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NHTSA ID Number: 10252493

Manufacturer Communication Number: 12-253-23R

TSB/Document Date: 2024-04-03


Summary

This bulletin addresses two symptoms related to EyeSight. The first to address 2022 and 2023 model year Foresters with DTC B28C7, for the camera being exposed to high humidity/temperature conditions without operation. The cooling fans may become inoperable. The second will address 2022-2024 modle year Foresters with a temporary halt mode with an E5 halt code.


ATTENTION:
GENERAL MANAGER

q

PARTS MANAGER

q

CLAIMS PERSONNEL

q

IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.

SERVICE MANAGER

q

© 2023 Subaru of America, Inc. All rights reserved.

SERVICE BULLETIN
APPLICABILITY:

2022-24MY Forester

NUMBER: 12-253-23R

SUBJECT:

EyeSight Reprogramming Files /Before: E5 Error
After: HALT Code E5 & DTC B28C7

DATE: 12/29/23
REVISED: 03/22/24

INTRODUCTION:
This bulletin announces the availability of new reprogramming files developed to address the
following two symptoms:
SYMPTOM #1 : 2022-23MY ONLY: After the EyeSight camera has been exposed to high
humidity/temperature conditions without any operation, the cooling fans become inoperable, and
DTC B28C7 is detected by the EyeSight Stereo Camera Assembly.

SYMPTOM #2 : 2022-24MY ONLY: The EyeSight system enters into a temporary halt mode
with an E5 halt code detected by the EyeSight Stereo Camera Assembly.
The new files contain optimized logic providing a more precise detection of DTC B28C7 and halt
code E5. If any of the two symptoms listed above are reported by a customer. Follow the diagnosis
and reprogramming procedures outlined in this bulletin.
PAK FILE APPLICABILITY:
Applicable
Vehicle

File Description

Old Part Number

Decryption
Keyword

New Control Software
Version

New Recognition
Software Version

22-23MY
FORESTER

87501SJ411.pk2

87501SJ400
87501SJ410

8AA19437

04210802

07210803

24MY
FORESTER

87501SJ422.pk2

87501SJ420
87501SJ421

5299A841

0D210801

0A210801

NOTE: There is no need to recalibrate the EyeSight camera after the reprogramming procedure.
IMPORTANT: These files have been incorporated into the Forester production as of VIN
RH478341.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
SubarueBay logo Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.

SubarueBay logo of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the internationaleBay logo standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.

Continued...
Bulletin Number: 12-253-23R; Revised: 03/22/24

Page 1 of 7

SERVICE PROCEDURE / INFORMATION:
SYMPTOM #1
2022-23MY ONLY: After the EyeSight camera has been exposed to high humidity/temperature
conditions without any operation, the cooling fans become inoperable, and DTC B28C7 is detected
by the EyeSight Stereo Camera Assembly.
STEP 1: Is DTC B28C7 detected?
YES: Proceed to Step 2.
NO: Continue diagnosis as per the applicable Service Manual.
STEP 2: Check the Fault Freeze Frame Data (FFD).

Failure Detail Code
Failure Detail Code

Is the Failure Detail Code (FDC) 00EC (FAN Speed is low) or 00EB (B28C7 detected during high
temperature HALT)?
YES: Perform the reprogramming outlined in Step 3.
NO: Continue diagnosis as per the applicable Service Manual.
STEP 3: Review the prerequisites/battery charging information provided in the APPENDIX A
section of this document. Install and turn on the power supply.
STEP 4: Using the SubarueBay logo Select Monitor (SSM), confirm the following EyeSight Stereo Camera
Assembly information:

2022-23MY: The current control software version is 0421011E or 04210801.

2024MY: The current control software version is 0D210800 or 0D210801.

Confirm the Camera Temperature is less than 176°F (80°C).

Confirm the battery voltage is 13.5 Volts.

IMPORTANT: If the current software version is the latest version available, reprogramming is not
required.

