Internet, as described in the Maserati Academy Training Courses. The first time the Maserati Diagnosi EVO
2 software is started, the application will open a window where the user must enter the data required for
activation. The request will be sent to the department where data conformity will be checked, and the
software activated.
2.2 The applicant will receive an email with the code to enter for activation and this circular letter with
attachments.
2.3 By entering the code and activating the system, the user explicitly accepts all terms and conditions
provided for in this document.

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9

TECHNICAL SERVICE OPERATIONS

Attachment - A

TECHNICAL SERVICE OPERATIONS

3. Scantool Technical support
3.1 If you encounter any issues or challenges with your scantool, we strongly recommend reaching out to
Maserati Diagnosi Helpdesk (BOSCH)
Contact Info and Operating Hours:
Region
U.S.A.

Contact
 (+1) 888-812-5761
 maserati.support.us@bosch.com

AMERICAS

 (+1) 925-690-6155
 maserati.support.us@bosch.com

Working Time
08:00am - 6:00pm EST
Monday to Friday
U.S.A. w/d*
08:00am - 6:00pm EST
Monday to Friday
U.S.A. w/d*

Languages
English (US)
Spanish
English (US)
French (CA)
Spanish

(*) w/d = working days
The user may choose any of the above methods, as desired the help desk staff who answers the call can
support the user during this first contact. The staff in charge of this service will identify the type of fault
found and will correct the system functionality according to the procedures described in sections 3.2 and
3.3.
We remind you that the following information is necessary to receive quick and effective support:
•

Contact information: dealer code, e-mail, phone number, contact name.

•

Problem description (including picture or screenshots if available, affected VIN if relevant)

•

Affected Hardware: HW ID or S/N for MD or MDEVO, S/N for MDVCI, P/N or picture for MDVMM parts.

•

Affected Software: application (SW Update, Maserati Diagnosi, PicoDiagnostics, PicoScope, …),
function, screenshots of the problem.

Assistance applies to the following:
•

Procedure for system registration (New tool setup)

•

MASERATI DIAGNOSI and MASERATI DIAGNOSI EVO / EVO 2 / EVO 3 diagnostic software installed on
the MDEVO / MDEVO 2 / MDEVO 3 PC, for its first configuration, following updates and for any
functionality correction after identifying the problem/fault reported by the user.

•

Picoscope Software

•

VCI Software Manager

•

Operating systems (Win10, Win8.1, and WinXP), concerning its use, maintenance, update, and any
functionality correction after identifying the problem/fault reported by the user. Use of the operating
system means the use of those operating system features which directly interact with the diagnostic
system understood as vehicle diagnostics/programming system.

•

Security package included in the MASERATI DIAGNOSI System.

•

System hardware: Examples include the CPU, GPU, RAM, storage drive, display, motherboard, input
devices, and ports and connectivity.

Note: BOSCH HelpDesk is not equipped to offer technical assistance for vehicle-related issues. For
support with such matters, we kindly request that you reach out to an authorized Maserati Dealer.

3.2 Software recovery procedures
In the event of a software fault, the skilled staff will guide the user to solve the problem and recover
functionality. If third parties' software that is not covered by warranty nor approved by MASERATI
Americas. is installed, system recovery cannot be ensured, MASERATI Americas. may not be held
responsible for any system usage that does not comply with the instructions given in the user's manuals
provided. The help desk staff will in any case try to recover the system, subject to the user's authorization,
by resetting it to the initial conditions (all data stored will be lost). We therefore recommend that you save
your personal data elsewhere.
Maserati Americas. reserves the right to request compensation from the user in the case of recovery costs
incurred due to improper use, as provided for by the warranty conditions set out in Attachment B.

