NHTSA ID Number: 10252410
Manufacturer Communication Number: 22N15
TSB/Document Date: 2024-04-02
Summary
Customer Satisfaction Program 22N15 Certain 2020-2023 Model Year Bronco Sport, Escape, Corsair, E-Series, F-650/F-750, F-53 Motorhome Chassis, F-59 Commercial Stripped Chassis Vehicles Equipped with Smart Data Link Connector (SDLC) Gateway Module Reprogramming for Inspection and Maintenance (I/M) Testing Adding Not OTA Capable Owner letters. Other documents submitted 01/02/24 & Received OTA letters submitted on 02/01/24
Labor Time
Not - Over-The-Air (OTA) capable:
2021 - 2022 Bronco Sport
Requires reprogramming of the Gateway Module (GWM) to
the latest level.
Includes time to:
Install FDRS tool, follow FDRS USB Based Programming
(if required) - Install 12V Battery charger.
22N15B
0.4 Hour(s)
Not - Over-The-Air (OTA) capable:
2021 - Bronco Sport
Requires reprogramming of the Gateway Module (GWM) to
the latest level.
Includes time to:
Install FDRS tool, follow FDRS Only Based Programming.
Install 12V Battery charger.
22N15C
0.3 Hour(s)
Not - Over-The-Air (OTA) capable:
2020-2021 Escape/Corsair
Requires reprogramming of the Gateway Module (GWM) to
the latest level.
Includes time to:
Install FDRS tool, follow FDRS USB Based Programming
(if required) Install 12V Battery charger.
22N15D
0.4 Hour(s)
Not - Over-The-Air (OTA) capable:
2021 - 2022 E-Series
Requires reprogramming of the Gateway Module (GWM) to
the latest level.
Includes time to:
Install FDRS tool, follow FDRS Only Based Programming.
Install 12V Battery charger.
22N015E
0.3 Hour(s)
22N15F
0.4 Hour(s)
Not - Over-The-Air (OTA) capable:
2021 - 2023 F-650/F-750
Requires reprogramming of the Gateway Module (GWM) to
the latest level.
Includes time to:
Install FDRS tool, follow FDRS Only Based Programming.
Install 12V Battery charger.
© Copyright 2023 Ford Motor Company
Labor Allowances and Parts Ordering Information
Page 2 of 2
Customer Satisfaction Program 22N15
LABOR ALLOWANCES (Continued)
Description
Not - Over-The-Air (OTA) capable:
2020 - 2022 – F-53/F-59
Requires reprogramming of the Gateway Module (GWM) to
the latest level.
Includes time to:
Install FDRS tool, follow FDRS Only Based Programming.
Install 12V Battery charger.
22N15G
0.3 Hour(s)
Mobile Service:
This allowance is only for non-eligible 2023 Remote
Experience Program Dealers.
Can be used when the repair takes place away from the
dealership
If Additional Time is Required Due to Travel, Please Submit
an SSSC Approval Form.
22N15MM
0.5 Hour(s)
Vehicle Pick-up and Delivery Allowance:
This allowance is only for non-eligible 2023 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle pickup/delivery for dealership repairs only. Can only be claimed
once, regardless of outstanding FSAs repaired.
22N15PP
0.5 Hour(s)
PARTS REQUIREMENTS / ORDERING INFORMATION
Parts are not required to complete this repair.
© Copyright 2023 Ford
Motor Company
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
Customer Satisfaction Program 22N15
Mr. John Sample
123 Main Street
Anywhere, USA 12345
March 2024
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you
receiving this notice?
Some customers have experienced a concern during annual emissions
Inspection and Maintenance (I/M) testing with the ability of the testing
equipment to communicate with the vehicle’s on-board modules. If you
have previously experienced this concern or if you anticipate emissions I/M
testing may be required on your vehicle, Ford Motor Company is offering a
free one-time update to your vehicle’s Gateway Module (GWM) software to
correct this concern.
What is the effect?
If your vehicle is unable to complete a passing emissions I/M test, it might
affect the ability to renew your vehicle’s registration in areas where
emissions I/M testing is required.
What will Ford and
your dealer do?
If your vehicle previously had a concern communicating with emissions I/M
testing equipment or if you anticipate emissions I/M testing may be required
on your vehicle, Ford Motor Company has authorized your dealer to
reprogram the GWM free of charge (parts and labor).
Coverage is automatically transferred to subsequent owners.
How long will it take?
The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time. Additional time may be required to allow the engine to
cool before performing this repair.
What should you do?
Please keep this letter as a reminder of the one-time repair offer to
reprogram your vehicle’s GWM software. If you wish to have the GWM
software updated, contact your dealer to schedule a service appointment.
Provide the dealer with the VIN of your vehicle to schedule a service
appointment for Customer Satisfaction program 22N15. The VIN is printed
near your name at the beginning of this letter.
VEHICLE SALE NOTIFICATION FOR 22N15
If you no longer own this vehicle and do not know the current owner, no further action is required.
□ I no longer own this vehicle. Vehicle has been sold/transferred to:
Name
Address Number
Street
City
State
© Copyright 2024 Ford Motor Company
Zip
What should you do?
