage (Lead-Acid) Battery
Vehicles manufactured in Gigafactory Shanghai before approximately October 2021, and in the Fremont Factory
before approximately December 2021, are equipped with a Lead-Acid low voltage battery.
If jump starting Model 3 using another vehicle, refer to that vehicle manufacturer's instructions. The following
instructions assume you are using an external low voltage power supply (such as a portable jump starter).

1. Open the hood (see Opening the Hood with No Power on page 307).
2. Remove the maintenance panel by pulling it upwards to release the trim clips that hold it in place.
3. Remove the cabin intake trim panel by pulling it upwards to release the trim clips that hold it in place.
4. Connect the low voltage power supply's red positive (+) cable to the red positive (+) terminal on the low voltage
battery.
CAUTION: To avoid damaging Model 3, do not allow the positive cable to contact other metal components,
such as the battery tie-down bracket.
5. Connect the low voltage power supply's black negative (-) cable to the black negative (-) terminal on the low
voltage battery.
6. Turn on the external power supply (refer to the manufacturer’s instructions). Touch the touchscreen to wake it up.
NOTE: It may take several minutes to receive enough power to wake up the touchscreen.
7. When external low voltage power is no longer required, disconnect both cables from the terminals on the battery,
beginning with the black negative (-) cable.
8. Reinstall the cabin intake trim panel by placing it back in its original location and pressing down until it is secure.
9. Replace the maintenance panel by placing it back in its original location and pressing down until it is secure.
10. Close the hood.
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Jump Starting the Low Voltage (Lithium-Ion) Battery
Vehicles manufactured in Gigafactory Shanghai after approximately October 2021, and in the Fremont Factory after
approximately December 2021, are equipped with a Lithium-Ion low voltage battery.
1. Open the hood (see Opening the Hood with No Power on page 307).
2. Remove the maintenance panel by pulling it upwards to release the trim clips that hold it in place.
3. Remove the red cover and connect the external low voltage power supply’s red positive (+) cable to the red
positive (+) jump post.
CAUTION: To avoid damaging the vehicle, do not allow the positive cable to contact other metal
components.

4. Connect the external low voltage power supply’s black negative (-) cable to the bolt located between the brake
fluid reservoir and the front trunk. The bolt is used as a grounding location for the external support.

5. Turn on the external power supply (refer to the manufacturer’s instructions) for 20 seconds only, then switch off
or disconnect the power supply.

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CAUTION: If you leave the power supply on for longer than 20 seconds, the low voltage battery may not
self-recover and the vehicle might not be able to shift into Drive. If this occurs, after disconnecting the
power supply, disconnect the low voltage battery, then reconnect the low voltage battery to enable another
battery self-recovery attempt.
NOTE: If attempting to activate Transport Mode (to winch the vehicle onto a flatbed truck), the low voltage
battery is not required to self-recover. Leave the power supply connected continuously until the vehicle has been
secured.
6. Open the driver door and wait two minutes.
7. Ensure the vehicle is able to shift into Drive.
8. Replace the maintenance panel by placing it back in its original location and pressing down until it is secure.
9. Close the hood.

Opening Doors with No Power
To open a front door in the unlikely situation when Model 3 has no power, pull up the manual door release located in
front of the window switches.

WARNING: Do not use the manual door release while the vehicle is moving.
CAUTION: Manual door releases are designed to be used only in situations when Model 3 has no power. When
Model 3 has power, use the button located at the top of the interior door handle.
NOTE: Only the front doors are equipped with a manual door release.