© 2024 Maserati North America
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MAS003793

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10

If hardware is deemed faulty, our experienced team will initiate the replacement for the malfunctioning
component. Within 48 hours of contacting our help desk, the user will be sent a replacement part. This
replacement part may be a “certified refurbished” component in excellent working condition, and it will
become the user's property. Upon receiving the replacement part, the user must coordinate with the
designated courier to return the defective component, which should be completed no later than 5 days
after receiving the replacement part. Failure to return the defective component within the specified
timeframe will result in an invoice for the replacement part, as per the currently valid price list. Once the
defective component is received it will be examined and repaired free of charge if the warranty
conditions set out under Attachment B apply.
If the defect is found to be due to improper use or falls in the exclusions provided for in the warranty
conditions, the costs incurred for the repair shall be charged to the user.
Customs and transport costs pertaining to the assistance service are included in the yearly fee. Due to the
complex international relations among the different countries, where necessary, the user will have to
temporarily bear the customs costs for importing the replacement part. For returning the defective
component, the user shall follow a procedure that will be advised by the help desk in the return request.
The costs incurred shall be refunded with a credit note.

© 2024 Maserati North America
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MAS003793

All rights reserved. Reproduction or translation in
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11

TECHNICAL SERVICE OPERATIONS

3.3 Hardware recovery procedures

TECHNICAL SERVICE OPERATIONS

4. Internet access configuration

To ensure the proper functioning of the Maserati Diagnosi system, this must be connected to
the Internet (suggested minimum download speed: 50 Mb/s) with the following settings:
4.1 General protocols/ports:
4.1.1

HTTP/HTTPS protocol, 80/443 ports allowed.

4.1.2

Access to the protocol mentioned above is aimed at ensuring connection to the
following services.

4.2 Maserati Corporate:
4.2.1

Maserati.com [http://www.maserati.com]

4.2.2

ModisCS+ [https://modiscsplus.maserati.it]

4.3 Operating System services:
4.3.1

Microsoft Windows® Update [Windows® Update requires TCP port 80, 443, and
49152-65535. The IP address for the Windows® Update website constantly changes,
and it is not a fixed address. Also, there is no official publication of the IP addresses.
Microsoft® normally advises against defining IP addresses on the firewall for this
purpose]

4.3.2

Symantec Endpoint Protection (SEP) Antivirus [https://www.symantec.com].

4.4 Maserati Diagnosi services:
4.4.1

MD/MDEVO Diagnosis Server [https://prod-diagnosi.maserati.com]

4.4.2

MD/MDEVO Software Update Server [https://maseratidiagnosi.maserati.com]

4.4.3

MDEVO Software Update Download [https://d3pcjpmlh984tu.cloudfront.net]

4.4.4

MDEVO Software Update Download (China only) [https://s3.cn-north1.amazonaws.com.cn/maseratidiagnosi-china.maserati.com/ (China only)

4.4.5

IVH Update service [https://cdn-maseratidiagnosi.maserati.com]

4.5 Cybersecurity:
4.5.1

https://fed02.fcagroup.com/adfs/services/trust/13/usernamemixed

4.5.2

https://authdiag.fcagcv.com/cybersecurity/tool/v2/cybersecuritybridge4tool.asmx

Disclaimer: Upon entering the activation code, users acknowledge that there is a data
exchange taking place between the Maserati scantool (diagnosi/EVO operating system) and
Maserati servers, involving vehicle data and diagnostic operations.

© 2024 Maserati North America
www.maseratiusa.com
MAS003793

All rights reserved. Reproduction or translation in
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authorization from the publisher. Printed in USA

12

Warranty conditions
1.

Term and validity
1.1 The warranty has a 4-year validity term, which starts upon the activation date.
1.2 The warranty includes the technical support service described in Attachment A
1.3 The warranty and technical support service are valid for kits described in this Letter and for all Maserati
Diagnosi EVO / EVO 2 spare parts that will be defined in a dedicated communication.

2.