(Continued)
If you do not already have a servicing dealer, you can access
ford.com/support for dealer addresses, maps, and driving instructions.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.
Have you previously
paid for this repair?
If you have previously paid for a software update to the GWM that
addresses the issue described in this letter, you may be eligible for a refund.
Refunds will only be provided for services related to GWM reprogramming.
To verify eligibility and expedite reimbursement, give your paid original
receipt to your dealer before March 31, 2025. To avoid delays, do not send
receipts to Ford Motor Company.
What if you no longer
own this vehicle?
Please complete and detach the perforated Vehicle Sale Notification at the
bottom of page one (1) and return it in the included prepaid envelope if you
have sold the vehicle.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are
based primarily on state registration and title data, which indicate that you
are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is ford.com/support.
For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
MOTORHOME OWNERS: If you have questions or concerns, please
contact our Motorhome Customer Assistance Center toll-free at
1-866-906-9811. Representatives are available 24 hours a day.
As part of the Ford community, we appreciate your attention to this important matter and your
continued loyalty.
Ford Customer Service Division
© Copyright 2024 Ford Motor Company
Lincoln
P. O. Box 1904
Dearborn, Michigan 48121
Customer Satisfaction Program 22N15
March 2024
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Lincoln, we are committed not only to building high-quality, dependable products but also to
building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you
receiving this notice?
Some clients have experienced a concern during annual emissions
Inspection and Maintenance (I/M) testing with the ability of the testing
equipment to communicate with the vehicle’s on-board modules. If you have
previously experienced this concern or if you anticipate emissions I/M
testing may be required on your vehicle, Lincoln is offering a free one-time
update to your vehicle’s Gateway Module (GWM) software to correct this
concern.
What is the effect?
If your vehicle is unable to complete a passing emissions I/M test, it might
affect the ability to renew your vehicle’s registration in areas where
emissions I/M testing is required.
© Copyright 2024 Lincoln – A Ford Motor Company Brand
VEHICLE SALE NOTIFICATION FOR 22N15
If you no longer own this vehicle and do not know the current owner, no further action is required.
□ I no longer own this vehicle. Vehicle has been sold/transferred to:
Name
Address Number
Street
City
State
Zip
What will Lincoln and
your retailer do?
If your vehicle previously had a concern communicating with emissions I/M
testing equipment or if you anticipate emissions I/M testing may be required
on your vehicle, Lincoln has authorized your retailer to reprogram the GWM
free of charge (parts and labor).
Coverage is automatically transferred to subsequent owners.
How long will it take?
The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your retailer may need your vehicle for a
longer period of time. Additional time may be required to allow the engine to
cool before performing this repair.
What should you do?
Please keep this letter as a reminder of the one-time repair offer to
reprogram your vehicle’s GWM software. If you wish to have the GWM
software updated, contact your retailer to schedule a service appointment.
Provide the retailer with the VIN of your vehicle to schedule a service
appointment for Customer Satisfaction Program 22N15. The VIN is printed
near your name at the beginning of this letter.
Lincoln owners of 2017 Model Year or later vehicles that are still within 4
years or 50,000 miles affected by this recall have the option of requesting
complimentary Pickup & Delivery service with a Lincoln vehicle for use
during service. Please request Lincoln Pickup & Delivery through your
retailer if you would like to take advantage of this option.
If you do not already have a servicing retailer, you can access
Lincoln.com/support for retailer addresses, maps, and driving instructions.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through The Lincoln Way: Lincoln Owner App. The
app can be downloaded through the App Store or Google Play. In addition,
there are other features such as controlling certain functions on your vehicle
(lock or unlock doors, remote start) if it is equipped to allow control.
Have you previously
paid for this repair?
If you have previously paid for a software update to the GWM that
addresses the issue described in this letter, you may be eligible for a refund.
Refunds will only be provided for services related to GWM reprogramming.
To verify eligibility and expedite reimbursement, give your paid original
receipt to your retailer before March 31, 2025. To avoid delays, do not send
receipts to Lincoln.
What if you no longer
own this vehicle?
Please complete and detach the perforated Vehicle Sale Notification at the
bottom of page one (1) and return it in the included prepaid envelope if you
have sold the vehicle.
You received this notice because government regulations require that
notification be sent to the last known owner of record. Our records are
based primarily on state registration and title data, which indicate that you
are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your retailer’s Service Manager for assistance.
© Copyright 2024 Lincoln – A Ford Motor Company Brand
Can we assist you
further? (Continued)
RETAIL OWNERS: If you have questions or concerns, please contact our
Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact Lincoln,
contact information is available at Lincoln.com/support.
For the hearing impaired, call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM – 8:00 PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.ford.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).
As part of the Lincoln community, we appreciate your attention to this important matter and your
continued loyalty.
Lincoln
© Copyright 2024 Lincoln – A Ford Motor Company Brand
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TSB/Document ID: 22N15
Replacement Service Bulletin Number:
MFR Communication Date: 2024-04-01
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
MFR Component System:
MFR Component Subsystem:
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