105 Secand Street NW

Red Bay, Alabama 35682 @ TI F FI N

lffinmotorhemes.com
MOTORHOMES

VIN: 2FDRU8PG5PKB01428

Ford NHTSA Recall # 24V-102
Ford Safety Recall Notice 24S05

March 23, 2024

2023-2024 Ford Transit Rear Axle Pinion Bearing Lubrication

Dear Tiffin Motorhome Customer,

Phone: 256-356-8661
Fax: 286-356-8219
tnto@tiffinmotorhomes com.

Please see the enclosed letter from Ford Motor Company about a safety recall Ford released that is
applicable for the VIN listed above. For any questions regarding this safety recall, please contact Ford Motor
Company’s motorhome Customer Assistance Center at 1-866-906-9811. Representatives are available 24 hours

aday.

Thank you for your attention to this matter,

Tiffin Motorhomes Recall Department

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*** IMPORTANT SAFETY RECALL ***

Safety Recall Notice 24S05 / NHTSA Recall 24V102

This Notice Applies To Your Vehicle, Vehicle Identification Number (VIN): See Listing

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.

Ford Motor Company has decided that a defect which relates to motor vehicle safety exists in certain
2023-2024 Transit vehicles, with the VIN shown above.

We apologize for this situation and want to assure you that, with your assistance, we will correct this
condition. Our commitment together with your dealer, is to provide you with the highest level of service
and support.

What is the issue? ‘Your vehicle may have an inadequate amount of lubricant in the rear axle,
which is needed to properly coat the internal bearings. Insufficient lubricant
may cause the bearings to overheat and fail. You may initially experience
gfinding noise, bearing whine, a burnt odor, fluid leaks, and/or vibration at
various speeds from the rear of the vehicle.

What is the risk? if the vehicle continues to be driven, rear wheel lock-up and possible
driveshaft separation may occur, resulting in loss of vehicle contro! or !oss of
motive power. Driveshaft separation may result in unintended vehicle
movement while the vehicle ‘s in Park if the parking brake is not applied.
These conditions increase the risk of crash or injury.

What will Ford and Ford Motor Company has authorized your dealer to inspect the rear axle and

your dealer do? add lubricant free of charge (parts and labor). If the dealer inspection
determines that the axle bearings or axle assembly need to be replaced, this
recall wil be considered incomplete until parts are available and a final repair
is performed. This repair will be free of charge (parts and labor).

How long will it take? The time needed for this inspection is tess than one-half day. The time for
part replacement will be less than one-half day once parts are available.
However, due to service scheduling requirements, your dealer may need your
vehicle for a longer period of time.

What should you do? = Please call your dealer without delay and request a service date for Recall
248085. Provide the dealer with your VIN, which is printed near your name at
the beginning of this letter.

Ford has not issued instructions to stop driving your vehicle under this safety
recall, You should contact your dealer for an appointment to have your
vehicle remedied as soon as practicable.

If you do not already have a servicing dealer, you can access.

ford com/support for dealer addresses, maps, and driving instructions,

Ford Motor Company wants you to have this safety recall completed on your
vehicle, The vehicle owner is responsible for making arrangements to have
the work completed. Therefore, please have this recall performed as soon as.
possible.

Please note: Federal law requires that any vehicle lessor recei
recal! notice must forward a copy of this notice to the jessee within ten
days.

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What should you do? NOTE: You can receive information about Recalls and Customer Satisfaction

(continued) Programs through our FordPass App. The app can be downloaded through
the App Store or Google Play. In addition, there are other features such as
reserving parking in certain locations and controlling certain functions on your
vehicle (lock or untock doors, remote start) if it is equipped to allow control.

Pick-Up and Delivery Complimentary vehicle Pick-Up & Delivery service may also be available
upon request through participating dealers. Your dealer will pick up your
vehicle and return it to you.

Have you previously —_If you have previously paid for a repair that addresses the issue described in
paid for this repair? _ this letter, you still need to have this recall performed to ensure the correct
parts and procedures were used.
You may be eligible for a refund of previously paid repairs. Refunds will only
be provided for service related to rear axle pinion bearing failure. To verify
eligibility and expedite reimbursement, give your paid original receipt to your
dealer,
Refund requests may also be sent directly to Ford Motor Company. To
request your refund from Ford, send the refund request with all required
documentation, including your original repair receipt (no photocopies), to Ford
Mo:or Company at PO Box 6251, Dearborn, Michigan 48121-6251. Refund
requests mailed to this address may take up to 60 days to process. Your
original receipt will be retumed to you.
Detailed information regarding eligibility for Ford's reimbursement program
and documentation requirements may be obtained by contacting the Fard
Customer Relationship Center at 1-866-436-7332.