Troubleshooting
Troubleshooting Alerts
APP_w009
Automatic Emergency Braking is unavailable
Feature may be restored on next drive
What this alert means:

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The Automatic Emergency Braking feature is unavailable for the rest of your current drive. This alert does not
specifically indicate any other braking functions or features are unavailable.
This alert may be present for several reasons. Other alerts may be present for conditions that also cause Automatic
Emergency Braking to be unavailable.
What to do:
No action is typically required. Automatic Emergency Braking will usually be available again when you start your
next drive.
If this alert persists across multiple drives, or occurs with increasing frequency over several drives, it is recommended
that you schedule service at your earliest convenience.
For more information, see Collision Avoidance Assist on page 182.
APP_w048
Autopilot features temporarily unavailable
Features may be restored on next drive
What this alert means:
Autopilot features are currently unavailable on your vehicle. Depending on the configuration of your vehicle,
Autopilot features that are disabled may include:
• Autosteer
• Traffic-Aware Cruise Control
• Automatic Emergency Braking
• Forward Collision Warning
• Lane Departure Warning
What to do:
This alert can be set for several reasons. Check for additional alerts that indicate the cause of this condition.
Typically, Autopilot features are restored on your next drive. If this alert persists across multiple drives, schedule
service at your earliest convenience.
For more information and the full list of Autopilot features, see About Autopilot on page 136.
APP_w207
Autosteer temporarily unavailable
What this alert means:
Autosteer is temporarily unavailable. This could be a temporary condition caused by an external factor, such as:
• Missing or faded lane markers.
• Narrow or winding roads.
• Poor visibility due to rain, snow, fog, or other weather.
• Extremely hot or cold temperatures.
• Bright light due to other vehicle headlights, direct sunlight, or other light sources.
This alert will also be present if you exceeded the maximum speed limit for Autosteer with Autosteer active. In this
case, Autosteer will not be available for the rest of your current drive.
What to do:
Continue to your destination. If Autosteer is not available by the time you reach your destination, and remains
unavailable during your next planned drive, check for the following:

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• Damage or obstruction caused by mud, ice, snow, or other environmental factors
• Obstruction caused by an object mounted on the vehicle, like a bike rack
• Obstructions caused by adding paint or adhesive products like wraps, stickers, or rubber coatings to your vehicle
• A damaged or misaligned bumper
If there are no obvious obstructions, or if you find damage to the vehicle, schedule service at your convenience. Your
vehicle is OK to drive in the meantime.
For more information, see Autopilot Features on page 139.
APP_w218
Autosteer speed limit exceeded
Take control of steering wheel
What this alert means:
Autosteer is unavailable because your vehicle has exceeded the maximum speed limit for this driver assistance
feature.
What to do:
Take immediate control of the steering wheel and maintain control until you reach your destination.
In most cases, Autosteer will not be available for the rest of your current drive. To reset it, bring the vehicle to a
complete stop and shift into Park. When you shift into Drive to travel to your next destination, Autosteer should be
available again.
NOTE: If this alert becomes active while you are driving in Germany, Autosteer should be available again once your
vehicle is traveling below the Autosteer speed limit.
If Autosteer is not available during your next drive, and remains unavailable throughout subsequent drives, schedule
service at your convenience. Your vehicle is OK to drive in the meantime.
For more information, see Autopilot Features on page 139.
APP_w221
Cruise control unavailable
Reduced front radar visibility
What this alert means:
Traffic-Aware Cruise Control and Autosteer are unavailable because the radar located in the front bumper area of
your vehicle has no or low visibility.
This could be a temporary obstruction caused by factors like snow, ice, dirt, or mud.
What to do:
Continue to your destination. Your vehicle is OK to drive. Traffic-Aware Cruise Control and Autosteer will remain
unavailable as long as the radar lacks adequate visibility.
If the alert persists throughout your drive, examine the front bumper before your next planned drive and attempt to
clear any obstruction.
If this alert persists throughout subsequent drives but no obstruction is visible on the front bumper where the radar
is located, schedule service at your earliest convenience. Your vehicle is OK to drive in the meantime.
APP_w222
Cruise control unavailable
Reduced front camera visibility
What this alert means:

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Traffic-Aware Cruise Control and Autosteer are unavailable because one or more of the front cameras in your vehicle
is blocked or blinded by external conditions.
Traffic-Aware Cruise Control and Autosteer will remain unavailable while a front camera lacks adequate visibility.
Cameras may have limited or no visibility due to:
• Dirt or debris on the camera surface.
• Environmental conditions like rain, fog, snow, or dew.
• Bright sunlight or glare from another light source.
• Low or limited light conditions, including unlit or poorly lit roadways at night.
• Condensation (water droplets or mist) on the camera surface.
• Monotonous environmental features, including tunnel walls or highway dividers.
What to do:
Continue to your destination. Your vehicle is OK to drive.
This is often a temporary issue that clears up on its own. If the alert does not clear by the end of your drive:
• Inspect and clean the front camera area at the top center of the windshield before your next planned drive.
• Check the camera surface for condensation, dirt, or other debris and attempt to clear any obstruction.
See Cleaning a Camera on page 253 for more information on clearing dirt or debris from that area of the vehicle.
Although condensation on the inside of the front camera enclosure cannot be wiped clean, you can usually clear it
quicker by following these steps:
1. Pre-condition the cabin with the temperature set to High and A/C turned ON.
2. Turn on the front windshield defroster.
If this alert persists throughout subsequent drives but no front camera obstruction is visible, schedule service at your
earliest convenience. Your vehicle is OK to drive in the meantime.
APP_w224
Cruise control unavailable
Continue driving to allow cameras to calibrate
What this alert means:
Traffic-Aware Cruise Control and Autosteer are unavailable because the cameras on your vehicle are not fully
calibrated.
Your vehicle must maneuver with great precision when features like Traffic-Aware Cruise Control and Autosteer are
active. Before these features can be used for the first time, the cameras must complete an initial self-calibration.
Occasionally, one or more cameras can become uncalibrated.
What to do:
Continue to your destination. Your vehicle is OK to drive.
Traffic-Aware Cruise Control and Autosteer will remain unavailable until camera calibration is complete.
When calibration is complete, Traffic-Aware Cruise Control and Autosteer should be available.
For your convenience, a calibration progress indicator is displayed on the touchscreen. Calibration typically
completes after your vehicle has driven 20-25 miles (32-40 km), but the distance varies depending on road and
environmental conditions. For example, driving on a straight road with highly visible lane markings helps the
cameras calibrate quicker.

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If the alert persists and camera calibration has not completed after your vehicle has driven 100 miles (160 km) or
more, or Traffic-Aware Cruise Control and Autosteer remain unavailable despite successful camera calibration,
schedule service at your earliest convenience. Your vehicle is OK to drive in the meantime.
APP_w304
Camera blocked or blinded
Clean camera or wait for it to regain visibility
What this alert means:
One or more of the vehicle cameras has limited visibility, or no visibility at all, due to external conditions. When the
cameras on your vehicle cannot provide accurate visual information, some or all Autopilot features may be
temporarily unavailable.
Cameras may have limited or no visibility due to:
• Dirt or debris on the camera surface.
• Environmental conditions like rain, fog, snow, or dew.
• Bright sunlight or glare from another light source.
• Low or limited light conditions, including unlit or poorly lit roadways at night.
• Condensation (water droplets or mist) on the camera surface.
• Monotonous environmental features, including tunnel walls or highway dividers.
What to do:
Continue to your destination. Your vehicle is OK to drive. This is often a temporary issue that will be resolved when
condensation evaporates, or when a particular environmental condition or feature is no longer present.
If the alert does not clear by the time you reach your destination, check camera surfaces for condensation, dirt, or
other debris. For camera locations, see Cameras on page 23.
Clean the cameras as necessary before your next planned drive. For recommended cleaning procedures, see
Cleaning a Camera on page 253.
If you continue to see this alert after cleaning the cameras, check the inside surfaces of the door pillar camera
enclosures for condensation. Although condensation inside the camera enclosures cannot be wiped clean, you can
usually clear it faster by following these steps:
1. Precondition the cabin by turning Climate ON, setting temperature to High, and making sure A/C is ON.
2. Turn on the front windshield defroster.
3. Direct the air vents toward the door pillar cameras.
For more information on clearing condensation from camera enclosures, see Cleaning a Camera on page 253.
If the alert does not clear by the end of your next planned drive, despite cleaning the indicated camera(s) and
following recommended steps to clear condensation, schedule service at your next convenient opportunity. Your
vehicle is OK to drive in the meantime.
BMS_a066
Maximum charge level and range may be reduced
OK to drive - Schedule service soon
What this alert means:
Your vehicle has detected a condition internal to the high voltage battery that is limiting the battery’s performance.
As a result, maximum charge level and range may be reduced. Service is required to restore full performance.
What to do:
Your vehicle is OK to drive.

