72693-06030

Rear Seat Cushion Hook Clips

2

17451-F0100

Gasket, Exhaust Pipe

1

90917-A6002

Gasket, Exhaust Pipe

1

90177-10005

Nut, Lock

2

90105-A0369

Bolt, Flange

2

Rear Traction Motor Cable Parts: Only requires replacement based on inspection standard.
Model

Part Number

Description

RAV4 HV /
Highlander HV /
RAV4 Prime /
Sienna HV /
Venza HV

G1149-42010

Rear Traction Motor Cable

1

G114D-47021

Cap Motor Cable Terminal

1

90105-A0420

Bolt, w Washer

2

90119-A0512

Bolt, W Washer

1

© 2020 Toyota Motor Sales, USA

Qty

Customer Support Program 22TE09 - D - Page |6

All Customer Support Program (CSP) parts are eligible for the Monthly Parts Return Program. Please refer to
PANT Bulletin 2011-087 for campaign parts that are currently returnable under the Monthly Parts Return
Program and for additional details.
Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing
this repair are required to successfully complete the most current version of the E-Learning course “Safety
Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly;
technicians performing this repair are required to currently hold at least one of the following certification
levels:
•
•
•

Hybrid Expert Technician
Master Technician
Master Diagnostic Technician

Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com.
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform
this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians
to this repair. It is important to consider technician days off and vacation schedules to ensure there are
properly trained technicians available to always perform this repair.
NOTE: Claims for repairs that were performed by non-qualified technicians are subject to debit.
Remedy Procedures
Refer to TIS for Technical Instructions on this CSPs diagnosis and repair. Conduct all non-completed Safety
Recalls and Service Campaigns on the vehicle during the time of appointment.
Parts Recovery Procedures
All parts replaced as part of this Customer Support Program must be turned over to the parts department
until appropriate disposition is determined. The parts department must retain these parts until notification via
the Parts Recovery System (PRS) is received indicating whether to ship or scrap the parts. These parts are
utilized by various departments for defect analysis, quality control analysis, product evaluation, as well as
other purposes.
To help minimize dealer storage challenges, Toyota recommends that dealers:
• File the campaign claim accurately and promptly. The time a dealer is required to hold parts is based on
when the campaign claim is paid by Toyota.
• Monitor the Warranty Parts Recovery Notifications and Part Scrap Report regularly.
Refer to Warranty Policies 9.3 and 9.6 for additional details.

© 2020 Toyota Motor Sales, USA

Customer Support Program 22TE09 - D - Page |7

Warranty Reimbursement Procedures
Reimbursement Procedure
Op Code

Description

22TE09R1
22TE09R2
22TE09R3
22TE09R4
22TE09R5
22TE09R6

Replace RAV4 HV Floor Under Wire Harness
Replace RAV4 HV Floor Under Wire and Rear Traction Motor Cable
Replace Highlander HV Floor Under Wire Harness
Replace Highlander HV Floor Under Wire and Rear Traction Motor Cable
Replace RAV4 Prime Floor Under Wire Harness
Replace RAV4 Prime Floor Under Wire and Rear Traction Motor Cable
Replace RAV4 Prime w/ PVM (Panoramic View Monitor) Floor Under Wire
Harness
Replace RAV4 Prime w/ PVM (Panoramic View Monitor) Floor Under Wire and
Rear Traction Motor Cable
Replace RAV4 Prime w/ BGM (Guide Line, Camera ECU Back Monitor) Floor
Under Wire Harness
Replace RAV4 Prime w/ BGM (Guide Line, Camera ECU Back Monitor) Floor
Under Wire and Rear Traction Motor Cable
Replace Sienna HV Floor Under Wire Harness
Replace Sienna HV Floor Under Wire and Rear Traction Motor Cable
Replace Venza HV Floor Under Wire Harness
Replace Venza HV Floor Under Wire and Rear Traction Motor Cable
Replace Venza HV w/PVM (Panoramic View Monitor) Floor Under Wire
Harness
Replace Venza HV w/PVM (Panoramic View Monitor) Floor Under Wire and
Rear Traction Motor Cable

