NHTSA ID Number: 10252527
Manufacturer Communication Number: TSB 24-2034
TSB/Document Date: 2024-04-03
Summary
2021-2023 Mach-E vehicles may exhibit the drive mode default to normal mode while driving and message displays in the center display screen with or without Diagnostic Trouble Code (DTC) U0253 stored in the ABS module
. This may be due to the software in the APIM.
&
TECHNICAL SERVICE BULLETIN 24-2034
Drive mode defaults to normal mode while driving and <Drive Mode Not 20 March
Available> message displays in the center display screen with or without
DTC U0253 stored in the ABS module
Model:
Mustang Mach-E - Battery Electric Vehicle (BEV) with High Voltage (HV) Year: 2021-2023
Technology Assembly Plant: Cuautitlan
(Mexico)
Markets: All European markets
Summary
Some 2021-2023 Mach-E vehicles may exhibit the drive mode default to normal mode while driving and <Drive
Mode Not Available> message displays in the center display screen with or without Diagnostic Trouble Code (DTC)
U0253 stored in the ABS module. This may be due to the software in the APIM.
NOTE: The APIM software update that addresses the symptom listed in this bulletin may have been sent via
Ford Power-Up software updates delivered Over The Air (OTA) to connected vehicles that have automatic
updates enabled through the center display screen. Enter the VIN in PTS and check the OTA Dashboard
under the <Connected Vehicle> tab for OTA update history. If an update to the APIM has successfully
completed recently and the customer is reporting the symptoms are no longer present, this article may not
apply.
To correct the condition, follow the Service Procedure steps to reprogram the APIM.
Parts
see Microcat.EPC 12V Battery (If Required)
Labor Times
a Operation
Diagnostic Tool - Vehicle Connection/Communication - incl. select customer symptoms, reading & 29 099 0
deleting fault codes in the relevant Ford Diagnosis and Repair System
External Power Supply - Connection (In Conjunction with Diagnostic Scan) 29 099 3
Reprogram The Appropriate Modules As Required By The Software Update And Service Procedure | Actual Time
Repair/Claim Coding
Condition Code: joa
Service Instruction
Diagnostic Tool - Vehicle Connection/Communication and Pre-Delivery Inspection
NOTE: To prevent the battery saver mode from activating on the vehicle, verify that the negative cable of the
charger is installed on a chassis or engine ground, and not the 12-volt battery negative terminal. Do not plug
the vehicle into the high voltage battery charger during programming, this can cause modules to not
program correctly. Only use the 12-volt battery charger during programming.
1. Connect Diagnostic Tool to the vehicle and establish communication (VID the vehicle).
© Confirm the vehicle details are correct.
2. NOTE: Ask the customer to bring their spare key fob to assist in the FDRS programming. The time
required to complete this procedure will vary depending on several factors including the number of
module software updates required, available internet bandwidth, USB flash drive variability, and the
potential that CAN flashing (software update via the DLC with FDRS) may be required. It is
recommended to connect to the internet with an ethernet cable and use a USB 3.0/3.1 capable flash drive
when performing software updates.
Start an FDRS session and navigate to Toolbox tab > Datalogger > Body Control Module (BCM) and select the
BATT_SOC PID. Verify the PID reads 50% or higher. If SOC is less than 50%, charge the battery then
navigate back to Toolbox tab > BCM > Reset Battery Monitor Sensor Learned Values application. Perform the
BMS reset.
° Ifthe battery is unable to achieve an 50% SOC then a new battery may be required. Use Ford approved
Midtronics testers to verify if replacement is required (for detailed information refer also to GSB 23-7143). If
the battery is replaced, fully recharge the new battery. Then disconnect the battery charger and perform a
BMS reset using the FDRS scan tool.
3. Reconnect the battery charger and set it to maintain a vehicle voltage of 12.6V - 13.6V. A low battery SOC while
performing a software update to any module may result in a repeat <Restart Required> message in the
vehicle's center display screen or a message on the FDRS saying <Part Number Validation Failed or DID
Validation Failed>.