Warranty exclusions and limitations
2.1 Software:
2.1.1
Installation and use of peripherals chosen by the customer (webcam, etc.)
2.1.2
any faults due to improper use and/or installation of hardware peripherals chosen by the
customer.
2.1.3
hardware problems on the same peripherals
2.1.4
Installation and use of other software chosen by the customer (image processing programs
etc.)
2.1.5
any software or hardware faults due to wrong use and/or installation of other software (e.g.:
games)
2.1.6
Installation and use of other diagnostic software chosen by the customer.
2.1.7
any software or hardware faults due to wrong use and/or installation of other diagnostic
software
2.1.8
any operating fault due to viruses
If possible, the MDEVO / MDEVO 2 / MDEVO 3 PC will be restored to its initial conditions, subject to the
End User's approval.
2.2 Hardware:
2.2.1
loss or theft
2.2.2
costs incurred for installation and reallocation.
2.2.3
opening and/or repair of any device by unauthorized staff will immediately render the
warranty null and void.
2.2.4
costs incurred if no fault is found when the returned part is received (no fault found)
2.2.5
accidental damage, including breakage of or scratches on the LCD display.
2.2.6
defective LCD display pixels (not exceeding 0.002%)
2.2.7
components sublet and/or lent for use/leased to third parties.
2.2.8
damages caused by negligence, abuse, or misuse.
2.2.8.1 use or allocations other than those recommended in the maintenance instructions
and user manuals provided.
2.2.8.2 use of accessories and equipment not approved or incorrectly connected.
2.2.8.3 incorrect power supply
2.2.8.4 wrong connection of accessories
2.2.8.5 introduction of foreign liquids or matter
2.2.8.6 hardware problems caused by software (e.g., by viruses, programming, unauthorized
and/or software not included in that provided)
2.2.8.7 hardware problems caused by electric sources, and current fluctuations.
2.2.9
normal wear and tear:
2.2.9.1 wearing-out or breakage due to normal wear and tear or oxidation
2.2.9.2 scratches or dents
2.3 Damages directly or indirectly caused by:
2.3.1
wars, invasions, any kind of hostile action (even if there is no explicit declaration of war), civil
wars, riots, revolutions, insurrections, and coups.
2.3.2
ionizing radiations, radioactive contaminations, nuclear radiations, any type of combustion,
explosions
2.3.3
pressure waves caused by airplanes, or other types of sonic, ultrasonic, or subsonic airborne
phenomena.
2.3.4
environmental influences (electric storms, lightning, magnetic fields, etc.)
2.3.5
damages caused by foreign matters.
2.3.6
problems due to configurations controlled by the user.
2.3.7
parts whose identification codes have been removed/damaged.
2.4 Warranty conditions for special parts
2.4.1
The warranty is not applicable in the event of components being worn/damaged due to
careless use.
2.4.2
The MDEVO / MDEVO 2 / MDEVO 3 BATTERY warranty has a 6-month term, which starts upon
the delivery date of the device.
2.4.3
The Docking Station is covered by a one-year warranty and does not join the quick
replacement service using spare parts: it will only be repaired.

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MAS003793

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13

TECHNICAL SERVICE OPERATIONS

Attachment - B

Independent Operators (Independent Dealer Code) Application Instructions
To be completed by an Authorized Maserati Dealer
1. Requesting the Maserati Diagnosi user code (Independent Dealer Code)
1.1. Click on Aftersales/Independent Operator/New Request (Figure 1, GREEN arrow).

Figure 1

1.2. Fill out all Required fields. Enter dealer info in the first three fields, and the Independent Operator’s
data in the next fields. Once the country has been selected, a menu will open for entering the remaining
data as shown in Figure 2.

Figure 2

1.3. Enter the data and select” Check” to verify that the data are correct and “Save” to send the request
to Maserati.
1.4. Once the request has been sent, you can view the status by selecting “Request Management” in the
main menu of ModisCS (Figure 1, RED arrow). While the request is pending approval, it will be in “open”
status (Figure 3).