22TE09R7
22TE09R8
22TE09R9
22TE0910
22TE0911
22TE0912
22TE0913
22TE0914
22TE0915
22TE0916
•
•

•

Flat Rate
Hours
4.7
5.7
9.3
10.3
9.5
12.1
11.0
13.6
10
12.5
8.3
9.1
3.8
6
5.3
7.5

All claims should be filed under CSP opcodes.
A loaner vehicle or alternative transportation through the Toyota Rent-A-Car (TRAC) can be claimed up
to a maximum of 1 day as a sublet type “RT” under any of the Op Codes listed above.
o For rentals that exceed the maximum number of allowable days and/or dollars per day, refer to the
Toyota Transportation Assistance Policy (TTAP) for DSPM authorization requirements.
o Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental
invoice is not attached.
Towing can be claimed under any of the Op Codes listed above for a maximum of $250 as sublet type
“TW” in the event the customer vehicle cannot be driven due to DTC.)
o Towing invoice MUST be attached to all towing claims. These claims may be subject to debit if towing
invoice is not attached.

Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Customer Support Program. This claim filing
information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is
© 2020 Toyota Motor Sales, USA

Customer Support Program 22TE09 - D - Page |8

crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been
filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.
Customer Reimbursement
Reimbursement consideration instructions will be included in the owner letter.

Campaign Designation / Phase Decoder

22TE09
22

T

E

09

Year Campaign
is Launched

Vehicle Make

Field Action Category and Phase

Field Action Sequence

19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc...

T = Toyota
L = Lexus

A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
F = Emissions Recall
(May use other characters in unique cases)

01 = 1 st Field Action of the year
02 = 2 nd Field Action of the year
03 = 3 rd Field Action of the year
(The sequence is unique for each Field
Action category)
(May use other characters in unique
cases)

Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021
Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Customer Support Program.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

© 2020 Toyota Motor Sales, USA

CUSTOMER SUPPORT PROGRAM 22TE09
Certain 2019 – 2022 Model Year Rav4 HV (AWD Only)
Certain 2020 – 2022 Model Year Highlander HV (AWD Only)
Certain 2021– 2022 Model Year RAV4 Prime
Certain 2021– 2023 Model Year Sienna HV
Certain 2021– 2022 Model Year Venza HV
Coverage for HV Floor Under Wire Harness and Rear Traction Motor Cable Corrosion
Frequently Asked Questions
Original Publication Date: December 21, 2022
Q1:
A1:

What is the condition?
The subject vehicles may exhibit excessive corrosion on the HV Floor Under Wire Harness and Rear
Traction Motor Cable at the connector located at the Rear Motor Generator. Excessive corrosion can
cause AM Radio Static during certain drive cycles, or, following certain warning indicators, the vehicle
may not start.

Q1a:
A1a:

Q2:
A2:

What is the HV Floor Under Wire Harness and Rear Traction Motor Cable?
The HV Floor Under Wire Harness and Rear Traction Motor Cable are high voltage electrical
wires that provide electrical power to the rear wheel electric rear motor generator of All Wheel
Drive RAV4 HV, All Wheel Drive Highlander HV vehicles, RAV4 Prime, Sienna HV, and Venza HV
vehicles.

What is Toyota going to do?
Toyota will administer this program in phases.
Phase one: Toyota notified owners of involved RAV4 HV vehicles early February 2023.
Phase two: Toyota notified owners of involved Highlander HV vehicles in mid-July 2023.
Phase three: Toyota will notify owners of involved RAV4 Prime, Sienna HV, Venza HV in late March 2024.

FAQ Page 1 of 4
© 2024 Toyota Motor Sales, USA

Q3:
A3:

Are there any warnings that this condition exists?
If your vehicle detects a hybrid system issue, you may have messages displayed on the MultiInformation Display or the Head Unit Display as shown below. If these messages appear, contact the
dealer for proper diagnosis.
Multi-Information Display

Head Unit Display

Note: It is possible for the lights above to be illuminated and not be related to the condition outlined
in this Customer Support Program.
If an owner thinks they are experiencing the AM Static condition described in this Customer Support
Program, the owner can perform a simple stationary test.
1. In a safe area, start the vehicle in Park.
2. Tune the radio to a known AM station in your area.
3. Listen to the radio and take note of the sound quality.
4. After confirming the sound quality, place the vehicle into Reverse or Drive with your foot
on the brake for 3 seconds. Then place the vehicle back into Park.
5. Repeat step 4 an additional 2 times.
6. If the vehicle has the concern, the static will start exactly when the vehicle is placed into
Drive and/or Reverse. The static will then go away when placed back into Park.
Note: If you are not a regular listener to AM radio, static can be considered normal
depending on the reception and as you are driving. This static is not related to this
condition.
If an owner believes the vehicle is affected after performing the AM Static check, they should contact
their local Toyota dealer for an appropriate diagnosis.