Continued...
Bulletin Number: 12-253-23R; Revised: 03/22/24

Page 2 of 7

STEP 4: Reprogram the EyeSight Stereo Camera Assembly following the normal FlashWrite
procedure and confirm the control software version has changed.
Was the reprogramming procedure successful?
YES: The procedure is completed. There is no need to recalibrate the EyeSight camera after the
reprogramming procedure.
NO: Perform up to two more attempts. If the reprogramming procedure continues to be
unsuccessful, replace the EyeSight Camera Stereo Assembly. Perform reprogramming after
replacement.
SYMPTOM #2
2022-24MY ONLY: The EyeSight system enters into a temporary halt mode with an E5 halt code
detected by the EyeSight Stereo Camera Assembly.
STEP 1: Does the SubarueBay logo Select Monitor data meet the criteria outlined below?
YES: Proceed to the next Step.
NO: Perform the HALT Code E5 diagnosis as per the applicable Service Manual. Refer to STIS:
DIAGNOSTICS > EyeSight (DIAGNOSTICS) > EyeSight HALT Code > E5
SSM Data Monitor Item

Criteria (Range)

EyeSight Temporary 22 Count

More than 1 (one)

1, 2, 3 …

EyeSight Temporary 23 Count

More than 1 (one)

1, 2, 3 …

Within the range of 3C to 56
Camera Status Check 3

Any of the following values:
3C, 3D, 3E, 3F, 40, 41, 42, 43, 44, 45, 46, 47, 48,
49, 4A, 4B, 4C, 4D, 4E, 4F, 50, 51, 52, 53, 54, 55,
56

Any of the following values:
FFC4, FFC3, FFC2, FFC1, FFC0, FFBF, FFBE, FFBD,
Within the range of FFC4 to FFAA FFBC, FFBB, FFBA, FFB9, FFB8, FFB7, FFB6,
FFB5, FFB4, FFB3, FFB2, FFB1, FFB0, FFAF, FFAE,
FFAD, FFAC, FFAB, FFAA

Within the range of 3C to 56

Camera Status Check 4

Criteria (Specific Value)

Any of the following values:
3C, 3D, 3E, 3F, 40, 41, 42, 43, 44, 45, 46, 47, 48,
49, 4A, 4B, 4C, 4D, 4E, 4F, 50, 51, 52, 53, 54, 55,
56

Any of the following values:
FFC4, FFC3, FFC2, FFC1,
FFC0, FFBF, FFBE, FFBD,
FFBC, FFBB, FFBA, FFB9
Within the range of FFC4 to FFAA
, FFB8, FFB7, FFB6, FFB5
, FFB4, FFB3, FFB2, FFB1,
FFB0, FFAF, FFAE, FFAD
, FFAC, FFAB, FFAA

STEP 2: Review the prerequisites/battery charging information provided in the APPENDIX A
section of this document. Install and turn on the power supply.
Continued...
Bulletin Number: 12-253-23R; Revised: 03/22/24

Page 3 of 7

STEP 3: Using the Subaru Select Monitor (SSM), confirm the following EyeSight Stereo Camera
Assembly information:

2022-23MY: The current control software version is 0421011E or 04210801.

2024MY: The current control software version is 0D210800 or 0D210801.

Confirm the Camera Temperature is less than 176°F (80°C).

Confirm the battery voltage is 13.5 Volts.

IMPORTANT: If the current software version is the latest version available, reprogramming is not
required.

STEP 4: Reprogram the EyeSight Stereo Camera Assembly following the normal FlashWrite
procedure and confirm the control software version has changed.
Was the reprogramming procedure successful?
YES: The procedure is completed. There is no need to recalibrate the EyeSight camera after the
reprogramming procedure.
NO: Perform up to two more attempts. If the reprogramming procedure continues to be
unsuccessful, replace the EyeSight Camera Stereo Assembly. Perform reprogramming after
replacement.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period, this repair may be submitted using
the following claim information:
Labor Description

Labor Operation #

Labor Time

EYESIGHT SYSTEM REPROGRAMMING

B067-728

0.8H

REPROGRAMMING SECOND ATTEMPT

C455-299

0.4H

EYESIGHT STEREO CAMERA R&R AND CALIBRATION/ADJUST

C067-713

1.4H

Fail Code

ZQW-48

NOTE: The pak file listings provided in this bulletin are the latest available at the time of publishing.
Updates are often released thereafter without revision to the original bulletin. For this reason, it is
critical to always have the latest version of Select Monitor software installed on your system. You can
confirm if a later version is available by entering the CID listed in this bulletin into FlashWrite. If a
newer CID is shown as available in FlashWrite, reprogram using that file.
Continued...
Bulletin Number: 12-253-23R; Revised: 03/22/24

Page 4 of 7

IMPORTANT REMINDERS:

SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.

Always check for any open recalls or campaigns anytime a vehicle is in for servicing.

