SERVICE ACTION
Unsold vehicles:
- Before demonstrating or delivering any new in-stock vehicles involved in this recall, dealers are to:
¢ Follow the Technical Instructions.
¢ Note: Add up to approximately one (1) quart of gear fluid to every vehicle.
¢ This service must be performed on all affected vehicles at no charge to the vehicle owner.
¢ For new vehicle storage guidelines, refer to EFC13033, Storage Guidelines for New Vehicles.
Customer owned vehicles:
e Follow the Technical Instructions — future repairs may be necessary based on inspection.

« Due to part constraints, a Dealer Bulletin Supplement will be provided to dealers when it is
anticipated that the complete parts ordering information and repair instructions will be available
to support this safety recall.

©Copyright 2024 Ford Moter Company

SERVICE ACTION (continued)
To assist vehicle owners to have this repair completed when parts are available, dealers should:
* Arrange to pick up the owner's vehicle and drive it to the dealership for the repairs available.
o Re-deliver the owner's vehicle to the owner when available repairs are completed.
e Pick-Up & Delivery, should be made available for all customers. Refer to the Claiming
Sections for further details.

ESSENTIAL SPECIAL SERVICE TOOLS

For special service tools, contact 1-800 ROTUNDA / option 3 to place an order for purchase.

OWNER NOTIFICATION MAILING SCHEDULE
Owners of record will be notified via first-class mail after full repair instructions and parts ordering
information have been provided to dealers.

PLEASE NOTE:

Federal law requires dealers to complete this recall service before a new vehicle is delivered to
the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of
up to $27,168 per vehicle. Correct all vehicles in your new vehicle inventory before delivery.

ATTACHMENTS

Administrative Information

Labor Allowances and Parts Ordering Information
Technical Instructions

Mobile Service Repair Assessment

Vehicle Pick-Up & Delivery Record

Owner Notification Letters — Full Remedy Not Available
Recall Reimbursement Plan

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.

eeoeevees

Sincerely,

Abe ba

Stacy L. Balzer

©Copyright 2024 Ford Motor Company

Administrative Information
Page 1 of 3

Safety Recall 24S05

MOBILE SERVICE REPAIR ASSESSMENT LEVEL

®© - Nota Mobile Service Repair
OASIS ACTIVATION
OASIS will be activated on February 13, 2024.

FSA VIN LISTS ACTIVATION

FSA VIN Lists will be available through httos://web.fsavinll: 1 i m on February 13,
2024. Owner names and addresses will be available by March 15, 2024.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this recall is a violation of law in several states, provinces, and countries. Accordingly,
you must limit the use of this listing to the follow-up necessary to complete this recall.

SOLD VEHICLES

* Ford has not issued instructions to stop selling/delivering or driving used vehicles under this
safety recall. Owners should contact their dealers for an appointment to have their vehicles
remedied as soon as practicable.

e Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.

° Correct other affected vehicles identified in OASIS which are brought to your dealership.
¢ Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.

STOCK VEHICLES

¢ Correct all affected units in your new vehicle inventory before delivery.

« Use OASIS to identify any affected vehicles in your used vehicle inventory.
DEALER-OPERATED RENTAL VEHICLES
The Fixing America’s Surface Transportation (FAST) Act law effective June 2016 prohibits a rental
company from selling, renting, or leasing vehicles subject to a safety or compliance recall. Please
consult your legal counsel for legal advice.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded / salvaged title vehicles are eligible for this recall.

©Copyright 2024 Ford Motor Company

Administrative Information
Page 2 of 3

Safety Recall 24S05

OWNER REFUNDS

¢ This safety recall must still be pertormed, even if the owner has paid for a previous
repair. Claiming a retund will not close the recall on the vehicle.

e Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the
repair was performed before the date indicated in the reimbursement plan, which is posted
with this bulletin. Owners are directed to seek reimbursement through authorized dealers or, at
their option, directly through Ford Motor Company at PO Box 6251, Dearborn, MI 48121-6251.

