Service Action
Code: 34N4
Subject
Document History

Affected Vehicles

Manual Transmission Shift Knob

Date
04/09/2024

Summary
Updated parts and claiming information

10/05/2023

Original publication

Country

Beginning
Model Year

Ending
Model Year

Vehicle

USA
USA
CAN
CAN

2022
2022
2022
2022

2023
2023
2023
2023

GOLF GTI
GOLF R
GOLF GTI
GOLF R

Vehicle
Count
3,505
647
621
341

Check Campaigns/Actions screen in ELSA on the day of repair to verify that a VIN qualifies for repair under this
action. ELSA is the only valid campaign inquiry & verification source.

Problem Description

Corrective Action
Code Visibility



Campaign status must show “open.”



If ELSA shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

In certain vehicles equipped with a manual transmission, the shift knob could become detached
during use. If this happens, the shift knob can be replaced immediately and this issue does not
affect the drivability of the vehicle. The gears can continue to be selected as normal.
Replace the shift knob with an improved version.
On or about October 05, 2023, the campaign code will be applied to affected vehicles.

Owner Notification

Owner notification will take place in October 2023. Owner letter examples are included in this
bulletin for your reference.

Campaign Expiration
Date

This campaign expires on October 05, 2028. Repairs must be performed on or before this date
to be eligible for payment. Keep this expiration date in mind when scheduling customers for this
action. If a customer wishes to have this service performed after the expiration date, your
dealerships normal parts and labor cost associated with this repair will apply.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
34N4 Page 1 of 10

Parts Information
Parts Control Type:
Free Order

Parts will be managed by Free Order

Initial Allocation:
NO

There will be no parts allocation. Please reference the Repair Projection Tool (below)
to view your potential VIN population.

Repair Projection Tool:
(right click to open)
Criteria

Quantity

Part Number

P.O.C. Part Description

01

1

5H1-711-113-J OYN

GEARSHIFT

02

1

5H1-711-113-H QOV

GEARSHIFT

Ordering Method
Free Order

NOTE
Campaign parts should always be ordered as per the parts information in this circular. The ordering system will
supersede the part, if applicable.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
34N4 Page 2 of 10

Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
 Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign
Closure.
Service Number

34N4

Damage Code

0099

Parts Vendor Code
Claim Type

WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner

Criteria 01 and 02 - Mark GEARSHIFT* as causal part
Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the Alternate Transportation Program. Please refer
to the Volkswagen Warranty Policy and Procedures Manual for loaner claims
information and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t
Volkswagen Service Loaner Program to determine loaner eligibility.

Criteria I.D.

01

LABOR
Labor Op

Time Units

Description

3404 19 00

20

Gearshift lever knob remove+reinstall

PARTS

Criteria I.D.

Quantity

Part Number

Description

1.00

5H1711113J OYN

GEARSHIFT*

02

LABOR
Labor Op

Time Units

Description

3404 19 00

20

Gearshift lever knob remove+reinstall

PARTS
Quantity

Part Number

Description

1.00

5H1711113H QOV

GEARSHIFT*

Continued on next page

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
34N4 Page 3 of 10

AND
(ONLY IF NECESSARY)

Add the following part only if the new shift knob assembly did not come with a new
clamp.

PARTS
Quantity

Part Number

Description

1.00

N 10255501

CLAMP

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2024 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
34N4 Page 4 of 10

Customer Letter Example (USA)

This notice applies to your vehicle: ,
Subject: Service Action 34N4 - Manual Transmission Shift Knob
Dear Volkswagen Owner,
As part of Volkswagen's ongoing commitment to customer satisfaction, we are informing you of our decision to
conduct a service action on certain 2022-2023 model year Volkswagen vehicles. Our records show that you are
the owner of a vehicle affected by this action.
What is the issue?

In certain vehicles equipped with a manual transmission, the shift knob could become
detached during use. If this happens, the shift knob can be replaced immediately and
this issue does not affect the drivability of the vehicle. The gears can continue to be
selected as normal.

What will we do?

Your authorized Volkswagen dealer will replace the shift knob with an improved
version. This work will take about an hour to complete and will be performed for you
free of charge. Please keep in mind that your dealer may need additional time for the
preparation of the repair, as well as to accommodate their daily workshop schedule.

What should you do?