ATTENTION:
GENERAL MANAGER

q

PARTS MANAGER

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CLAIMS PERSONNEL

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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.

SERVICE MANAGER

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© 2022 Subaru of America, Inc. All rights reserved.

SERVICE BULLETIN
APPLICABILITY:

All Gen 3 Vehicles

SUBJECT:

NUMBER: 15-303-22R

Valet Mode Operation and Passcode Resetting

DATE:

09/20/22

REVISED:

03/25/24

INTRODUCTION:
Starting with 2023MY, vehicles equipped with Gen3 Telematics and CP 1.5 Infotainment will have
access to Valet Mode through the head unit. When activated, this feature will allow the customer to
disable the navigation, audio, and vehicle setting functions when their vehicle is with a valet service,
such as at a hotel or restaurant. Customers subscribed to STARLINK® Safety and Security Plus can
make a custom geofence and set speed alerts notifications via push, text, and email when the alert
parameters and / or boundaries have been exceeded.
Details for the setting Valet Mode through the Infotainment Touch Screen Display can be found in
the STARLINK® Owner’s Manual. Additional information regarding the interaction of Valet Mode
with STARLINK ® Telematics can be found in the STARLINK® Safety and Security Manual. Both
those sections are posted in the Appendix section of this bulletin for easy reference.
In the event of a customer forgetting the Passcode set for Valet Mode operation, many factors
determine which Passcode reset procedure is to be used. Refer to the chart below to determine which
Passcode reset procedure applies based on the vehicle’s current subscription status.
Valet Passcode Reset Procedure
Starlink® Subscription Status

Factory Reset
of Head Unit

Head Unit
Service Menu

Not Subscribed

X

X

STARLINK ® Safety Subscription Only

X

X

STARLINK ® Safety & Security Plus Subscription

X

MySubaru
APP Reset

X

IMPORTANT: The head unit factory reset method will only work when Valet Mode is not activated.
Vehicles subscribed to STARLINK® Safety and Security Plus must use the remote Passcode reset
procedure in the MySubaru APP.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.

Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.

Continued...
Bulletin Number: 15-303-22R; Revised: 03/25/24

Page 1 of 5

IMPORTANT NOTES:
Telematics Subscribed to STARLINK ® Safety and Security Plus:
If the customer forgets the Passcode while Valet Mode is activated, the vehicle will be unable to
exit Valet Mode. The customer must use the MySubaru App while in the car to reset the forgotten
Passcode to a new Passcode allowing the Valet Mode to be exited.
Telematics Subscribed to STARLINK ® Safety Only:
If the customer forgets the Passcode while Valet Mode is activated, the vehicle will be unable to
exit Valet Mode. The customer must return to the retailer with the car in valet mode. The retail
service member can then enter Dealership Mode via the touch screen and select a Passcode reset
option. Once the Passcode has been reset to a known Passcode, the customer can use this number
to exit valet mode and restore regular operation.
No Telematics Subscription:
If the customer forgets the Passcode while Valet Mode is activated, the vehicle will be unable to
exit Valet Mode. The customer must return to the retailer with the car in valet mode. The retailer
service staff member can then enter Dealership Mode via the touch screen and select a Passcode
reset option. Once the Passcode has been reset to a known Passcode, the customer can use this
number to exit valet mode and restore regular operation.
Resetting the Valet Passcode while Valet Mode is NOT active:
If the customer forgets what Passcode they set before Valet Mode is activated, the retailer service
staff member can reset the Passcode by performing a Factory Reset of the CP 1.5 head unit.
This option can only be used when the Valet Mode is not active. If Valet Mode is activated, the
customer and / or service member will not have access to the factory reset menu.
Service Procedure For Entering Dealership Mode:
1. Turn the ignition switch to ON.
2. Press right side temperature control arrows while pressing the tuning knob six times.
Service Procedure For Passcode Reset:
•

Select Dealership Mode Menu

•

Select “Settings Menu.”

•

Select “Valet Mode Passcode Registration Menu.”

•

Select “OK” to register your new Passcode.

•

Passcode Setting Menu will open with the keypad to enter a new four-digit PASSCODE.

•

Enter and confirm the new number.

•

Once the new Passcode is set, the Dealership Menu will close and return to the “General”
head unit settings menu.

•

Completing the steps mentioned above should deactivate Valet Mode, and the Passcode is
now changed to the desired number.

•

Share this information with the customer so they can change the Passcode to something more
of their choosing.
Continued...

Bulletin Number: 15-303-22R; Revised: 03/25/24

Page 2 of 5

Service Procedure For Passcode Resetting using the MySubaru App:
•

Select “Menu” in the upper right corner of the screen.

•

Select “My Profile Menu.”

•

Select “Security Setting Menu.”

•

Select “Valet Passcode Menu.”

•

Valet Mode Passcode Reset Procedure will start. Follow directions as prompted on the
screens.

IMPORTANT REMINDERS:
•

SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.

•

Always check for any open recalls or campaigns anytime a vehicle is in for servicing.

•

Always refer to STIS for the latest service information before performing any repairs.

Continued...
Bulletin Number: 15-303-22R; Revised: 03/25/24

Page 3 of 5

Appendix
STARLINK® Safety and Security (Telematics) Owner’s Manual:

Continued...
Bulletin Number: 15-303-22R; Revised: 03/25/24

Page 4 of 5

STARLINK® (Infotainment) Owner’s Manual:

Bulletin Number: 15-303-22R; Revised: 03/25/24

Page 5 of 5