* Dealers are also pre-approved to refund owner-paid emergency repairs that were performed
away from an authorized servicing dealer after the end date specified in the reimbursement
plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.

e Refunds will only be provided for the cost associated with rear axle pinion bearing failure.

RENTAL VEHICLES
Rental vehicles are not approved for this program.

TOWING

If towing is required, dealers are authorized to claim up to a maximum value of $250 to provide towing
services for this program. See Provision for Towing section below for more information.

¢ Restriction: towing will only be provided for vehicles with a rear axle pinion bearing failure
that cannot be driven.

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

e For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 - Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.

* For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.

co Ford vehicles — 3 years or 36,000 miles
¢ For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval
Request to the SSSC Web Contact Site before completing the repair.
CLAIMS PREPARATION AND SUBMISSION

¢ Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
24505 is the subcode.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.

¢ Related Damage/Additional labor and/or parts: Must be claimed as Related Damage ona
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.

IMPORTANT: Click the Related Damage Indicator radio button.

©copyright 2024 Ford Motor Company

Administrative Information
Page 3 of 3

Safety Recall 24S05

CLAIMS PREPARATION AND SUBMISSION

Refunds: Submit refunds on a separate repair line.
- Program Code: 24805 - Misc. Expense: ADMIN
- Misc. Expense: REFUND - Misc. Expense: 0.2 Hrs.

o Multiple refunds should be submitted on one repair line and the invoice details for each
repair should be detailed in the comments section of the claim.
Pick-Up & Delivery:
o Dealers participating in the Remote Experience Program —
« Refer to EFC14125, 2024 Remote Experience Program, Pick-Up & Delivery
(PDL) Offset section for additional details.
o Dealers NOT participating in the Remote Experience Program —
= Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services.
» Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order
documentation.
Provision for Towing: Dealers are authorized to claim up to a maximum value of $250 to
provide towing services for completing this program.

o Restriction: towing will only be provided for vehicles with a rear axle pinion bearing
failure that cannot be driven.
Submit on the same line as the repair.

Program Code: 24S05
Misc. Expense: OTHER
Misc. Expense: Claim up to $250.00

ooo°0

©Copyright 2024 Ford Motor Company

Labor and Parts

Page 1 of 2
Safety Recall 24S05
LABOR ALLOWANCES
Description Labor Operation Labor Time
Unsold Vehicles
- Add Gear Fluid to Rear Axle - up to 1 quart 24S05B 0.3 Hours

Closes program

Customer Owned Vehicles - PASS Inspection
- Add Gear Fluid to Rear Axle — up to 1 quart 24S05C 0.3 Hours
Closes program

Customer Owned Vehicles - FAIL Inspection
- Add Gear Fluid to Rear Axle — up to 1 quart 24S05CC 0.3 Hours
PROGRAM STAYS OPEN — Future repair will be necessary

If equipped, Extra Time for Removal and Install of
Running Boards for access 24S05R 0.3 Hours
Can be claimed with codes B, C, ar CC.

Ford Vehicle PDL Allowance:

Non-eligible Remote Experience Program Dealers Only. mn
NOTE: Dealer-performed vehicle PDL and repairs only. et eu
Claim once.
PARTS REQUIREMENTS / ORDERING INFORMATION
Part Number Description eae an
- 7 Motorcraft® SAE 75W-85 Premium Synthetic Hypoid
XY-75W85-QL Gear Lubricant (1 quart) i 1

Order your parts through normal order processing channels. To guarantee the shortest delivery time,
an emergency order for parts must be placed.

NOTE: Due to part constraints, a complete Dealer Bulletin will be provided to dealers when it is
anticipated that the complete parts ordering information and repair instructions will be available to
support this safety recall.

DEALER PRICE
For the latest prices, refer to DOES II.

PARTS RETENTION, RETURN. RAPPING

Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations. Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall.

©Copyright 2024 Ford Moter Company