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If this alert persists, schedule service at your earliest convenience. Without service, you may notice further
reductions in your vehicle's maximum charge level and range.
For more information on the high voltage battery, see High Voltage Battery Information on page 225.
BMS_a067
High voltage battery performance limited
OK to drive - Schedule service soon
What this alert means:
Your vehicle has detected a condition internal to the high voltage battery that is limiting the battery’s performance.
Service is required to restore full performance.
Your vehicle's maximum range may be reduced, and your vehicle may take longer to charge than before. Maximum
charge rate varies, as always, based on location, power source, and charging equipment.
What to do:
Your vehicle is OK to drive.
It is recommended that you schedule service at your earliest convenience. Without service, your vehicle may
continue to show further reductions in maximum range and charging performance and may also begin to show
reduced power and acceleration when driving.
While this alert remains present, keep your vehicle charged to 30% capacity or higher to avoid any discrepancy
between the estimated range displayed on your vehicle's touchscreen and the actual high voltage battery charge
level.
For more information on the high voltage battery, see High Voltage Battery Information on page 225.
BMS_a068
High voltage battery requires service
Acceleration and charging performance reduced
What this alert means:
Your vehicle has detected a condition internal to the high voltage battery that is limiting the battery’s performance.
You may notice that your vehicle's top speed is reduced and it responds slower than previously to acceleration
requests.
Your vehicle's maximum range may be reduced, and your vehicle may take longer to charge than before. Maximum
charge rate varies, as always, based on location, power source, and charging equipment.
Service is required to restore full performance.
What to do:
Your vehicle is OK to drive.
It is recommended that you schedule service at your earliest opportunity. Without service, your vehicle may continue
to show reduced power, acceleration, range, and charging performance.
While this alert remains present, keep your vehicle charged to 30% capacity or higher to avoid any discrepancy
between the estimated range displayed on your vehicle's touchscreen and the actual high voltage battery charge
level.
For more information on the high voltage battery, see High Voltage Battery Information on page 225.
BMS_a069
Battery charge level low
Charge now
What this alert means:
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Your vehicle has detected that the high voltage battery does not have enough energy remaining to support driving.
This alert is usually present because your vehicle's high voltage battery charge level has been reduced through
normal operation.
Your vehicle will be unable to drive or continue driving until charged.
If this alert is present while you are driving, your vehicle needs to shut down. A separate vehicle alert should be
present to indicate this condition. It is also possible your vehicle may shut down unexpectedly.
If this alert is present when your vehicle is parked, you may be unable to drive.
What to do:
Charge your vehicle immediately. Charging your vehicle should restore your vehicle's ability to drive.
If this alert occurs during subsequent drives, despite a displayed battery charge level of 5% or higher, schedule
service at your earliest convenience.
For more information on the high voltage battery, see High Voltage Battery Information on page 225.
For more information on charging, see Charging Instructions on page 227.
CC_a001
Unable to charge - Insufficient grounding
Proper wiring or outlet grounding must be verified
What this alert means:
No ground connection detected in the Wall Connector.
What to do:
Have the Wall Connector inspected by an electrician to make sure it is properly grounded. Your electrician should
ensure there is proper grounding at your circuit breaker or power distribution box and also ensure that appropriate
connections are made to the Wall Connector.
For more information, see the installation guide for your Wall Connector.
CC_a002
Unable to charge - Insufficient grounding