Always refer to STIS for the latest service information before performing any repairs.

Continued...
Bulletin Number: 12-253-23R; Revised: 03/22/24

Page 5 of 7

APPENDIX A
Subaru of America, Inc. (SOA) highly recommends utilizing either the Subaru Midtronics DCA8000
Dynamic Diagnostic Charging System or the Subaru Midtronics GR8-1100 Diagnostic Battery
Charger to the vehicle in the Power Supply Mode feature anytime a vehicle control module is
being reprogrammed. Once the Midtronics charger is connected to the vehicle, if the battery is fully
charged, it will take less than three (3) minutes to boot-up the charger, select the Power Supply Mode,
and have the battery voltage stabilized and ready for reprogramming.

PREREQUISTS:
1. Confirm there are no faults within the EyeSight® system. If there are any faults, they must
be diagnosed, repaired, and cleared prior to reprogramming. Fully exit SSM prior to starting
FlashWrite
2. Apply the Electronic Parking Brake (EPB). Switch the ignition switch to the “ON” position
(engine off). Using the gear selector lever, set the vehicle in the Neutral (N) range. Wait at
least 5 minutes after complete.

CRITICAL:

If the gear selector is in the Park (P) range, it is possible for the ignition switch to turn off
automatically while reprogramming after approximately 60 minutes. This will cause the
reprogramming procedure to fail.

DO NOT operate SSM during reprograming.

DO NOT have the engine running during reprogramming.

3. Confirm the PC being use for reprogramming is connected to a known good power source.
Turn off any screen saver settings. Make sure the PC is not in power saving mode and is set to
the normal power mode.
4. Confirm all electrical loads are switched off such as climate control, seat heater, audio system,
etc.
5. Connect a Midtronics DCA-800 or GR8-100 battery charger to the vehicle, utilize the Power
Supply Mode feature to supply a stable 13.5 volts.

NOTES:

For instructions on using the Power Supply Mode, reference the applicable User Manual for
the Midtronics DCA-8000 Dynamic Diagnostic Charging System and the Midtronics GR81100 Diagnostic Battery Charger on STIS.

Confirm all electrical loads such as lights, audio, HVAC, seat heaters, and rear defroster are
allnswitched OFF before setting up the charger for Power Supply Mode.

Select the correct battery type (Enhanced Flooded, Flooded, Gel, AGM or AGM Spiral).
Continued...

Bulletin Number: 12-253-23R; Revised: 03/22/24

Page 6 of 7

Input the CCA which matches the vehicle’s battery. NOTE: OE and replacement batteries
have
different CCA ratings. Always confirm the battery’s CCA rating before proceeding.

If using a DCA-8000 Dynamic Diagnostic Charging System, set the power supply voltage to
13.5 Volts.

DO NOT connect the DST-i or DST-010 until the Power Supply mode function has completed
its
battery test mode and the Charging Voltage has dropped to and shows a steady 13.5 Volts on
the display.

Once Power Supply Mode reaches a steady 13.5 Volts, connect the DST-i or DST-010 to the
OBD connector and proceed with initiating the normal FlashWrite reprogramming process.

Amperage will fluctuate based upon the vehicle’s demand for power. NOTE: If the voltage
rises beyond 14 Volts while programming is in process, the procedure will abort. This can
indicate a need to test or charge the vehicle battery before any further attempt at programming
is made.

ALWAYS set the power supply voltage to 13.5 Volts when using Power Supply Mode.
NEVER turn the ignition switch on when charging at voltages 15 Volts or higher.

Control module failures resulting from battery discharge during reprogramming are not a
matter for warranty. Should any DTCs reset after the reprogramming update is performed,
diagnose per the procedure outlined in the applicable Service Manual.

REMINDER: If the DCA-8000 or GR8-1100 indicates the vehicle’s battery must be charged, charge
the battery fully before proceeding to reprogram the vehicle while using the Power Supply Mode.
VERY IMPORTANT:
This information is applicable to the Subaru Midtronics DCA-8000 Dynamic Diagnostic Charging
System and the SubarueBay logo Midtronics GR8-1100 Diagnostic Battery Charger ONLY. It does not apply to
any other brand / type of “generic” battery charger whatsoever. ONLY the DCA-8000 and the GR81100 and their Power Supply Mode feature have been tested and approved by SOA.

Continued...
Bulletin Number: 12-253-23R; Revised: 03/22/24

Page 7 of 7

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