NHTSA ID Number: 10252509
Manufacturer Communication Number: SA-017-24
TSB/Document Date: 2024-04-03
Summary
Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF, Climate control
BULLETIN NOTES
This service alert supersedes the previously issued service alert listed below. The changes are noted in Red text.
Previous SAs:
Date(s) Issued:
SA-009/23
10/23/23, 08/28/23, 08/15/23, 07/05/23, 06/12/23, 05/24/23, 04/25/23, 03/28/23, 03/01/23 and 02/06/23
SA-017/22
12/13/22, 10/10/22, 08/25/22, 05/06/22, 04/04/22
SA-013/21
12/22/21, 10/13/21, 09/14/21, 05/11/21,
04/27/21, 03/15/21, 02/22/21, 02/08/21 and 02/02/2021
SA-031/20
12/09/20,11/30/20, 11/06/20, 10/28/20, 06/16/20, 06/05/20, 06/01/20, 05/18/20,
04/14/2020, 04/02/20, 03/11/20 and 02/27/20
APPLICABLE MODEL(S)/VINS:
2019-2024 Mazda3
2021-2023 CX-9
2024 CX-90
2020-2024 CX-30
2022-2023 MX-30
2024 MX-5
2021-2024 CX-5
2023-2024 CX-50
2025 CX-70
DESCRIPTION
Some customers may complain about any of the following:
1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App
Connected Vehicle enrollment.
2. Remote function(s) inoperative.
•
•
•
•
Engine Start / Stop
Door Lock / Unlock
Lights ON / OFF
Climate Control
3. MAZDA CONNECT connected vehicle reception strength icon shows "X" or "\".
Page 1 of 44
03/18/2024 03:09 PM tlawrenc
Index
•
•
•
•
MAZDA CONNECT Indication
Remote Engine Start Will Not Function
Remote Engine Start Function Will turn engine OFF
Deactivation Mode
MAZDA
CONNECT Indication
Indication
Explanation
Mazda3, CX-30, CX-50, MX-30
Radio waves are not being received.
Move to a location with good reception.
Weak reception.
Good Receptioin
Strong reception.
Currently conducting an operation check of the
communication unit. If this condition continues, consult an
Authorized Mazda Dealer.
Currently conducting an operation check of the onboard
communication unit.
NOTE: Communication is not possible during this display.
CX-5, CX-50, CX-9, MX-30
Mazda3, CX-30 built July 1, 2021 and later
The communication function is temporarily disabled due to
infotainment system setting.
• No CV Contract
• Deactivation Mode
• Connected Service contract has ended
Page 2 of 44
03/18/2024 03:09 PM tlawrenc
(Subscription expired)
• TCU has not been initialized, go to SA-004/21
Vehicles built before July 1, 2021
Customer deactivated Connected Services (Opt-Out)
Vehicles built after July 1, 2021
• eMDCS Warranty Vehicle Inquiry will show
Campaign CSP04 Status Open
Connected Services disabled (box unchecked)
CX-5, CX-50, CX-9, MX-30
Mazda3, CX-30 built July 1, 2021 and later
Connected Services Disabled message
appears at engine start up
Enable Connected Services (box checked) to prevent
message appearing at engine start up.
Note: If customer Opted-Out ( CSP04), advise customer
to keep Connected Services box checked. The vehicle will
not transmit data.
Connected Vehicle Maintenance Mode
Connected Vehicle Maintenance Mode enabled.
Go to MGSS SERVICE CAUTIONS FOR VEHICLES
WITH TELEMATICS COMMUNICATION SYSTEM to
disable Maintenance Mode.
NOTE: Connected Vehicle Maintenance Mode is
unnecessary if the customers vehicle is in
Deactivation Mode .
Page 3 of 44
03/18/2024 03:09 PM tlawrenc
Remote Engine Start Will Not Function under the following conditions
Item
Condition
1
Remote Engine Start function is not available on EV and PHEV (inline 4) models. See SA-038/23
2
3
Automatic Transmission shift position except "P"
4
Vehicles equipped with manual transmission
5
Vehicle speed above 3 mi/h (5 km/h)
6
Brake pedal switch malfunction
7
Engine has been running by remote engine start function
8
Engine started by remote engine start more than 2 consecutive times while the vehicle is not driven.
The vehicle must be driven 1-mile or 24-hours must pass from the last successful Remote Engine
Start for the use count to reset.