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MAS003793

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14

TECHNICAL SERVICE OPERATIONS

Attachment - C

TECHNICAL SERVICE OPERATIONS

Figure 3

1.5. Maserati will assess the eligibility of the request and accept or reject it accordingly. If the request is
rejected, an email notification will be sent to the authorized dealer giving the reasons for the rejection.
1.7. If the request is approved, a Maserati Diagnosi User Code (Independent dealer code) will be created
and sent via confirmation e-mail to the authorized Maserati dealer who has entered the request and to
the e-mail address indicated in the request fields.
1.8. If the request is accepted, the code will be activated, and the Maserati Diagnosi tool can be
ordered as described in Step 2. Interrogating the system as described above, the status will be
“confirmed” (Figure 4, red arrow) and the user code active (Figure 4, green arrow).

Figure 4

1.9. The customer will need the Maserati Diagnosi User Code to use the tool and access the services on
the portal www.techinfo.maserati.com.

2. Ordering procedure

2.1. Only after completing the steps outlined in step 1, if approved, the Authorized Maserati Dealer can
place the order with the Maserati Americas Spare Parts Department.
2.2. Maserati Americas Spare Parts Department will invoice parts to the Authorized Maserati Dealer, and
then the Authorized Maserati Dealer will resell parts to the Independent Operator.

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15

TECHNICAL SERVICE OPERATIONS

Attachment - D
Request and payment procedure for programming the vehicle ECUs (operations
performed by the Independent Operator)
To update the electronic control units (ECU) in the vehicle, “credits” need to be purchased directly and
only with a credit card on the site:
www.techinfo.maserati.com

1.

“Credits” request and payment for programming the vehicle ECUs.
1.1 Access www.techinfo.maserati.com and enter the user ID and password to access the service. If
you are not yet registered, please register following the instructions given on the portal.
1.2 Access the menu: “Purchase Credits”.

1.3 Follow the instructions for the payment procedure: you can purchase from 1 to 10 “credits”
which will be deducted as you perform each operation. The cost indicated on the site is up to
date and according to the number of operations you want to purchase. Maserati reserves the
right to change the price list and guarantees that it will be kept up to date on the portal.
1.4 Maserati S.p.A. will make out and send the invoice to the holder of the Maserati Diagnosi user
code, using the data entered during registration.

2.

Use of the credits and ECU programming using the Maserati Diagnosi tool

2.1 For the programming operating procedures, refer to the technical courses held by Maserati
Academy and to the tool user manuals.
2.2 After each programming operation, one credit will be deduced.
2.3 If the credit is insufficient, programming will not be possible and the user will be informed with a
message on the MDT display.

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16

MD / MDEVO / MDEDO 2 / MDEVO 3 license fee payment for Independent
Operators
This procedure describes the process to purchase a Maserati Diagnosi License fee.
1.

Access www.techinfo.maserati.com and login with your user ID and password. If not yet registered,
please proceed with the registration.

Important: At the time of purchase of the Maserati Diagnosi tool, an independent Operator Code was
provided. This code must be submitted in the filed “Independent Operator Code” as shown by the
red arrow.

2.

Access the menu “Maserati Diagnosi annual license for Independent Operators”.

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17

TECHNICAL SERVICE OPERATIONS

Attachment - E

TECHNICAL SERVICE OPERATIONS

3.

Follow the instructions for the payment:
3.1 License purchase for one tool only (MD or MDEVO or MDEVO2 or MDEVO3)

3.2 Licenses purchase if you have multiple tools (MD / MDEVO / MDEVO2 / MDEVO3)

A 1-calendar-year license starts from the day of purchase and elapses on December 31st, of the year of
purchase.
It is not possible to buy a license for a period shorter than the 1-calendar-year license period.

4.

Maserati S.p.a. will print and send the invoice using the information provided through the portal
Techinfo. Maserati S.p.a. declines any responsibility in case of incorrect information provided by the
user.

For information about the terms of the service and the registration of Independent Operators, refer to the
"Policies" sections at step 13.1.

For any additional information, you may contact [email protected].

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MAS003793

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18