4. Are there any updates available for the GWM?
o Yes - Go to next step.
eo No- this article does not apply. Refer to the corresponding Workshop Manual Section 415-00 and repair as
required.
5. Perform the Module Software Updating Procedures outlined below for the GWM, TCU, APIM and IPC. Perform a
network test after each software update using the latest software level of the FDRS scan tool. This will
refresh the list of modules that have available software updates based current module software levels.
Continue performing software updates to the GWM until all available software updates for those modules are
complete. If any error conditions are experienced during programming, refer to Workshop Manual Section
418-01A > General Procedures > Module Programming for the Error Condition Table.
6. For 2021 Mach-E vehicles only, perform the IPMA Software Updating Procedure. When performing the IPMA
software update, additional modules receive software updates. Depending on vehicle features, the
coordinated software update includes the IPMA, PSCM, CCM and/or CMR.
e Reprogram the IPMA using the latest FDRS software level. Follow all on-screen instructions carefully to
complete all coordinated module software updates
° Perform the FDRS Image Processing Module A (IPMA) Alignment procedure.
o Perform the appropriate FDRS camera alignment procedure.
o For vehicles equipped with 360 degree cameras, perform the IPMA - 360 Degree View Camera Alignment
procedure.
o For vehicles not equipped with 360 degree cameras, perform the IPMA - Pro Trailer Backup Assist Camera
Alignment procedure. This procedure should be performed on all vehicles without 360 degree cameras,
even if the vehicle is not equipped with PTBA.
7. For 2021 Mach-E vehicles only, perform the Module Software Updating Procedures again outlined below for the
GWM, TCU and APIM.
Module Software Updating Procedure
1. The following instructions apply when performing a software update on any of the following modules:
o GWM
o TCU
o APIM
© IPC
2. NOTE: A 32GB or larger USB flash drive is required for software updates. Make sure the USB flash drive
being used is formatted correctly. To see the available drives, hold down the Windows icon keyboard
key and press the E keyboard key. Right click on the USB flash drive and select Properties. If File
System under the General tab is not exFAT, the drive must be formatted.
To format the USB flash drive:
© Right click on the USB flash drive
© Select Format, select exFAT for the File System
© Select Default Allocation Size for the Allocation Unit Size
© De-selecting Quick Format is not necessary and results in a lengthier operation
3. Using the FDRS, begin module programming by selecting the SW Updates tab. Download and run the
application for the desired module. Follow all on-screen instructions carefully.
4. When prompted, connect the USB flash drive to the FDRS.
5. When prompted by the FDRS, safely remove/eject the USB flash drive from the personal computer (PC), turn
the vehicle to KOER. Connect the USB flash drive to the media hub to install the software update. The
update starts automatically and may take 10 minutes or longer to complete.
6. NOTE: It may take up to 5 minutes for the vehicle to recognize the USB flash drive with software update.
When center display screen prompts to restart the vehicle:
(1). Turn the vehicle off.
(2). Wait 10 minutes.
(3). Turn the vehicle to KOER.
(4). Leave the USB flash drive inserted into the vehicle, until the vehicles infotainment display screen states
programming successful.
7. NOTE: It may take up to 5 minutes before the center display screen displays the Update Successful pop-
up. After 5 minutes if Successful pop-up is not shown on the vehicle's center display screen, remove the
USB flash drive and select YES on the FDRS Was The USB Update Successful prompt (FDRS verifies if
the module software update was successfully installed on the module).
Continue following the FDRS prompts to complete GWM, TCU, APIM and IPC software update.
8. Disconnect the Diagnostic Tool and battery charger.
© 2024 Ford Motor Company
All rights reserved.
This bulletin represents technical service information only. Without exception alll gratis repairs and replacements are subject to the individual
warranty and policy procedures of the supervisory Ford Company. The illustrations, technical information, data and descriptive text in this issue, to
the best of our knowledge, were correct at the time of publication.
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Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
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TSB/Document ID: TSB 24-2034
Replacement Service Bulletin Number:
MFR Communication Date: 2024-03-20
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE
MFR Component System:
MFR Component Subsystem:
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