2021 Mazda3, 2021 CX-30, CX-50, MX-30: Vehicle's electrical control area network (CAN) is in
"Sleep Mode"
9
or
10 A registered key is detected in the vehicle
11 Brake pedal switch detects brake application
Low fuel warning
12
13
Engine starts, then turns OFF due to abnormal high engine rpm detected. (Engine rotation over
3000 rpm continued for more than 0.2[s])
14
No engine rpm detected after sending engine start request. (Engine rotation 0 rpm continued for
more than 0.2[s])
15 When the CAN data signal for engine shut off is present (e.g.: door ajar signal)
16 After 10 second maximum cranking time
17
Burglar alarm status is "Alarm" and "Alarm stand by" (CAUTION - DO NOT enable, see TheftDeterrent System section in SA-012/20)
18 Room fuse blown/missing
19 Connected Vehicle Maintenance Mode enabled (Restricted Transmitting Mode in MDARS)
Page 4 of 44
03/18/2024 03:09 PM tlawrenc
20
Vehicle is parked (stored) for approximately 1 week or longer or in deep sleep mode.
Drive the vehicle for a few miles to recover.
DTC Stored
21
22 Aftermarket Remote Engine Start accessory installed.
Mazda Remote Engine Start (BCKA-V7-620) accessory installed (No MyMazda app remote engine
start function).
23 Mazda Remote Engine Start (RES) Removal
a. Remove the Mazda Remote Engine Start (RES) accessory module.
b. Deactivate and activate Advanced Key(s). Refer to MGSS IMMOBILIZER SYSTEMRELATED PARTS PROGRAMMING [(US)]
24
First remote control attempt fails, second attempt works fine.
Go to TSB 16-002/20.
25 CSP04 Status Open
Remote Engine Start Function Will turn engine OFF under the following conditions
Item
Condition
1
Vehicle door(s) opened
2
Vehicle trunk opened
3
Vehicle hood opened
4
Ignition switch push button "ON" detected
5
Remote engine STOP request
6
Brake pedal switch detects brake application
7
DTC Stored
8
Engine will stop running automatically after 15 minutes for safety, security and emissions.
Page 5 of 44
03/18/2024 03:09 PM tlawrenc
Deactivation Mode
• Deactivation Mode Temporary Suspension 6/16/2023 (6/11/2023 retail date and later)
• Vehicles retailed before 6/11/2023 and in Deactivation Mode will remain in Deactivation mode.
NOTE:
• Customer/Dealer can activate CV services anytime via MyMazda app
Customer - There might be a slight delay in making the backend connection since it was temporarily
deactivated.
Dealer - Go to Repair Procedure -> TCU Activation
• When TCU is in Deactivation Mode, infotainment Over-the-Air (OTA) Connectivity Master Unit (CMU) software
update is not possible (disabled).
• Prior to Retail Date, the TCU is active.
○
○
Deactivation Mode Status Check:
Reception Icon Shows normal strength
TCU Active
Infotainment
Center
Display
• TCU in
Deactivation
Mode
• No CV
Contract
• One Time
Passcode
(OTP) is
processing
Reception Icon Shows "X"
No CV Contract
TCU CV Contract
Status
Mazda
Connected
Vehicle
Viewer
(MCVV)
1. Go to Mazda
Connected Vehicle
Viewer (MCVV)
2. Enter VIN and
then select
"Search"
CV Contract Active
Page 6 of 44
03/18/2024 03:09 PM tlawrenc
1. Go to Mazda Connected Vehicle Viewer (MCVV)
2. Select "Vehicle Communication Line Status Reference"
3. Enter VIN and then select "Search"
TCU Activation
Status Check
TCU in Deactivation Mode (Status -> Closed)
One Time Passcode (OTP) is processing (Status -> Open Requested)
Page 7 of 44
03/18/2024 03:09 PM tlawrenc
TCU Active (Status -> Opened)
REPAIR PROCEDURE
CAUTION: DO NOT swap TCU with another vehicle as the TCU is VIN locked after activation. A TCU swap with another
vehicle will disable Connected Services on both vehicles.
Repair Flowchart
Start
Preparation
Remote function(s) inoperative
•
•
•
•
Engine Start / Stop
Door Lock / Unlock
Lights ON / OFF
Climate Control
Go to the MyMazda App to view
the reason for remote function
failure.