FAQ Page 2 of 4
© 2024 Toyota Motor Sales, USA

Q3a:

What if my vehicle is determined to have the AM static due to corrosion, but does not have the
DTCs?

A3a.

At this time, Toyota has a limited supply of parts and will be prioritizing repairs for those owners
who are unable to start their vehicle and have active DTCs. If your vehicle is confirmed to have
the corrosion condition, but is only experiencing the AM static, your vehicle may need to be
repaired later.

A3b:

What if the diagnosis is performed and my vehicle is not covered by the Customer Support
Program?

A3b:

Please be aware that, if the condition is not covered by this Customer Support Program, you
may be responsible for the initial diagnostic fees and any other repairs you may decide to have
performed. Any authorized Toyota Dealership can determine if a condition is covered by this
Customer Support Program.

Q4:
A4:

Q5:
A5:

Which and how many vehicles are covered by this Customer Support Program?
There are approximately 586,550 vehicles covered by this Customer Support Program.
Model Name

Model Year

Production Period

Rav4 HV (AWD Only)
Highlander HV (AWD Only)
RAV4 Prime
Sienna HV
Venza HV

2019-2022
2020-2022
2021-2022
2021-2023
2021-2022

Mid-August 2018 – Mid-November 2022
Late June 2019 – Late October 2022
Late November 2021 – Early October 2022
Early March 2020 – Late September 2022
Early March 2020 – Late October 2022

What are the details of this program?
This Customer Support Program provides coverage as it applies to the HV Floor Under Wire Harness
and Rear Traction Motor Cable Corrosion. If sufficient corrosion occurs, the vehicle can set DTC
P0AA649 and/or P1C8049 or AM Radio static may occur during certain driving conditions.
If the
covered conditions are verified, the affected cable will be repaired or replaced under the terms of this
Customer Support Program.
•

This coverage will be offered for 8 years or 100,000 miles (whichever comes first)

This coverage is for work performed at an authorized Toyota dealer only. It is subject to the same terms
and conditions set forth in the New Vehicle Limited Warranty Section of the Owner’s Warranty
Information booklet. For example, damage from abuse, an accident, theft and/or vandalism is not
covered.
Q6:
A6:

What if an owner HAS NOT experienced this condition but would like to have the repair completed?
This Customer Support Program only applies to vehicles that have exhibited and been diagnosed by
an authorized Toyota dealer with the condition described above. If an owner has not experienced the
condition, he/she is asked to tear off the sheet included in the owner letter and insert it into the
Owner’s Warranty Information Booklet for future reference.
FAQ Page 3 of 4
© 2024 Toyota Motor Sales, USA

Q7:
A7:

Q8:
A8:
Q9:
A9:

Q10:
A10:

How long will the repair take?
The repair takes approximately 5 to 6 hrs. on RAV4 HV, 9 to 10 hrs. on Highlander HV, 9.5 to 14 hrs. on
RAV4 Prime, 8.5 to 9 hrs. on Sienna HV, and 4 to 7.5 hrs. on Venza. However, depending upon the
dealer’s work schedule, it may be necessary to make the vehicle available for a longer period.

What if I had previously paid for repairs related to this Customer Support Program?
Reimbursement consideration instructions will be provided in the owner letter.

How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to
receive registration or title information, based upon the DMV records. Please make sure your
registration or title information is correct.

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Brand Engagement Center at
1-888-270-9371 Monday through Friday, 8:00 am to 8:00 pm, Saturday 9:00 am to 7:00 pm Eastern
Time.

FAQ Page 4 of 4
© 2024 Toyota Motor Sales, USA