What if you no longer If you no longer own this vehicle and have an address for the current owner,
own this vehicle? please forward this letter to the new owner.
You received this notice because government regulations require that
Notification be sent to the last known owner of record. Our records are based
primarily on state registration and title data, which indicate that you are the

current owner.
Can we assist you If you have difficulties getting your vehicle repaired promptly and without
further? charge, please contact your dealership's Service Manager for assistance.
TAI JERS: If you have questions or concerns, please contact our

Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is

For the hearing impaired call 1-800-232-! 5952 (TDD). Representatives are
available Monday through Friday: 8:00 AM — 8:00 PM (Eastern Time).

FLEET OWNERS: If you have questions or concerns, please contact our
Ford Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one of
our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fl

Representatives are available Monday through Friday: 7:00 AM - 11:00 PM
and Saturday 7:00 AM - 5:00 PM (Eastern Time).

MOTORHOME OWNERS: If you have questions or concems, please contact
our Motorhome Customer Assistance Center toll-free at 1-866-906-9811.
Representatives are available 24 hours a day.

If you are still having difficulty getting your vehicle repaired in a reasonable
time or without charge, you may write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Ave. S.E., Washington, 0.C.
20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236

(TTY: 1-800-424-9153) or go to NHTSA.gov. Reference NHTSA Safety Recall
24102.

Thank you for your attention to this important matter.

Ford Customer Service Division

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TECHNICAL INSTRUCTIONS
PAGE 1 OF 2)
SAFETY RECALL 24805

CERTAIN 2023-2024 MODEL YEAR TRANSIT VEHICLES EQUIPPED WITHA
9.75 REAR AXLE — REAR AXLE PINION BEARING LUBRICATION

SERVICE PROCEDURE

1. Has the vehicle been delivered to the customer?

No - Proceed to Step 2.
Yes - Proceed to Step 3.

2. Add fluid up to approximately 1 quart following Workshop Manual (WSM)
procedures for 205-02A Differential Fluid Level Check.

+ Clean plug magnet before re-installing.
* This completes the Field Service Action (FSA).

3. Customer owned vehicles - Remove the differential fill plug and inspect for metal debris on magnet.

4. Is there metal debris spilling over or extending above the lip of the plug magnet?
See Figure 1.

No - Passes Inspection. Proceed to Step 2.
Yes - Fails Inspection. Proceed to Step 5.

DEBRIS
OVERFLOWING
LIP

| DIFFERENTIAL r f DIFFERENTIAL
PLUG . ¥ PLUG

FIGURE 1

GPR © 2024 FORD MOTOR COMPANY
C rd DEARBORN, MICHIGAN 48121
02/2024

>

5. Fails Inspection - Add fluid up to approximately 1 quart following WSM procedures for 205-02A

TECHNICAL INSTRUCTIONS
PAGE 20F 2
SAFETY RECALL 24805

Differential Fluid Level Check.

+ Clean plug magnet before re-installing.

+ Inform customer a future repair will be necessary.

+ Parts and service action details are not yet available for this repair.

+ Recall remains OPEN - Monitor Professional Technician System (PTS) for a Bulletin
Supplement when the parts and service action is available.

CPR © 2024 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
02/2024

>

Stacy L. Balzer Ford Motor Company
Director PO Box 1904
Service Engineering Operations Dearborn, Michigan 48121

Ford Customer Service Division

February 13, 2024
To: All U.S. Ford and Lincoin Dealers

SUBJECT: NEW VEHICLE DEMONSTRATION / DELIVERY HOLD -
Safety Recall 24S05
Certain 2023-2024 Model Year Transit Vehicles Equipped with a 9.75 Rear Axle
Rear Axle Pinion Bearing Lubrication

AFFECTED VEHICLES

Vehicle Model Year | Assembly Plant | Build Dates
Transit 2023-2024 Kansas Cily May 05, 2023 through November 30, 2023
US population of affected vehicles: 76,015. Affected vehicles are identified in OASIS and FSA VIN

Lists.

Note: Some vehicles may be in the process of being repaired at the plant. Monitor OASIS before
opening an RO and/or beginning a repair. Parts purchased for an FSA can be returned for credit if
required. See the EXCESS STOCK RETURN details in Labor Allowances and Parts Ordering
Information for more information.

REASON FOR THIS SAFETY RECALL

In the affected vehicles, insufficient rear axle lubricant fill volume may result in an inadequate coating
of the rear axle pinion bearing, potentially leading to overheat and bearing seizure. In the event of rear
axle bearing seizure, customers may experience rear wheel lock-up and possible driveshaft
separation, resulting in loss of vehicle control or loss of vehicle motive power. Driveshaft separation
may result in unintended vehicle movement while the vehicle is in Park if the parking brake is not
applied. These conditions increase the risk of crash or injury.