No One Time Pass Code (OTP)
Connected vehicle reception
strength icon shows "X" or "\"
MyMazda App Enrollment
Preparation
Deactivation Mode
Page 8 of 44
03/18/2024 03:09 PM tlawrenc
Check Campaign Status
Enrollment
Check Campaign Status
Customer deactivate Connected
Services (Opt-Out)
Remote Function Troubleshooting
OTP Troubleshooting
No reception
PREPARATION:
1. Confirm that the Telematics Communication Unit (TCU) is at the latest software level. Go to Telematics
Communication Unit (TCU) Updates
2. Go to eMDCS Vehicle Inquiry and confirm the following campains are not shown or closed:
•
•
•
•
CSP06
CSP07
SSPC7
DRW41
3. Go to eMDCS Vehicle Inquiry and confirm CSP04 is not shown.
4. If Hotline assistance is needed, please fill out the Dealer Connected Vehicle Questionnaire before contacting Hotline.
The questionnaire collects data needed by Hotline agent.
5. In most cases, the customer will not leave their device with you for troubleshooting, therefore a connected vehicle
take-over is necessary. Use your personal device or dealer supplied device for troubleshooting. Go to Enrollment.
• At customer pick-up, inform customer to re-enroll into Connected Services as a new primary user.
6. Confirm the customer's phone and vehicle have good to strong reception during the concern as shown in the table
below.
• If the reception icon shows "X", the TCU is deactivated. Enrollment is not possible. Go to TCU Activation.
Page 9 of 44
03/18/2024 03:09 PM tlawrenc
• Customer/Dealer can activate CV services anytime via MyMazda app
Customer - There might be a slight delay in making the backend connection since it was
temporarily deactivated.
Dealer - Go to TCU Activation
○
○
• If the reception icon shows " \ ", move the vehicle to an area with a clear view of the sky.
• If the reception is weak, move the vehicle to a location where the reception is good to strong as shown in
the table, then try to get the Authorization Code and/or operate the remote functions before proceeding to
the Repair Procedure if there is still an issue.
• If the reception is good to strong, proceed to Connected Vehicle Troubleshooting below.
NOTE: Vehicles stored for long periods may loose GPS clock sychronization. If the vehicle is stored for a long
period, test drive the vehicle to give the GPS clock time to sychronize before enrolling or testing connected vehicle
functions.
Index
1. Unable to create a MyMazda account
2. Remote function(s) inoperative
3. No One Time Pass Code (OTP)
4. Connected vehicle reception strength icon shows "X" or "\"
5. MyMazda App displays incorrect tire pressures (Except CX-5 and CX-9)
6. Unable to activate Connected Services (2019 Mazda3)
7. Software Update Error (2020 Mazda3)
8. Functions inoperative (2021-> CX-30, CX-50, Mazda3 and MX-30)
9. First remote control attempt fails, second attempt works fine
10. Engine turns off when opening door
11. Low Tire pressure will not clear after correcting tire pressue
12. MyMazda App does not display tire air pressures (CX-5, CX-9)
•
•
•
•
•
MCVV One Time Passcode (OTP) Troubleshooting
TCU Activation
Customer Opt-Out
Educational Videos
Resources
Connected Vehicle Troubleshooting
Symptom
1
The customer is not able to create a
MyMazda account. The customer
Cause
Customer inadvertently texted
“Stop” to 1-949 518-0058
Action
1. Text “Start” to 1-949 518-0058
(Twilio SMS for Mazda)
Page 10 of 44
03/18/2024 03:09 PM tlawrenc
receives the following error:
- Advanced protection against the four main causes of engine...
- Delivers 40% stronger wear protection than industry...
- Provides 15% better deposit defense vs. industry standards...
- Up to 2.5X better heat protection vs. industry standards to...
- Engineered for excellent low-temperature flow, reducing...
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: SA-017-24
Replacement Service Bulletin Number:
MFR Communication Date: 2024-03-14
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
- [Notice] When you receive a used device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way. THINKSCAN 689BT Bidirectional Scan Tool Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
- Full Bi-Directional Control & 3000+ Active Tests: Take control and test components like actuators, fuel injectors, relays, and cooling fans in real time. You’ll quickly see if the problem is in the part itself or the control module — saving you hours of guesswork and frustrating trial-and-error.
- Advanced ECU Coding Capabilities: Handle module matching and hidden feature activation with confidence. When you replace an ECU or want to customize settings, this obd2 scanner diagnostic bi directional tool gives you the professional-level capabilities you need without the dealership price tag.
- 34+ Useful Reset and Maintenance Functions: Complete everyday service tasks smoothly with a wide range of helpful reset and maintenance functions. Whether you’re keeping up with regular upkeep or tackling a specific job, this scanner makes maintenance simpler and less stressful for both DIYers and pros.
- Comprehensive Full System Diagnostics: Diagnose every major system — Engine, Transmission, ABS, SRS, TPMS, and more — all in one place. Finally stop wondering if you’re missing something important; get the full picture and clear codes with ease.
- Top Reasons to Choose the D7S OBD2 Scanner: XTOOL D7S car scan tool, an upgrade of XTOOL D7, offers comprehensive features for automotive technicians, workshops, and DIY enthusiasts 1. Upgraded Hardware: 2+64GB memory, rear camera, intuitive interface, foldable bracket 2. Complete Diagnostics: FCA
Autoauth, OE-level all system scan, 39+ maintenance services, 4K+ bidirectional, CANFD/DoIP protocol 3. Advanced Capabilities: ECU coding, PMI functions 4. Wide Compatibility: Support 10,000+ models, covering 99% vehicle brands 5. Multi-language: Available in 22+ languages, No IP Restrictions 6. 3-Year Updates: Save 300 bucks on software updates for the latest features and optimizations - 2026 Upgraded D7S Car Scanner Features: The newly 2026 D7S V2.0 scanner for car brings exciting features for advanced vehicle diagnostics and enhanced user experience 1. FCA AutoAuth: Now supports FCA SGW module for Chrysler, for Jeep, for Dodge (2018+), for Fiat (2017+), enabling faster vehicle communication without gateway restrictions 2. PMI (Offline ECU Programming): Allows for Ford, for Lincoln, and for Mazda ECU programming for new modules 3. Optimized Diagnostic Report 2.0: Personalized reports with logos and customer info for auto shops. Note: Compatibility varies by cars, please check before order
- Cost-effective ECU Coding Scan Tool for Specific Brands: Enhance your vehicle's performance with XTOOL D7S! This obd2 scanner all systems bidirectional offers advanced capabilities at an affordable price, supports online for BMW, for Benz and offline for BENZ, for MIT, along with PMI functions for Ford, for Mazda, and for Lincoln. Ideal for technicians and DIY enthusiasts, this automotive scanner diagnostic tool optimizes vehicle performance and enhances the driving experience. Note: Not for all cars and modules, please send car VIN to check the compatibility before purchase
- OE All System Diagnostic & 8 Pids Graphing: XTOOL D7S is a comprehensive all system bi directional obd2 scanner that delivers dealer-level diagnostics, completely controlling over your vehicle’s performance and health. This automotive scan tool can read and clear DTCs, view live data and ECU information, retrieve freeze frames, and perform active tests and full obd2 functions. This bi-directional scan tool can can identify your vehicle's make, model, and year information with just one click and show up to 8 PIDs live data with options for CSV viewing, playback, and recording for in-depth analysis. It is easy-to-use for both professionals and beginners, helping pinpoint issues efficiently
- 3 Years Software Update, Value for Money: With 3 years of software updates and 22+ languages(no IP restrictions), XTOOL D7S auto scanner code scanner ensures ongoing compatibility for the latest car models and improved diagnostic functions. This all system vehicle diagnostic scanner comes with a 30-day return policy and a 24-month repair for dependable performance. XTOOL are dedicated to your satisfaction, so enjoy seamless support and lifetime expert assistance. Should you encounter any issues or concerns, don’t hesitate to reach out XTOOL. D7S with newest update with 22 languages freely transfer without authorization, check details from setting-language or from XTOOL
- 🔥 Historical lowest pr-ice now on sa-le--hot se-lling.
- 【🎈𝗜𝗙𝟳𝟰𝟱 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝘀 𝟲 𝗲𝘀𝘀𝗲𝗻𝘁𝗶𝗮𝗹 𝗿𝗲𝘀𝗲𝘁 𝗳𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝘀—𝗔𝗕𝗦 𝗕𝗹𝗲𝗲𝗱𝗶𝗻𝗴, 𝗢𝗶𝗹 𝗥𝗲𝘀𝗲𝘁, 𝗘𝗣𝗕, 𝗦𝗔𝗦, 𝗧𝗵𝗿𝗼𝘁𝘁𝗹𝗲 𝗥𝗲𝗹𝗲𝗮𝗿𝗻, 𝗮𝗻𝗱 𝗕𝗠𝗦—𝗽𝘂𝘁𝘁𝗶𝗻𝗴 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹-𝗴𝗿𝗮𝗱𝗲 𝗺𝗮𝗶𝗻𝘁𝗲𝗻𝗮𝗻𝗰𝗲 𝗯𝗮𝗰𝗸 𝗶𝗻 𝘆𝗼𝘂𝗿 𝗵𝗮𝗻𝗱𝘀.】Spongy brakes? Stuck oil light? Parking brake won't release? Off-center steering? Rough idle after battery disconnect? Draining battery? IF745 handles all with a few taps. One tool covers six dealer-level resets, saving hundreds in labor costs. ❗ NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨ 𝗜𝗙𝟳𝟰𝟱 𝗴𝗼𝗲𝘀 𝗯𝗲𝘆𝗼𝗻𝗱 𝗯𝗮𝘀𝗶𝗰 𝗰𝗼𝗱𝗲 𝗿𝗲𝗮𝗱𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝟭𝟬 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗲𝗱 𝗳𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝘀—𝗗𝗧𝗖 𝗟𝗼𝗼𝗸𝘂𝗽, 𝗜/𝗠 𝗥𝗲𝗮𝗱𝗶𝗻𝗲𝘀𝘀, 𝗙𝗿𝗲𝗲𝘇𝗲 𝗙𝗿𝗮𝗺𝗲, 𝗟𝗶𝘃𝗲 𝗗𝗮𝘁𝗮, 𝗢𝟮𝗦, 𝗢𝗕𝗠, 𝗘𝗩𝗔𝗣, 𝗮𝗻𝗱 𝗺𝗼𝗿𝗲. 】Pulling a code tells you something is wrong. IF745 tells you what the code means, when the fault happened, and what data surrounds it. Pass emissions with one I/M Readiness tap. Freeze the fault moment with Freeze Frame. Monitor live sensor data in real time. Turn cryptic codes into clear answers.
- 【🛒 𝗜𝗙𝟳𝟰𝟱 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝘀 𝗳𝘂𝗹𝗹-𝘀𝘆𝘀𝘁𝗲𝗺 𝗱𝗶𝗮𝗴𝗻𝗼𝘀𝘁𝗶𝗰𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝗮𝗹𝗹 𝗺𝗼𝗱𝘂𝗹𝗲𝘀—𝗲𝗻𝗴𝗶𝗻𝗲, 𝗔𝗕𝗦, 𝗮𝗶𝗿𝗯𝗮𝗴, 𝘁𝗿𝗮𝗻𝘀𝗺𝗶𝘀𝘀𝗶𝗼𝗻, 𝘀𝘁𝗲𝗲𝗿𝗶𝗻𝗴, 𝘀𝘂𝘀𝗽𝗲𝗻𝘀𝗶𝗼𝗻, 𝗯𝗼𝗱𝘆 𝗲𝗹𝗲𝗰𝘁𝗿𝗼𝗻𝗶𝗰𝘀, 𝗮𝗻𝗱 𝗺𝗼𝗿𝗲. 】Warning lights on but you don't know why? Skip the $100+ diagnostic fee at the shop. Run a complete self-check from your driveway. IF745 reads and clears fault codes, retrieves ECU info, and displays live data from every accessible module—delivering a full vehicle health report in minutes, without leaving home.
- 【✅𝗜𝗙𝟳𝟰𝟱 𝗳𝗲𝗮𝘁𝘂𝗿𝗲𝘀 𝗮 𝟳-𝗶𝗻𝗰𝗵 𝗱𝗶𝘀𝗽𝗹𝗮𝘆, 𝗲𝗿𝗴𝗼𝗻𝗼𝗺𝗶𝗰 𝗱𝗲𝘀𝗶𝗴𝗻, 𝗪𝗶-𝗙𝗶 𝘂𝗽𝗱𝗮𝘁𝗲𝘀, 𝗮𝗻𝗱 𝘇𝗲𝗿𝗼 𝘀𝘂𝗯𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻 𝗳𝗲𝗲𝘀 𝗳𝗼𝗿 𝗵𝗮𝘀𝘀𝗹𝗲-𝗳𝗿𝗲𝗲 𝗱𝗶𝗮𝗴𝗻𝗼𝘀𝘁𝗶𝗰𝘀.】Large screen means no squinting. Intuitive navigation and customizable data displays put key info at your fingertips. Wi-Fi delivers lifetime free updates without a computer. No recurring fees. No hidden costs. Just a reliable tool that works as hard as you do.
This product presentation was made with AAWP plugin.